Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11512701March 19, 2023
ELECTRICAL SYSTEM
Auto-Idle Stop Feature malfunctioned at intersection. Engine failed to restart which required towing. None of the systems of the vehicle were able to be reactivated, including hazard lights. This created a major safety hazard, as incident occurred at busy intersection. Honda dealer informed me that this issue was just recalled. I received documentation from Honda that my vehicle was eligible for repairs, but this arrived after the car died and failed to restart. The Honda dealer was able to replace several gaskets, starter relays and assays which Honda claims fixes the issue. There is no way to permanently disable the auto-idle stop feature, it must be manually disabled each time the car is started. I have not, and likely will not, test the functionality of the auto-idle stop feature again given the numerous reports I have read regarding the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511923March 15, 2023
ENGINE
Engine repeatedly fails to restart after automatic engine idle stop. Failure is unpredictable but seems to occur more frequently when the ambient temperature is high (summer) and the engine has been running for a while. Failure to restart disables the vehicle in a vulnerable position, particularly to rear end collision from another vehicle in the same travel lane. The dealer has not confirmed nor reproduced the results despite five or more visits for the problem. The vehicle has not been inspected by anyone other than the dealer. There is no warning prior to failure. Multiple warning indicators appear after the engine fails to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511826March 14, 2023
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
Electrical system makes a glitching noise as if it wants to start something. Lights go on, then about 5 minutes later the alarm goes off. My alarm has been going off now for the last 18 months and cant seem to find the issue. All over the Honda pilot boards they say it is the "OEM Anti-theft Locking Smart Control Module Honda Pilot 2016-18 / 38320-TG7-A420 part that needs replacing. It is a faulty part and costly and a know problem. Please look into this as it is expensive to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510401March 6, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I see couple of safety concerns with 2016 Honda Pilot touring. 1) There is no option to disable 'tailgate opening & closing by FOB' in 2016 Honda Pilot touring. Even with an unintentional small press of fob key tailgate button, the tailgate can open & hit anybody (may be the car next in school lane) or anything in the back (may be garage door) 2) There is no option to adjust height of tailgate in 2016 Honda Pilot touring. It can hit top of garage of any house & cause safety issue Honda should take action to recall & rectify those part for human & property safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510166March 4, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
idle-stop feature. When the idle-stop feature activates as the vehicle is stopped at a traffic signal, the vehicle fails to restart when the brake is released and accelerator pedal pressed. I turn on the emergency flashers. The vehicle usually restarts within 3 minutes. I am afraid I will be rear-ended at high speed as I am stopped at a green traffic signal. This also causes others drivers to swerve around my vehicle causing unnecesary danger. This happens weekly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510016March 3, 2023
ENGINE
Honda has a known issue with its emissions. A warranty extension Service Bulletin 22-002 has been issued to replace fuel injectors up to 10 yrs 150,000 miles but they do not identify other malfunctioning components that also need replacement. My vehicle has the MIL with codes P0420 and P2096 for the past year. I had the fuel injectors replaced and O2 sensor replaced in August of 2022 but the MIL continues to report the same codes. Next I am being told to replace the catalytic convertor which should also be covered under warranty but is not. I have a Honda Pilot 2016 Elite 101,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508886February 24, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Front windshield wiper washer jet hood nozzle sprayer fell off and is lost. Called Honda dealer. They checked with Honda corporation and are advised that there are 1,100 of these on back order. Lead time is approximately 4 months! Without this part, windshield cannot be cleaned by the windshield washer should it be urgently needed while traveling down highway. This puts safety at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508892February 24, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Sun visor part number 83230-TG7-A11ZA has failed twice now (6/24/2019 and again 9/29/2021). What happens is that the tension spring internal to the sun visor fails causing the sun visor to flop down impeding the driver's vision directly forward. We had to purchase new replacement sun visors twice. This is likely to happen again, so I'm keeping a close watch for it. This puts the safety of driver, passengers, other vehicles and pedestrians as risk as it happens suddenly. Honda has made no attempt that I am aware of to remedy the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508469February 22, 2023
UNKNOWN OR OTHER, ENGINE
This problem is the auto stop/start mechanism. This has been going on for at least 3-4 years. The car will automatically stop when we are at a red light or a stop sign, but then will not start when you press the gas. The vehicle is completely dead. It is completely cut off. It has powered down. You are in the Drive gear, so you must have the presence of mind to switch the vehicle to Park, put your foot on the brake and press start. It's very frightening if you are at a big intersection. This happens every time you drive for any distance. It doesn't happen at every intersection; it's an intermittent problem making it worse. We try to remember to disable the auto stop/start when we start but sometimes we forget. There is NO WAY to permanently disable the feature or we would. It's a scary pain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508351February 21, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The instrument panel is flashing all alerts when the car is off. I am able to drive the car. It is unknown which component has malfunctioned. Several Honda owners on Google say to check the fuel injectors. I am hoping you all can assist me with that. My safety was put at risk as the alarm goes off randomly when the car is off. It is bothersome at my workplace. I am afraid to drive the vehicle. One of the alerts that flashes is the Antilock Brake System. I am afraid the brakes will go out during driving. The vehicle has not been inspected by the manufacturer. I hope to schedule an appointment as soon as possible. All warning lamps and messages were blinking after the car was turned off. There were no signs of issues prior to turning the car off. Since the first initial flashing of alerts, the alerts now stay on during driving however not all lights are flashing. Could it simply need a software update? I do feel this needs investigating and a recall issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505649February 5, 2023
ELECTRICAL SYSTEM
My car has suddenly started showing "Keyless Start System Problem" when i start the car. While the car starts okay when i press the ignition, i am scared that the car may not suddenly start as usual and i can get stuck if it does not. - Also when the "Keyless Start System Problem" is shown on the dashboard in orange, it prevents us from seeing any other information on the dashboard (including speed etc) - I thought looking at some videos that it may be a battery issue with my remote. However even after I changed the battery (an original replacement for the battery of the remote start / Driver 2 Key), the issue shown on my dash board does not go away. - After researching it online, it seems it is a pretty common problem with 2016 to 2018 Honda Pilots (esp Honda Pilot 2016 for which there are umpteen number of cases shown on Youtube). However I do not see Honda doing any recall on such an important part of the car. This is a big safety issue not only because of the car start issue but also because the error while being shown on the screen, does not allow me to see any other information on dash board.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504956February 1, 2023
ELECTRICAL SYSTEM
The auto-stop idle feature activated at a red light. When the light turned green, the automobile would not restart but became entirely dead with not even being able to turn on the headlights or hazards (this was during the night as well). As a result, my family had to hang out the window to try and flag cars approaching the intersection to keep from being hit. The vehicle was taken to a Honda dealership the next day at which time the incident could not be replicated as either a code was not thrown or the code was not saved. The dealership did state that there was a recall that required a software update which they performed but when researching this only addresses the tolerances for which when the auto-idle stop will be initiated and not to mitigate the "black-out" that can occur. Escalated to Honda and found it curious that various Honda/Acura models have been impacted and that our particular vehicle's warranty for this functionality was extended to ten years past the vehicle's purchase date. When asked if they would replace with a new module, was told no due to the dealership not being able to replicate. FYI - no warning lamps or any other indication was displayed ahead of said event. So now the family is left with a vehicle that could potentially have this occur again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504397January 30, 2023
ELECTRICAL SYSTEM
After 30 - 40 minutes of driving the audio is overcome by extreme static and popping and affects all componets ( radio, DVD, XM, CD, etc) would seem something is getting hot after 30 minutes so a possible fire or melting situation . Honda dealer does not seem to know an answer and this issue is being discussed on Honda Pilot owners blog and it quite widespread
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503818January 26, 2023
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated while making a turn out a parking spot, the vehicle would not auto start, and the collision mitigation warning light was illuminated. The contact shifted the vehicle into park and restarted the vehicle after several attempts. The vehicle was not diagnosed. The dealer was contacted and stated the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503832January 26, 2023
POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while the vehicle was stationed at her employment parking lot, after starting the vehicle with the auto start, she was unable to shift into reverse. The contact stated no warning light was illuminated. The contact turned off the vehicle and had to restart the vehicle four times before being able to shift into reverse. The contact stated while driving 30 MPH, the Drive (D), transmission fault, and sensor failure warning lights were intermittently illuminated. The contact stated that she continued driving to her residence while experiencing the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502316January 18, 2023
ELECTRICAL SYSTEM
Keyless entry problem error continues to pop up. Car will not always shut off. At times when I’m stopped at traffic light it tells me to put car in park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502155January 17, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The liftgate malfunctioned. it is available for inspection. How was your safety or the safety of others put at risk? I opened the liftgate for my wife and it closed while she was trying to take something from the back. Has the problem been reproduced or confirmed by a dealer or independent service center? It has not been confirmed by a dealer or anyone else. it happens sporatically. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car makes a loud beeping noise when closing. It first happened on December 4, 2022. and it has happened a few times since then including yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501948January 16, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
My car (2016 Honda Pilot Touring) SHUTS DOWN due to the auto shut off feature at least once a month and I am very nervous to hand it over to my daughter in a next year when she is old enough to drive. I have been stalled out at intersections...it is irresponsible of Honda to not issue a recall. People are going to get into accidents if they can't start their car in the middle of intersections! Why is this not being recalled. I understand it will cost Honda a substantial amount of money to correct, but it has to happen. What if you have an older battery that is losing its charge. Does this mean that WE are to blame for getting into an accident because the battery is not brand new and can't handle this auto shut off feature? It's totally unacceptable! I realize we can turn the feature off...but what happens if my daughter (new driver) forgets to push that button EVERY time she gets in the car. I'm sorry...I know some will say it's the driver's fault for forgetting but the potential of that mistake is real and the possibilities could be devastating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501949January 16, 2023
UNKNOWN OR OTHER
The stop/start system will fail to restart the engine and stall the vehicle. This is the system that is designed to shut the engine off when at stop lights in order to save fuel. There are times when the engine will stall when it attempts to start the engine again. This does not happen all the time but has happened frequently enough that my wife and I have both stalled at the same intersection. You can turn off the stop/start feature each time you get in the car but we do not always remember. When it does stall all the lights on the dash flash and it's normally a frantic moment of trying to restart the car while cars behind you are honking. So far we have been able to restart it each time but I'm concerned this won't always be the case. We've taken this in to Honda and they don't have a solution or even really seem to acknowledge it. This is also a safety issue since my wife is working at various hospitals and some are in higher crime areas. I do not want her to stall there. I also don't want someone to hit us if they try to go when the light is green and we are stuck in front of them. There should at least be a permanent override of the system so we don't have to remember to turn it off each time we are in the car. That could completely solve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502055January 16, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car consistently stalls out when we stop and the auto idle begins. When we remove foot from break the car doesn’t restart and takes a few minutes of turning it on/off before vehicle resumes functioning. Honda says nothing is wrong but it has been an issue since purchase. It is more likely to occur when ac is running. I have to manually turn off auto idle every time I turn on vehicle to prevent stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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