Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11578625March 21, 2024
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated after starting the vehicle, there was a chirping noise coming from the timing belt. No warning lights was illuminated. The vehicle was taken to the dealer several times. The first time, the dealer stated it was normal, the second time, the dealer replaced the serpentine belt, the last time, the dealer acknowledged the noise but stated they did not have a solution to fix the issue. The contact stated the vehicle was taken to another dealer who stated it was a known issue called the timing belt chirp. They also stated when replacing the timing belt, they install a part to prevent the noise as well as prevent wear and tear. The vehicle was not repaired. The contact referenced Hondas Service Bulletin 16-054, which applied to the year make and model of the contact's vehicle. The manufacturer was made aware of the failure, a case was opened and then closed. The approximate failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578179March 19, 2024
UNKNOWN OR OTHER
Backup camera malfunctioning. Display on my infotainment screen shows vibrant colors, impairing visibility, only when in reverse and using the backup camera. All other screen displays are working normally. In day light the backup camera picture is messed up with different colors green purple and doesn't show clear crisp picture of surroundings hampering the visibility when backing-up and in night time it's actually even worse. This has been an issue for more than a year now and started happening after my initial bumper to bumper warranty from Honda expired. AutoNation Honda Dealership here in Roseville California says it's a faulty camera issue and wants to charge for replacement; but when I search online looks like it has impacted lot of 2019 Honda Pilots and even other Honda models. This should be dealt as a security concern and Honda should replace the faulty camera units as cameras are starting to have this defect within 3-4 years of a new car being pushed into service. Clearly these year models don't seem to have proper cameras which should last a lot longer than just 3-4 years. I already took my vehicle for the cable related safety recall but even after that work was done by dealership, the camera is still not showing proper picture when backing-up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576867March 12, 2024
EQUIPMENT
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575735March 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact stated while driving 35-40 MPH on two occasions, the vehicle jerked and stalled. The check engine warning light was illuminated. The contact was unable to pull to the side of the road. The contact stated that he turned on the hazard lights and was able to restart the vehicle after 5 minutes and continued driving. Additionally, the contact stated while driving 50-55 MPH, the vehicle stalled abruptly, nearly causing a crash. The vehicle was taken to an independent mechanic, where it was determined that an abnormal sound and vibration were coming from the fuel pump. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was contacted and advised the contact that the dealer would put the vehicle as priority on the waitlist due to the symptoms of the failure. The vehicle was taken to the dealer, where diagnostic test code P0007 was retrieved, and the dealer informed the contact that the failure was related to the high-pressure fuel pump (HPFP). The dealer informed the contact that the HPFP needed to be replaced prior to performing the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 105,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575814March 6, 2024
UNKNOWN OR OTHER
This complaint is regarding safety recall for 2019 Honda Pilot for "fuel pump impellers" (NHTSA Recall Number [XXX]). It was published in November 2023 but Honda dealers still don't have the parts available to do the repair. The Honda dealerships that I have called say that it likely won't be available for another 6 months. I use the car for business purposes and having an open safety recall on a car creates a significant liability issue for me. Please assist with pressuring Honda to quickly fix the safety recall issue. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574988March 1, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Backup camera recently began displaying a purple and green screen making the image in the backup view unable to be seen. Vehicle is garage parked or nearly always under covered parking. Taken to a Honda dealership and told camera needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574339February 27, 2024
FUEL/PROPULSION SYSTEM
Emissions System Problem code appeared on dash with check engine light on. I took the car to the dealer immediately and they ran codes and tests on it and stated the Fuel injectors need replaced. Doing research on the fuel injectors on the 2019 Honda Pilot I came across the NHTSA article how other 2019 Honda Pilots have already had issues but my VIN is not coming up with this error per everyone I have talked at with Honda. per the policy stated by NHTSA below: DATE: February 11, 2021 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager Auto Campaign Administration Dept. Re: UPDATE - Warranty Extension: 2018-19 Odyssey, 2016-19 Pilot, 2017-19 Ridgeline V6 Fuel Injector On, November 24, 2020, American Honda announced a warranty extension for certain 2016 Pilot vehicles. Today, February 11, 2021 American Honda is announcing an expansion to the vehicles covered under this warranty extension. Certain 2018-19 Odyssey, 2017-19 Pilot, and 2017-19 Ridgeline vehicles are being added to this market action. American Honda is extending the warranty coverage of the fuel injectors to 10 years from the original date of purchase or 150,000 miles, whichever comes first. BACKGROUND The fuel injectors may not have been manufactured to proper specifications. As a result, debris from the high pressure pump or the fuel injector machining process may cause internal wear or clogging inside one or more injectors. Also, the PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. REPAIR Dealers will replace the fuel injectors and on certain vehicles may also perform a software update. PARTS Parts are available for ordering. TOOLS There are no special tools needed for this campaign. SERVICE BULLETIN The following Service bulletins have been posted to the Service Information System (SIS) as of February 11, 2021, and they includes parts, repair, and warranty information related to this campaign: [XXX] Warranty Extension: MIL Comes on with D INFORMATION REDACTED PURSUANT TO THE FR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573597February 23, 2024
FUEL/PROPULSION SYSTEM
I was provided an email on my 2019 Honda Pilot in December 2023. I called my local Honda dealership to schedule the repair. I was scheduled and the day of my appointment they called to cancel stating the parts were not in. I waited till January 2024 and called back and they stated that they are still working out a plan with Honda and at this time no parts are available but they should be coming in the next month or two. I just got a letter in the mail today stating that it is going to be fall 2024 before parts are available. After reading this safety, recall letter I received from Honda it stating why the vehicles under recall, and the safety consequence regarding it. My check engine light is not on however, my vehicle has been acting like it is going to stall out several times while I’m driving under 35 mph. I’m very concerned because this is the only vehicle I have and I have four children and the thought of possibly being in an accident is very scary to think about, due to Honda not having a replacement part to fix the recall. This is assuming that the parts would be in by fall to fix the vehicle. I don’t have another vehicle to access so if I happen to get into accident and it’s due to my vehicle stalling would Honda then be liable for the wreck? I am little frustrated and have never in my life experienced an issue with Honda until now. If the parts are “unavailable” then I personally feel Honda should be paying for rental vehicles for these families who don’t have any other choices. I would rather pay for a rental than be sued for “potential injury” where the recall paper states that having an inoperable fuel pump, could prevent an engine from starting, causing the vehicle to lose power or stalling, while driving increasing the risk of an injury or crash. Something needs to be done about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573650February 23, 2024
FUEL/PROPULSION SYSTEM
I am filing a complaint with Honda Motors due to a recall regarding the fuel pump. I received a letter stating that it is an issue that can be serious, leading to an accident or injury. The main reason for this complaint is that Honda stated that the part will not be available for at least seven months. This is our family car and we have two young children we would obviously like to keep safe. I do not feel safe with this current issue that cannot be resolved in a timely manner. I would like to know if the lemon law applies or anything to trade in this car that should not be driven. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573299February 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573465February 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that the vehicle needed to be diagnosed and if the failure was not due to the recall part, the contact would be responsible for the diagnostic test cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573104February 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and stated it would be 6 months to a year before parts became available. The manufacturer was not notified of the issue. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. Several unknown warning lights were illuminated. The contact drove the vehicle to a local dealer who performed a diagnostic test. The dealer replaced the battery with a lithium battery however, the failure persisted. The contact stated that the failure was intermittent and related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 25,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571646February 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, the vehicle started to stall and lost motive power. The contact pumped the accelerator pedal to keep the vehicle from stalling. The contact stated that no warning lights were illuminated. The contact drove the vehicle to a local dealer who determined that the transmission fluid needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the failure was intermittent and related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 97,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571704February 13, 2024
ELECTRICAL SYSTEM
Car dies at stop lights, we believe this is related to the idle stop. The battery was replaced battery 4 months ago due to the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571220February 10, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
The Honda Sense camera failed due to an internal fault just outside the manufacturer's warranty. Dealership was needed to replace it in order to regain function at out of pocket cost. Upon the camera failing the driver is met with 5 warning lights that the following are no longer active: LKAS, ACC, Automatic Braking\Forward Collision Warning, Adaptive Headlights, and Lane Mitigation System. You have to clear each of these before you can use the main dash (including MPH). Cruise control is completely disabled. Although there is no asserted timeline for the life of the camera, research shows (and dealership sates) that this is a known issue. Reaching out to Honda's technical support team returns a somewhat blanket response stating that although campaigns exist for other issues with my VIN it is my monetary responsibility to handle this particular issue, although I was writing to the campaign department to add to the growing list of those with this particular issue in hopes of moving toward a recall, not because I expected there was one in place for this issue. For reference, Vehicle was parked when issue began.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570512February 7, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570291February 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and stated that a limited number of parts were being sent to dealers for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570421February 6, 2024
ELECTRICAL SYSTEM
The car shuts down completely at so lights. Have to charge it again for the car to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569642February 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This morning 01/30/2024, I was travelling in the right lane of two on the highway. The vehicle slowed rapidly just about to a stop. I barely had time to pull to the right shoulder. I narrowly was struck from a vehicle travelling behind. This was from one of the safety mechanisms in the Pilot SUV I think the lane departure sensor. This was very scary. I feel this is a huge safety concern and need to report it. If I didn't have a shoulder what the heck would have happened to me. I probably would have been struck from behind and who knows possibly injured or worse. The shoulder was approximately 8 ft wide thankfully. Later that morning it did the same thing but this time many error messages appeared. Thankfully this time there was nobody behind me and was able to pull to the right shoulder again. The error messages are as follows 1) Adaptive Cruise Control Problem 2) Brake System Problem 3) Power Steering System Problem 4) Vehicle Stability Assist Problem 5) Hill Start Assist Problem 6) Trail Stability Assist Problem 7) Collision Mitigation System Problem 8) Road Departure Mitigation System Problem. The engine lost power and would not shift properly. About 15 minutes later the vehicle drove normal. The error messages were still there. I parked my car upon arrival to work. I saw that the rear brake lights stayed illuminated as if the brakes were depressed but they were not. I had no tools to disconnect the battery and the rear lights stayed on for the next several hours. I returned to the vehicle and thankfully it started. The vehicle error lights were still there on the dash. I put the vehicle in gear and started my way home. Again, the engine lost power and would not shift properly. About 15 minutes later the vehicle drove normal. The error messages were still there. I parked my car at my house and the rear lights were still illuminated. I had to disconnect the battery so the battery would not be drained and/or ruined. I feel like this is a severe safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568930January 31, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
For several months there was a crackling sound coming from the dashboard/ speakers. I mentioned this problem to my service advisor on at least 2 different appointments and even showed him a recording of the problem. It was never fixed. Finally, My entertainment center stopped working altogether. It would not even turn on. I once again reminded my service advisor about the crackling/ popping sounds and wondered if these problems were related. They stated a cable was loose, reconnected and my entertainment center began to work again. Unfortunately, the crackling and popping sound continued. When using the audio system, the speakers would abruptly make crackling and popping noises, similar to static noises, which caused the audio to interrupt and cut out. Even when I turned the audio off, the speakers continued to make the crackling and popping sounds. This was extremely nerve recking, and caused safety concerns because I was not sure what was going on and where sounds were coming from when I first begin having this issue with the car. It happened randomly. The audio would also stop and dvd would stop working where image no longer appeared on the back screen. I took it to the dealership again today and received a quote for about $1,600.00 to have it repaired. I have found multiple complains online for this same problem. Honda was well aware of the problem and should extend warranty and cover my repair cost fully. Below is result of inspection done: Recommended service $1,462.41 Sound System - Amplifier: 3rd row seats need to be removed to access amp The amplifier is a component of the vehicles sound system. The amplifier is used to boost the audio signal to the speakers. Customer approved on1/30/2024 at 11:28 AM Service pricing Subtotal: $1,462.41 Shop Charges: $50.00 Taxes: $98.31 Total $1,610.72
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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