Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11240582July 30, 2019
ELECTRICAL SYSTEM
CENTER DISPLAY AND DASHBOARD DISPLAY GO BLANK WHILE DRIVING. IT RESTARTS AFTER SOME TIME. THE CENTER DISPLAY SOMETIMES FLICKERS, SOMETIMES IT MAKES A POPPING NOISE. YOU GET A MESSAGE NETWORK CONNECTION LOST BEFORE THE WHOLE SEQUENCE OF EVENTS START. IT IS A BRAND NEW VEHICLE AND NO ONE IS TAKING OWNERSHIP. THE SCARY THING IS YOU ARE DRIVING ON THE ROAD AND THIS HAPPENS ALL OF A SUDDEN. YOU ARE FORCED TO MOVE OVER TO THE RIGHT LANE AND I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES. AM HOPING HONDA CAN TAKE OWNERSHIP AND FIX THE ISSUE. IN ALL INSTANCES, I WAS DRIVING ON THE HIGHWAY AT AROUND 60MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240691July 30, 2019
UNKNOWN OR OTHER
TOOK POSSESSION OF THE VEHICLE 5 DAYS PRIORS WITH 3 MILES ON THE ODOMETER. SITTING AT A STOPLIGHT AWAITING A GREEN LIGHT AND WAS NOT ABLE TO BLOW THE HORN TO ALERT ANOTHER VEHICLE THE LIGHT HAD CHANGED. AFTER PULLING OVER INTO A NEARBY PARKING LOT I TRIED PUSHING ALL AREAS OF THE CENTER STEERING WHEEL AREA DESIGNATED FOR THE HORN. NO SOUND. TOOK THE VEHICLE TO A LOCAL HONDA DEALERSHIP. TECHNICIAN CHECKED FOR A FUSE ISSUE; FOUND NOT TO BE A FUSE ISSUE. AM AWAITING RESULTS OF A DETAILED INSPECTION OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235300July 27, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN DRIVING ON SOME RURAL ROADS WHERE LINE IS CLEARLY PRESENT IN ROAD MY CAR AUTOMATICALLY APPLIES BRAKES AS CRASH AVOIDANCE WHEN ONCOMING CAR IS COMING THAT IS CLEARLY IN ITS OWN LANE. THIS HAS HAPPENED MULTIPLE TIMES AND HONDA WAS NOTIFIED AND DOES NOT SEEM CONCERNED ABOUT THIS SAFETY ISSUE BUT IS AWARE THAT IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234870July 25, 2019
ELECTRICAL SYSTEM
APPLE CAR PLAY DOESN'T WORK WITH THE VEHICLE. WHEN ON THE PHONE, YOU CAN HEAR THE OTHER PERSON, THEY CAN'T HEAR YOU. SOMETIMES THERE IS A SCREECHING NOISE THAT THE OTHER PERSON HEARS. STEERING CONTROLS WON'T CHANGE THE RADIO STATION AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231195July 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE DRIVING MY 2019 HONDA PILOT AT 25MPH OR 60MPH, WITHOUT WARNING IN THE SPEEDOMETER AREA EMERGENCY MESSAGES BEGAN FLASHING: POWER STEERING, TRANSMISSION, LANE MITIGATION, BRAKES, CRUISE CONTROL, ENGINE, ETC. WITH A MESSAGE THAT SAYS STOP THE VEHICLE AND CALL THE DEALER. THEIR INSTRUCTION IS TO HOLD THE STOP/START BUTTON DOWN,UNTIL THE CAR STOPS AND THEN START THE VEHICLE,IF YOU CAN, AND HEAD FOR THE DEALERSHIP. THE PROBLEM IS THE MESSAGE CONTINUES WHILE YOU CONTINUE DRIVING. THE TRANSMISSION DOES NOT SHIFT PROPERLY, AND THE STEERING FEELS LESS RESPONSIVE. BY THE WAY YOU CANNOT USE THE REAR HATCH TO GET IN OR OUT OF THE VEHICLE. I WILL BE TAKING IT IN TO THE DEALERSHIP FOR THE SECOND TIME IN TWO WEEKS FOR THE SAME PROBLEM. NO EFFECTIVE REPAIR. I LIVE IN NORTH DAKOTA AND MY DEALERSHIP IS 130 MILES ONE WAY. MY WIFE IS NOW AFRAID TO DRIVE THE CAR. CAN YOU HELP ME. I BOUGHT THE CAR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228238June 28, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE THE VEHICLE WAS PARKED, THE CONTACT APPROACHED IT AND FOUND THAT THE WINDOWS AND SUN ROOF WERE DOWN WITHOUT BEING ACTIVATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT ALSO STATED THAT, IN THE PAST, THE HATCH DID NOT GO ALL THE WAY UP. THE VEHICLE WAS TAKEN TO BILLY CRAFT HONDA (434-385-6045, LOCATED AT 3914 OLD FOREST RD, LYNCHBURG, VA 24501), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219455June 12, 2019
SERVICE BRAKES
REAR BREAKS IS SELF ACTIVATING WHEN VEHICLE IS STATIONARY OR IN PARK OR AT STOP LIGHT AND WHEN YOU APPLY THE ACCELERATOR OR START TO DRIVE YOU CAN HEAR IT RELEASE WITH SOME NOISE IN THE REAR AND IT CONTINUES TO GRID THE PADS AS IF THE BREAK CALIPERS HAVE NOT FULLY RELEASED FROM THE REAR ROTORS. THE NOISE IS ALSO VERY NOTICEABLE AS THE VEHICLE MOVES AT A LOWER SPEED BELOW 25MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219628June 12, 2019
UNKNOWN OR OTHER
TAKATA RECALL- AIR CONDITIONING IS LUKEWARM. IT'S NOT PRODUCING COLD AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216913May 30, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
THE PASSENGER SIDE MIRROR WON'T STAY AT THE PROPER ADJUSTMENT. YOU SET IT AND IT DROPS IN A FEW MINUTES SO YOU CAN'T SEE THE CARS BEHIND YOU. WHEN YOU DRIVE YOU HAVE TO KEEP ADJUSTING THE MIRROR. IT'S A SMALL PROBLEM BUT COULD BE A BIG PROBLEM IF THERE IS AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209830May 24, 2019
ELECTRICAL SYSTEM
I BOUGHT MY 2019 HONDA PILOT EX-L WITHOUT NAV AND RES TODAY (24MAY2019). I DROVE IT 40 MILES HOME WITH NO ISSUES. MY WIFE JUST TOOK IT FOR A DRIVE AROUND THE BLOCK APPROXIMATELY 1 MILE AND THE INFOTAINMENT SYSTEM STOPPED WORKING AND THE SCREEN JUST HAD THE HONDA LOGO ON IT WHILE SHE WAS DRIVING IT. THE CAR IS BRAND NEW WITH 82 MILES ON IT AND THE INFOTAINMENT SYSTEM JUST STOPPED WORKING. I TURNED OFF THE CAR, LOCKED, UNLOCKED AND RESTARTED WITH AS SUGGESTED BY OTHER OWNERS WITH THE SAME ISSUE AND IT IS STILL NOT WORKING. THIS IS A MAJOR SAFETY ISSUE AS IT CAUSES THE DRIVER TO BECOME DISTRACTED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209110May 21, 2019
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER SIDE BRAKE SENSOR ACTIVATED AND SOUNDED A WARNING BEEPING. ERRONEOUSLY, WHICH SIGNALED THE CONTACT TO BRAKE. IN ADDITION, THE BRAKE SENOR WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAS NOT NOTIFIFED. THE FAILURE MILEAGE WAS 110,000. THIS HAS OCCURRED SINCE I PURCHASED THE CAR. *BF DEALER HAS BEEN NOTIFIED. THE SALES REP TOLD ME THAT OTHER PEOPLE ARE REPORTING THIS ISSUE TOO AND THAT THERE WILL PROBABLY BE AN UPDATE TO THE CAR'S SOFTWARE AT SOME PAINT IN THE FUTURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206993May 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
"TAKATA RECALL' CRACKING NOISE THROUGHOUT VEHICLE STARTED A MONTH INTO OWNING THE CAR. SLOWLY THE SYSTEM STARTED TO FAIL PHONE WOULD WORK RADIO WOULDN'T WORK SCREENS WOULD GO OFF AND ON AND FINALLY THE SCREEN WENT BLACK AND NEVER RECOVERED. THEY PUT NEW DRIVER INTERFACE INSTRUMENTAL PANEL AND IT STILL DIDN'T WORK SO HONDA CHANGED THE WIRING HARNESSES INFLOWTAINMENT SYSTEM. IT NOW BACK IN THE SERVICE BC STILL NOT WORKING. VEHICLE IN MOTION. DOESN'T MATTER IF IT MOVING GOING FAST OR SLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205447May 3, 2019
SERVICE BRAKES
STARTED SEEING THIS PROBLEM FROM DAY 1. THIS IS A SAFETY ISSUE AND IT'S AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO PRESS ON THE BRAKES REALLY HARD TO GET ANY KIND OF DECENT STOPPING. SEEMS LIKE THE BRAKE CYLINDER HAS NO PRESSURE OR LEAKING. BRAKES ARE TOO SOFT AND THE PEDAL GOES ALL THE WAY TO THE FLOOR TO GET ANY DECENT BRAKING. EVEN AT THE STOP LIGHTS, YOU HAVE TO KEEP A VERY HIGH PRESSURE ON THE BRAKE PEDAL TO MAKE SURE THE CAR DOESN'T START MOVING AND SLAM INTO THE CAR IN FRONT OF YOU. BECAUSE YOU HAVE TO CONSTANTLY APPLY A HIGH PRESSURE, I'VE DEVELOPED SCIATICA NERVE PAIN IN MY RIGHT LEG. I'VE SHOWN THIS TO THE LOCAL DEALERSHIP BUT THE USUAL ANSWER IS THIS IS HOW IT IS. I HAVE A HONDA CIVIC BUT THE BRAKES ARE PROPERLY TIGHTENED ON IT AND I'VE DRIVEN 10 HOURS WITHOUT ANY FATIGUE TO MY SCIATICA, BUT ON THIS CAR, 30 MINUTES DRIVING STARTS AGGRAVATING MY SCIATICA NERVE. HONDA .... PLEASE FIX THIS BEFORE IT GET OUT OF HAND. IT WILL NOT GET ANY BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205095May 1, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AT ABOUT 300 MILES ENTIRE DISPLAY DOES NOT WORK ON COLD START AND THROUGHOUT THE DAY. SCREEN FLASHES BLUE AND THEN ACTIVATES, HOWEVER DOES NOT REMAIN ON. NO REAR VIEW CAMERA, NAVIGATION, OR OTHER APPS AVAILABLE TO THE DRIVER. SCREEN FLASHES WHILE DRIVING WHICH IS A SAFETY ISSUE AND DISTRACTION. REAR VIEW CAMERA NON-OPERATION IS ALSO A SAFETY ISSUE SINCE UNABLE TO VIEW CHILDREN AS THEY CROSS BEHIND THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204651April 30, 2019
ELECTRICAL SYSTEM
8 DAYS AFTER PURCHASE AND LESS THAN 200 MILES, THE REAR ENTERTAINMENT SCREEN STOPPED WORKING. THE DEALER KEPT THE VEHICLE FOR 7 DAYS AND REPLACED THE RES SCREEN. WHEN THE VEHICLE WAS RETURNED TO US, THE RES SCREEN IMMEDIATELY FAILED TO TURN ON. THIS IS A KNOWN ISSUE RELATED TO THE INFOTAINMENT SYSTEM AND THERE IS AN OPEN CLASS ACTION LAWSUIT. HONDA IS AWARE OF THE ISSUE AND HAS NO FIX, YET THEY ARE STILL SELLING DEFECTIVE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194482April 7, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN DRIVING THE CAR, THE INSTRUMENT PANEL (INCLUDING THE SPEEDOMETER) WILL SHUT OFF FOR APPROXIMATELY 2 MINUTES, AND THE REBOOT. THIS RESULT IN THE INABILITY TO TELL EXACTLY HOW FAST THE VEHICLE IS MOVING. THIS WILL OCCUR UNDER MULTIPLE CONDITIONS WHILE THE CAR IS IN DRIVE, AND IS NOT DEPENDENT ON THE TYPE OF ROAD BEING DRIVEN ON. ADDITIONALLY, THE CENTER CONSOLE INFOTAINMENT SCREEN, WHICH ALSO SERVES AS THE SCREEN FOR THE BACK UP CAMERA WILL SHUT OFF, FOR VARYING AMOUNTS OF TIME, RENDERING THE ABILITY TO SEE/USE THE BACK UP CAMERA USELESS. I HAVE ENCOUNTERED, ON NUMEROUS OCCASIONS, BOTH SYSTEMS SHUTTING OFF AT THE SAME TIME, WHILE THE CAR IS IN DRIVE OR REVERSE, LEAVING ME WITH THE UNABLE TO SAFELY GAUGE HOW I AM OPERATING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193442April 2, 2019
SERVICE BRAKES
WHEN THE BRAKES ARE NEEDED SUDDENLY THE BRAKE PEDAL TRAVEL IS TO EXCESSIVE. THE BRAKES ARE SLOW TO RESPOND AS IF THEY ARE NOT WORKING AND THEN THEY GRAB SUDDENLY WITH THE BRAKE PEDAL ALMOST TO THE FLOOR. THIS IS VERY UNNERVING AS YOU THINK YOU ARE LOOSING CONTROL OF THE CAR. NORMALLY I HAVE TO TAP THE BRAKE PEDAL LET OFF AND GET BACK ON THE BRAKE PEDAL QUICKLY FOR THE BRAKES TO RESPOND NORMALLY OR HAVE A GOOD BRAKE PEDAL FEEL. I AM GETTING TIRED OF DOING THIS EVERY TIME TO STOP THE VEHICLE. HONDA CANNOT BE SERIOUS THAT THIS IS NORMAL. THIS IS AN ACCIDENT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190215March 20, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
RECURRENT PROBLEM. STARTED WHEN VEHICLE WAS 2 MONTHS OLD. TAKEN CAR TO DEALER SERVICE DEPARTMENT. NO SOLUTION. WHEN IN MOTION (HIGHWAYS, CITY ROADS) SPEAKERS MAKE A SPARKLING SOUND FOLLOWED BY THE ENTERTAINMENT SCREEN ( NAVIGATION, HANDHELD PHONE, REAR VISION...) AND THE ODOMETER SCREEN (SPEED DISPLAY, ALL THE SIGNALS) BECAME DEAD. IT COULD LAST FEW SECONDS AND REBOOT BACK OR UP TO 30 MINUTES. IN A 15 MILE JOURNEY , COULD HAPPEN AROUND 15 TIMES. SO THE DANGEROUS SITUATION IS THAT I AM DRIVING WITH NO IDEA HOW MUCH SPEED I AM GOING, I AM NOT ABLE TO USE MY HANDHELD PHONE (ALSO VERY IMPORTANT TO ME AS A BUSY DOCTOR TRYING TO ANSWER EMERGENCY CALLS), NO NAVIGATION SYSTEM AVAILABLE, THE REAR VISION CAMERA BECOMES USELESS WITH A BLANK SCREEN... I LEARNT FROM THE INTERNET THAT THIS IS AN ONGOING PROBLEM AND NO SOLUTION HAVE BEEN FOUND. PROBLEM HAPPENS IN MOTION AND ALSO OR WHEN CAR IS PARKED. MY CAR IS 4 MONTHS OLD AND HAS SPENT SEVERAL DAYS AT THE DEALER SERVICE DEPARTMENT AND AT THE LAST VISIT I WAS GIVEN A REPORT IN WHICH STATES THAT HONDA IS STUDYING A NEW SOFTWARE UPDATE. I DON'T WANT RISK MY FAMILY OR OTHERS LIFE'S SO WAITING IS NOT AN OPTION. THIS IS NOT JUST ONE INCIDENT , IT KEEPS RECURRING WE BOUGHT THE CAR BRAND NEW FROM THE HONDA DEALER IN NOVEMBER 2018. I HAVE VIDEOS TO PROVIDE PROOF (CAN NOT ATTACH THEM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184653March 6, 2019
ENGINE
I PURCHASED A NEW 2019 HONDA PILOT EX-L IN DECEMBER, 2018. I WAS RECENTLY EXITING AN OFF RAMP FROM AN INTERSTATE AND WHEN I PRESSED THE ACCELERATOR TO MERGE INTO TRAFFIC THE VEHICLE HESITATED SIGNIFICANTLY AND THE CHECK ENGINE LIGHT STARTED FLASHING. I THEN CONTINUED A FEW MILES WHICH I HAD REMAINING TO MY HOUSE AND THE VEHICLE WOULD ACCELERATE VERY POORLY AND THE ENGINE WOULD SHAKE UNDER ACCELERATION. THE MANUAL STATES THAT A FLASHING LIGHT IS AN ENGINE MISFIRE. I STARTED THE VEHICLE ON MONDAY MORNING TO TAKE IT TO THE LOCAL HONDA DEALER AND IT DROVE NORMALLY DOWN TO THE DEALER. AFTER CHECKING THE ENGINE COMPUTER THEY COULD FIND NO FAULT CODES FOR THE CHECK ENGINE LIGHT FLASHING THE DAY BEFORE. THEY GAVE ME BACK THE VEHICLE AND SAID THERE WAS NOTHING THEY COULD DO AT THIS TIME. I FEEL THAT THIS IS A VERY SERIOUS PROBLEM AND IT APPEARS THAT A FEW OTHER COMPLAINTS HAVE BEEN FILED FOR THIS SAME ISSUE. HAVING A VEHICLE THAT LOSES A SIGNIFICANT AMOUNT OF POWER CAN BE A SERIOUS SAFETY ISSUE AND I HIGHLY SUGGEST THAT HONDA LOOK INTO THIS MATTER CAREFULLY. THIS SHOULD NOT HAPPEN TO A BRAND NEW VEHICLE WITH 2,200 MILES OR ANY VEHICLE FOR THAT MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183150February 28, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT 'APPLY BRAKES' ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE BRAKES DID NOT NEED TO BE APPLIED. ALSO, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. NALLEY HONDA BRUNSWICK (178 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 267-7000) WAS NOTIFIED AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOT DRIVING THE VEHICLE DUE TO THE RANDOM BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT CONSUMER STATED BOTH DEALERS COULD NOT FIND ANYTHING WRONG.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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