Honda Pilot Complaints (2009)

134 consumer complaints on file.

#10356795September 21, 2010
SEATS
2009 HONDA PILOT - ISSUE WITH POWER MOTOR ON DRIVER AND NOW PASSENGER SEAT. MOTOR GRINDS, SEAT DOES NOT MOVE WITH EASE, OCCASIONALLY SEAT FEELS LIKE IT'S MOVING ON THE RAILS (WHEN IT SHOULDN'T BE). HONDA STATES 'TECHNICIANS ARE WORKING ON IT'. PROBLEM WAS FIRST REPORTED OVER 18 MONTHS AGO, HONDA IS AWARE OF ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353016August 31, 2010
STEERING
2009 HONDA PILOT / GREAT DIFFICULTY IN TURNING STEERING WHEEL / AFTER 12 MONTHS RETURNED TO DEALER. I WAS TOLD THAT I HAD A "CRACKED" STEERING COLUMN AND IT WAS REPLACED UNDER WARRANTY. 6 MONTHS LATER AGAIN STEERING MORE DIFFICULT STEERING - RETURNED TO DEALER / THIS TIME THEY REPLACED "POWER STEERING PUMP" - CAR NO LONGER COVERED ON WARRANTY - LODGED A COMPLAINT WITH AMERICAN HONDA AND THEY ARE "REVIEWING" MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347108August 3, 2010
STEERING
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THERE WAS AN ABNORMAL WINDING COMING FROM THE STEERING WHEEL. THE DEALER MADE REPAIRS TO THE STEERING COLUMN YET THE FAILURE PERSISTED. ON A LATER DATE WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS INVOLVED IN A CRASH BUT THE CONTACT WAS UNABLE TO RECALL THE DETAILS OF THE CRASH. ONE PASSENGER SUSTAINED MINOR INJURIES. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10330962May 18, 2010
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT SPEEDS BETWEEN 40-60 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE FRONTAL AIR BAGS DID NOT DEPLOY UPON IMPACT. ONE INJURY WAS REPORTED BY ONE OF THE VEHICLE OCCUPANTS. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 36,000. UPDATED 11/03/10. *LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10328952May 5, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHEN DRIVING AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED WHEN THE BRAKES WERE APPLIED. WHEN THE VEHICLE ACCELERATED, IT CRASHED INTO A PLATE GLASS WINDOW. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTROL MODULE WAS REPLACE. THE VEHICLE CONTINUED TO ACCELERATE UNINTENTIONALLY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 88,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10328251April 30, 2010
EQUIPMENT
2009 HONDA PILOT HAS A BRAKE SYSTEM PROBLEM. THE CAR CAN'T BE STOP FAST ENOUGH, IT NEEDS A VERY LONG DISTANCE AFTER HITTING THE BRAKE TO STOP. THIS IS A BRAND NEW CAR. I INFORMED HONDA DEALER OF MARTIN MAIN LINE HONDA IN PA OF THE PROBLEM, THE TECHNICIANS TOLD ME THAT ALL PILOT BEHAVES THE SAME, SO IT IS NOT A PROBLEM. HOWEVER, THIS IS THE ONLY CAR I NEED TO HAVE A SUCH LONGER DISTANCE FOR A STOP. IT IS NOT NORMAL. IF ALL PILOT ARE SAME, THIS COULD MEAN AN INVESTIGATION IS NEEDED FOR 2009 PILOT. MY CAR IS HAS ABOUT 8,600 MILES NOW. THIS IS THE PROBLEM I NOTICED AT THE VERY BEGINNING WHEN I PURCHASED IT. SINCE MOST OF TIME I DRIVE LOCALLY, THE PROBLEM IS AS WORSE AS DRIVING IN A FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325588April 14, 2010
ELECTRICAL SYSTEM
2009 HONDA PILOT WITH 22,191 MILES. VTM-4, VSA, ABS AND TWO OTHER WARNING LIGHTS REMAINED ON. TOOK VEHICLE TO THE DEALER WHO TESTED AND SAID THE SENSOR TO THE RIGHT REAR WHEEL WAS BAD. FURTHER INVESTIGATION AND THEY SAID IT LOOKS LIKE WIRE HAS BEEN CUT. NO ONE EVER UNDER THE CAR EXCEPT FOR HONDA DEALERSHIP. SHOWED ME WIRE AND IT LOOKS LIKE A SLIGHT CUT INTO THE WIRE. HONDA WOULD NOT COVER UNDER WARRANTY. MY LETTER TO AMERICAN HONDA MOTOR CO TO REGISTER COMPLAINT AND "DESIGN FLAW" WENT TO DEAF EARS. I FEEL IT IS A DESIGN FLAW BECAUSE THE SENSOR WIRE COMES UP THE MIDDLE OF THE UNDERCARRIAGE AND SPLITS OUT TO BOTH REAR WHEELS WHERE THE SENSORS ARE LOCATED. THE WIRES ARE "UNPROTECTED." THEY SHOULD BE ENCASED IN A FLEXIBLE CONDUIT OF SOME TYPE. SINCE THIS IS A 4-WHEEL DRIVE VEHICLE AND MAY GO IN ROUGH TERRAIN, IT IS CERTAINLY POSSIBLE THAT SOMETHING, ROCK, BRANCH, ETC. COULD CUT INTO WIRE SINCE IT IS UNPROTECTED. THE WIRE AND SENSOR IS ONE PIECE AND MUST BE PURCHASED AS A COMPLETE UNIT. SHOULD BE SEPARATE SO THE CUSTOMER JUST NEEDS TO PURCHASE THE WIRE OR THE SENSOR. HONDA SAID WHEN THE SENSOR WAS NOT WORKING, I DID NOT HAVE ABS OR THE OTHER FEATURES. BUT, SENT ME HOME WITH THE CAR SAYING IT WAS SAFE; NOT SURE THIS WAS TRUE. MUST BE A REASON THAT ABS WAS INSTALLED AS A SAFETY FEATURE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324135April 6, 2010
SEATS
2009 HONDA PILOT FRONT SEATS ARE LOOSE IN THE TRACKS... REPORTED THIS ISSUE TO THE DEALER, WAS TOLD THEY COULD NOT FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299013January 11, 2010
SEATS
2009 HONDA PILOT,TWO MONTHS AFTER I PURCHASED THE VEHICLE NEW,I WENT TO BUCKLE MY GRANDCHILDREN IN THE SECOND SEAT,AND THE SEAT LIFTED OFF THE FRAME. I AM ABOUT TO TAKE IT INTO BASNEY HONDA IN MISHAWAKA FOR THE FOURTH TIME . I'VE ASKED THE DEALERSHIP WHAT CAN WE DO TO FIX THIS PROBLEM PERMANENTLY, WE WILL HAVE TO LOOK AT IT . I CALLED HONDAS CUSTOMER SERVICE, AND WAS TOLD THAT THEY CANNOT DO ANYTHING,THAT THE DEALERSHIP WILL HAVE TO TAKE CARE OF IT. HONDA DOES HAVE PEOPLE THAT THE DEALERSHIP CAN CALL, TO HELP THEM . I ASKED TO TALK WITH SOMEONE ELSE(LIKE A SUPERVISOR) AND WAS TOLD THAT I COULDN'T. THIS IS A SAFETY ISSUE. I DOESN'T DO ANY GOOD TO BUCKLE THEM IN WHEN THE SEAT IF NOT ATTACHED TO THE FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293030November 20, 2009
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 HONDA PILOT. WHEN ATTEMPTING TO START THE VEHICLE, IT EXHIBITED A NO-START CONDITION. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. TWO DAYS LATER WHILE DRIVING ON THE HIGHWAY AT 60 MPH, THE VEHICLE BEGAN LOSING POWER. SHE WAS ABLE TO SAFELY COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP, IN WHICH THE CONVERTERS AND INJECTORS WERE REPLACED AT HER EXPENSE. THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TOWED BACK TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT THE ENGINE HAD TO BE INTERNALLY INSPECTED. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS AWAITING A RESPONSE. THE CURRENT MILEAGE WAS APPROXIMATELY 3,500. THE FAILURE MILEAGE WAS 3,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281710August 25, 2009
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT A NEW 2009 HONDA PILOT TWO MONTH AGO. I HAVE DRIVEN 1350 MILES ON IT. I COULD NOT START MY VEHICLE AFTER A WEEK SITTING IN MY GARAGE. I HAVE TO JUMP OR CHARGE THE BATTERY IN ORDER TO GET IT STARTED . THIS HAD HAPPENED FOUR TIMES SINCE I BOUGHT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274843June 24, 2009
SEATS
TL*THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS FALLING OFF THE TRACK AND SQUEAKING. HE WAS CONCERNED THAT THE SEAT WOULD FAIL WHILE DRIVING AND CAUSE A CRASH. THE MANUFACTURER WAS NOTIFIED AND IS CURRENTLY WORKING ON A REMEDY. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 15,000. UPDATED 07/17/09 *BF UPDATED 07/21/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270308May 27, 2009
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2009 HONDA PILOT HAS A PROBLEM WITH ACCELERATING. *NJ THE CONSUMER STATED SHE WAS UNABLE TO ACCELERATE. THE CONSUMER STATED A FEW DAYS LATER, THE INCIDENT HAPPENED AGAIN, THIS TIME LIGHTS ILLUMINATED ON THE DASHBOARD. THE MECHANIC INFORMED THE CONSUMER OF A SERVICE BULLETIN THAT DESCRIBED THE EXACT PROBLEM SHE EXPERIENCED. THE CONSUMER QUICKLY REALIZED THAT THE GAS PEDAL DIDN'T ENGAGE. THE CONSUMER STATED THE FRONT FENDER SUSTAINED SCRATCHES FROM HITTING A BARREL AS SHE TRIED TO EXIT THE HIGHWAY TO AVOID AN ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253374December 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
DISCOVERED MASSIVE WEEPING OF TRANSMISSION FLUID FROM THE CASE AFTER 3700 MILES. AUTOMOBILE WAS PURCHASED NEW WITH 9 MILES ON THE ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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