Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11556151November 20, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
the moonroof malfunctioned and came off of the track. I could not close or open it. we brought the car into Honda. They also had problems closing the moonroof, and had to manually force it closed. they werent sure if its the track or the cable or motor. They asked me what I did to cause this.. I said all I did was press the button to open it. it opened and made a crunchy noise when I pressed the button again to close it. there were no warnings , symptoms of this problem prior to it coming off of the track. my car was 6 months out of warranty. the cost of the repair was $4000, Honda customer service was contacted and they agree to pay 40% of the cost , so the repair cost me 1475.39. ive heard from other Pilot owners of this occurring . 3 of the other owners had this repair done FREE, out of warranty.... Its not like its something I caused.. I just pressed a button and failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555901November 19, 2023
POWER TRAIN
2019 Honda Pilot EX-L with 52K current miles. Very jerky and rough transmission gear shifts from 1st to 2nd especially noticible on the upshift. It shakes the whole car to the point driver and passengers are startled. It does not happen all the time, but when it does occur, the car must be pulled over, the engine turned off and restarted to make the problem go away, which might indicate that it is a programming/electronic issue. If the car is not restarted, the problem persists. Started noticing this problem around the 37K miles, but got worse and more often to the point at 38K the car was taken to a Honda dealer to address the problem. The dealer suggested a transmission fluid replacement, and it was done at my cost. The problem has now returned at 52K current miles. It took two restarts to stop the jerking this time. The transmission fluid was checked upon return to my home and it is still good, red in color, not black. This is a serious and reoccurring problem which needs to be addressed as soon as possible. If the transmission breaks down during driving, it might cause a crash and resulting injuries. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555617November 17, 2023
FUEL SYSTEM, OTHER:KINETIC:FLYWHEEL,BEARINGS, ENGINE AND ENGINE COOLING
The contact owns a 2019 Honda Pilot. The contact stated that while at a complete stop, the vehicle inadvertently shut off after releasing the brake pedal. The contact was able to restart the vehicle. The vehicle was taken to the dealer, where the starter was replaced twice; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact related the failure to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The failure mileage was approximately 100,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555689November 17, 2023
VISIBILITY/WIPER
The driver side and passenger side sun visors hinge mechanism does not operate properly. The visors do not fold up completely and are difficult to fold down to block sunlight. This is a known problem with Honda Pilot sun visors. I purchased my 2019 Honda Pilot new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555037November 14, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
failed torque converter/software results in car surging during moderate acceleration. This is unsafe when vehicle will not accelerate properly under load. The problem was repaired by the dealer who indicated this issue to be a widespread problem with this car. There were no warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554534November 10, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My 2019 Honda Pilot is repeatedly having problems, when the vehicle is started and running, first thing in the morning. There is hard jerking when the vehicle is shifting on low speed (ex: from first to second to third gear). This happens repeatedly in the morning start, then doesn't occur again on that day. It reoccurs again, the next day. Have taken the vehicle to the Dealer Service, they notice the issue but are unable to find the root cause. There is no Error Code generated. I find the same issue is being faced many other Honda Pilot owners, refer the link [XXX] . There was an earlier TSB [XXX] and [XXX], but that is only applicable up to 2017 models. Need a resolution from Honda, as this is not only a nagging unresolved problem, but also a potential safety hazard. Details on this issue for the vehicle, can be found from Honda of Gainesville, Florida. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552909October 31, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There are many instances where my wife Honda Pilot 2019 touring would shut off at a stop light and on high way with traffice and will not start back up. The whole car shuts off and there is a whole procedure to get the car back on. This has happened to my wife, my daugter and me several times, which is very dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552073October 26, 2023
ELECTRICAL SYSTEM, ENGINE
Auto Idle function stopped the engine while waiting to make a left hand turn on a busy street. When trying to make the left hand turn the engine was unable to restart resulting in engine warning lights as well as battery warning lights and a complete shutdown of the car and all systems. Warning lights only appeared when I took my foot off the break and pushed the gas pedal to reengage the engine and move. This left the vehicles lifeless and stranded in the middle of the street for a few minutes before I was able to restart the car after a few failed attempts to do so. This left me stranded in the middle of a busy multi lane street in San Diego with cars having to go around me back into traffic to get by. I have had other instances of stopping at lights where the auto idle stop function engaged and my entertainment system / radio / navigation system shut down until i turned off the car and restarted it completely later. The other instances did not have a failure to restart the engine. Honda has told me there is no current recall for the auto idle function and that I had a software update for this last visit prior to this latest incident occurring. They are also stating I can come have a full diagnostics run but it is no longer covered by warranty. I will be taking the car to Honda for a diagnostic but have read about ongoing issues with this feature and feel like i will be stuck with this ongoing issue. Currently manually turning off this function every time in the car now and have had no further issues since manually disabling for all trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551430October 23, 2023
UNKNOWN OR OTHER
Automatic start/stop does not consistently work - Honda dealership looked into months ago (January of 2023) and adjusted the battery power (or something to that affect), recommended new battery and it worked great again... 8 months out, the auto start/stop has started having issues again (August 2023). They said it looked like an issue with my battery power consumption, which they adjusted. The safety issue is the same - car is at complete stop, remove foot from brake to begin accelerating and engine dies and is unable to restart (battery light flashing and/or states that car must be in park, brake depressed, then press power ON - but this doesn't work). Sometimes it struggles to turn over (start engine), other times it won't start at all for a few tries. There is no warning this will occur until the car just dies. This has happened at traffic lights and in heavy stop/go traffic - in both situations we were almost rear-ended AND caused traffic issues with those behind us needing to veer around the immobile vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551447October 23, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer, where the coaxial cable was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550271October 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
All my dash warning lights started coming on for Adaptive Cruise Control, ABS, LKAS, Front Collision Mitigation, Road Departure Mitigation. They all came on at once. I took it to Honda and they said it’s a front camera issue and I’d need to pay $1800 to replace it. Researching it online, I’ve seen many Pilot owners that have had this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548456October 5, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548107October 3, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
Switch assy don't work don't turn on the switch flash on and off i AM scary that i can get in a accident if the car turn off that other problem that i got is the paint is coming out that is not the original paint it be a recall for pilot for the switch i think the years is 2016-2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547587October 1, 2023
ELECTRICAL SYSTEM, ENGINE
When my car is at a stop, the engine idles and will not restart. Sometimes, charging the battery will upstart the engine, while sometimes it will not start at all. We've had the battery checked several times, and the battery checks out fine. The car has an electric shift, and I can't place it into neutral to push the car tot he side. So, we wait in the midst of a heavily trafficked intersection until a tow truck comes. This has happened several times in heavy traffic and once in our driveway. After yesterday's incident, I asked my friend who has the same car to see if she has similar issues. She said YES! After bringing the car to the dealer numerous times, she turns off the idle engine everytime she drives, and she hasn't had the issue. I also researched on Google, and this seems to be a recurring problem for Honda cars with the same engine. This needs to be remedied as a global recall. My car is at the Firestone waiting for tomorrow to come, so I can call Honda dealership to remedy this problem. It won't start, even with a charge. We had the battery checked in July, 2023 when it last happened, and the battery is fine. This defect is a safety hazzard for its owners and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547430September 29, 2023
VISIBILITY/WIPER
excessive vibration on driver's side mirror at highway speed, rendering mirror useless to check for adjacent cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547175September 28, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention). The contact stated that after shifting into reverse(R) the screen image was pixelated blocking the rear-view image. The vehicle was taken to a dealer where the vehicle was diagnosed, and it was determined that the coaxial cables needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547228September 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My 2019 Honda Pilot Touring (7 passenger) has a defect with the auto stop-start system that is a major (and scary!) safety concern. On a handful of occasions over the past couple of years, when stopped at a traffic light (and the auto stop-start feature engages) the engine will fair to restart. My wife has complained that this happened to her several times, and finally this week I was in the car to witness it for myself. The car went from drive to neutral ON ITS OWN, instruments began flashing, the "i" indicator came on, and we couldn't get the car back into drive. We had to turn the car all the way off and back on in order to get it back into drive. I took a picture of the dash and will upload it here. I've read online that this might be caused by a cold battery; however, this incident occurred on a warm September day in the southeastern US. Also, we've had the battery on this car replaced a couple of times (a whole other issue that puzzles me). This is scary and dangerous in the middle of a busy intersection! In fact, my wife now refuses to drive the car, so we've switched cars for the time being. We were going to give this car to our daughter in a few years when she can drive, but that's definitely not happening now....way too dangerous! I'm at a loss for what the next steps are and would really appreciate some guidance. I'm taking the car back to the dealership tomorrow for diagnostics, but in the past they've suggested they can't replicate it so it's not a problem. Ugh. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546609September 26, 2023
ELECTRICAL SYSTEM
Back camera failure and shows image with color mixed. This creates an unsafe environment and its hard to recognize anything with this issue. This makes it unsafe for the driver who is backing up and to the people behind the car. Honda will not address it saying its not related to the cable recall NHTSA Recall #: 23V-431. I believe this cable issue actually fails the camera as well and Honda should address it as well. This issue looks like is not a random issue and there are lot of cars that are having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546323September 25, 2023
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention). The contact stated that the part to do the recall repair was available however, after contacting multiple dealers, the contact was informed that only one vehicle per day would be serviced for the recall and the next available appointment was in July of 2024. The contact stated that the manufacturer and dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact that while reversing, the backup camera screen was blank and created a visibility hazard for the driver. The failure mileage was 51,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546094September 22, 2023
ELECTRICAL SYSTEM
Place vehicle into reverse gear, then backup camera displays on infotainment screen, The view on the screen displayed in purple , green and blue hues making the image of what is behind the vehicle unclear and unsafe to operate in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot