Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11477721August 5, 2022
SERVICE BRAKES, ENGINE AND ENGINE COOLING
The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The contact stated that the brake pedal was difficult to depress while starting the vehicle. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was taken back to the local dealer where it was diagnosed that the battery needed to be replaced. The contact stated the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477800August 5, 2022
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated while stopped at a traffic light, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle and the vehicle was operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 44,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477830August 5, 2022
POWER TRAIN
-Automatic Start/Stop Feature -Vehicle's Engine did not Restart after the Auto Start/Stop engaged while in rush hour traffic. Also the Vehicle will immeadiatly or on start will shift the transmission in Neutral. Leaving the family in the middle of a unprotected left turn in the middle of a now red light intersection, this is dangerous and unsafe. I will also as you come to a complete stop after traffic on the highway hits a back up. - I have taken the vehicle in the same Honda Dealership they have not been able to "Reproduce" the problem. At the 1st attempt they recommended a new battery, but the problem is still occuring. I have given them video evidence in the hope they will have a solution to this Safety Defect. -The Dealership currently has my vehicle at its service department and i was told by the Service Manager that he is coordinating with his Service Representive for a possible solution. No other agencies have looked at the vehicle thus far. -Sometimes the Start/Stop indicator on the dash illumates sometimes there's a delay. The Message given my the Dash Reads "Gear Position is N. Release Accelerator Pedal" The Message that reads if you have the Transmission in D than Press the N button reads completely different and cannot be duplicated other than when the vehicle shifts into N on its own after a Auto Start/Stop. -This issue started occurring Randomly at 57,000 miles now at 59,000 its occuring more frequently and is causing unsafe situtations while in operation of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477863August 5, 2022
ENGINE
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. I fear I will get rear ended due to this. Or shot b/c of crazy road rage people. We took it to the dealer and it could not be replicated so they could not fix it. no warnings prior It has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477599August 4, 2022
ENGINE, ELECTRICAL SYSTEM
Vehicle has auto idle feature that activates when car comes to complete stop. Typically, the engine restarts when you take your foot off the brake, however, there have now been three occasions that the system did not restart the engine and the car stalled. I have contacted several Honda dealers and they are all aware of this issue but do not have a way to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477620August 4, 2022
FUEL/PROPULSION SYSTEM
In June of 2022 my car started to buck and stalled out; I had to get it towed to Huntington Honda. The dealership told me that the fuel pump failed do to corrosion and it was not covered under my warranty. I did have to go through insurance. I have no idea how the male pin in the fuel pump corroded and broke off inside the connector and neither did the Service Advisor. Honda America spoke with the dealership after the car was fixed and concluded that is was corrosion. I have always taken care of my car and cannot understand how that part even became corroded. Please help me in this matter as this could be happening to others. Honda America and06/18/2022 the dealership where no help at all. My # is 631-972-5301. Please feel free to contact me with any questions. Your help is very much appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477653August 4, 2022
ELECTRICAL SYSTEM
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged, it requires multiple starts, and twice now, just completely does not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477307August 3, 2022
ENGINE
When the auto engine idle kicks in more and more often the car struggles to restart. A message quickly flashes about a malfunction but too quickly to read it. I disable the feature very often as I fear the car will not restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476958August 1, 2022
ENGINE
Stop/Start function for the engine is garbage. It happened 5 times already that the engine shuts down and the car wouldn't go at the red light or even stop sign. Every time it's scary, especially with cars behind me honking for me to go. Luckily, every time I was able to turn off the car, then restart it. I noticed that 4/5 times this happened was after I was driving for at least an hour, on a hot day, with AC on. Miniscule savings of gas are not worth the safety risks of this useless feature. And it seems that I am not able to deactivate the feature completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476525July 29, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
When the idle stop system is engaged and the brake is depressed to activate the vehicle engine to shut off (at a red light for example), sometimes when lifting your foot off the gas the vehicle does not restart as it is designed to. This leaves the driver stranded at a green light panicking to find a way to get the car started and other vehicles stuck behind the stalled car stopping the normal flow of traffic and causing a potential accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476573July 29, 2022
ENGINE
I was driving on 7/29. Stopped at the stop light. the car shut off. completely dead. The dealer cannot replicate the problem and did not fix anything. I called Honda North America and they said we are sorry there is nothing we can do. This is the second time this happened. The first time was 4/15 and the dealer replaced the battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476271July 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
The stop-start function has not restarted on a couple occasions. I have been at a stop light released my foot from the gas and the failure has occurred. The vehicle was auto shifted into neutral. Instructions were to put in park and restart. I did not feel safe that I my was stuck in an intersection and I didn't know if the vehicle would restart. There were no noticeable errors that I recall. I have had the battery checked on the vehicle and it is good. As of right now, I have not had it checked by a dealer. I try to remember to disable the start-stop function when I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476390July 28, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle was driving and operating as it should. Parked it for about 30 to 45 minutes now it won't start. Has happened before and honda said vehicle was fine after they looked at it. Vehicle has had an issue with auto start stop while at a traffic light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475934July 26, 2022
ENGINE, POWER TRAIN
Vehicle is shutting down at red lights / stop signs; when this happens engine goes into idle mode. But pressing the gas pedal to resume travel, vehicle immediately shuts down. The vehicle needs to be turned off, and restarted. Restart is not always successful on first attempt, leaving vehicle stranded in congested traffic areas until it the issue clears. This type of event has had more than one occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475540July 24, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The pilot turns the engine off while idling to save fuel. Twice this week when I have been stopped at stop lights it becomes unresponsive and I am unable to get the car back into gear. Attempts to turn the car on and off and to restart the car don't work. Both times I was only able to get it started after opening the drivers door... it took at least 1 minute each time. But I am very worried about it causing an accident. I have realized that I can turn this feature off, but it defaults to it being on everytime you start it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475499July 23, 2022
ENGINE, ELECTRICAL SYSTEM
The engine start stop function failed to restart the car at an intersection. I tried to start the car few times but it did not start. I placed it into Neutral and tried restarting but it failed. I was not able to put it in Drive, there was a notification that the car needs to be started before going into D. Finally was able to turn off the car. It restarted and was back in drivable condition. It was a panic situation. We hope Honda can address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475073July 21, 2022
POWER TRAIN
The transmission on this vehicle will will shudder when at high RPMs and low speed such as when leaving a stop sign or traffic light. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474808July 19, 2022
UNKNOWN OR OTHER
I am writing to report that I believe there is a problem with the start/stop function of my 2019 Honda Pilot. My vehicle has failed to restart from a complete stop (three different times) when the automatic idle-stop feature is engaged. I have taken the car to a Honda dealership and they are unable to replicate the problem/can not find the problem. I have read that this is already an open investigation-- I just wanted to provide my information to add to the report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474567July 18, 2022
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owned a 2019 Honda Pilot. The contact stated while attempting to park the vehicle at approximately 2 MPH, the vehicle inadvertently accelerated forward violently and jumped a parking barrier. The contact stated she almost hit two nearby passengers; however was able to steer the vehicle to the side, and crashed into a tree where the vehicle came to a stop. There were no warning lights illuminated. The driver's air bag deployed. The vehicle was destroyed. The police arrived on the scene. There was a police report filed. One of the nearby passengers, which the contact almost hit was injured due to her fall and sustained a fractured arm that required medical treatment. There were injuries to the contact arms, chest, and stomach from the seat belt retraction however she declined medical treatment at the scene. The vehicle was towed to the local salvage lot. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11474255July 16, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Starting in early 2021 at around 40,000 miles my auto idle stop working causing my pilot to stall while in stop and go on interstate, at stop lights and and stop signs. Basically everytime the suv comes to a stop, it completely shuts down car. I have to shift back to park and start engine again , sometimes it takes a few minutes and a few tries. Very dangerous have to put on flashers while people go around me. It has happened so many times I turn off the auto idle everytime I get in the vehicle. I checked honda forums and everyone who tried to get it fixed from Honda dealer ( several different ways) it just kept happening and Honda cant explain. I asked my dealer today and they did not have an answer either, do not want to waste my $. I have to keep a note taped to ignition button reminding me to turn off idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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