Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11485989September 23, 2022
FUEL/PROPULSION SYSTEM, ENGINE
While driving, a light came on for Emissions Systems Failure. The vehicle seemed to not accelerate properly like it was pulling. I feared for the safety of my children. This is our only vehicle. My husband took it to the Honda Dealership. He got told that there is an issue with the fuel injector and timing belt. After research, we discovered both these issues have been added to a Honda recall list for our year and model vehicle. When my husband asked the Honda Service team about it, they said yes, but our VIN isn't covered. We are having the exact same issues as the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486105September 23, 2022
FUEL/PROPULSION SYSTEM
My car started jerking and then started to get a loud noise. Took it to the dealer and they said has to do to with the fuel pump and to replace/fix it's costing over 3500.00. I noticed that are recalls for Honda Pilot from 2018 to 2020 on fuel pumps. However, there is not a recall on the care yet. How to resolve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485795September 22, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Honda Pilot. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. The contact stated that the Start/Stop function operated as designed while stopped however, when the accelerator pedal was depressed the system failed to re-engage. The contact had to wait for several minutes before the Push to Start button would restart the vehicle. There was no warning light illuminated. The contact called the dealer but was unable to reach a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485947September 22, 2022
UNKNOWN OR OTHER
When coming to a complete stop the idle stop turns the car off. When you take your foot off the break to restart the engine it stalls the vehicle and puts the car in neutral. The car then needs to be put in park, restarted and then can be driven again. This has happened about 20 times over the last month and has become more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485166September 19, 2022
ENGINE, UNKNOWN OR OTHER
Auto start feature not starting engine once brake pedal is released after engine is turned off at traffic stops due to this feature. It takes 6 to 7 tries when this happens to get the engine started while all this time putting the occupants of the car in anxiety and putting our lives at risk to push the car to the side. This has happened repeatedly in the last few days. It has happened few times couple of years ago and I wasn't aware it was due to this feature unless it started happening last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484599September 15, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
In the past I have reported an issue with the auto stop to Price Honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without Hazzard lights. No way to put car into neutral unless you have a special tool which even the Honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in Drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this Honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety Hazzard especially with no hazard lights. Price Honda [XXX] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [XXX] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see This issue is being investigated by you, not sure why it was not disclosed especially when I already reported to Honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484470September 14, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. This is the third time has occurred. Many people online are reporting the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484341September 13, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On multiple occasions the auto start/stop has failed when releasing brake pedal vehicle will completely shut off and takes multiple attempts to turn back on. This is a hazard due to the fact that it has occured on busy streets and state highways. At this time vehicle has not been inspected by dealer we do plan on taking it in asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484346September 13, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I got my brand new Honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. The whole console wouldn’t work. I would turn it on/off but still nothing. If I let the car set over night sometimes it may work the next day. They replaced my radio but it continued. [XXX] from Honda said it was finally in Error state and it was the Amplifier. [XXX] had ordered a new 1 & put it in 9/8/22, I thought my problems were over. On 9/12/22; I dropped my daughter off at school, I was leaving but I had to stop for traffic. I was about to pull out when the dash starting flashing/lighting up & I couldn’t go anywhere. The car was in Park and I was stuck. I pushed the car into drive, etc., but it wouldn’t go. I turned the car off/on to try to restart things but nothing. The brakes then locked up and I couldn’t do anything. I tried everything that I could think, I was blocking traffic not allowing people to leave from the school and cars from coming in. I called Honda Rd. Asst. But they said I had no longer a warranty as I am at 30,000 but I thought it was 36,000 miles. They connected me to AAA which I had to pay out of pocket for towing. I called [XXX] & my Serv. Advr. [XXX] so they knew that I was going to towed in. I couldn’t get the vehicle to turn off or on after awhile. 2 hrs. later; the tow truck had came, he had to jump start it to get it on his truck, he toke me to Honda. I waited over 4 hrs. but [XXX] said battery was good, he ran errors but couldn’t find anything wrong except the back up camera had an error but it seemed as though he didn’t believe that is the problem. I could take it home but he said if his wife was having issues, he wouldn’t want her to drive it. I left it w/Honda, [XXX] took it hm. to see if it would do what it did for me. I honestly don’t want to drive it, I am scared; what if something worse happens or pay to be towed again. I didn’t want a new vehicle to deal with issues. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483692September 9, 2022
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated that while at a red traffic light, the vehicle lost automotive power on several occasions. The vehicle was able to restart. The contact stated that while she was driving uphill and was stopped at a light waiting to make a left, the instrument panel displayed various unknown warning lights illuminated and the vehicle stalled. The contact stated that the vehicle was able to restart after attempting to restart for 5 minutes. The vehicle was taken to a local dealer and the contact was informed that the diagnosis was that her battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that as she was driving uphill and waiting at a red light the gear shifted independently into neutral(N) without warning lights that illuminated and the vehicle then lost motive power. The contact stated that after attempting to restart the vehicle various times for 20 minutes the vehicle was able to restart. The vehicle was taken back to the dealer who informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and the contact had a case opened. The approximate failure mileage was 40,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483759September 9, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle is equipped with auto engine shutoff when vehicle stops. It started failing and has caused the car to stall at red light. Purchased vehicle 4 months ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482794September 4, 2022
FUEL/PROPULSION SYSTEM
While coming to a stop light auto start/stop activated when releasing brake pedal car failed to restart. Needed to enter vehicle into park and restart car with push button to resume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482695September 2, 2022
ENGINE
When stopped at an intersection, the auto engine idle stop activated in my vehicle. When I let off the brake pedal, the engine of the vehicle did not start back up. Alerts on my dash came up instructing me to place the vehicle in park and restart the vehicle. It took two attempts to get the vehicle restarted. The battery light turned on when trying to restart the vehicle. There was traffic behind me and I had to turn on my hazards to alert them of me having troubles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482236August 31, 2022
ENGINE
The auto stop start function is malfunctioning. When I start to go after being stopped at a red light, the engine often does not restart back up. The car shuts down and I need to put it in park and restart the car. This just started happening about a month ago and it is happening more frequently now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482294August 31, 2022
POWER TRAIN
The contact owns a 2019 Honda Pilot. The contact stated that after stopping at a traffic light and attempting to accelerate, the vehicle lost motive power and stalled and the transmission shifted into neutral. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482064August 30, 2022
POWER TRAIN, UNKNOWN OR OTHER
Two incidences occurred within one hour. When in park the vehicle suddenly shifted to neutral and began to roll backwards. The second incident occurred 30 minutes later. When stopped at a traffic light the vehicle again shifted into neutral on its own and would not allow you to switch to drive with out turning off the vehicle and then back on again. Both could have resulted in catastrophic injury. This vehicle has been recalled (and repaired) multiple times for electrical issues and has all push button gear shifts. It is up to date on all recall and service notices and maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481908August 29, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I received a transmission system problem warning and a blind spot info system warning. Also the spot on the dash that tells you if you are in Park, Neutral, Drive or Reverse has all of the letters on top of each other and they were flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481636August 28, 2022
UNKNOWN OR OTHER
The idle Start stop engine when I press the brakes shuts the engine off. Then it stalls the engine, puts it in neutral and I can’t start the car when I press the gas pedal. Music turns off too. I have to put the car in park, turn the engine completely off, restart the engine before I can go. Very dangerous as it’s stalled as I am in the middle of driving at a stop sign, roundabout, stopping for a pedestrian, stopped at a light, left hand turn. Occurs each time I drive. Started in late 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481556August 27, 2022
ELECTRICAL SYSTEM, ENGINE
The problem, I believe, it with the auto start/stop feature of the car. At least 10 times (starting in mid 2021), while stopped at a traffic stop, the auto stop feature enables causing the engine to stop when the brake pedal is pressed down. Upon taking my foot off the brake pedal, the car stalls and does not start up right away. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. This happens in both hot and cold weather. The danger here is that I can be hit by another car expecting me to move and also causes me to block traffic in dangerously busy areas. The problem cannot be reproduced at the dealership as per the dealership. There are never any symptoms prior to the car auto start/stop feature failing. This is a safety issue that can literally cause serious injury
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481354August 26, 2022
ENGINE
With the auto engine idle stop enabled, stopped at a traffic light and engine shutoff. When releasing the brake engine did not start and dashboard display said to put car in park and press start button. Followed directions and car did not restart until completing the park/start button sequence three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot