Honda Pilot Complaints (2019)

927 consumer complaints on file.

#11598234July 2, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle occasionally has trouble starting, and the engine takes a while to take off while I'm driving and we're merging on an interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597726June 29, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision warning and automatic braking system are terrible and have been terrible since we purchased our Pilot new from a dealer. The warning lights and beep go off frequently when driving on highways and surface streets, in fact it’s nearly impossible to have an incident-free trip longer than 20-30 minutes. The automatic braking system has engaged many times, causing unexpected and sudden slowing of the vehicle, which has the potential to cause confusion, loss of control, or even a vehicular accident. Making matters worse, one cannot simply disengage the system permanently; it must be turned off each time the engine is started and requires holding a button down for several seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597423June 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The front camera has gone out on the Honda pilot, but inconsistently works. It will turn on while driving and turn off while the adaptive cruise control is on. The vehicle does not have a way to bypass the camera, so then there is consistently lights and alerts on. With not being able to bypass the camera features they will automatically come on or off while driving while the camera is not working properly. This vehicle was purchased in October of 2019, and has had camera issues since January 2024. The vehicle is not even 5 years old and has consistently had problems. The fuel injectors went out at 3 years, which I would not expect to go out, and from discussion with dealership there was an extended warranty for the same year Honda Odyessy, which was not extended for the Honda Pilot, but both vehicles have the same fuel injector system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597109June 27, 2024
ELECTRICAL SYSTEM
Reverse camera is failing. Screen flickers badly and can’t safely see what’s behind the vehicle, low to the ground, when reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596507June 25, 2024
EXTERIOR LIGHTING
I was driving late at night and noticed that the headlights were not lighting the road. Upon inspection, I observed excessive amounts of moisture had accumulated on the inside of both headlight assemblies and was refracting the headlight beam resulting in extremely poor visibility placing myself and other drivers at risk for an accident and injury. It is likely that the moisture entered the headlight assemblies while I was driving in a severe thunderstorm the prior day. Much to my surprise, I learned that this is a known issue to Honda. Please see the attachment Service Bulletin number 23-024, titled “Moisture in the Headlights”. Upon review of the technical information from Honda, I learned that the cause of the moisture in the headlight is a broken seal that resulted from improper assembly of the vehicle. Please see the Service Bulletin for a technical explanation of the root cause and corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596107June 24, 2024
ENGINE
Several times the engine automatically shut down when I stopped in traffic, but then failed to re-start. Takes several minutes of messing with it before it will allow me to restart it. Of course there was angry traffic behind me waiting... *There is already an ongoing NHSTA investigation into this issue. NHTSA Action Number: PE22005
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595650June 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. In addition, a case was filed. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595606June 20, 2024
ENGINE
When vehicle comes to stop, auto stop/start feature turns off the vehicle when brake is pressed. When brake is released the engine does not start, the car goes into park or neutral and will not move until the vehicle is shut-off and restarted after a period of time. Time varies. Dealership is blaming after-market battery, stating vehicle auto idle stop/start feature requires Honda OEM battery with specific voltage. Incident occurred in January 2024, reported at 50K mile service and again in June 2024. With both incidents there were no warning lamps, messages that appeared. Honda stated they could not recreate the issue then worked with Master techs that stated it was a battery issue. Blaming it on our specific vehicle and did not inform us of investigation of thousands of claims with this specific issue. There has been an issue with multiple occurrences when auto stop/start is engaged when stopped at light then restarted the navigation system would go blank and error No Audio Connection or the apps will remain and the No audio connection error will be on top of screen and cannot turn on any of the apps such as radio, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595380June 19, 2024
UNKNOWN OR OTHER
I have the auto restart and the engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the break expecting the engine to start up again. What happens inconsistently is that when I take my foot off the brake, the engine shuts off, shifts itself into Nuetral, and I have trouble getting the engine to start up again. A number of warning messages may show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. I can get the engine to start up again, but need to put into Park then start it. Also, I have noticed the car's collision mitigation system comes on when it restarts sometimes without actually turning off. When I disengage the system, which I do practically every time I drive the car now, everything works fine. The dealer didn't find anything when they ran a diagnostic, and keeps asking me to come in to run diagnostics,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595003June 18, 2024
FUEL/PROPULSION SYSTEM
Fuel pump recall received 2/24. Was told no parts available for 2 months. 6/24 parts still not available. Yet Honda is still sending me recall notices. BUT CANNOT GET RECALL DONE BECAUSE THEY HAVE NO PARTS TO DO RECALL AND HAVE NO IDEA WHEN THEY WILL GET THEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594763June 17, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
THE ACC AND LKAS DO NOT WORK ON MY 2019 HONDA PILOT. THE DEALER IS SAYING THAT IT IS THE FRONT WINDSHIELD CAMERA. THIS PUT ME AND OTHERS AT RISK BECAUSE THE CRUISE CONTROL DOESN'T WORK, THE LANE ASSIST DOSEN'T WORK, THE AUTO BRAKING DOESN'T WORK. THESE CONTROLS ARE MEANT TO HELP CURB DRIVER FATIGUE, AND TO BASICALLY KEEP YOUR CAR IN THE PROPER LANE AND A SAFE DISTANCE FROM OTHER CARS. THE VEHICLE HAS BEEN INSPECTED BY THE DEALER AND CAN BE FIXED BY THE DEALER BY REPLACING THE CAMERA TO THE TUNE OF $1900.00. WHEN YOU START THE CAR YOU WILL GET SEVERAL WARNING MESSAGES ABOUT THE ACC, BRAKING SYSTEM AND LKAS NOT WORKING. A RECALL SHOULD BE PUT IN PLACE THERE ARE THOUSANDS OF PEOPLE EXPERIENCING THIS PROBLEM WITH SEVERAL OF THE HONDA MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594791June 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The idle stop cuts the engine when stopped at lights or stop signs or traffic slow downs but does not always start back up. Twice this month I have had to open the door and then press the ignition multiple times to get the car to start again. When this happens we also get an alert that there are other features being disabled. This was an issue last year and the dealer felt it was that we needed a new battery. So we replaced that and hadn't had issues until this month. It happened on the highway this weekend during a traffic slow down, and because we couldn't get going right away we almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594821June 17, 2024
UNKNOWN OR OTHER
Rear view camera safety issue! 2019 Honda Pilot EX If a pedestrian is standing still, sitting even had a person walking behind car while backing up the car the camera will not warn you at all. I can't believe Honda has not done anything to fix this problem! I had at the dealership and they told me that you have to have a more expensive model or have an add on for $1000-1500. I don't think they care about anything but more money! Please look into this life threatening issue. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594852June 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
Unknown. There is a popping and static sound coming from the speakers. Also, the check turner or radio is not available. A notification will be displayed on the screen when the vehicle hits a bump in the road, or the street is not smooth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594011June 12, 2024
ELECTRICAL SYSTEM
The backup camera became distorted and pixelated. Confirmed by the dealership. No warnings or symptoms prior to the issue initiating. Dealership confirmed it to be a faulty camera. Multiple reports of the same issues online: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593653June 11, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
CMS IS NOT WORKING. Just stopped.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593553June 10, 2024
FUEL/PROPULSION SYSTEM
Fuel pump.idle stop not working most of the time when it works hard to start and red light blink a second.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593112June 7, 2024
ENGINE, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
With the lane departure warning- it alerts when the lane turning and when my blinker is on to change lanes. It does not alert when I change lanes without my blinker Lane keeping assistance does not do anything Engine idle shut off- when I am at a stop light and the engine turns off while idle, when I take my foot off the break the engine completely cuts off and the screen prompts me to shift into park. I the. Have to completely turn off my car and turn it back on. Sometimes it takes 30 seconds sometimes it take a minute or two to turn back on. This has happened at stop lights as well as on the freeway during stop and go traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592685June 5, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Honda radar or multi purpose camera failed. Is available for inspection. Turns off extra safety features such as acc, lkas, lane departure system and cbms. Makes it more dangerous without said system. Unknown. Unknown. There were quite a bit of warning lamps, cbms problem, lkas problem, acc problem, auto high beam problem and more. They first appeared April 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592707June 5, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The 2019 Honda Pilot is receiving a Camera System Failure regarding the rear camera. The info screen shows a black screen where once the rear camera image was. I am putting myself, pedestrians, and other motorists at risk by not being able to have a clear view when driving the car in reverse. The Honda dealership confirmed the problem, telling me I needed to replace the camera and that this issue was NOT part of the current recall for this car regarding the rear camera. It has not been inspected by the manufacturer, police, insurance representatives, or others regarding my specific vehicle. There was no warning or anything prior to the camera system failing. It worked fine one day, then did not work again the next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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