Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11324266May 12, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS UNDRIVABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE MANUFACTURER NOR DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323984May 9, 2020
ELECTRICAL SYSTEM
THE RADIO AND ENTERTAINMENT SYSTEM GOES OUT OFTEN AND LOSES ALL SOUND. THE BACKUP CAMERA GOES OUT. NOW THE RADIO WON'T SHUT OFF WHEN THE CAR TURNS OFF SO HONDA RECOMMENDS DISCONNECTING THE POSITIVE TERMINAL OF THE BATTERY, WHICH IS A HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322058April 23, 2020
ELECTRICAL SYSTEM
MALFUNCTION BACKUP CAMERA, INFOTAINMENT SYSTEM, ODOMETER DISPLAY: SINCE AROUND 1 MONTH AFTER PURCHASING THE CAR, VEHICLES ODOMETER DISPLAY AND INFOTAINMENT SYSTEM DISPLAY BLACKS OUT AND MALFUNCTIONS DURING DRIVING ALMOST DAILY. ALONG WITH THIS THE SOUND SYSTEM CRACKLES. IT ONLY RESETS ONCE THE VEHICLE IS COMPLETELY OFF. THE MALFUNCTION IS PRESENT WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. ALSO, DURING THIS TIME WE ARE UNABLE TO USE THE BACK UP CAMERA AS NO DISPLAY IS SEEN ON THE INFOTAINMENT SYSTEM. THIS HAS CAUSED MULTIPLE NEAR MISS FROM ACCIDENTS DURING DRIVING IN THE HIGHWAYS (AS DRIVER CAN GET DISTRACTED/SCARED FROM THE CRACKLING SOUNDS) AND BACKING UP. ALSO WHEN THE ODOMETER GOES BLACK, WE ARE UNABLE TO SEE THE SPEED OF THE CAR HENCE INCREASES THE LIKELIHOOD OF EXCEEDING SPEED LIMIT UNKNOWINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319232March 25, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PURCHASED VEHICLE IN JANUARY 2019. AROUND MARCH 2019 THE SPEAKERS BEGAN TO MAKE CRACKLING AND POPPING NOISES AT RANDOM TIMES - BUT COULD RELIABLY BE REPRODUCED WHEN LOCKING THE DOORS. SOON THEREAFTER, THE MAIN DISPLAY WOULD INFREQUENTLY POP AND GO BLACK, THEN COME BACK ON. WE TOOK THE VEHICLE IN TO OUR DEALER IN JUNE 2019, OBTAINED A LOANER, AND AFTER THE FIRST DAY, THE DEALER CALLED AND SAID THEY COULD NOT REPLICATE AND WANTED TO KEEP IT LONGER. ON THE THIRD DAY, I PICKED THE CAR UP AND RETURNED THE LOANER AS WE HAD TO TRAVEL. THE DEALER SAID THEY STILL COULD NOT REPLICATE AND THAT THE ANY NOISE HAPPENING WHEN THE DOORS LOCKED WAS NORMAL. SINCE JUNE 2016, THE CRACKLING AND POPPING CONTINUES, THE BLACK OUT CONTINUES AND HAS PROGRESSIVELY GOTTEN WORSE. THE NOISE HAPPENS WHEN STATIONARY, IN MOTION, ON ALL KINDS OF STREETS AND SPEEDS. IT HAPPENS WHEN THE PHONE IS CONNECTED VIA BLUETOOTH AND WHEN IT IS NOT. IT ALSO SEEMS TO BE MORE VIOLENT WHEN AT LARGER INTERSECTIONS (I.E. LOUD POPS AND BLACK SCREEN HAS BEEN NOTED WHEN AT LARGE TRAFFIC LIGHT INTERSECTIONS AND ON FREEWAYS WITH OVERHEAD SIGNS THAT MAY CONTAIN A RADIO FREQUENCY TRANSMITTER). THE BLACK SCREEN HAPPENS WHEN USING THE NAVIGATIONAL SYSTEM AND DIRECTIONS ARE LOST, IT ALSO IS VERY DISTRACTING TO THE DRIVER AS IT CAN BE QUITE LOUD AND SUDDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316870March 8, 2020
ELECTRICAL SYSTEM
DRIVING GOING 25-30 MPH LISTENING TO THE RADIO. SUDDENLY THE RADIO GOES OUT WITH NO SOUND. 'RADIO UNAVAILABLE' MESSAGE DISPLAYS ON TOP OF THE INFOTAINMENT SCREEN AND ON SOON AFTER A 'NETWORK COMMUNICATION LOST' APPEARS IN THE CENTER OF THE INFOTAINMENT SCREEN. A FEW SECONDS LATER THE WHOLE INFOTAINMENT SYSTEM ALONG WITH THE DASH BOARD DISPLAY REBOOTS ITSELF. DURING THE REBOOT NO SPEEDOMETER, GAS GAUGE,ETC IS SHOWING JUST A BLANK BLACK SCREEN (ALL THIS WHILE STILL GOING 25-30 MPH). AFTER REBOOT SPEEDOMETER IS OFF FOR ABOUT 5 SECONDS BEFORE IT COMES ON BUT THE SPEED IS NOT ACCURATE. SOUND TO RADIO SOON COMES BACK ON AS WELL AFTER REBOOT. AFTER 20-30 SECONDS THE SPEEDOMETER BECOMES ACCURATE AGAIN. HAPPENED A SECOND TIME DURING THE SAME TRIP WHILE STOPPED AT A RED LIGHT. I DON'T KNOW WHAT'S GOING ON BUT NOT SEEING THE SPEEDOMETER IS NOT SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316748March 7, 2020
POWER TRAIN, UNKNOWN OR OTHER
WHEN THE ENGINE IS DISABLED THE CAR CAN'T BE PUT INTO NEUTRAL BY THE OPERATOR. IN MY CASE, ON 2/13/20 THE STARTER MALFUNCTIONED AT < 7000 MILES-IT HAS SINCE BEEN REPLACED. I WAS IN A PARKING GARAGE, AND NO STRUCTURE TRUCKS WERE AVAILABLE TO TOW FROM THE SPOT THE CAR WAS DISABLED. THE PLAN WAS TO PUT IT INTO NEUTRAL AND PUSH IT TO THE STREET WHERE IT COULD BE TOWED. THE OWNER'S MANUAL DOES NOT TELL WHAT TO DO. THE DEALER DIDN'T KNOW, EITHER. IF IT'S GOOGLED, A YOUTUBE VIDEO COMES UP, THAT IDENTIFIES AN ODDLY SHAPED DEVICE OR BOLT DEEP IN THE ENGINE COMPARTMENT. BUT EVEN THE AAA MECHANIC WHO CAME TO THE SCENE,WITH ALL HIS TOOLS, COULD NOT GET IT TO TURN. I ASKED THE DEALERSHIP IF THERE WAS ANY OTHER WAY AND ULTIMATELY THEY SAID "NO." THEY LATER TOLD ME, AFTER DOING SOME RESEARCH, THAT HONDA HAS A SPECIAL TOOL, REQUIRING THREE EXTENSIONS, USED TO ACCOMPLISH THIS DURING TRANSPORT TO THE DEALER. THIS SEEM QUITE UNSAFE. OBVIOUSLY, CARS CAN BE DISABLED IN MANY WAYS. WITHOUT A REASONABLY ACCESSIBLE MEANS OF PUTTING THE CAR IN NEUTRAL, IT CANNOT BE MOVED IN AN EMERGENCY SITUATION (FOR EXAMPLE, OUT OF A LANE OF TRAFFIC). IT DEFINITELY CAN'T BE DONE BY AN OWNER (UNLESS, I SUPPOSE IT'S SOMEONE WHO HAS THE ABILITY TO GOOGLE DURING THE EMERGENCY, FINDS THE VIDEO, AND HAS THE SPECIAL TOOL). PLEASE NOTE THE CAR WASH FEATURE WILL NOT WORK BECAUSE THE ENGINE HAS TO BE RUNNING FOR THAT. WHEN I FIRST BROUGHT THIS UP, NO ONE AT THE DEALERSHIP KNEW ANYTHING ABOUT THIS DEFECT. I HAVE SINCE LEARNED THAT MOST CARS HAVE A SHIFT LOCK OVERRIDE LEVER EASILY ACCESSIBLE IN THE PASSENGER COMPARTMENT, OFTEN ON OR NEAR THE SHIFT CONSOLE. IN MY CONVERSATION WITH THE DEALERSHIP,THEY SAY THAT 2020 PILOTS AND 2019 AND 2020 PASSPORTS ALSO HAVE THIS DESIGN. I DO NOT KNOW HOW MANY OTHER VEHICLES ARE AFFECTED. THIS SEEMS HIGHLY UNSAFE AND SHOULD BE ADDRESSED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312313March 3, 2020
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING, EQUIPMENT:ELECTRICAL
2019 HONDA PILOT. CONSUMER WRITES IN REGARDS TO DEFECTIVE COLLISION MITIGATION BRAKING SYSTEM. *LD THE CONSUMER STATED THAT THE HIGH FREQUENCIES WERE DISTRACTING. THE DEALER STATED THERE WAS AN ISSUE WITH THE HD RECEPTION AND THAT RELOADING THE SOFTWARE WOULD REMEDY THE PROBLEM. THE FAILURE RECURRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315720March 2, 2020
ELECTRICAL SYSTEM
THE ISSUE STARTED WITH CRACKING/POPPING IN THE SPEAKERS. WE THEN GET A WARNING SAYING "CHECK TUNER" AND THEN THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE STEERING WHEEL SHUTDOWN. WE LOSE ALL SAFETY INFORMATION PROVIDED BY THE INFOTAINMENT SYSTEM AS WELL AS THE SPEEDOMETER. THIS HAPPENS FREQUENTLY DURING DRIVING AND MEANS WE HAVE NO WAY OF TELLING HOW FAST WE ARE GOING. USUALLY THE SYSTEM STARTS BACK UP. HOWEVER, ON THREE SEPARATE OCCASIONS THE INFOTAINMENT SYSTEM HAS NOT RESTARTED EVEN WHEN THE CAR WAS SHUT DOWN. ON THE MOST RECENT OCCASION BOTH THE INFOTAINMENT SYSTEM AND THE DISPLAY BEHIND THE DASH HAVE NOT RETURNED EVEN WHEN THE CAR IS RESTARTED. I CANNOT GET THE CAR TO THE DEALERSHIP RIGHT AWAY AND CURRENTLY HAVE NO WAY TO TELL WHAT SPEED I AM GOING AS THE SPEEDOMETER LOCATED IN THE DASH DISPLAY IS OUT. THIS ISSUE HAS OCCURRED IN ALL DIFFERENT SITUATIONS. IT HAS OCCURRED WITH OUR CAR ON THE HIGHWAY, CITY STREETS, AND PARKED. IT HAS EVEN OCCURRED WHILE BACKING UP. THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY IS IT DISTRACTING DRIVING WITHOUT SPEEDOMETER IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309896February 18, 2020
ELECTRICAL SYSTEM
MY CAR CONTINUOUSLY IS WITHOUT A INSTRUMENT PANEL (WHERE MY SPEEDOMETER IS AND OTHER IMPORTANT SAFETY INFO) AND IS WITHOUT A AUDIO UNIT, CANNOT USE ANY FEATURES. THE POWER USB PLUGS DO NOT WORK. IF I DO NOT START MY CAR EVERY DAY AND LET IT RUN, IT WILL NOT START THE NEXT DAY. I HAVE HAD TO PURCHASE 2 NEW BATTERIES FOR IT. I AM SCARED TO DRIVE IT ANYWHERE, ESPECIALLY ON FREEWAYS OR ANYWHERE, I CANNOT SEE MY SPEED AT ALL, WHICH SCARES ME ON SCHOOL ZONES AND FREEWAY DRIVING. MY CAR IS UNDEPENDABLE, FEATURES I PAID EXTRA FOR DON'T WORK. I PAY OVER $500 A MONTH FOR A CAR I CANNOT DRIVE OFTEN. I HAVE A LITTLE OVER 4000 MILES ON IT AND SCARED TO DRIVE IT OUT OF LOCAL AREA AND THIS IS HURTING MY WORK AND EMERGENCY PREPAREDNESS FOR MY CHORIC ILL SON. I BOUGHT THIS CAR A AUTOSOURCE IN WOODS CROSS IN JULY 2009, MINOR WRECK THEY SAID TO FRONT FENDER AREA MADE IT A SALVAGE CAR, THIS SHOULD HAVE NOTHING TO DO WITH THE ELECTRICAL ISSUES. IT'S BEEN IN SHOP TOTAL ABOUT 2 MONTHS AND STILL SAME ISSUES. UPDATES AND EVERYTHING FAIL TO FIX ISSUES. 100K WARRANTY I BOUGHT WITH IT HAS NOT BEEN HONORED, I HAS COST ME $2800 SO FAR TO TRY AND FIX THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309489February 16, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE IS AUTOMATICALLY BRAKING AT HIGH SPEEDS FOR NO REASON.IVE TRAVELERS AT OVER 50 MPH ON HIGHWAYS AND IT JUST SUDDENLY SLAMS ON THE BRAKES WHERE I'VE ALMOST BEEN REAR ENDED A FEW TIMES. IT'S BEEN IN THE DEALERSHIP AND THEY KEEP CLAIMING NOTHING IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309358February 15, 2020
ELECTRICAL SYSTEM
WHILE DRIVING 65 MPH ON THE HIGHWAY, THE PANEL AND THE ENTERTAINMENT SYSTEM (GPS) CRASHED. THE SCREEN RESTARTED AND THEN TURNED ON IN AN UNUSABLE STATE (NONE OF THE BUTTONS WORKED). TO SAY THE LEAST, THIS EXPERIENCE WAS VERY DISTRACTING WHILE DRIVING ON THE HIGHWAY. THE MALFUNCTION OF THE PANEL COULD EASILY CAUSE A LOSS OF FOCUS ON THE ROAD AND LEAD TO A CRASH. THE CULPRIT IS HONDA INTEGRATION WITH APPLE'S CARPLAY. SEE THREAD LINK BELOW WHICH INDICATES THAT IT IS A WIDESPREAD PROBLEM. THE FIX TO THE ISSUE I HAD TO DO A HARD RESET THE SYSTEM BY REMOVING AND REINSERTING THE PANEL'S FUSE. THREAD: HTTPS://WWW.PILOTEERS.ORG/THREADS/DISPLAY-AUDIO-CONSTANTLY-ON-IN-2019-PILOT.159521/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308763February 12, 2020
ELECTRICAL SYSTEM
FOR THE FIRST TEN MONTHS AFTER PURCHASING A BRAND NEW 2019 HONDA PILOT TOURING I WAS TREATED AS ONE OF HONDA'S GUINEA PIGS. I WAS PUTTING MY FAMILY'S LIVES AT INCREASED RISK, LOSING TIME AT WORK AND GOING THROUGH IMMENSE STRESS WHILE HONDA ATTEMPTED TO SOLVE A MAJOR ELECTRICAL ISSUE WITH MY VEHICLE. THROUGH MY EXTENSIVE PROACTIVE EFFORTS AND NUMEROUS TIMES LEAVING THE VEHICLE WITH THE DEALER A SOLUTION WAS EVENTUALLY FOUND. AFTER THE FINAL REPAIR WAS COMPLETED IT BECAME APPARENT THE EXTENT OF THE IMPACT THE FAULTY WIRING HAD ON THE VEHICLE'S SAFETY AND FUNCTION. AFTER THE ELECTRICAL ISSUE WAS CORRECTED THE OVERALL OPERATION OF THE VEHICLE WAS SIGNIFICANTLY DIFFERENT THAN THE DAY THE VEHICLE WAS PURCHASED. NO MORE NEAR ACCIDENT CAUSING FALSE AUTOMATIC EMERGENCY BRAKING OCCURRENCES. NO MORE CRUISE CONTROL AND LANE ASSIST MALFUNCTIONS, RANDOM LOSS OF THE SPEEDOMETER AND BACKUP CAMERA OR OTHER FREQUENTLY EXPERIENCED SAFETY ISSUES. NO MORE UNUSABLE INFOTAINMENT SYSTEM. IT WAS EXTREMELY APPARENT THE IMPACTS OF THE FAULTY WIRING WERE WIDE SPREAD IN THE VEHICLE AS SOLD. THE FIRST TEN MONTHS THAT MY WIFE, TWO CHILDREN AND I USED THE VEHICLE AS OUR MAIN SOURCE OF TRANSPORTATION, WHILE HONDA ATTEMPTED TO SOLVE THE ISSUE, IT WAS NOT FUNCTIONING AS DESIGNED AND ADVERTISED OR UP TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION STANDARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307121February 4, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HONDA PILOT'S DASHBOARD AND LCD TOUCH SCREEN WOULD RESTART RANDOMLY, FOR NO REASONS. THE ELECTRICAL SYSTEMS WOULD RESET (OR RESTART) SEVERAL TIMES A DAY WITHOUT LOGICAL REASONS. THE AMERICAN HONDA AUTOMOTIVE WAS NOT HELPFUL WHEN I INFORMED THEM OF THE ISSUE. THIS HAPPENS EVERYDAY, SEVERAL TIMES A DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306500February 1, 2020
ELECTRICAL SYSTEM
THE INFOTAINMENT FAILS ALMOST ON A DAILY BASIS WHICH MEANS THAT INTERIOR, ELECTRICAL FEATURES FAIL. EXAMPLES INCLUDE A BLACK OR GRAY SCREEN WHICH BLOCKS THE ABILITY TO SEE SPEED BEING DRIVEN, BLUETOOTH, RADIO, PHONE, NAVIGATION ALL FAIL WHICH CAUSES DRIVER TO TAKE EYES OFF ROAD TO ATTEMPT TO FIX OR DISCONNECT PHONE WHEN DRIVING. REPEATED ATTEMPTS TO FIX THE CAR BUT HONDA CONTINUES TO SAY (AFTER 9 MONTHS) THAT THIS IS A "SOFTWARE UPDATE" PROBLEM. THIS, ONLY AFTER MY 2ND REPAIR VISIT AND THEY HAD MY PILOT 8 DAYS AND REPLACED A DEFECTIVE PART WITH ANOTHER USED DEFECTIVE PART FROM ANOTHER PERSON'S CAR. HONDA IS KNOWINGLY PUTTING UNSAFE, DEFECTIVE CARS ON THE ROAD. PROBLEMS OCCUR WHEN DRIVING. SOME PHOTOS ARE ATTACHED. I HAVE MANY MORE PICS RANGING FROM MARCH 2019 THROUGH TODAY. PROBLEM FIRST REPORTED TO DEALERSHIP APRIL 2019. ONGOING WITH DEALERSHIP AND AMERICAN HONDA. I HAVE A FILE OVER 100 PAGES THICK OF COMMUNICATION ATTEMPTS WITH ZERO FIX. HONDA SHOULD BE REQUIRED TO STOP SELLING THESE CARS UNTIL THEY HAVE A FIX FOR THIS UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302286January 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE VEHICLE HAS FREQUENTLY HAD AN ISSUE WITH THE INFOTAINMENT SYSTEM GLITCHING WHICH LEADS TO THE LKAS (LANE KEEP ASSIST), AAC (ADAPTIVE CRUISE CONTROL), AND LANE DEPARTURE SYSTEM TO FAIL WHILE THE VEHICLE IS IN MOTION. WHEN TURNING THE CAR OFF AFTER THESE ISSUES OCCUR, THE INFOTAINMENT SYSTEM WILL STAY ON, DRAINING THE BATTERY. THE VEHICLE HAS BEEN TAKEN TO A HONDA DEALERSHIP. THE DEALERSHIP STATED THAT AN UPDATE WOULD FIX THIS ISSUE. ONCE WE INFORMED THEM AND THEY CONFIRMED THAT THE SYSTEM WAS ALREADY UPDATED, THEY TOLD IS THERE WAS NOTHING WE COULD DO. THE ONLY WAY WE CAN STOP THE INFOTAINMENT SYSTEM FROM STAYING ON IS BY REMOVING THE FUSE FOR THE INFOTAINMENT SYSTEM. WE HAVE CONTACTED HONDA AND THEY HAVE REFUSED TO DO ANYTHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302349January 27, 2020
ELECTRICAL SYSTEM
DIGITAL INSTRUMENT PANEL THAT CONTAINS ALL GAUGES (SPEEDOMETER, TACHOMETER, GAS GAUGE, ETC.) INTERMITTENTLY TURNS OFF WHILE THE CAR IS IN OPERATION. THE SCREEN GOES ENTIRELY BLACK AS IF THE CAR IS NOT ON, MEANING WE DO NOT HAVE A FUNCTIONING SPEEDOMETER WHILE THE CAR IS IN OPERATION WHEN THIS OCCURS. WE'VE HAD THE CAR AT THE DEALERSHIP TWICE FOR THIS ISSUE AND IT STILL ISN'T RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301077January 22, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
PURCHASED THE NEW 2019 HONDA PILOT ELITE AT AROUND 3,000 MILES. WHILE DRIVING AROUND 25-30 MILES PER HOUR SPEED ON PAVED ROADS, SOMETIMES NOT ALL THE TIME. THE CAR DOWNSHIFTING AND STALLING FOR A FEW SECONDS BEFORE BEING ABLE TO ACCELERATE AGAIN. THIS HAPPEN WHILE DRIVING ON A NICE SUNNY DAY WITH NO LOOSE GRAVEL OR RAIN, IN A 4 WAY INTERSECTION MAKING A LEFT TURN ON GREEN WHICH MADE THE CAR STALLED AND WASN'T ABLE TO ACCELERATE FOR A GOOD 1 TO 2 SECOND. GOOD THING THERE WASN'T ANY OTHER VEHICLE THAT IS NEAR BY. THIS CAN CAUSE AN ACCIDENT AND BODY INJURY! THIS HAPPEN DURING TURNS AND STRAIGHT DRIVING. I'VE DISCUSS THIS EVERY TIME I GO AND GET THE CAR MAINTENANCE AT THE HONDA DEALERSHIP BUT THEY CANNOT DUPLICATE THE PROBLEM I'VE HAD ENCOUNTER. THE CAR AS OF NOW HAS 15,651 MILES AND DOWNSHIFTING AND STALLING COMES AND GOES WHENEVER IT WANTS TO ITS NOT CONTESTANT. FOR A NEW CAR OVER $50K PLUS NOT INCLUDING TAXES, ITS EXTREMELY DANGEROUS TO ME AND ANYONE WHO IS DRIVING OR PEDESTRIAN WALKING NEAR BY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300467January 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WITHIN ONE WEEK OF PURCHASE, I RETURNED TO DEALER - GPS UNIT SENDS ME DIRECTIONS AND DISTANCES FAR LONGER THAN ANY OTHER GPS - DEALER SPENT AN ENTIRE RAY UOLOADING/DOWNLOADING/UPDATING - STILL SENDS ME MUCH LONGER DISTANCE AND TIME DIRECTIONS. I AM ON ROAD FOR MY WORK. THIS HAS ME NOT BE ABLE TO USE THE GPS THAT IS THE REASON I "BOUGHT" A HIGHER TRIM LEVEL - USELESS! LONGER DISTANCE ADDS TO MY FUEL BILL, ADDS DETRIMENTAL IMPACT TO CARBON FOOTPRINT AND ENVIRONMENT, IMPACTS MY SCHEDULE FOR WORK AND TRAVEL - IMMENSELY. **CRUISE CONTROL** - DANGEROUS AND PUTS ME AT RISK FOR EVEN SPEEDING TICKETS. CAR CRUISES UP TO TEN MILES "FASTER" THAN THE SETTINGS I HAVE IT ON SPORADICALLY. ALSO - AT TIMES, AS THE CAR CUISES ON ITS' OWN, HIGHER THAN THE SET SPEED TO CONTROL CAR AT... THE SPEED SET - ALSO "ELEVATES" WITH THE CAR SPEED ELEVATING OUT OF CONTROL! THIS CAR IS RISKING MY LIFE AND WELL BEING. CONTRATY TO NHTSB ARTICLE ON HOW CARS ARE SAFER.... NO - THEY ARE PUTTING LIVES AT RISK AND DRIVERS AT MERCY OF HIGHER EXPENSE AND LOSS OF TIME IN SCHEDULES FOR DEALERS TO INVESTIGATE AND STILL HAVE CAR WITH ISSUES. - HONDA-LINK HAS BEEN USELESS WHE-N I HAVE BEEN STRANDED WITH WARNINGS BLARING ON SCREEN OF MY NEW AS OF 8-5-19 CAR! THIS IS MY 3RD HONDA PILOT - MOST UNSAFE CAR I HAVE EVER OWNED AND FAR FROM THE PEACE OF MIND, MY OTHER HONDA'S HAVE GIVEN ME. I HAVE VIDEOS I CAN SHARE WHEN SOMEONE REACHES BACK OUT TO ME. I NEED HELP - DEALERS AND MYSELF ARE CAUGHT IN HONDA ISSUES THAT HONDA WON'T ACKNOWEDGE OR MAKE RIGHT FOR ME AS A CONSUMER. THIS IS A BRAND NEW CAR I HAVE ALREADY LOST TIME, MONEY, BUSINESS WHILE BEING CAUGHT IN THE MIDDLE OF THIS COMMUNDRUM UNFAIRLY. THERE IS A CLASS ACTION SUIT OUT AGAINST HONDA - WHY ARE ANY OF US CONSUMERS HAVING TO ENDURE SO MUCH STRESS AND LOSS AND LIFE RISK, BECAUSE HONDA IS BECOMING LIKE TOO MUCH OF CORPORATE AMERICA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300341January 19, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ON TWO SEPARATE OCCASIONS I HAVE EXPERIENCED MY CAR NOTIFYING ME OF A TRANSMISSION ISSUE AND KICKING IT INTO NEUTRAL ON ITS OWN. THE FIRST TIME THIS OCCURRED BACK AT THE END OF NOVEMBER, USED AUTO START AND GOT INTO MY CAR SHORTLY AFTER. TURNED ON THE CAR AND PLACED INTO REVERSE. STILL STOPPED, PULLING UP MY GPS AND HEARD THE ALERT AND SAW ON MY DASHBOARD 'STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL" IT LIGHTS UP THAT FOR A MOMENT THEN GOES AWAY. BUT IT SHIFTED MY CAR INTO NEUTRAL. DIDN'T THINK ANYTHING OF IT. FINISHED THE THE GPS. TOOK ANOTHER MOMENT AND PUT THE CAR IN REVERSE. IT DID IT AGAIN AND IT WAS BACK IN NEUTRAL WHEN I WAS JUST IN REVERSE. I CALLED THE DEALERSHIP IMMEDIATELY. THE NEXT DAY CAR WAS TAKEN TO THE DEALERSHIP. NOTHING WAS STORED IN THE DATABASE. AND THEY SAID THEY HAD NEVER HEARD OF IT AND COULDN'T FIND ANYTHING WRONG. FAST FORWARD TO TODAY, AUTO START, GOT INTO CAR. PLACED IN DRIVE FOR A MOMENT AND BEFORE MOVING THE ALERT CAME UP AND CAR WAS IN NEUTRAL. IT DID IT THREE TIMES. TOOK A PHOTO OF THE ALERT WHICH IS EXACTLY AS QUOTED. I AM AT A LOSS WITH HONDA AND WHAT TO DO. I HAVE ALSO SEARCHED THE OWNERS MANUAL AND THERE'S NOTHING OF THIS QUOTED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300161January 17, 2020
ELECTRICAL SYSTEM
DASH AND MEDIA CONSOLE TURN OFF RANDOMLY. CAN'T SEE WHAT SAFTEY FEATURES ARE ON INCLUDING SPEED. DEALER HAD ONE OTHER PILOT IN TODAY WITH SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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