Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11592504June 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Radar and multi purpose camera simultaneously failed. Dash lights came on indicating that auto high beams, lane keep assist, forward collision, adaptive cruise control, and braking system where not working properly. I think my safety and the safety of others where compromised with these systems not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592100June 3, 2024
FUEL/PROPULSION SYSTEM
My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an extended warranty and they won't do anything unless the fuel pump goes out or they do a diagnostic that gives them a code that says there is an issue with the fuel pump module. The letter clearly states this is a recall and NOT an extended warranty issue. This incident occurred on [XXX] 2024. I want to make this response known to you guys because if I am being told this others are too. This recall is a safety issue, which can cause our vehicle to lose complete power! If I am experiencing issues as stated with this vehicle this is a concern. I won't be taking my vehicle back to that location, but I want to make sure that this issue is clarified and that their response is being addressed. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592109June 3, 2024
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the backup camera malfunctioned and failed to display an image. During the failure, the message "No Connectivity" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591463May 30, 2024
UNKNOWN OR OTHER
My rear view camera has started malfunctioning. Just yesterday weird colors came on the screen when i was trying to back up and i cant see anything. the dealer said it wasn't covered and that it would cost me 600$ to replace the cameras
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591575May 30, 2024
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds the vehicle had experienced jerking and vibrations and would not properly accelerate while pressing the accelerator pedal. Also, the vehicle would not immediately start and the fuel emissions light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The catalytic converter was replaced but the failures reoccurred. The vehicle was taken back to the dealer who diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 58,084.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591259May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 40 MPH, the vehicle began to vibrate, and a fuel system warning illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump was failing and needed to be replaced; however, the parts needed to complete the repair were unavailable. The vehicle was not repaired. The failure mileage was approximately 109,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591402May 29, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
The MOST communication cable connector recall causes the rear view camera to die early due to excess electrical noise going through the wire. There are many reports of the rear view cameras dying quickly due to the electrical issue of the MOST cable. The recall needs to cover the camera as well as the cable connectors, as they suffer damage as a result of the poor connection. My camera is still broken after the recall work was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591406May 29, 2024
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the contact was concerned the replacement of the rear-view camera was not included in the recall. The contact stated that while attempting to park, there was an abnormal sound followed by the rear camera failing to operate as needed. The vehicle was taken to the dealer for an update; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590918May 27, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
All electrical systems failed at once due to a malfunction in the front camera-sudden failure with no damage to the vehicle physically. Honda refuses to fix or honor the issue. A recall should be required due to the vast amounts of complaints on the same issues. This should not be a financial responsibility on the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590790May 26, 2024
ENGINE, ELECTRICAL SYSTEM
Auto start stop feature did not restart engine after I stopped in traffic ahead of me on [XXX] in New Hyde Park. This has happened twice to me and a few times to my wife although she did not report them through this site. All this is after I had reported earlier the same incidents and Honda diagnosed it to the battery needing replacement after 2 years. There is a problem with this feature and NHTSA SHOULD ACT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590791May 26, 2024
ENGINE
Auto start stop did not restart engine after stopping at red light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590300May 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to accelerate intermittently. There were no warning lights illuminated. The vehicle was diagnosed with fuel pump module failure. The manufacturer was made aware of the issue. The failure mileage was 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589703May 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589743May 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589755May 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589442May 18, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The fuel Pump has been stalling and acting out since 2022 and received Recall "NHTSA Number: 23V-858 on February 2024. We call Tampa Honda at 813-935-8585 to schedule a recall repair. Tampa Honda informed us that they don't have parts to replace the Fuel Pump. We then, 60 days after February 2024, received a second recall letter, "NHTSA Recall Number: 23V-858 today 18 MAY 2024 and called Tampa Honda for the second time to schedule a recall repair of the Fuel Pump. For the second time, Tampa Honda customer service told us that they don't have parts for the replacement. We informed them that the recall issue ( Stalling and Engine hesitation while driving )with our Honda Pilot 2019 is persistent and that we are concerned about the vehicle's safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589468May 18, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
1ST OCCURENCE: 45000 miles on vehicle. I was exiting a busy ramp from [XXX] to Fort Oglethorpe, Ga and the Idle stop caused the engine to stall and not re-engage upon lifting the break. I was almost hit from the rear. The vehicle had power but would not restart. I had to wait for it to shut itself down and get it to restart. 2ND OCCURENCE: 62000 miles on vehicle. Almost a year and a half from the first occurrence-I was on a very busy [XXX] and came to stop at a red light. AGAIN, the idle stop caused the engine to stall and not restart. The light turned green, and I immediately turned my flashers on. I had a child in the backseat. Cars still began honking and going around us, leaving us to potentially get smashed from behind on a road that many people travel at 55mph plus! Two nice people stopped and were going to try and push us out of the road. The vehicle would not remain in neutral and allow itself to be rolled. It automatically throws itself back into park. It eventually shut all the way down and was able to be restarted. I no longer feel safe driving my children in the vehicle as this is a HUGE safety concern for busy areas and intersections. This feature can be disengaged with a button but has to be done every time the car is re-started, this button can also easily be pushed at ANY time by accident and the feature would re-engage. Honda STILL has NO remedy to permanently disengage this feature. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588962May 15, 2024
VISIBILITY/WIPER
Backup camera started showing rainbow colors making it difficult to use and see objects. It is always happening and not sporadic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588045May 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587781May 9, 2024
ENGINE
Auto idle doesn't always restart. Latest incident, I was stopped at a busy intersection. It failed to restart when I lifted my foot. Caused my car to become inoperable, pretty much every light came on, radio stopped. Had to put it in park, turn off the car, and restart it. There were cars coming close to hitting me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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