Honda Pilot Complaints (2014)

116 consumer complaints on file.

#11338606July 10, 2020
STRUCTURE:BODY
THE PAINT IS PEELING ON THE ROOF OF MY 2014 TAFFETA WHITE HONDA PILOT. I WAS TOLD THAT MY VIN NUMBER IS NOT ELIGIBLE FOR THE WARRANTY. I AM NOT SURE HOW SPECIFIC VIN NUMBERS BECOME ELIGIBLE FOR THE PAINT WARRANTY EXTENSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327245June 4, 2020
STRUCTURE:BODY
THE PAINT ON THE ROOF AND HOOD HAVE WORN TO A POINT WHERE THE COLOR HAS CHANGED TO WHITE. IT LOOKS LIKE ALL OF THE CLEAR COAT AND BASE COLOR HAVE WORN OUT AND NOW SHOWING JUST THE PRIMARY OR WHATEVER IS USED TO PROTECT THE METAL AREA. THERE IS CURRENTLY A RECALL FROM HONDA ON SEVERAL VEHICLES THAT LOOKS EXACTLY LIKE THE DAMAGE I AM DESCRIBING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317856March 13, 2020
STRUCTURE:BODY
2014 HONDA PILOT WHITE PAINT COLOR, PAINT PEELING FROM THE MIDDLE OF THE TOP OF WINDSHIELD TO SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301314January 23, 2020
STRUCTURE:BODY
WHITE PAINT PEELING OFF IN CHUNKS BETWEEN WINDSHIELD AND ROOF. NOTICED WHEN PARKED. DEALER SAID ITS NOT UNDER THE 2019 ISSUED EXTENDED WARRANTY FOR 2014 HONDA PILOTS PAINTED WHITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298257January 9, 2020
STRUCTURE:BODY
PAINT STARTED PEELING OFF OF HOOD AND BUBBLING ON ROOF. HONDA CERTIFIED COLLISION EXPERT SAY MANUFACTURE DEFECT. HONDA WILL NOT TAKE RESPONSIBILITY FOR THE HOOD. THEY WILL COVER THE COST TO REPLACE PAINTING ROOF BUT REFUSE TO REPAINT HOOD. TERRIBLE CUSTOMER SERVICE WHEN YOU CALL CORPORATE. TOLD ME TO WAIT UNTIL ENOUGH COMPLAINTS COME IN AND THEN THEY MAY CONSIDER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297199January 5, 2020
ENGINE
CONSISTENT VIBRATION WHEN ECM ENGAGES CULMINATING IN ENGINE BUCKING ALONG WITH ENGINE LIGHT FLASHING THIS OCCURRED ON RURAL ROAD AT 55MPH. MECHANIC CHANGED OIL AND SPARK PLUGS WHICH SEEMED TO FIX THE PROBLEM. TWO MONTHS LATER, ENGINE LIGHT ON AND ECM NOT ENGAGING AT ALL. VTM LIGHT ON FOR A SHORT WHILE. CODE INDICATES A CYLINDER PROBLEM. THIS WAA ALSO AT APPROX. 50MPH. THE CODE IS AMBIGUOUS BUT SEEMS TO INDICATE MISFIRE OF SOME SORT. RESEARCH SHOWS THIS TO BE A PERVASIVE PROBLEM WITH THIS MODEL. WHY HAS THIS NOT BEEN RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291933December 29, 2019
STRUCTURE:BODY
I HAVE A PEARL WHITE 2014 HONDA PILOT TOURING THAT HAS HAD PAINT ISSUES THAT HONDA REFUSES TO FIX ON THE HOOD. I CAME OUTSIDE ONE DAY TO GET IN MY CAR AND NOTICED THAT PINT WAS PEELING. I TOOK THE VEHICLE IN TO THE LOCAL DEALERSHIP IN COLORADO SPRINGS, CO AND WAS DIRECTED BY THEM TO TAKE IT TO THEIR COLLISION CENTER TO HAVE THE PAINT TESTED. AFTER THE TEST, THE REPORT STATED THAT THE PAINT IS INDEED FACTORY PAINT AND THAT HONDA DIDN'T PUT ENOUGH PAINT ON THE VEHICLE. I WAS DIRECTED TO FILE A COMPLAINT WITH HONDA'S CORPORATE OFFICE AND WAS TOLD THAT ALTHOUGH THEY ACKNOWLEDGED THAT THIS ISN'T AN ISOLATED INCIDENT AND THAT IT HAS BEEN NATIONWIDE WITH THIS EXACT MODEL AND COLOR, THEY WILL NOT FIX THE PAINT UNLESS IT WAS ONLY ON THE ROOF OR TAILGATE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH THIS CAR, AS I HAVE HAD THE PAINT REDONE ON THE ROOF IN 2017 WHEN I WAS STATIONED IN KILLEEN, TX. I DON'T CARE THAT THE VEHICLE HAS A DEFECT, I JUST WANT HONDA TO FIX THE ISSUE. SIMPLY ACKNOWLEDGING THAT THERE ISN'T ENOUGH PAINT IS NOT GOOD ENOUGH. WHEN A CUSTOMER PURCHASES A VEHICLE, THEY EXPECT THAT THE COMPANY HAS PROVIDED AN ADEQUATE PRODUCT THAT WILL LAST. SPENDING $45K ON A CAR, THEN HAVE THAT CARS PAINT BEGIN PEELING, ONLY TO BE TOLD THAT I HAVE TO PAY FOR THEIR MISTAKE IS NOT ONLY LUDICROUS BUT ASININE AS WELL. I AM WANTING HONDA'S CORPORATE OFFICE TO ISSUE OUT AN UPDATED WARRANTY THAT COVERS THE ENTIRE VEHICLE FOR PAINT DEFECTS NATIONWIDE AND PAY TO FIX NOT JUST MY VEHICLE, BUT OTHERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243253August 12, 2019
ENGINE
I AM 30 YEARS EXPERIENCED AUTO MECHANIC AND RECENTLY EXPERIENCED MY ENGINE OIL PRESSURE WARNING LIGHT FLASHED IN MY 2014 HONDA PILOT WHILE DRIVING AND ENGINE OVERHEATED . PULLED OVER THE VEHICLE AND FOUND OIL LEAKED COMPLETELY INTO THE COOLING SYSTEM AND RADIATOR RESERVOIR WAS FULL OF OIL/COOLANT. I REMOVED BOTH SIDE CYLINDER HEADS, COULD NOT FIND ANY DAMAGES EITHER HEADS OR GASKETS. I HAD TO REPLACE THE MOTOR ASSEMBLY. I FOUND SAME CASES ONLINE AND ASKED THE HONDA FOR THIS CASE, HONDA DID NOT LET ME KNOW WHAT THEY KNOW. VEHICLE WAS JUST PAID OFF AND HAS 82000 MILES ON IT. THE VEHICLE HAS BEEN SERVICED PROPERLY SINCE DAY 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241601August 4, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE 2014 HONDA PILOT AND POTENTIALLY ALL OTHER YEARS WITH A SIMILAR DESIGN POSE AN UNREASONABLE SAFETY RISK TO OCCUPANTS SEATED IN THE THIRD ROW, AS THE REAR TAILGATE CANNOT BE OPENED FROM INSIDE OR OUTSIDE OF THE VEHICLE UNDER CERTAIN CIRCUMSTANCES. TWO SPECIFIC SCENARIOS THAT SHOULD BE CONSIDERED BUT NOT LIMIT THE SCOPE OF THIS CONCERN INCLUDE THE FOLLOWING: 1) THE INTERIOR OF THE TAILGATE DOES NOT HAVE AN ACCESSIBLE HANDLE FOR OCCUPANTS SEATED IN THE THIRD ROW TO OPEN THE REAR HATCH AND EXIT THE VEHICLE IN A REASONABLE TIME FRAME IN THE EVENT OF A POWER LOSS. 2) ANY DOOR LOCK FAILURES ON THE SAME CIRCUIT AS THE TAILGATE WILL CAUSE THE REAR HATCH TO BECOME INOPERABLE AND NOT OPEN AS INTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229822July 6, 2019
STRUCTURE:BODY
I WAS STOPPED IN A DRIVEWAY WITH THE VEHICLE RUNNING IN PARK. I USED THE POWER LIFTGATE AND APPROACHED THE VEHICLE'S REAR STORAGE AREA. THE LIFT SUPPORT FAILED TO FULLY LIFT THE TAILGATE AND I STRUCK MY HEAD ON THE TAILGATE AS I LEANED IN TO RETRIEVE SOMETHING FROM THE REAR AREA. IT BEEPED AS IF IT WAS OBSTRUCTED AND THE TAILGATE ATTEMPTED TO LIFT HIGHER BUT THEN BEGAN TO CLOSE WHILE CONTINUING TO BEEP. ON SUBSEQUENT ATTEMPTS TO USE THE POWER LIFTGATE (WITHIN A FEW MINUTES), THE LIFT SUPPORT FAILED TO KEEP THE TAILGATE UP AND LIFTED THE TAILGATE PROGRESSIVELY SHORTER DISTANCES WITH EACH ATTEMPT. THE REAR TAILGATE WAS EXTREMELY DIFFICULT TO OPEN BY HAND AND WOULD NOT STAY ELEVATED WITHOUT FULL SUPPORT. BOTH LIFT SUPPORTS WERE REPLACED AT HOME. THE DRIVER'S SIDE LIFT SUPPORT THAT WAS REMOVED HAS NO RESISTANCE OPENING OR CLOSING BY HAND. THE PASSENGER'S SIDE LIFT SUPPORT THAT WAS REMOVED STILL HAS RESISTANCE AND APPEARS TO HAVE BEEN FUNCTIONING. THERE WAS NO DIFFICULTY WITH THE LIFTGATE PRIOR TO THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222652June 26, 2019
STRUCTURE:BODY
WHITE PAINT ON ROOF, TAILGATE, AND DOORS IS PEELING AWAY FROM PRIMER. HONDA HAS PREVIOUSLY REPAINTED THE HOOD AND TAILGATE DUE TO PEELING. THE DOOR STARTED PEELING THIS MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205744May 6, 2019
UNKNOWN OR OTHER
MY 2014 PILOT IS LEAKING WATER FROM SOMEWHERE ONTO THE FLOOR ON THE DRIVER'S SIDE. WE NOTICED IT WAS WET UNDER THE MAT ABOUT 2 YEARS AGO AND FIGURED WE JUST LEFT A WINDOW CRACKED, WHICH WE HAD NOT, BUT YESTERDAY AFTER A RAIN, THE FLOOR WAS SOAKED. YOU CAN LOOK UP UNDER THE STEERING WHEEL AND SEE SOME OLD MOLD DISCOLORATION AS WELL. I AM SURE THIS HAS BEEN HAPPENING EVERY TIME IT RAINS, BUT WE HAVEN'T NOTICED BECAUSE IT HAS AN ALL WEATHER MAT COVERING IT. AFTER DOING SOME RESEARCH, IT SEEMS THIS HAS BEEN A PROBLEM ON THE HONDA PILOTS SINCE AT LEAST 2004, SO IT IS ABSOLUTELY INFURIATING THAT THIS PROBLEM HAS NOT BEEN RESOLVED BY HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204924May 1, 2019
STRUCTURE:BODY
CAME BACK HOME FROM DRIVING A FEW MILES TO FIND PAINT MISSING BETWEEN THE WINDSHIELD AND MOON ROOF OF OUR 2014 HONDA PILOT. I'VE TAKEN IT TO OUR LOCAL HONDA DEALERSHIP AND SERVICE CENTER WHICH HAS BEEN ANYTHING, BUT HELPFUL IN TRYING TO GET THIS REMEDIED. THEY HAD ME TAKE IT TO THEIR SERVICE CENTER FOR A QUOTE WHICH THEY THEN SENT TO HONDA CORPORATE AND TOOK 6 WEEKS TO HEAR SOMETHING BACK. THEY'VE TOLD ME THEY'D COVER 70% OF THE COST TO REPAIR WHICH LEFT ME WITH A LITTLE OVER $550 +TAX TO COVER OUT OF MY OWN POCKET WHICH IS RIDICULOUS GIVEN THAT THIS IS OBVIOUSLY A PAINT DEFECT. MY CAR HAS VERY LOW MILEAGE (48K) AND FOR A LOT OF THE LIFE GARAGE KEPT. BASICALLY SINCE IT FALLS OUTSIDE OF WARRANTY THEY WON'T COVER ALL OF IT IS WHAT I'M TOLD, WHICH I GET FOR MECHANICAL ISSUES THAT MAY ARISE, BUT NOT FOR WHAT'S OBVIOUSLY A DEFECT IN THEIR PAINTING. I'VE REACHED BACK OUT TO THE SERVICE MANAGER ASKING FOR THE REGIONAL CORPORATE REPRESENTATIVE, BUT HAS NEVER REACHED BACK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204474April 29, 2019
STRUCTURE:BODY
PAINT IS STARTING TO PEEL ON VEHICLE. STARTED ON ROOF OF CAR FROM THE SUNROOF DOWN TO THE WINDSHIELD. PHOTO PROVIDED. NOW THE PAINT IS PEELING ON FRONT FENDER AND ON HOOD OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204485April 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 HONDA PILOT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V661000 (AIR BAGS). STEVE PADGETT'S DANVILLE HONDA (877-293-5660, LOCATED AT 4050 RIVERSIDE DR, DANVILLE, VA 24541) PERFORMED THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE AIR BAG INDICATOR WAS NOT PART OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161146December 13, 2018
AIR BAGS
"TAKATA RECALL" UNFORTUNATELY, BEFORE THE RECALL BOTH AIRBAGS DEPLOYED. THE PASSENGER SIDE EXPLODED LEAVING A BURN ON THE PASSENGERS LEG. THE DRIVERS SIDE BAG ALSO EXPLODED AFTER DEPLOYMENT LEAVING A BURN ON THUMB OF RIGHT HAND OF DRIVER. THE DEPLOYMENT WAS DUE TO ACCIDENT INVOLVING A DEER ON A STATE HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11154021November 26, 2018
WHEELS
BOTH FRONT TIRE RIMS ON MY 2014 HONDA PILOT HAVE HAD TO BE REPLACED DUE TO CRACKED RIMS. THE LEFT FRONT RIM HAS BEEN REPLACED TWICE. THE RIGHT FRONT IS NOW CRACKED. THIS CAR IS DRIVEN UNDER NORMAL CONDITIONS. LEFT FRONT FIRST CRACK WAS IN 2017. LEFT FRONT SECOND CRACK 13 MONTHS LATER. RIGHT FRONT CRACKED RIM NOV 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143637October 29, 2018
STRUCTURE:BODY
PAINT PEELING FROM THE ROOF IN LARGE CHUNKS. SEEMS TO BE RELATED TO TSB APAS09282017903.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140170October 13, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL, AMERICAN HONDA MOTOR COMPANY NEVER SENT TO ME ANY NOTIFICATION OF A NATIONAL RECALL OF OR INJURY, DEATH OR DAMAGE BY THE TAKATA AIRBAG DEFECTIVE INFLATORS. NO NOTICES WERE EVER SENT TO ME, AND NO TELEPHONE CALLS OF ANYKIND TO WARN ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132131September 28, 2018
WHEELS
WE HAVE HAD 3 CRACKS IN THE WHEEL OF THIS 2014 HONDA PILOT VEHICLE. OUR CAR IS GARAGED AT NIGHT AND IS DRIVEN TO WORK (PART TIME). THE FIRST WHEEL WENT BAD WITH A LEAKING CRACK ON 8/5/17, THE SECOND WHEEL HAD A CRACK FOUND ON 10/23/17, AND THE THIRD WHEEL WENT BAD WITH LEAKING CRACK ON 9/28/17. THREE OUT OF FOUR WHEELS WITH THE EXACT SAME PROBLEM. ALL THREE TIMES THE TIRE LIGHT INDICATED THE PROBLEM. I HAVE COMPLETE RECORDS INCLUDING DEALER RECEIPTS FOR ALL THREE INCIDENENCES. NEVER ONCE WERE WE OFFERED ANY TYPE OR RESTITUTION. THIS IS OBVIOUSLY A MANUFACTURER DEFECT THAT DESERVES THE FULL INVESTIGATION OF NHTSA. I WILL BE FOLLOWING UP WITH HONDA USA AND A SMALL CLAIMS SUIT AS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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