Honda Pilot Complaints (2018)

442 consumer complaints on file.

#11604061July 23, 2024
FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES, STRUCTURE
The contact owns a 2018 Honda Pilot. The contact received notifications of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages) and 23V858000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603771July 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601831July 13, 2024
ENGINE
What component or system failed" ANSWER: Engine related to the known recall The hesitation is sporadic and unpredictable. How was your safety or the safety of others put at risk? ANSWER: Engine hesitation while getting on and off the highway materially increases the risk of an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: No. After explaining the engine hesitation problem, Honda said we could bring it in and, for $300, perform testing to see if the current hesitation is related to the recall hesitation. However, the sporadic nature of the recurrence creates the uncertainty of replicating the problem and wasting our money. Has the vehicle or component been inspected by others? ANSWER: No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure? No CONCLUSION: We've called the national Honda tollfree and local dealership to explain the problem and request prioritization. Consistently, they decline our request, and can't advise when they'll have the parts to perform the recall repair. We believe this to be unreasonable. Thank you in advance for your assistance with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600149July 8, 2024
UNKNOWN OR OTHER
Unsure what component or system is failing. From purchase of vehicle, there has always been hesitation when accelerating from a stop. Vehicle was taken in several times while under warranty. On at least one occasion, dealership did not even address concern on paperwork. Dealership suggested on 2 occasions that transmission fluid was cause and needed changing. Transmission fluid change at 33,000 miles(when not needed) and also at 103,000 miles. Vehicle was taken in recently due to issue possibly being related to recall. Recall has been in effect since December and still no parts available to repair. Dealership indicated that issue was not apparent and that fluid change caused improvement on test drive. NO. Did not happen. Issue continues and has worsened over time. Driving this car is a risk, as there is so much hesitation at times that near accidents have happened. There have also been honks from others as I am trying to accelerate and it takes time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600152July 8, 2024
FUEL/PROPULSION SYSTEM
Recall has been in effect since December 2023. Still no parts for repair. Vehicle hesitating. Took in to see if possibly due to fuel pump issue. Dealership states no. Suggested transmission change and indicated that test drive showed improvement. Did not happen. Not sure if the issue is related to recall but recall is taking way too long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599230July 5, 2024
UNKNOWN OR OTHER
We were on a road trip to Gatlinburg from Brentwood TN. We were about a mile from our cabin when we saw a mama bear and cubs. We rolled down the window to take photos and my [XXX] smelled smoke. We didn’t see any smoke but thought maybe someone was burning brush or cooking out. We rolled up the windows and continued to drive for about thirty seconds when we saw smoke billowing out of the front hood. There were no warnings on my dash of any problem. We jumped out and I saw a small ember under the front of the car. I called 911 and we started to run, the car quickly went up in flames and then exploded before fire department arrived. We lost everything inside and are grateful to be alive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11598470July 3, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
my car is 2018 with 54k mile .now the car has check engine light on . the code is P0430 . this code relate with fuel pump recall . i went to Honda dealer at Fremont but they said . they need to back order part . but my car now has a problem could not pass smog . please could you help to us how to do . Thank you so much .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597493June 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597189June 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that the failure recurred increasingly while driving on a steep incline and on a slight incline. There was no warning light illuminated. The vehicle was taken to the dealer where the vehicle was purchased, but the failure could not be duplicated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596990June 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. After restarting the vehicle, the contact was able to drive the vehicle without any further failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 20,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596130June 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596169June 24, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
I have been waiting since March for the fuel pump recall replacement and am now experiencing transmission issues. Vehicle lurching repeatedly and all light indicators came on. Honda is recommending replacement of cam shaft, thrust cover, and position sensor but still has yet to replace fuel pump recall. Vehicle only has 68k miles on it and has all required maintenance completed at dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595762June 21, 2024
FUEL/PROPULSION SYSTEM
This is an ongoing issue that I am having with my vehicle that I believe is related to the Fuel Pump Recall. While driving down the road my vehicle will suddenly hesitate then re-engage causing severe hesitation then acceleration. This happens randomly and without warning. I called my local Honda dealer to explain that I need to bring my vehicle in for the recall, and they told me there is nothing they can do until possibly September 2024. It was then further explained that this issue if and when it is fixed would not be free of charge. I am having a hard time understanding why a recall was issued if the manufacturer has not intention of fixing this issue. It explains in the recall how it can be dangerous to drive the vehicle if issues are being experienced, so not sure what my options are at this point. The manufacturer needs to be held accountable for this and not me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595833June 21, 2024
FUEL/PROPULSION SYSTEM
Honda has sent me two notices that the fuel pump needs to be replaced on some vehicles. The second notice said to call a dealer and schedule an appointment if your vehicle is having symptoms. My vehicle is having symptoms with scheduled an appointment with West Her Honda in Lockport NY. The dealer said I would need to pay a diagnostic fee of $180.00 at this appointment or wait until the fall, in October. I was told Honda will get back to me when to bring it in. So, my wife must drive this unsafe vehicle for five months unless I pay this fee. I asked the dealer if the test wasn't positive for a bad fuel pump what happens next. The girl I talked with at the dealership didn't have an answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594950June 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 30 MPH, the vehicle started losing motive power, and jerking, and there was a slight hesitation while accelerating. An unknown warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that the issue was normal; however, the issue persisted. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 105,662. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593946June 12, 2024
FUEL SYSTEM, GASOLINE, ENGINE, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2018 Honda Pilot. The contact stated while driving at approximately 65 MPH, the instrument panel illuminated with several unknown warning lights, and the check engine warning light. The vehicle sputtered, misfired, and slowly decelerated. The contact noticed that once the vehicle was idling, the sputtering ceased; however, once the tachometer was over 2,000 RPM or more the failure reoccurred. The vehicle was taken to the dealer where it was determined that the VIN was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the failure experienced was not related to the recall. The dealer diagnosed that the Cam Position Sensor sensor experienced intermittent signaling failure. The dealer diagnosed that the camshaft had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 84,198.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593975June 12, 2024
POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact stated while driving at approximately 35 MPH and depressing the accelerator pedal, the vehicle hesitated and failed to respond as needed. The contact stated that the failure was intermittent at first but had started to become a recurring failure. The contact stated that an unknown warning light was illuminated. The contact stated that she was no longer driving the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 23-078 torque converter lock-up clutch (Power Train). The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593063June 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Recall needs addressed. Car is throwing codes and serging going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592856June 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, after which the vehicle briefly hesitated and struggled to maintain speed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 140,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592736June 5, 2024
FUEL/PROPULSION SYSTEM
Intermittent sluggish performance No risk yet Dealer confirms fuel pump problem No Warning lights Dealer refuses to provide information or an estimate date to make required repair!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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