Honda Ridgeline Complaints (2017)

347 consumer complaints on file.

#11609095August 17, 2024
ELECTRICAL SYSTEM
The backup camera on my Honda Ridgeline was repaired under a recall but is now defective again. I hope Honda will investigate the previous recall repairs and issue another fix in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606900August 6, 2024
ENGINE
[XXX], driving under normal conditions, the 2017 Honda Ridgeline truck suddenly burst into flames from under the engine hood. No warning lights lit, only a loud and very sudden bang was heard. Only with the good fortune that other motorists flagged down my wife who was driving. She stopped immediately and they helped her escape from the truck, after she turned it off. The flames subsided but unaware of what was the issue, she called 911 emergency services, and seven firefighters arrived from opposite directions to ensure the truck would not explode or burn after a thorough investigation. The Orillia, Ontario OPP has this event recorded as they dispatched the 911 emergency call. The next day, we had the truck towed to a local garage and it was determined after some investigation that the engine has seized. It is now understood that a Honda Service Bulletin #23-097 includes the safety recall for our truck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605329July 30, 2024
VISIBILITY/WIPER
Sunroof randomly exploded I was traveling on a highway and we heard a very loud “pop”. We at first thought we were hit by someone else, or blew a tire. Neither occurred but then heard wind and noticed the sunroof not only shattered, but blew outward. There were glass shards all around. We have taken it to the dealership and they said while other vehicles have had problems, the Ridgeline is not under a recall. I took pictures as to document what occurred. There was absolutely no warning that it was about to happened, either through the vehicle warning system or noises prior to the loud pop. It simply came out of no where and scared us immensely until we recognized what had happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596766June 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My 2017 honda Ridgeline started making loud noises coming from the engine. I took it to autozone and they used there diagnostic tool and all that came up was an issue with the oxygen getting into the fuel due to an issue with the fuel injector. On my way home it stopped running as I was making a turn. Mechanic confirmed engine failure. I did research and typed my vin into Kelly blue book recall section and 7 recalls came up, including the engine. But when I called Honda they said only 2 recalls were associated with my VIN.I take good care of my truck and there is not reason why my engine would fail unless there was an issue with manufacturing, or one of the other recalls caused the engine to fail. I purchased my truck for $30k a few years ago and I can’t afford for it to completely inoperable and am certain the engine seized because of a manufacturing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595057June 18, 2024
ENGINE
Our 2017 Honda Ridgeline started making a rattling sound coming from the engine compartment. We took it to our local mechanic, who determined the engine rod bearing had failed and the engine needed to be replaced. The vehicle was then taken to the local Honda dealer for repair in case it was covered under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The dealer diagnosed that the engine rod bearing had failed and the engine needed to be replaced, but would not cover cost of the repair since the truck's VIN was not included in the recall even though the truck had experienced the failure listed in the recall. The truck had only 72,000 miles on it and had been regularly maintained. Per my mechanic, it should not have failed in this manner. In fact, he'd never seen a failure like this on a relatively low mile vehicle that had been maintained. I believe that the recall needs to be re-examined to see if the scope needs to be broadened to include more VINs. Based on my mechanics input and the nature of the current recall, I don't believe this failure was just an "bad luck" outlier.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593483June 10, 2024
ENGINE
Vehicle appears to have rod bearing failure and is available for inspection. Myself and family are at risk for being in a serious accident and/or stranded should catastrophic engine failure occur. Problem has been reproduced and confirmed by dealer (Howdy Honda Austin, TX). There is an existing technical service bulletin (TSB 24-002) for this issue and dealer believes my vehicle is affected, but my VIN does not show in affected VIN database. Vehicle has been inspected, but not affected part since that would require opening up the engine block. No warnings, just the engine knock which showed up a couple months ago. Besides taking vehicle to dealer for inspection, vehicle has been parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593319June 9, 2024
FUEL/PROPULSION SYSTEM, ENGINE
On our way home the motor started ticking loudly and more and more loss of power. All the dash lights came on with the check engine light. We called the dealer and they said to bring it in. We babied it another mile and could no longer go more than 20 mph. We pulled over as soon as we could and the motor couldn’t go any more. Had it towed to the dealership and they said the whole fuel injection system failed and then discovered the rod bearings were destroyed. The car only had 84,000 miles on it and we have only owned it since November of 2023 we had the last service done at the dealership. I know the VIN isn’t right for the recall of the 2017 Ridgelines rod bearings but so many other people have had the same problem. I feel it should at least be looked into more. I do not have a repair invoice yet because it is still at the dealership waiting for a motor to be delivered to put in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590588May 24, 2024
ENGINE
There was an engine failure with a rod bearing in the engine. I believe the engine is still available at the shop that replaced it for review. I have already raised this issue with Honda and they were not interested in seeing the motor. The truck stalled out on the highway on the way to work during high traffic time. The truck was looked at by an independent auto repair shop. After the failure the engine did restart, and it was obvious by the noise that it had a bearing failure. There were no symptoms that the engine would fail before failure. at the time of the failure the engine light did come on. After the failure I learned that this exact year and model of truck had a recall for the exact issue that I had. I contacted Honda dealership before I had the repair completed and they said they would reach out to the Honda representative to see if there was anything they were willing to do. Nobody got back to me until several weeks later after I contacted Honda customer service on 3/21/24. Honda customer service sent me an email on 4/11/2024 after the engine was replaced. I was told since the engine was already replaced there was nothing they could do. I believe that Honda knows that this bearing recall affects many more vehicles including mine and are trying to save money by not releasing the true scope of the vehicles that may be affected. I will attach a copy of the bill for the engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588446May 13, 2024
POWER TRAIN
While driving the automatic transmission would shift hard causing a lurching motion with the truck. This has happened multiple times and is a known to Honda. It did it again recently shifting hard or not shifting which is a problem in traffic where cars are moving faster speed I almost had someone hit me from behind because as the truck accelerates it suddenly stops and lurches forward like popping a clutch in a standard. Then the emission control light came on, check transmission light came on, bsi light came on and on the display where it indicates P D R L it the P symbol with an X through it. I was in heavy traffic and felt lucky not to be in an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586026April 30, 2024
STRUCTURE:BODY:HOOD, STRUCTURE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583765April 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision mitigation Braking System has activated my brakes resulting in a lock up 3 times and I've only owned the truck for 2 months. One of the times I was rear ended do to the trucking stopping suddenly. I now have to drive with the system turned off because of how dangerous it is to have on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582987April 15, 2024
UNKNOWN OR OTHER
- Door actuators - specifically back door actuators. Both back door actuators are failing, one almost never works (sometimes locks, never unlocks) and the other one is more sporadic. The front passenger door also went a week a few months ago that it was not consistently working. - Safety - 1- the actuators inconsistently work and either leave the car unsecured while moving/parked. 2- because the doors at times only manually lock my 3 year old can open the door. I have changed the side of the car I have her car seat on so I can reach behind me if it does not lock. 3- A younger kid cannot unlock the doors because they are much harder to push after they malfunctioned. Sometimes they become completely jammed and I have to push on it really hard while operating the handle... it is challenging for an adult, let alone a child. I really can't live with not fixing them as my kids would be trapped in an emergency situation. - Yes, dealer confirmed it was the actuator, but could only get back passenger door to fail during the visit. - No, just the dealer who gave me a quote to fix it. Quote was for almost $800 for both back doors, plus $80 to "diagnose" what I already told them which was the actuators did not work. I have it scheduled to be replaced for half that price at a different shop next week. This seemed like a crazy price to not have my kids trapped in the car. This sounds like a common issue in forums and since both of mine have failed (plus maybe the front passenger door too) it doesn't seem like bad luck of 1 part. - No I am not exactly sure when it started. I think the back passenger door has been awhile, my auto-start stopped working but the door awhile ago and I think this was the reason. I didn't realize it until last summer when I went to open the door when someone opened my door when I knew the truck was locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582355April 11, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Rod bearings failed, leaving metal shards in the pistons which causes engine the to overheat and seize or catch fire. The engine noise was getting increasingly loud over a 3 day period so I took it into the dealership (Honda of Seattle) and they found rod bearings had worn apart and were floating around inside the engine. This requires a full engine replacement. There were no warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578130March 18, 2024
POWER TRAIN
Transmission shifts hard Torque converter problems have been reported by many owners online and Honda has apparently extended warranties for some but says my vin is not recalled I would like you to investigate and resolve this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577253March 13, 2024
POWER TRAIN, ENGINE
Over the past 15 months, our 2017 Honda Ridgeline has been at the Honda dealership service for over 90 days, or 20% of the elapsed time. A 2nd replacement of the torque converter (3rd unit) in March 2024 has not resolved the judder/vibration, which does not occur when the engine temperature is cold. The vibration is consistently recurring once the engine has reached nominal operating temperature, when the transmission is in 4th-5th gear around 1800 RPM, 30-50 MPH. Based on the dealership-attempted fixes, the dealer believes the issue is due to Variable Cylinder Management (VCM) and Active Control Mount (ACM) degradation. The dealer, in contact with Honda tech line, have no known fix to this systemic defect. The vehicle has been 100% serviced at Fisher Honda per the factory maintenance schedule. All recommended and required service, including Technical Service Bulletins and Recalls have been performed and are up-to-date. Reference earlier NHTSA ID 11554673 (Nov 2023).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575939March 7, 2024
VISIBILITY/WIPER
My vehicle has 113,795 miles and it is leaking Windshield Washer Fluid. I have not attempted a repair yet, but I’m assuming it’s leaking from the reservoir.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573162February 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Honda Ridgeline. The contact stated that while operating the vehicle, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine rod bearing had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The contact was informed by the Service Center that the VIN was not included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572388February 16, 2024
ENGINE
The check engine light came on while driving on the highway. I then pulled over to check oil and coolant levels. The coolant was down but not empty, so I topped it up. I then restarted the truck and the engine was down on power and I had to limp it to the dealership. The dealership confirmed that the engine was blown, likely due to a connecting rod bearing failure. Now I am waiting for Honda to make a call on it because it is out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571610February 13, 2024
ENGINE, UNKNOWN OR OTHER
I was in line waiting for a pick up order when all of a sudden my ridgeline just stopped - engine kicked off - no warning lights came on ahead of this incident - there were no noises from the truck beforehand - no early indication that something like this was going to happen - thank G.. I was in line at MacDonald's and not on the highway. Engine just seized. I have taken my ridgeline to Honda - and they have said that they can't figure out why this happened - surprised for a ridgeline with 100,000 miles - it's been serviced at appropriate times. There were some recalls on it, but not one that would cause this issue - however , we did see if the NHTSA site that many 2017 ridgelines are being recalls due to manufacturing errors - we feel that honda should assume some responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569677February 3, 2024
ELECTRICAL SYSTEM
My incident is related to Keyless system problem, it is drained out the battery and I can't be able start on my pickup. Because it is turn on and off the instrumental panel several times until the battery is drained out of power. This Keyless system, shouldn't affect the battery, because his function is only for turn on the vehicle. I never thought this kind of new turn on system buttons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Ridgeline