Honda Pilot Complaints (2021)

452 consumer complaints on file.

#11677635July 31, 2025
AIR BAGS, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: WARNINGS
The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the first time this situation happed and however, had other incidents with the car auto feature malfunction, when stop on the red signal and suddenly the card shutdown with lot of beeps. This mentioned to the service center where normally go for servicing activities like oil change etc.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677420July 31, 2025
ELECTRICAL SYSTEM, ENGINE
My 2021 Honda Pilot SE FWD would not restart after the auto off/on turned my engine off at a stop light. Of course this happened at a busy intersection causing backup and an unsafe environment to get out and inspect the vehicle. The car had to be jump started by a kind individual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675967July 24, 2025
POWER TRAIN
The contact owns a 2021 Honda Pilot. The contact stated that while stopped at a traffic signal, the vehicle independently shifted into neutral(N). The contact shifted vehicle into park(P) and turned off and restarted the vehicle and shifted into drive(D). There were no warning lights illuminated. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle with a faulty brake switch and determined that the 12-Volt battery needed to be replaced. The vehicle was repaired; however, the failure recurred, and the vehicle independently shifted into neutral(N). The contact stated that the failure had occurred while stopped with the vehicle still in drive(D). The vehicle was taken to the same dealer however, the dealer was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674883July 20, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was driving, I had to press on my break fairly firmly for about two seconds due to a car in front of me making a left-hand turn. I released the break, and the car in front of me was completely out of my lane. There was about a 2 to 3 second span of time ,after I released the break and in which I was coasting, before the automatic breaking system pressed hard on the break for at least one second and then it released. I had not placed my foot near the brake or accelerator at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674835July 20, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All I did was simply change my battery. Up until this point the car had run perfect and no issues or warnings. Now after placing the correct AGM battery the dash has lit up like Christmas. I am getting ACC, LKAS, Auto Head light, forward collision and Brake System warning lights. I was informed that this is a very costly repair, a camera needs to be replaced and recalibrated, $2000 estimate. This should be a recall based on the other numerous complaints I'm seeing. I reached out to Honda with no response as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674708July 19, 2025
ELECTRICAL SYSTEM
screen stopped working suddenly. will randomly flash bright blue or a gray static, then go back to black.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672945July 11, 2025
ELECTRICAL SYSTEM, ENGINE
The Auto Idle Stop (AIS) feature on my 2021 Honda Pilot intermittently causes the engine to shut off at a stop and fail to restart. When this happens the vehicle remains completely unresponsive until I shift into Park and manually restart the engine.This has happened multiple times in traffic and at intersections, creating a huge safety risk. I have already replaced the battery and had the latest software update installed at my local Honda dealership, but the issue persists. The problem is intermittent and difficult for the dealership to replicate. The auto idle stop issue is a known problem with Honda even extending a warranty coverage for the starter assembly and starter relays. The NHTSA number EA25004 addresses this yet the local dealership will only update the software and change the battery. They are failing to honor the second stage of the repair calling out specifically replacing the starter assembly, starter relays and adjusting the valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672924July 11, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
I have photos, but unable to up load at this time. Suddenly, 9 different consecutive warning messages with bell associated with each, appeared on the instrument panel. The barrage of these 9 messages continued until I shut the engine off. I was in a very congested parking lot when this began. The Pilot was subsequently checked for codes and battery condition. The evidence suggests the VSA Modulator. The Messages continue when powered up with or without the engine running. Lane keep assist problem. LKAS All wheel drive system problem. VSA problem. ACC Adaptive cruise control problem problem. Road departure mitigation system problem. Collision mitigation system problem. Collision mitigation system problem. TSA trailer stability assist problem. Hill start assist problem. Power steering system (EPS) problem. Plus: AWD, Brake System and steering caution lights remain on continuously. I am very glad we were not towing our travel trailer this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670830July 2, 2025
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that while temporarily stopped at a traffic light or a stop sign, the vehicle occasionally shifted into neutral, or the vehicle shut off unintendedly. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669042June 24, 2025
AIR BAGS
As many before me, I urge NHTSA to hold Honda accountable for failure to rectify the "2020-2022 Acura/Honda Multi-model Seat Weight Sensor Recall" announced on February 6, 2024. I received the initial notice in March 2024, followed by a post card stating that the parts were in stock in April 2025. Upon calling Honda the following day, I was told that the parts were again out of stock and that I would be notified when the recall repair was ready. Nearly 17 months later, I am still waiting for Honda to have the part in stock to fix an issue that has the potential to (quoting Honda) "increase the risk of injury" and is so serious that the manufacturer itself has issued a STOP SALE to prevent any further sales of the affected vehicles. To limit exposure to this risk, I refuse to allow anyone to ride in the passenger seat of the vehicle. This has resulted in the loss of use of my vehicle and Honda needs to be held accountable for its delays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668571June 23, 2025
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2021 Honda Pilot. The contact stated that the idle STOP/START system suddenly activated while idling at a stop sign, stop light, and driving at slower speeds of approximately 5 MPH. The vehicle stalled while the failure occurred, causing the contact to make several attempts to restart the vehicle. The failure was more persistent. There were no warning lights illuminated. The dealer was contacted, and it was confirmed that the diagnostic test and repair were not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666769June 13, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the main engine bearings and connecting rods had failed. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666676June 13, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Recently , I stated seeing CMBC failure in my 2021 Honda Pilot 2wd. My car has 41500 miles in it. I took car to dealer ship and dealer ship says they are no recalls i need to change my camera. i am not understanding it's like brand new car and not driven many miles. i research on google and there are so many pilot owners having same problems. Can this be recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665458June 7, 2025
ENGINE
On multiple occasions, when sitting at a stop light and then attempting to drive as the light changes, the engine just shuts off as I take my foot off the brake. It then takes several attempts to get the car started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663249May 27, 2025
ELECTRICAL SYSTEM
The BCM body control module is not working. My wife is scared to drive thinking it can turn on lights wipers and other components. For being a Farley new car it’s crazy to think it’s defected. I had no warning prior to the incident. Honda dealer says they don’t know what caused it The alarm goes off all the time so I have to have it in the driveway with the battery unplugged Honda charges me $2,100 to fix it which is absurd
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663045May 27, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The camera in the windshield used for collision mitigation, cruise control, lane keep assist, auto high beams, etc. has been found to have gone bad and need replaced by the Honda service center near me. The dashboard indicates all of these issues and disables the use of these safety features. The cost to repair is $1900 which includes camera, installation, and calibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662459May 21, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
Here it is over two years later and passenger seat switch has not been replaced I was At Gunn Honda in 2/2024 and 6/2024 requesting an update of replacement answer was no parts. Here it is 5/2025 and I have nothing can you get this resolved asap? Recall: #OHB 2020-22 Multi-Model Seat Weight Sensor Safety Recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662277May 21, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving the CMBS (crash mitigation braking system) turns on at random timed intervals causing sudden breaking and jerking of the steering wheel towards center. This causes severe safety issues including increasing the chances of a wreck due to wheel jerk movements during turning and sudden breaking. The CMBS error message pops up on the touchscreen and during the episodes of sudden onset the entire digital display both on the gage cluster and entertainment center go black and an audible clicking is heard in the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662173May 20, 2025
UNKNOWN OR OTHER
I closed my back door and my back hatchback window shattered outwards. It isn’t winter and nothing hit window. The entire window shattered at same time. Not a crack and then shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661918May 19, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Auto start/stop feature turned off the engine at a stoplight. When the light turned green and the brake pedal was released, the engine did not restart. There also appeared to be some sort of electrical malfunction since the start stop button would not turn off the ignition system in an attempt to reset the vehicle. This happened on a light regulated highway with a posted speed limit of 55 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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