Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11526391June 10, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I was at a stop light and my car cycled off as it does when I am stopped and then it did not start back up. It stalled and the dash told me to put the car in park and press the start button and the brake. I tried it several times before it started back up. Very dangerous situation. I had been noticing prior to this that it would hesitate to restart and my car would ding like it does when the light comes on for a service notification. But it would start - this was the first time that it stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526154June 9, 2023
ENGINE
The car did not auto restart when it shut off at a stop. I had to put the car into park and press the engine start button again. Supposedly there had been a software update done a few thousand miles ago but the car has shut off and not restarted 3x in the last 2 weeks so issue isn't fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525772June 7, 2023
FUEL/PROPULSION SYSTEM
2019 Honda Pilot AWD fuel pump replaced per recall in June 2021. Replacement fuel pump failed June 2023 and was replaced by Honda dealer. Initial replacement part examined by Honda service dealer when replacing fuel pump for the second time, not by others. Honda service report states that fuel pump assembly found to be corroded at connection for haness plug. I do not possess the initial fuel pump replacement. Multiple failure messages appeared at time of fuel pump failure, unable to start vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524346May 29, 2023
SERVICE BRAKES
On May 27, 2013, while approaching a traffic light controlled intersection, I applied the vehicle brakes (depressed the brake pedal) with no response. My vehicle speed was slow enough to allow me to make a right turn at the intersection without damage to my vehicle or others in the vicinity. Within a few seconds (less than 5) the brakes started responding correctly with no subsequent occurrence, to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523623May 24, 2023
POWER TRAIN, UNKNOWN OR OTHER
The transmission has slipped now twice while driving. The car keep on giving jerks hard after the car starts moving The car is in automatic drive mode. During acceleration, the car will jolt forward, also when using the brakes. The dealer did recognize the problem but said it is not covered by warranty and that transmission needed to be flushed… which was going to cost $740 and parts extra. After initial diagnostics recommended to flush transmission fluid 3 times. For even Diagnose they charged me $179 . I Have done maintenance on time Transmission fluid was change before 30000 miles for the first time and now they are asking to flush it 3 times ,As per Honda Manual recommendation every 30000 miles we need to change Transmission fluid . They should replace either Transmission or do the service free of cost under powertrain warranty(60000 miles) as I only have 46800 miles within 4 years of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523687May 24, 2023
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
Car is at 56K mileage. I was at a stop light engine was running, when I took my foot off the brake and tried to accelerate the engine died, the dashboard flashed a collision warning, (there were no cars or animals near my car), then all the screens dashboard behind steering wheel and on middle console all went blank. I restarted the car and made it home fine. Drove the car the next day for several stops (street and highway driving), then the same thing happened at a stop light and it restarted and I made it home fine. The third day there were no problems while driving 30+ miles streets and highway. The fourth day, drove about 15 miles to work and all was fine. Drove about 13 miles street and highway just fine. Ran an errand and car would not restart. Pressing the engine start button resulting in clicking but not engine start, headlight flashing, and the dashboard behind steering flashing various warning messages (cycled through several as I held the start button down, collision, braking system failure, power steering, etc.) but never started. Let it rest for ~3 hours and still would not start, same result with clicking and flashing headlights and warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523251May 22, 2023
FUEL/PROPULSION SYSTEM
My car is fairly new (2019 Hond Pilot EXL with 43K miles) but recently "Emissions Systems Problem" warning came up. I was going to take it to service center for diagnostic but the warning went away. I though it was just temporary issue but after some time warning is showing up again. I see some of the VIN with the same year and model were included in fuel injector fix for this warning by the Honda but my VIN is not included. I think this is not that old of a car and Honda needs to address this safety issue and my VIP should be included to fix by Honda with no cost. Thanks. Kumar
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522748May 18, 2023
POWER TRAIN
Transmission jerking/hard shifting. Loses acceleration, especially when approaching a yield or left turn (I.e. slowing down then accelerating to make the turn, car stalls when accelerating) When taken to 2 different dealerships I was told they couldn’t diagnose problem and at the second one I was mansplained that it was probably “user error” bc it’s a “computerized transmission”. Informed them this was the third vehicle I’ve had with this type of transmission, one of which whose transmission broke and I’m fully aware of what a jerking, stalling and improperly functioning transmission felt like. Needless to say, no one would “diagnose” the problem and it has progressively gotten worse. More jerky, harder shifting. Can feel it sitting at an idle stop and sometimes when I press the gas pedal to accelerate it’s a good 2-3 seconds before the vehicle jerks into motion. I also have a video of the RPMs dropping for no reason at 30 MPH when the speed did not drop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522415May 17, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated that while reversing the vehicle, the rearview camera was inoperable. The “Camera System Failure” message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 20V440000 (Electrical System, Back Over Prevention) however, the VIN was not included in the recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522064May 15, 2023
SUSPENSION
The front passenger side control arm ball join was found cracked open with the car under 34K miles (around 4 years of light use) during a normal routine maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521817May 13, 2023
FUEL/PROPULSION SYSTEM
Fuel pump is malfunctioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521539May 11, 2023
ENGINE
Drove for about 12 minutes, parked, then returned less than 5 minutes to find that the car has caught on fire! The fire started to appear in the space between the hood and windshield, then burned aggressively within a few minutes.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11518577April 24, 2023
ENGINE, UNKNOWN OR OTHER
While waiting at a busy intersection, waiting to turn left, the idle stop malfunctioned and the engine would not restart. I was left in the middle of a busy intersection with my son in the car. After 20 minutes I finally disconnected and reconnected the battery in order to get the car out of the intersection. I have had this problem for the past 4 years and have been given different possible solutions over the years. They've told me it was a software problem, then they told me I should stop connecting my phone to the car, then I was told I needed a new battery. Obviously none of those "fixes" have worked. I have an appointment later this week to address this latest incident. There were no warning messages before the failure but now there is a "remote starter" warning, the heat and A/C no longer turn on and my seats no longer move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518616April 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Emissions System Problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518648April 24, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
At least 7 months ago my back up camera started malfunctioning. When starting car first time of the day the screen would blink, fuzzy, blue, the go to black and last anywhere from 5 to 20 minutes. One time I went to garage and opened passenger door without vehicle on and the camera /radio lit up.?? It did go off. I saw there was a recall but unfortunately not for my VIN. have had it to dealer twice and they found nothing diagnostic and the car was warmed up so the camera/radio area was working..Help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518426April 22, 2023
ELECTRICAL SYSTEM
My wife was driving the car with our six-year old son. She stopped at a red light. The engine turned off from the auto-stop function (which we find annoying but cannot be permanently disabled) and the car would not restart. The warning lights were going crazy. The battery was so dead that the car could not even be jumped. There was no warning whatsoever. It was an extremely dangerous situation as the car died in the middle of a busy street. Thankfully it was close to home and I was able to come and take over. until help arrived The police had to come and divert traffic. People were honking and threatening me while I waited for the tow truck. When the two truck arrived, we could not get the car into neutral to move it out of the street because the gear shifting required the engine to start. It was an extremely dangerous situation and I shudder to think what could have happened had this occurred on a busier road. I have videos of the incident that I can share if helpful (wont let me upload on website). Honda replaced the battery and basically shrugged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517676April 18, 2023
UNKNOWN OR OTHER
When starting vehicle first thing my back up camera screen blinks fuzzy, then blue, then to black. After about 15 minutes the screen comes on. Have had it into dealer they cannot find a problem. So no back up camera available.when pulling out of garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517009April 14, 2023
UNKNOWN OR OTHER
According to a Honda dealership, a bracket holding the exhaust pipe under the car snapped and caused the pipe to then lay on the bumper, which melted the bumper. They said there was nothing they could do. This is a manufacturer defect. If a bracket snaps, the bracket should be replaceable. At this point, the bracket needs to be replaced and so does the bumper.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11517070April 14, 2023
EXTERIOR LIGHTING, SEATS, UNKNOWN OR OTHER
The sensor system for my car are malfunctioning when the car is off. This causes the fuse system to malfunction and power the vehicle without keys being located near the vehicle. The car tries to start as well as the lights flash, dash turns on, and also the horn blares. The fuse system located under the steering wheel sounds like it will spark or blow fuses. The dealer is unable to fix the problem until May because the part is backordered due to many others having the same issue. This has been occurring for months. This issue required the removal of the horn fuse which is a public and personal safety hazard to drive without a functioning horn. The technician with Honda also mentioned I should remove the battery cable every night to prevent the car from draining the battery. The technician himself is also experiencing the same problem with his car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513976March 27, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
In multiple incidents, our 2019 Honda Pilot stalled and would not restart. In two such incidents, the vehicle stalled and all systems became inoperable (including the hazard lights) at busy intersections, endangering the lives of my wife and two small children. The vehicle has been to the dealership where it was originally purchased (brand new) without resolution. There were no warning or indicator lights prior to the incidents. Honda has indicated that there may be an issue with the auto-idle system on certain vehicles (which this may be related to), but has not issued a recall despite this incredibly dangerous and life-threatening issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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