Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11181242February 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
THIS HAPPENED TO ME TWICE. SEEMS TO BE WHEN USING CRUISE CONTROL FOR OVER 1.25 HRS. WHEN YOU PRESS THE CANCEL BUTTON ON THE STEERING WHEEL TO CANCEL THE SET CRUISE CONTROL, THE CARS "CHECK ENGINE" LIGHT STARTS FLASHING. THE ENGINE WILL CONTINUE RUNNING BUT THERE IS LITTLE TO NO POWER WHEN STEPPING ON THE ACCELERATOR. DRIVER MUST PULL OVER, TURN OFF CAR AND THEN RESTART. THIS IS INCREDIBLY DANGEROUS AT HIGH SPEEDS OR CROSSING OVER ONCOMING TRAFFIC! I BROUGHT THE HONDA PILOT BACK TO THE DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT BOTH HE AND THE DISTRICT REP. HAD THE SAME THING HAPPEN TO THEM LAST MONTH WITH THEIR 2019 HONDA PILOT. NEITHER OF THEM HAD ANY ADVICE FOR ME. BUT THEY WERE NOTABLY QUITE WORRIED ABOUT THE POSSIBILITIES OF THIS AND IMMEDIATELY ASKED TO HOOK A COMPUTER UP TO MY CAR TO TRY TO FIND AN ERROR CODE. THEY FOUND NONE! AGAIN, INCREDIBLY DANGEROUS!!! APPARENTLY THE HONDA ENGINEERS AREN'T AWARE OF WHY THIS IS HAPPENING! I WAS TOLD TO "JUST KEEP DRIVING IT" WE CAN'T HAVE THE ONLY THREE 2019 HONDA PILOTS THAT ARE DOING THIS...... I FEAR SOMEONE WILL GET INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171493January 22, 2019
STRUCTURE:BODY
OWNER'S MANUAL STATES THAT MOTION OF THE POWER TAILGATE CAN BE STOPPED BY PRESSING ANY TAILGATE BUTTON. "IF YOU PRESS THE BUTTON AGAIN WHILE THE POWER TAILGATE IS MOVING, IT WILL STOP." (PAGES FROM MANUAL ATTACHED AS PDF.) DEALER ALSO TOLD ME THIS. THIS IS A LIE. THE TAILGATE DOES NOT STOP UNTIL IT REACHES THE FULL UPWARD POSITION, OR UNTIL ITS UPWARD MOTION HITS AN OBSTACLE (E.G. GARAGE DOOR) AND REVERSES DIRECTION. HONDA LIED. AFTER COMPLAINING TO DEALER, I WAS INFORMED THIS IMPORTANT SAFETY FEATURE WAS REMOVED FROM THE 2019 PILOT; YET IT IS IN THE MANUAL MULTILE TIMES ON MULTIPLE PAGES. CONSEQUENTLY, THE VEHICLE IS USELESS TO ME; I CANNOT USE THE POWER TAILGATE WHILE THE VEHICLE IS PARKED IN MY GARAGE. I WANT HONDA TO BUY BACK THE VEHICLE FROM ME OR ISSUE A FIRMWARE UPDATE THAT RESTORES THIS SAFETY FEATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165340January 5, 2019
ELECTRICAL SYSTEM
WHILE DRIVING, BOTH HIGHWAY AND AROUND TOWN, LOUD CRACKLING WOULD OCCUR THROUGH THE SPEAKERS. THEN BOTH THE NAVIGATION SCREEN AND/OR THE SPEEDOMETER SCREEN WOULD GO COMPLETELY BLACK. THE MESSAGE "NETWORK CONNECTION LOST" WOULD SOMETIMES APPEAR. ALL BLUETOOTH CONNECTIVITY AND SPEAKER USAGE WAS LOST. THIS OCCURS ALMOST EVERY DAY WHILE COMMUTING. CAR HAS BEEN BROUGHT TO HONDA SERVICE TWICE FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165341January 5, 2019
SERVICE BRAKES
BRAKES ARE EXTREMELY SLOW TO REACT AND VERY MUSHEY WHEN THEY DO. HOLDING THE BRKE PEDEL HARD TAKES THE PEDAL TO THE FLOOR. WHEN SERVICE REP WAS ASKED TO ADJUST, THEY STATED, ALL PILOTS ARE LIKE THIS. THIS IS AN ACCIDENT WATING TO HPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165293January 4, 2019
EXTERIOR LIGHTING
THE VEHICLE WAS ADVERTISED WITH 'LED' LOW BEAM LIGHTS. IT HAS HALOGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165653January 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED AND THE CHECK ENGINE, HILL START ASSIST, TRAILER STABILITY ASSIST, POWER STEERING, LANE DEPARTURE LITIGATION, BLIND SPOT, TRANSMISSION, AND EMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIRST TEXAS HONDA (3400 STECK AVE, AUSTIN, TX 78757, 512-220-1121) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09223186. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141105October 17, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TOTALLY INADEQUATE. LOW BEAMS ILLUMINATE ROAD ONLY DIRECTLY IN FRONT OF VEHICLE AND NOT ENOUGH FURTHER DOWN THE ROAD CAUSING AN UNSAFE CONDITION OF OVER DRIVING THE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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