Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11545751September 21, 2023
ELECTRICAL SYSTEM
To address the General Guidelines questions, the responses are identified below: 1. Charging System problem appeared on dashboard. Took the vehicle for inspection 9/18/23. 2. Possible vehicle crash/death if stopped suddenly, highly possible 3. Yes, see uploaded 2nd file 4. No, the vehicle has not been inspected per entities noted above. 5. There appears to be hesitation in the vehicle operation. See 1st uploaded file as message appeared on dashboard. NOTE: On the dealership report, it appears the tech conducted tests of the components associated with the matter. Did he/she conduct a visual inspection of those components? I am scared of driving of vehicle because of the possibility of being stranded or crash or death to myself or others, as the reasons I am producing this report. I have made my family members aware of the problem and this report to you. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545391September 19, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated while the vehicle was stopped at a red light, the engine failed to immediately restart with the Auto Start/Stop function engaged. During the failure an orange warning light illuminated, and the vehicle momentarily shut off before restarting independently. The failure occurred on several occasions, causing the vehicle to drift backwards while stopped on an incline. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not notified. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545103September 18, 2023
ENGINE, UNKNOWN OR OTHER
I purchased the car 6 days ago. Now the the engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545251September 18, 2023
STRUCTURE:BODY
Passenger side pooling with water during rainfall. Known problem among honda owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543811September 11, 2023
TIRES
The contact owns a 2019 Honda Pilot equipped with Continental Tires, Tire Line: Cross Contact LX Sport, Tire Size: 245/50/R20, DOT Number: A376D3K92119. The contact stated that all four tires had experienced low air pressure on multiple occasions. Upon inspection, it was discovered that the rubber on the front passenger’s side tread had peeled off and separated from the tire. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failures and informed that the VIN and DOT numbers were not included in the NHTSA Campaign Number: 21V165000 (Tires). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542700September 5, 2023
UNKNOWN OR OTHER
Rear Camera Failure even after recall performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542287September 2, 2023
ENGINE
Pulled to stop. Engine Auto-Stop shut down the engine. When I released the brake pedal the car did not restart. The display stated that I needed to shift the car out of drive before starting. I put the car in park, pressed the Car On/Off button to restart the car, and it restarted without issue. Shifted to Drive and car moved without issue. This has happened 2 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540543August 24, 2023
ENGINE
Brought vehicle to stop on a hill at a traffic light intersection. Auto Start/Stop activated, shutting engine off. When releasing the brake the vehicle did not restart. Placed foot on the accelerator, there was no response. The vehicle then started to drift backward down the hill toward other vehicles stopped at light. Slammed on the brakes. Had to restart the car manually with the push button starter switch. Vehicle was able to start and move under its own power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539798August 21, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated the rear-view camera failed to display the rearview. The contact then learned that the vehicle was included in NHTSA Campaign Number: 23V431000 (Back Over Prevention), so they took the vehicle to the dealer and had the remedy completed. The camera continued to fail to display the rearview of the vehicle. They returned the vehicle to the dealer who then diagnosed that the camera had failed. The camera needed to be replaced. The vehicle had been repaired a second time. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539817August 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Our 2019 Pilot has experienced intermittent stalling at lights since 2019 and the incidents have occurred more frequently in the past few months (multiple times per week). It has been taken exclusively to the dealer since purchased and for years, they said they were unable to duplicate it. Last service was 08/2023 and Sheehy Honda of Alexandria, VA stated that they duplicated it and fixed it (by resetting codes). Six days later, the stalling began again. I believe it's related to the Auto Idle Stop function. Yes, it's available for inspection. This puts us and others at risk when the car suddenly stalls and stops at a busy intersection with people lined up behind us, not expecting to have to brake. It requires putting vehicle in park, turning it off and restarting engine. It has not been inspected by anyone except the Honda dealer. Warning lights come on when this happens, as it's dying....collision mitigation, battery, and this has been told to the dealer. I recently read online that turning off "Auto Idle Stop" helps and this seems to be true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539840August 21, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on two lane roads and roads with left turn lanes, the "BRAKE" warning comes on almost every other on-coming car. Most instances it just the warning light and sound, but every once in a while the automatic brakes are applied by the system momentarily at times. This became worse on a highway while driving in the left lane and passing a truck that was in a left turn lane, the system braked immediately and without prior warning, nearly causing a rear end collision by a vehicle behind. This occurred twice on a recent trip. Went to the Honda dealer and they informed me the only thing they can do is set it to the closest setting or turn off the driving assist system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539520August 19, 2023
ENGINE
Auto-stop failed to restart the engine when stepping off the brake pedal after it had engaged while stopping for a traffic light. Although the car never had an issue with auto-start, the auto-start recall was applied at the same time as the hood latch recall. Since the auto-start fix was applied, the car has had several instances where it seemed at first like it might not start, but eventually did. This failure happened while on a road trip with my family and we were hundreds of miles from home. Sitting in a turning lane off a highway with when your engine doesn’t restart is very scary, especially as you’re trying to figure out the state of your car—while surrounding drivers are reacting to the disabled car in front of them—in order to figure out how to try restarting it. Dealing with a push button start, a push button transmission, all the safeties involved e tween the systems, and an engine that should be running is panic inducing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539561August 19, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
My rear camera does not work in my car. I received a recall notice regarding this. It was unable to be completed because my Infotainment system is completely non functional at this point. This is an on going issue that I have had with this car almost immediately after purchase. My speedometer also disappears while driving… the screen goes completely black and I have no idea how fast I’m going. It happens numerous times a week at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539402August 18, 2023
EQUIPMENT:APPLIANCE:AIR CONDITIONER
The air conditioning system abruptly ceased emitting cold air, prompting the involvement of the dealership. Their assessment revealed a compressor leak stemming from the failure of the shaft seal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538830August 16, 2023
UNKNOWN OR OTHER
I have taken the vehicle to the dealer 3 times since taking ownership of this vehicle, for the same issue. When changing gears, usually going uphill, the car stutters. And it has not been fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538573August 15, 2023
ELECTRICAL SYSTEM
The rear view camera isn't working. The camera itself is the problem according to the dealer, which isn't covered by a similar recall that was related to a cable. They claim the module itself stopped functioning for no known reasoning, which costs about $800 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538742August 15, 2023
FUEL/PROPULSION SYSTEM
I had a engine light showing P0430 which was dealer confirmed to need the fuel injectors replaced. This was the same that is shown in Service Bulletin 21-010. However, my 2019 was not covered under the extended warranty noted in the Service Bulletin for faulted fuel injectors since the extension only applies to "certain" vehicles. This appears to be a model wide problem since the dealership's parts department will not directly sell customers the replacement parts referenced in the service bulletin and seems like there is more of a problem that should be applied to all models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538422August 14, 2023
UNKNOWN OR OTHER
Car drops to Nuetral while breaking at red light. Car must then be put to Park and turned off and back on before it can proceed. Highly unsafe when there are cats waiting behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537903August 11, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
came to stop sign at busy intersection and engine shutoff as part of the auto engine stop. The issue is when I let off the brake the engine did not restart and put the car in neutral. had to cut off and restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536841August 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Was driving normal and the windshield camera radar fail, and a lot of warning lights come on, take to a dealer and told me that some internal part of the camera fail, and need to be replace, they estimate for that is $1600, now I’m driving with out automatic brake, no cruise control, no line keeping assistant, 2019 Honda Pilot Ex-L, I think is a common problem and need to recall this,. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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