Honda Pilot Complaints (2018)

442 consumer complaints on file.

#11619004October 9, 2024
FUEL/PROPULSION SYSTEM
I have attempted several times to schedule the Honda Pilot for the recall item to be replaced since May 2024. The Pacific Honda Service Center states they do not have the part to replace the fuel pump. I called again last week, and they said I can pay $179 to have the vehicle inspected and if the fuel pump is faulty then they will order the part. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618046October 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617158September 30, 2024
VEHICLE SPEED CONTROL
When attempting to accelerate the vehicle does not respond and experiences a three to five second delay. The delayed response began occurring shortly after purchasing the vehicle in 2018 and has only increased in frequency. This issue appears to be systemic with this model and year and the dealership has no remedy to mitigate this safety issue / concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616702September 26, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616419September 25, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that an unknown warning light was illuminated. The local dealer and another dealer, Manly Honda (2777 Corby Ave, Santa Rosa, CA 95407); were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616144September 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615352September 19, 2024
FUEL/PROPULSION SYSTEM
Honda informed me of the recall of my vehicle back in January 2024. I have tried to attempt to get this fixed at my local dealership. I was told they did not have parts and expected them in April. To date, I have not heard anything. I just took my vehicle in for service and was told they had no update as to when parts would become available for this recall. This recall happened because of the dangers that the faulty fuel pump presents to consumers and I'm not seeing enough to be done by Honda to rectify this in a reasonable timeframe. What happens if something happens to my vehicle or my safety as a result of Honda being unable to fix this defect?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614849September 16, 2024
POWER TRAIN
In regards to TSB 23-078 Honda states that my VIN does not meet the parameters for service even though the dealer service techs are stating this is the issue. Since it is not a recall there is nothing they can do but recommend what the service dept wants to do, which is temporarily fix the problem. Which is bring the vehicle in for a transmission service every 20000 to 30000 mile for service at a cost of $500-600 to me. Which is less than half of the recommended interval. They have been treating the transmission with an additive up until this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613103September 6, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The components of my vehicle that were affected is from the power train and emissions.Honda issued an TSB on August 2023 for this. The warning light on my vehicle is now illuminated. I have a DTC code P0471 stored on my vehicles computer and can no longer pass a smog chech without the problem being repaired. This issue has impacted my vehicles torque converter. When I drive at high speeds my car shakes and I get a warning that says transmission system problem. Also the transmission slips and has poor fuel mileage. Honda extended the warranty for this part because it is prone to failure. My vehicle was diagnosed at Gardena Honda on Sep 4,2024. The service advisers confirmed that my vehicle has the issue that the warranty was extended on. However, due to my vehicle having a salvage title they will not honor that warranty. This issue should have been recalled instead of extending the warranty. Other pilot owners may pose a serious risk to themselves and others as Honda failed to notify myself and other about the risks of having a defective part on the vehicle. I can no longer drive my vehicle because of the risk involved. The dealer quoted me $5000.00 to repair. Federal law requires car manufacturers to repair any issues that arise from emissions regardless of bad title. Honda refused to repair on 9/4/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612769September 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the "System Warning" and the check engine warning light were illuminated. The contact stated that the vehicle almost stalled and was making an abnormal sound as if there was a misfire. The contact stated that the failure was intermittent but was a recurring failure that occurred at various speeds. The failure mileage was approximately 98,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612877September 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612328September 3, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving my 2018 Honda Pilot I stopped in an intersection to make a turn and when I came to a complete stop my vehicle stopped running. Assuming it was the auto start/stop I released the brake and attempted to accelerate to complete my turn the vehicle failed to re-start and shuttered / stalled. I then could not get my vehicle to restart and had multiple warnings on my dash along with check engine light being lit. 1 of the errors showed "Emissions System Problem" as well as "Move vehicle to side of road and park". I could not get the vehicle to do anything even though it was already in parked from stalling out. I had to press Start/Stop button to turn my vehicle off completely for approx. 2 minutes and then was able to get vehicle restarted and then shifted to Drive to clear intersection. This has happened multiple times in different circumstances. I have had the vehicle back to Honda dealership twice and they said the do not see any issue or cannot get issue to repeat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611412August 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My 2018 Honda Pilot is part of a Safety Recall Notice per American Honda Motor Co. Inc. and is in regards to a defective fuel pump. Issues include engine not starting/stalling and check engine light illuminating. Over the past 3 years I have experienced the following symptoms with my 2018 Honda Pilot: 1.) The engine wouldn't start on several occasions 2.) My wife noted she was driving in parking lot when engine stalled 3.) Dash illuminates "EMISSIONS SYSTEMS PROBLEM/ CHECK ENGINE" On March 11, 2024 I took my vehicle to Honda of Pasadena and spoke to Svc Advisor Eddie and told him I am experiencing all of the above and is this covered under the safety recall? He stated he will have the Svc Tech inspect and let me know. Shortly thereafter I was told by Eddie that my issues are not related to said safety recall and charged me $720.45 in un-necessary repairs (none of which included replacing the faulty fuel pump). In response I filed a claim with Kassandra @ American Honda Motor Co., Inc (CASE# [XXX]), who reached out to dealer and ultimately denied my claim and noted issues are not related the Safety Recall. To date I have filed a BAR complaint which is pending and and I am currently driving said defective vehicle which is experiencing all the above safety issues: 1.) engine not starting and/or stalling 2.) "EMISSIONS SYSTEM PROBLEM/ CHECK ENGINE" light illuminates INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611098August 27, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 75 MPH, the message stated that the transmission was overheating was displayed. The contact pulled over to the nearest exit to park the vehicle and allowed the engine to cool off. The contact then continued to drive; however, the message displayed after driving for a while, caused the contact to pull over and allow the engine to cool off again. The failure recurred while driving. The vehicle was taken to East Coast Honda (8756A US Highway 17 Bypass South, Myrtle Beach, SC 29588); where it was diagnosed and determined that the rotors needed to be replaced and the transmission fluid needed to be flushed and refilled. The rotors had been replaced and the transmission was flushed and refilled. Approximately two weeks after receiving the repair, while depressing the accelerator pedal, the engine revved with an abnormally loud sound. The vehicle was taken to another dealer where the contact was informed that the failure was related to the recall; however, the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was 66,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611190August 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Sitting stopped at a red light. These messages with the check engine light start scrolling on the dashboard: TSA, Emissions system problem, stability control, EPS, etc. it kept changing. When trying to go in drive to he engine had reduced power and I had to get out of the intersection quickly. The code to show up when scanned was P0369 camshaft sensor. Had the vehicle towed to Honda dealership to find out that other pilots in my same year model have this issue but my specific VIN was not included in the recall LVM or the service bulletin 19-045 even though the same year model is included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610435August 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was driving at approximately 30 MPH, there were several warning lights illuminated, and the vehicle was losing motive power. The contact was able to drive the vehicle to a parking lot and the vehicle stalled. The contact was unable to restart the vehicle. The contact had the vehicle towed to a local dealer. The vehicle was not yet diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System Gasoline). The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609999August 21, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
The original manufacturer windshield and the adhesive holding it to the body of the vehicle was improperly installed by the manufacturer allowing water to leak into the A-pillar of the driver's side down into the lower dash and foot well. Moisture and degradation of the factory installed windshield adhesive can cause electrical faults, mold, a loose windshield, and other issues that can disable the vehicle and/or cause bodily harm. The dealer noted and advised about the possibility of the adhesive degradation before the vehicle was inspected, which confirms this is a common issue with this vehicle. Upon inspection, they advised that the windshield adhesive was the issue. The issues/symptoms presented themselves during recent and prolonged rain events at which time it was reported to the nearest authorized dealer. The local dealer claims a crack in the windshield as the cause of the problems. Unfortunately, there are no cracks in the area where the leak is originating from. The vehicle leaks from the upper driver's side corner of the windshield, with the crack noted being on the lower mid section of the windshield. Water would not run up into the corner from where the adhesive leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606459August 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604736July 26, 2024
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered and hesitated while responding. Additionally, the power train warning light was illuminated intermittently. The vehicle was taken to the dealer, where the fuel injectors were replaced; however, the failure persisted. The dealer informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604347July 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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