Honda Pilot Complaints (2004)

544 consumer complaints on file.

#10838920February 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839076February 29, 2016
AIR BAGS
LATE IN 2015 I RECEIVED A MAILING FROM WILDE HONDA, WAUKESHA, WI AN "URGENT/RECALL NOTICE" CONCERNING MY 2004 HONDA PILOT REGARDING A POTENTIALLY DEFECTIVE AIRBAG INFLATOR. I CONTACTED THE DEALER LISTED AND SCHEDULED AN APPOINTMENT. I DROPPED MY CAR OFF ON 12/28/15 TO HAVE THIS REPAIR PERFORMED. . THE REASON FOR THE APPOINTMENT WAS THIS AIRBAG SERVICE. . . I ON THE RECEIPT PROVIDED IT SHOWS THAT THEY HAD PERFORMED THE AIR BAG INFLATOR SERVICE. IN EARLY FEBRUARY OF 2016 I RECEIVED ANOTHER MAILING INFORMING ME TO HAVE THIS AIRBAG SERVICE PERFORMED. I CALLED THE DEALERSHIP. THE ORIGINAL SERVICE ADVISOR SAID THAT THE REPAIR ON THE AIR BAG RECALL HAD NOT BEEN PERFORMED AT THE EARLIER SERVICE APPOINTMENT. HE DID NOT KNOW WHY, AND ADMITTED IT WAS A MISTAKE. I EVENTUALLY TALKED TO THE SERVICE MANAGER. HE OFFERED TO REPAIR THE CAR IF IT WAS BROUGHT BACK. MY CONCERNS IN THIS CASE , IT MIGHT BE A COMMON ONE WITH THIS DEANSHIP. THEY NEVER CONTACTED ME REGARDING THIS ISSUE. I CONTACTED THEM IN FEB 16 TO FOLLOW UP ON ANOTHER RECALL NOTICE. TWO MONTHS AFTER THE SUPPOSED AIRBAG REPAIR.THEY HAVE MY CELL NUMBER AND MAILING ADDRESS AND CANNOT PROVIDE ANY PROOF THEY EVER TRIED TO CONTACT ME. I HAVE A PHONE LOG AND SHOW NO INCOMING CALLS FROM THEM IT SEEMS THAT THEY WERE ONLY CONCERNED WITH THIS SPECIFIC ISSUE WHEN HONDA WOULD NOT REIMBURSE THEM FOR THIS WARRANTY REPAIR BECAUSE THEY USED THE INCORRECT PART TO MAKE THE REPAIR! THE DEALERS ACTIONS HAVE PLACED THE SAFETY OF MY FAMILY RISK. THEIR ONLY OFFER TO FIX THIS AIR BAG SERVICE MISTAKE IS TO BRING THE CAR BACK FOR SERVICE. IF THIS WAS NOT A RECALL ITEM THAT WAS INVOLVED, I DOUBT I WOULD HAVE HEARD BACK FROM THEM. I WOULD BE DRIVING AN POTENTIALLY UNSAFE CAR, THINKING THE ISSUE HAD BEEN ADDRESSED. THIS DEALERSHIP MISREPRESENTS THE TRUTH, IS SLOPPY IN RECORD KEEPING, AND USES INCORRECT PARTS FOR A RECALL SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824537February 5, 2016
SEATS, UNKNOWN OR OTHER
WHILE DRIVING TO WORK THIS MORNING (COLD MORNING, ON CITY STREET) I TURNED MY DRIVER SEAT HEATER ON HIGH. THE DRIVER SIDE SEAT HEATER WAS ON FOR ABOUT 20 MINUTES WHEN SUDDENLY THE BACK BECAME VERY HOT. IT STARTED TO SMELL AND MY BACK WAS SLIGHTLY SCALDED BEFORE I REALIZED WHAT WAS HAPPENING. I QUICKLY TURNED MY SEAT HEATER OFF AND SOON AFTER TURNED MY CAR OFF TO INVESTIGATE. THE BACK PORTION OF THE SEAT (MIDDLE SPOT) WAS STILL VERY HOT TO TOUCH AND REMAINED THAT WAY FOR AT LEAST 15 MINUTES IN 35 DEGREE WEATHER! MY CAR AND ESPECIALLY THE DRIVER SIDE SEAT HAS A BURNT RUBBER ODOR. I TRULY FEEL THAT IF I HAD NOT TURNED MY SEAT HEATER OFF WHEN I DID, THAT IT WOULD HAVE CAUGHT FIRE WITH ME DRIVING! NO I'M AFRAID TO UTILIZE THE SEAT HEATER. HONDA NEEDS TO DO SOMETHING ABOUT THIS VIA REPLACEMENT OF FAULTY WIRING OR ELEMENT BEFORE SOMETHING MORE SERIOUS HAPPENS TO SOMEONE!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10810726December 16, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS ON THE DRIVER SIDE FAILED TO ILLUMINATE INTERMITTENTLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808050December 2, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER TO START THE VEHICLE. THE GEARS ALSO FAILED TO SHIFT INTO PARK MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND REPAIRS. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,171. UPDATED 2/4/16 *CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT A COST OF $ 441.67. UPDATED 03/31/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788324November 4, 2015
SEATS
LEFT FRONT BRACKET ON DRIVER SEAT HAS BROKEN ON ITS OWN WITHOUT ANY OUTSIDE INFLUENCE. WIFE PARKED IN DRIVE WAY LEANED BACK TO EXIT VEHICLE AND THE BRACKET BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788149November 3, 2015
AIR BAGS
I BROUGHT MY 2004 HONDA PILOT TO A AUTHORIZED HONDA DEALERSHIP FOR THE AIRBAG RECALL AND WITH 2 HOURS THE AIRBAG LIGHT CAME ON. I TOLD THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOLD ME MY AIRBAG UNIT HAD FAILED AND NEEDED TO REPLACED FOR $800. THE VEHICLE HAD NO AIRBAG ISSUE UNTIL THE TAKADA CANNISTER WAS REPLACED, WHICH I UNDERSTAND THE NEW UNIT IS NOT COMPATABLE WITH THE 2004 AIRBAG CONTROL UNIT. BOTH THE DEALER AND AMERICAN HONDA HAVE DENIED ANY RESPONSIBILITY FOR THE REPLACEMENT OF THE UNIT AND I HAVE BEEN DRIVING MY HONDA PILOT FOR THE LAST 2 MONTHS WITH MY FAMILY WITH NO OPERATIONAL AIRBAG SYSTEM! EXTREMELY UNPROFESSIONAL AND UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785769October 24, 2015
SERVICE BRAKES, POWER TRAIN, STEERING
I HAVE A 2004 HONDA PILOT WITH ROUGHLY 174,000 MILES ON IT. IT HAS BEEN WELL CARED FOR AND THE ENGINE SEEMS TO RUN GREAT. I ACQUIRED THE CAR ABOUT A MONTH AGO AND UPON DRIVING IT I NOTICED A FAINT SHUDDERING BETWEEN GEARS UPON ACCELERATION FROM 2-50 MPH. THE WEEKS WENT ON AND IT IS NOW VERY SCARY TO DRIVE IT SHUDDERS TERRIBLY WHILE ACCELERATING AND DECELERATING FROM 2-50 MPH. IT FEELS AS IF THE VEHICLE IS GOING TO JUST STALL OR POSSIBLY LOCK UP AND CRASH OFF THE ROAD I HAVE AN INFANT SON AND IM AFRAID TO HAVE HIM IN THE VEHICLE. THE CAR WAS BOUGHT OUTRIGHT FROM A CERTIFIED HONDA DEALERSHIP FOR OVER 10,000 $ A FEW YEARS BACK,. AND LIKE I SAID THE CAR IS BARELY DRIVABLE THE STEERING IS VERY UNPREDICTABLE AND WILD IT IS UNRESPONSIVE AT TIMES WHEN IM TURNING THE STEERING WHEEL THE CAR CONTINUES TO GO STRAIGHT. THE NOISE FROM THE FRONT DIFFERENTIAL AREA ALONG WITH THE BRAKES ARE SO LOUD WHEN GOING DOWN HILL THAT THEY CAN BE HEARD OVER THE RADIO ON LEVEL 24-27. I CAN FEEL THE CONSTANT VIBRATION AND UPSET IN THE FRONT END SO BAD WHILE DRIVING THAT I HAVE TO MUTE THE RADIO AT TIMES TO MAKE SURE THE VEHICLE ISN'T SCRAPING AND SPARKING ALONG DUE TO A TRANSMISSION LOCK UP CAUSE IT JUST FEELS LIKE SOMETHING IS TERRIBLY WRONG. I M TOO AFRAID TO EVEN GO ON THE FREEWAY UNLESS ABSOLUTELY NECESSARY BECAUSE IM AFRAID OF BEING INJURED OR KILLED BY THIS ALL TOO COMMON PROBLEM I'VE BEEN READING ABOUT. THIS FACT IS VERY TROUBLESOME BECAUSE I LIVE WHERE THE ONLY WAY TO GET ANYWHERE IS TO GO ON THE FREEWAY SO I DON'T KNOW WHAT IM GOING TO DO. WITH THE AMOUNT OF COMPLAINTS ON THIS EXACT ISSUE IM SURPRISED THERE IS NO LAW SUIT... I AM GOING TO TRY TO SEE WHAT I CAN DO TO GET ONE STARTED... IF YOUR PRODUCT HAS BEEN PROVEN DEFECTIVE LIKE THIS OBVIOUSLY HAS THEN HONDA REALLY NEEDS TO OWN UP ITS NOT FAIR HOW MUCH MONEY WE ALL LOSE BY PURCHASING THIS POS FOR THE HIGH RESALE PRICES WE PAY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781819October 13, 2015
AIR BAGS
MY AIRBAG LIGHT IS ON. I HAD AIRBAGS RECALL DONE AND THE MECHANICS STATE THE LIGHT IS NOT RELATED NOR DO THEY HAVE RECORD OF THE RECALL REPAIR BEING MADE. BECAUSE IT IS A RED LIGHT, THE SENSOR WILL NEED TO BE REPLACED @ $800 OR IT WILL NOT PASS INSPECTION. JUST WANTED TO LET PEOPLE KNOW IN THE EVENT THIS HAPPENS TO MORE PEOPLE TOO. JUST STRANGE THE SERVICE TO AIRBAGS CORESPONDS WITH THIS LIGHT. WE ALSO FOUND A SCREW IN DRIVER SIDE FLOORBOARD AFTER THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781395October 12, 2015
AIR BAGS
I CALLED HONDA PLAZA BKLYN NY IN JULY IN REFERENCE TO THE RECALL LETTER I RECEIVED. THEY SAID THEY WOULD GET BACK TO ME. I CALLED 2 MORE TIMES & WAS TOLD SOMEONE WOULD CALL ME. NO ONE EVER CALLED. THEY SAY I'M ON THE LIST BUT WILL NOT TELL ME WHAT # ON THE LIST I AM. ACCORDING TO THE LETTER I RECEIVED THE AIRBAG RECALL SHOULD BE TAKEN CARE OF WITHIN 60 DAYS. IT IS NOW OVER THE 60 DAYS. I WAS GOING TO GO TO BAY RIDGE HONDA BUT THEY CAN'T PROMISE ME HOW LONG IT WILL TAKE & DON'T OFFER LOANER CARS. THEY HAVE A SHUTTLE BUS BUT IT WILL ONLY GET ME HOME. I STILL NEED A CAR TO GO TO WORK. I LEAVE MY HOME AT 3.30P. TO WORK NIGHTS SO THE SHUTTLE THEY OFFERED WILL NOT HELP ME. I BOUGHT 2 CARS FROM PLAZA HONDA AND ANY TIME I HAVE TO DEAL WITH THE SERVICE DEPT. AT PLAZA IT'S ALWAYS A PROBLEM BUT NOW IT'S A REALLY BIG PROBLEM BECAUSE IT HAS TO DO WITH MY SAFETY. I NEED SOMEONE'S HELP TO SEE WHY PLAZA HONDA IS - A. NOT GETTING BACK TO ME WHEN I'M TOLD SOMEONE WILL CALL ME. -B WHAT NUMBER AM I ON THERE LIST. -C WHY THIS IS TAKING OVER THE 60 DAY PERIOD. ANY HELP YOU CAN GIVE WITH THIS WILL BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780982October 9, 2015
STRUCTURE:BODY
THE REAR HATCH HAS TO BE LIFTED MANUALLY AND HELD UP AT ALL TIMES OR IT WILL CRASH DOWN ON YOU WITH THE FULL WEIGHT OF THE HATCH. I HAD TO USE BOTH OF MY HANDS TO GET IT OPENED. I HAD TO PHYSICALLY HOLD IT UP TO ACCESS ANYTHING IN THE BACK. IT'S EXTREMELY HEAVY. I WAS WORRIED IT WOULD COME CRASHING DOWN ON MY BACK, HEAD OR ARM, CAUSING SERIOUS INJURY. THE VEHICLE WAS PARKED, NO ENGINE RUNNING. THIS IS NOT A REMOTE OPEN HATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780790October 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE PARKED AND STARTING THE VEHICLE, THE KEY FELL OUT OF THE IGNITION SWITCH AND THE VEHICLE POWERED OFF. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERLOCK LEVER AND THE IGNITION CYLINDERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,685. UPDATED 04/06/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779993October 6, 2015
SERVICE BRAKES
I WAS APPROACHING A LIGHT WHERE A VEHICLE WAS MOVING BUT SUDDENLY STOPPED BECAUSE OF TRAFFIC AHEAD. WHEN I APPLIED MY BRAKES, THE BRAKE WHEN IMMEDIATELY TO THE FLOORBOARD AND THERE WAS A CLICK. MY CAR DID NOT SLOW DOWN BUT SLID DIRECTLY INTO THE CAR IN FRONT OF ME CAUSING FRONT END DAMAGE TO MY CAR. MY RATE OF SPEED WAS 25-30 MILES PER HOUR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10778183September 28, 2015
SEATS
THE SEAT BEGAN MOVING EARLIER TODAY AND THEN WHEN MY HUSBAND WAS GETTING OUT OF THE CAR THERE WAS A LOUD POP AND THE SEAT STARTED ROCKING. IT SEEMS TO HAVE BECOME DETACHED FROM THE CAR ON THE FRONT LEFT. WHEN ACCELERATING IT ROCKS BACK AND WHEN BREAKING IT ROCKS FORWARD. MY HUSBAND LOOKED AND THE METAL BRACKET HAS BROKEN COMPLETELY. IT SEEMS VERY UNSAFE AND WOULD BE EXTREMLY WORRIED THAT IN AN ACCIDENT THE AIR BAG WOULD CAUSE SERIOUS INJURY WHEN YOU ARE THRUST EVEN FARTHER INTO IT OR IF THE OTHER SIDE WERE TO BREAK AND YOU BE THROWN OUT REGARDLESS OF HAVING A SEATBELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776617September 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE THE VEHICLE WAS PARKED, THE KEY WAS INSERTED BUT FAILED TO THE START THE IGNITION .THE FAILURE WAS PERSISTENT. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763604September 14, 2015
UNKNOWN OR OTHER
THE 2004 HONDA PILOT HAD A RECALL NOTICE AFFECTING THE IGNITION (NHTSA REFERENCE #12V573000). MY KEY WAS ABLE TO BE REMOVED WITHOUT THE VEHICLE BEING IN PARK. THE EXACT SYMPTOMS OF THE RECALL. I CHECKED WITH HONDA AND THEY SAID MY VEHICLE WAS ALREADY FIXED. I TOOK IT IN AND THEY DID FIX THE CAR, BUT CLAIMED IT HAD NOTHING TO DO WITH THE RECALL. EITHER THERE IS A SECONDARY ISSUE THAT NEEDS TO BE ADDRESSED OR THEY ARE BEING LESS THAN TRUTHFUL. I HAD TO PAY OVER $500 FOR WHAT I BELIEVE SHOULD HAVE BEEN COVERED UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762415September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762174September 8, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759017August 24, 2015
SEATS
WE NOTICED THAT THE PLASTIC PANEL COVERING THE DRIVER'S SEAT CONTROLS CAME DETACHED. SHORTLY AFTER THE SEAT BEGAN ROCKING SLIGHTLY. FINALLY, THERE WAS A LOUD POP AND THE SEAT NOW ROCKS FREELY. IT IS SCARY AND DANGEROUS TO HAVE TO DRIVE A VEHICLE WHILE THE SEAT RESPONDS TO ALL MOVEMENT. IT WILL NO LONGER ALLOW YOU TO INCREASE THE INCLINE OF IT, SO IT'S RECLINED AT THE SAME TIME. WHAT STARTED AS TWO SCREWS BREAKING FREE FROM THE DECORATIVE LEVER COVER QUICKLY TURNED INTO A MAJOR STRUCTURAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749331August 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE SIDE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING AT ANY SPEED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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