Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11513888March 26, 2023
ELECTRICAL SYSTEM
The entertainment display which is also the rear view camera display, turns off intermittently during driving and displays the following message: Network communication lost MOST Net Off. When this happens the rear view/back up camera doesn’t function creating an unsafe situation. The display will work again after turning the car off and then back on. The issue is random and unable to be reproduced. A dealer hasn’t confirmed the issue. It hasn’t been inspected. There were no warning lamps or display messages before the issue occurred. It has happened a 6-7 times in the past 9 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512931March 21, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Auto stop/start in vehicle activated at red light, vehicle engine turned off and would not restart. Vehicle kept saying shift to Park to turn on engine, vehicle was in park. Waited a few minutes at the intersection, engine finally turned over and car started. An issue had occurred multiple times before stopping at a red light, but usually it just turns off my radio or digital dash board when auto start/stop is activated, and the radio comes back on if you let off the brake and the feature is disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512023March 15, 2023
ENGINE
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511485March 13, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
When I was parking my Honda Pilot 2019, the car suddenly accelerated on its own without pushing the gas pedal and hit the wall of a building. This accident caused head, neck and back injury for myself. FYI, there was not any warning lamps or messages or other symptoms. I have also reported this incident to American Honda Motor but no one has inspected my car yet.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11510379March 6, 2023
ELECTRICAL SYSTEM, ENGINE
On friday March 3, 2023 driving home from work, stop at a light and the car does not turn back on. It took at least 10 minutes to finally turn on for me to at least get home. I know that this is probably once again a battery issue. On April 1st of 2022 we replaced the battery for the 3rd time. The first time it was replaced the car was still under warranty. I usually turn off the auto start because I have had this problem at least 8 times prior to this last problem. This is a dangerous problem that this keeps happening. I shouldn't have to replace a battery every year like this. There should be a way of seeing if the battery has low voltage but I have not seen anything in the car regarding voltage. There should be a recall, Honda says that no other customer has complaints about this. I do see other people on this forum that have this issue. It really is hard to keep taking days off to go to a Honda dealer to get a new battery at 350 each pop. Please let me know what Honda plans on doing for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509456February 28, 2023
SEAT BELTS
The driver's belt buckle receiver started malfunctioning and would click, but the seat belt would not lock at 93k miles. The belt would come unlatched while driving. The red release button would stick in the down position as well. Honda dealer said they would replace it under warranty, but it was non the less scary not to have a working seat belt. I question the quality of the part as I have had many other Hondas with 2-3 times the miles that never had a seat belt failure. I am driving a 2022 Honda Pilot loaner with 600 miles, and while the seat belt locks, it looks like it could eventually fail as well. I would feel safer if a Honda engineer inspected the buckle locks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508774February 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle shows Emission System Fail and problem with AWD system after 36000 miles. I am not sure how safe it is to drive this vehicle. Problem started same day when I went to dealer to check if there is any issues with my car. Vehicle is right now at dealer and they said they are going to charge me for finding out issue. Message in dashboard came out when honda dealer’s technician was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508606February 22, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This 2019 Honda Pilot Elite has an Engine Auto Shut Off that engages when stopped at traffic lights, stopped traffic, etc. It can be turned off manually each time after starting the car ignition but when it is not - it will engage in these stopped positions. Recently, the Auto Shut Off has been engaging and the vehicle will completely shut off and go into Neutral. This has happened to us at stop lights with some frequency but has recently happened two times in stopped traffic on Interstate 95. We cannot get the vehicle to start back up without completely shutting off the ignition and going through the restart sequence. It is not an immediate fix and we are in a compromised and unsafe position on a highway without being able to start the car quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508071February 19, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
Twice now when waiting at a light the auto idle turns the engine off. When the light has turned green, I go to step on the gas and the car shuts completely off. I need to put it in park, step on the break and restart my car. 5-10 second delay in going at the green light. The last time this happened it was at night and a semi didn’t realize I was stopped and had to run off the road to avoid hitting me. This is extremely dangerous and many are reporting it for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506924February 13, 2023
POWER TRAIN
I am writing you today to discuss ongoing transmission problems that I am having with my 2019 Honda Pilot Elite AWD. On two occasions in the past several months, the transmission has reacted unexpected shifting into neutral on it's own and giving the error message "STOP DRIVING WHEN SAFE" "REFER TO OWNERS MANUAL". This has happened both on a busy interstate in heavy traffic and at low speeds while backing out onto a busy residential street. In both cases, my wife was driving with my children in the car. The incident yesterday had her stuck in the middle of a residential street with a Honda Pilot that would neither go forward nor back, finally went into park, and would not engage forward gears until the care was restarted 4 times. My family was terrified and embarrassed. This could have resulted in a broadside or T bone impact if traffic had been busier or distracted. We took a picture of the dashboard fault and took the vehicle immediately to Northside Honda in San Antonio, TX. The service manager Jose stated that they were unable to read any faults recorded by the computer and that I knew as much as they did about the problem at that time. He stated that they would be happy to hang onto my car for several days and try and make it act up and give a code. I told him there was no way that I knew as much as they did as I don't make a living servicing and repairing Honda vehicles. This is the job I expect them to be able to do. I was also told that they would not just start replacing things randomly. In the end, I have a Honda Pilot back that my wife is afraid to drive in what is a very busy city. I purchased this vehicle for the safety and reliability I expect from Honda. I am well aware that Honda knows there are substantial issues with the ZF9 speed they are putting or have placed in these vehicles. This is a safety concern for me and my family and I want someone to reach out to discuss this issue further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507053February 13, 2023
FUEL/PROPULSION SYSTEM
The emission system problem sign showed up at 34198 miles. The engine doesn't have power after the sign showed up. While checking on the internet, it happens frequently for Honda Pilot. https://www.vehiclehistory.com/articles/honda-pilot-emissions-system-problem-sees-drivers-replacing-fuel-injectors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506548February 10, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Honda Pilot, 2019. Loose wiring causing the infotainment center and lane assist to go out while driving, there is a service bulletin out there, but dealership will not repair. Bulletin number 20-058. This is dangerous while driving, and will not recover until the car is turned off and turned back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504945February 1, 2023
ENGINE
There are 2 issues. First, the engine fails to restart when auto start/stop is engaged. This has happened at traffic lights/stop signs in traffic at least 15 times in the past 2 months. However, the issue randomly happened prior to that timeframe. The engine never restarts right away. This puts the passengers in the vehicle at risk of being rear-ended and/or stranded on the roadway. When the dealer was asked about this a few months ago, they dismissed it and told me they would charge $189 to look at it. Sometimes when the engine won't restart, the display will very quickly (for a second or two) flash "Collision Mitigation System Problem". The second issue happened yesterday. I tried to start the car and it wouldn't start. After about 10 minutes, I got out of the car and used remote start. It started. The vehicle is available for inspection, if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504316January 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC While driving on I-15 a warning appeared on the Control Panel “Warning the ACC has malfunctioned” Within the last 90 days this occurred 6 times. Now the ACC has stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504320January 29, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
AEB/FCW. On January 24, 2023 while traveling on I-15 the Control Panel flashed “Warning” and the brakes were applied. There was no vehicle in my lane. There were other vehicles in adjacent lanes. This occurred additionally on the following dates. 1/22/23 (2x). 1/17/23, 1/12/23(3x) and 12/20/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504323January 29, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
LDW, LKAS. This system does not work. When it is engaged the vehicle steering wheel turns to the left and crosses over the white line. It got worse after the “Recall”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501394January 12, 2023
ENGINE
The problem started about a year ago and has happened a number of times. When stopping with the auto idle stop enabled the engine would sputter and nearly stall. This happens more frequently, but recently the engine will not restart and you have to manually shut off the car and then restart the car which can take upwards of 30 seconds to a minute. This tends to happen in dangerous situations like stop and go traffic, exit and on ramps during rush hour with lots of traffic. I took to the dealership thinking it was a battery issue but the battery tested fine. This seems to happen more frequently now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501464January 12, 2023
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Often times when accelerating the car has issues and will sometimes feel like it is dropping down a shift while I am in the middle of accelerating. Also, if Idle stop is left on, the car will sometimes shut off completely before turning back on. Yesterday, the car shut off completely then turned back on but I could not get it out of neutral. when I tried to shut the car off nothing would happen and when I tried to put it in park to then try and shut the car off still nothing happened. Finally, after a few minutes it turned off and I was able to start it back up and put it in drive. This is while I was coming off of the interstate and going into a round about. I only stopped for a second to merge onto the roundabout so this was a potentially dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501291January 11, 2023
POWER TRAIN
While stopped at a traffic light on a busy street, the transmission shifted by itself from drive into neutral. The vehicle would not move forward and it would not let us shift it back into drive. I finally suggested to my wife that we turn the car off and see if that would help. After doing do , we were able to regain control of the car and shift it back to drive. We had another incident when the vehicle was almost new where we were turning left and the transmission just stopped as if we had shifted into neutral. We were able to continue without restarting the vehicle, but this is potentially a very dangerous situation. We reported this incident to the dealer with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500678January 8, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
On the highway traveling at ~60mph traveling straight away and the brakes slammed on without reason and almost caused a major accident. There was no vehicle in close proximity and no imminent collision that should have caused the vehicle to slam on the brakes. The random slamming of the brakes almost caused a rear end collision with our vehicle and the car behind us. Similar situation but driving around town at lower speed around 30 mph but same behavior. The car slammed again on brakes where there was not imminent collision that should have caused the vehicle to take evasive action or slam on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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