Honda Pilot Complaints (2020)

493 consumer complaints on file.

#11405195March 28, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS SINCE DAY 1. IT BEGAN WITH THE SUNROOF LEAKING AND CAUSING PUDDLES IN THE FRONT AND REAR PASSENGER FLOORS. THAT ISSUE REQUIRED 4 TRIPS TO THE DEALER. THE SPEAKERS THEN BEGAN POPPING AND THE RADIO AND DASH WOULD COMPLETELY SHUT OFF WHILE DRIVING. FIXING THAT HAS BEEN ATTEMPTED 5 TIMES AND THE RADIO STILL CONTINUES TO HAVE PROBLEMS. I HAVE ALSO EXPERIENCED FALSE CRASH SENSING AND ONCE, THE AUTO BRAKING SYSTEM MADE ME COME TO ALMOST A COMPLETE STOP WHILE GOING ABOUT 45MPH AND NO ONE WAS EVEN AROUND ME. THIS CAR HAS BEEN A PROBLEM AND IS NOW BECOMING A HUGE SAFETY CONCERN AS MY WIFE WHO REGULARLY DRIVES IT IS NOW PREGNANT. SHE IS SCARED TO DRIVE IT AND HONDA IS UNWILLING TO HELP SOLVE THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404414March 23, 2021
WHEELS
I HAVE HAD TWO TIRES BLOW OUT ON MY 2020 PILOT. ONE AT 10,000 MILES AND ONE AT 18,000 MILES .I WAS ON A MAIN STREET BOTH TIMES AND DID NOT RUN OVER ANYTHING THEY JUST BLEW UP .THEY ARE BRIDGESTONE DUELER H/P SPORT AS 245/60R18 M+S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404207March 22, 2021
POWER TRAIN
TRANSMISSION GRINDING GEARS SOUND AT ABOUT 45-52MPH WHEN EASING OFF THE GAS AND A SHIFT OCCURS. CAR TENDS TO LURCH WHEN THIS HAPPENS. HAPPENS JUST ABOUT ANYWHERE YOU CAN CRUISE AROUND 45-50MPH. DEALER ATTEMPTED FIX WITH HONDA USA, BUT THEY ONLY REVERSED A TRANSMISSION BRACKET AND REPLACED TRANSMISSION FLUID. NOW IT IS MUFFLED, BUT EXACTLY THE SAME OTHERWISE. THERE IS ALSO A NOTABLE METALLIC THUNK/SLAM SOUND AROUND 20-30MPH WHEN EASING OFF THE GAS AND A SHIFT OCCURS (VERY HARSH AND ABNORMAL SOUND FOR A CAR, DESPITE DEALER STATING THIS IS NORMAL FOR THIS VEHICLE) . HAPPENS ANYTIME YOU CRUISE AT 20-30. I LIVE RIGHT NEAR A STOP SIGN SO IT HAPPENS EVERY TIME I GO HOME. VIDEOS: HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/OVK5YU4ZRNAUQKKZBAFH1Q.VQC1EGWNB8AQUJEHU5GYJU/GALLERY/6HSXCULUROO5VQR-PHFJCQ HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/D_0O21IMSDWFBGC0484DZG.DGPJQDIT7UYGUZZVNDSOB9 HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/_YVXUTTRQEC_N2Z2EADIMG.NNWOEPXJEF0E6YVZG_T8OM/GALLERY/O6DCIGXOTTUD8J_P1KQRYW HTTPS://WWW.AMAZON.COM/PHOTOS/SHARED/6KB5VQKAQ5-WHAA9XSTHEA.4DG-FMY5GOF4RUHPDWMXK0/GALLERY/VRGBSFZOS3AJL-1OF9UP1W
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403712March 18, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 1 MPH WHILE TURNING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE LOST FUNCTIONALITY IN THE BRAKES, WHICH RESULTED IN THE CONTACT CRASHING THE VEHICLE INTO A WALL. 1 PERSON WAS INJURED (THE CONTACT) AND SUSTAINED SORENESS TO THE BODY BUT MEDICAL TREATMENT WAS NOT SOUGHT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED AND A POLICE REPORT WAS NOT TAKEN. THE VEHICLE WAS DRIVEN TO CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11402976March 15, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I'M WRITING TO INFORM YOU OF A SEVERE SAFETY ISSUE THAT OCCURRED WITH OUR 2020 HONDA PILOT TOURING EDITION. MY FAMILY AND I WERE DRIVING ON THE HIGHWAY AT ABOUT 70 MPH WHEN ALL OF A SUDDEN THE CAR WOULDN'T ACCELERATE AND IN FACT LOST POWER. THE ENGINE LIGHT WAS FLASHING AND WE WERE FORTUNATE TO HAVE AN EXIT RAMP CLOSE AND WE COASTED OFF ON THE EXIT RAMP LIMITED TO 5 MPH. ALL ELECTRONICS WERE ON (RADIO AND DVD), BUT THE CAR FORCED US TO A STOP. WE CALLED THE HONDA SERVICE LINE BECAUSE THIS CAR IS STILL UNDER WARRANTY. THEY INFORMED US NOT TO DRIVE THE CAR AT THIS TIME WITH THE ENGINE LIGHT ON. WE SAT IN THE CAR WITH THE ENGINE LIGHT ON AND PULLED OVER FOR APPROXIMATELY 20 MINUTES. THEY RECOMMENDED TURNING THE CAR OFF FOR 10 MINUTES, LIKE MANUAL SAID, AND THEN RESTART THE CAR TO SEE IF WE CAN DRIVE TO SAFETY. WE DID THIS AND THE ENGINE LIGHT WAS OFF AND WE WERE ABLE TO DRIVE TO A SAFE LOCATION. 100+ MILES AWAY FROM OUR HOME, WE TOOK IT TO A HONDA DEALER. THEY DID AN INSPECTION OF THE CAR AND ATTEMPTED TO READ THE SYSTEM TO FIND OUT WHY THE ENGINE LIGHT CAME ON. THEY WROTE UP A DETAILED REPORT AND SAID THAT THE ENGINE LIGHT MAY NOT HAVE BEEN ON LONG ENOUGH TO GET A READ/REPORT, BUT EVERYTHING ELSE LOOKED OK. THEY DID WRITE IN THEIR REPORT THAT THERE IS A KNOWN BULLETIN FOR A FUEL INJECTION PROBLEM. THEY SAID THEY RECOMMENDED IT, BUT THAT THE ENGINE LIGHT WOULD NEED TO BE ON LONGER TO JUSTIFY RECALL. AND LASTLY, I WANT YOU TO BE AWARE THAT THIS CAR, SINCE PURCHASING NEW, HAS BEEN IN THE SHOP OR NOT CORRECTLY WORKING FOR 4+ MONTH OF THE YEAR WE HAVE OWNED IT. THE DVD PLAYER, INFORMATION ELECTRONIC SCREEN SYSTEM BROKE AND NEEDED REPLACED. ADDITIONALLY, WE HAD LOUD CRACKING AND POPPING NOISE AND IT REQUIRED A CABLE WITH PROPER SHIELDING TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402513March 11, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
PILOT WAS PARKED AND WHEN I WENT TO GET IN IT TO LEAVE, I NOTICED THE REAR WINDOW LOOKED WEIRD. WALKED AROUND BACK AND THE BACK GLASS HAD JUST EXPLODED. GLASS WAS BULGING WITH A LARGE MISSING PIECE. IT WAS CRACKED ALL THE WAY THRU AND ON THE PASSENGER SIDE WAS A BIG PIECE MISSING WHERE A REAR DEFROSTER MODULE WOULD BE LOCATED. THE GLASS WAS STILL CREAKING WHEN I REALIZED THIS HAPPENED. IT WAS NOT CAUSED BY SOMETHING HITTING IT AS THERE WAS NOT GLASS IN THE INSIDE. I THINK IT WAS CAUSED BY THE REAR DEFROST WHICH WAS NOT ON AT THE TIME. GLAD IT DID NOT HAPPEN WHEN I WAS DRIVING. JUST HAPPENED, BUT IF I KNOW HONDA, THEY WILL NOT STAND BEHIND THEIR VEHICLES. "NOT OUR FAULT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399913March 9, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE INFOTAINMENT UNIT IS CONSISTENTLY SHUTTING DOWN. THIS INCLUDES THE NAVIGATION, TV, RADIO AND BACKUP CAMERA. THIS HAPPENS WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399810March 8, 2021
ELECTRICAL SYSTEM
SPEAKERS MAKE CRACKLING NOISE WHILE PLAYING DVD/BLURAY. GETS LOUDER AND MORE FREQUENT UNTIL ALL AUDIO EVENTUALLY STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397774February 24, 2021
UNKNOWN OR OTHER
SOFTWARE UPDATE REQUIRED TO MAINTAIN REAR VIEW CAMERA BACK UP VISIBILITY. TWO SAFETY RECALLS ON VEHICLE. I AM STATIONED IN GERMANY AND CAN'T HAVE ANY SERVICE RECALLS AND I LEAVE FOR THE STATES APRIL 6. GERMANY CURRENTLY DOESN'T HAVE THE CAPABILITIES TO DO THE SOFTWARE UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396772February 18, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
FALSE COLLISION WARNINGS AND FAILS TO ALERT TO ACTUAL POTENTIAL COLLISIONS. ALERTS AND REACTS TO NON-EXISTENT COLLISIONS CAUSING UNNECESSARY ANXIETY AND REACTIONS BY DRIVER. SPEEDS VARY FROM 35 MPH TO 60+. FAILURE TO REACT WAS ON HIGHWAY AT A SPEED IN EXCESS 55 MPH. OCCURS ON CITY AND HIGHWAY. MULTIPLE INCIDENTS PER MONTH,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391088February 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE INFOTAINMENT SYSTEM IS NOT FUNCTIONING TO INCLUDE: BACK UP CAMERA, PHONE HANDS FREE, MAPS, RADIO, CLOCK, ETC. THE UNIT HAS BEEN INOPERABLE SINCE DECEMBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388590January 17, 2021
ELECTRICAL SYSTEM, ENGINE
I'VE TAKEN MY VEHICLE IN 4 TIMES NOW FOR ELECTRICAL ISSUES AND THE SENSORS RANDOMLY GOING OFF. TODAY WHILE DRIVING, I GOT A NOTIFICATION OF AN ENGINE SYSTEM PROBLEM AS WELL AS AN EMISSIONS FAILURE AND AWD FAILURE. I PURCHASED MY VEHICLE BRAND NEW FROM THE DEALERSHIP AND THIS WILL NOW BE THE 5TH TIME GOING IN FOR ELECTRICAL ISSUES AND NOW WHATEVER THIS ENGINE FAILURE IS. THE DEALERSHIP IS CLOSED RIGHT NOW SO I DO NOT HAVE A FULL DIAGNOSIS BUT THE WARNING ON THE SCREEN TELLS ME TO LIMIT DRIVING AND KEEP THE CAR OFF DUE TO POTENTIAL FIRE. THIS SHOULD ABSOLUTELY BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384709December 23, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RANDOM POPPING NOISE, LIKE SOUND OF SMALL ROCKS HITTING WINDSCREEN. OCCASIONALLY THE DISPLAY WHERE SPEEDOMETER IS GOES OUT. AUDIO PROBLEMS WITH RANDOM VOLUME ISSUES. POPPING NOISE OCCURS WHETHER AUDIO SYSTEM IS ON OR OFF. NOTICE IT MORE WHILE IN MOTION AND GOING OVER BUMPY ROAD. BEEN TO DEALER 5 TIMES AND REPLACED WIRING, AMP, HEAD UNIT, AND STILL HAVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383844December 16, 2020
ELECTRICAL SYSTEM, ENGINE
PURCHASED MY 2020 PILOT ON 12/30/2019 IN FRESNO, CA. RECENTLY THIS MONTH DECEMBER 2020, I STARTED HEARING A CRACKING AND POPPING NOISE FROM THE SPEAKERS. THE POPPING NOISE HAPPENS WHETHER OR NOT MUSIC IS ON. I ALSO STARTED HEARING THIS WEIRD NOISE THAT ALMOST SOUNDED LIKE THERE WAS A COMPRESSOR IN MY VEHICLE. I DID SOME RESEARCH ON SEVERAL HONDA PILOT THREADS AND IT SEEMS TO BE THE AC COMPRESSOR AND THE SPEAKERS. APPARENTLY THE WIRING HARNESS NEEDS TO BE CHANGED. I'VE LOOKED OVER THE NHTSA WEBSITE AND SEEN MULTIPLE COMPLAINTS REGARDING THE SPEAKERS POPPING ISSUE. I HAVE NOT TAKEN MY VEHICLE TO THE DEALER YET, I DONT COMPLETELY TRUST DEALERSHIP SERVICE CENTERS AND THEY PREY ON CUSTOMERS AND OVER CHARGE AND MAKE YOU THINK THERE'S OTHER THINGS WRONG WITH THE VEHICLE. I LIKE TO DO MY RESEARCH PRIOR TO TAKING MY CARS TO ANY REPAIR SHOPS. I ALSO VIDEO AND VOICE RECORDED ALL THE WEIRD SOUNDS THAT THE PILOT IS MAKING. HONDA NEEDS TO FIX THIS, IF THIS IN FACT IS A WIRING ISSUE, THIS CAN POSSIBLY CAUSE A SHORT OUT THUS A SAFETY ISSUE. I WILL BE PRINTING OUT SEVERAL OF THESE COMPLAINTS AND SHOWING THEM TO THE DEALER BEFORE THEY TRY TO SWINDLE ME OUT OF AN EXCESS AMOUNT OF MONEY. ALTHOUGH SINCE IT HASN'T EVEN BEEN A YEAR MY VEHICLE SHOULD BE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383527December 15, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING WE NOTICED WHAT SOUNDED LIKE SMALL ROCKS HITTING THE WINDSHIELD. AS WE DROVE THE CAR MORE THE CRACKLING/POPPING NOISE GREW WITH FREQUENCY AND INTENSITY. NOW EVERY TIME WE DRIVE WE HEAR INTERMITTENT CRACKLING/POPPING NOISES. AT TIMES IT IS VERY LOUD AND CONSTANT. IT SOUNDS AS THOUGH THE WINDSHIELD IS CRACKING OR GOING TO CRACK. WHEN I PARK THE CAR AND TURN THE ENGINE OFF THE CRACKLING/POPPING NOISE IS STILL HEARD. I AM WORRIED THAT THIS PROBLEM WITH PROGRESS AND WE MAY GET INSTRUMENTATION BLACKOUTS LIKE OTHERS HAVE GOTTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383258December 13, 2020
ELECTRICAL SYSTEM
VEHICLE CRACKS AND POPS FROM SPEAKER SYSTEM. SOUNDS AS IF YOUR IN A HAIL STORM. RADIO / NAVIGATION SYSTEMS GOES BLANK AND BACK UP CAMERA GOES BLACK. HAVE HAD TO HONDA OF BRISTOL AND THEY HAVE 'FIXED/REPAIR' THE PROBLEMS. VEHICLE WORKS GREAT FOR A FEW MONTHS, THIS PAST TIME AFTER REPAIRS IT HAS ONLY LASTED ONE WEEK. I DO NOT FEEL AS THIS IS A SAFE VEHICLE FOR ME AND MY FAMILY . THE CRACKING POPPING SOUNDS , THE BLACKOUT OF THE PANELS AND NO BACKUP CAMERA IS A HAZARDOUS SITUATION . THIS HAPPENS WHEN THE CAR IS IN MOTION AND IT'S SCARY I HAVE READ THEIR IS A CIVIL SUITE AGAINST HONDA FOR THIS VEHICLE- HOW DOES ONE FIND OUT MORE INFORMATION ON THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375792November 22, 2020
UNKNOWN OR OTHER
THE DISPLAY AUDIO AND ENTERTAINMENT DISCONNECTS AND STAY OFF DURING RUNNING THE VEHICLE(IN MOTION ON ANY ROAD AND ANY SPEED), IT DOES NOT WORK AUDIO FOR DIRECTION MAP, RADIO, CD PLAYER. AND UNWANTED CRACKS SOUND ARE HEARD WHILE DRIVING THE VEHICLE WHICH IS DISTRACTING WHILE DRIVING THE VEHICLE. DEALER MENTIONED ISSUE SHOULD FIX WITH TWO RECALL REPAIRS, WHICH EVENTUALLY DID NOT FIXED. FOLLOWING BELOW RECALLS REPAIR BELOW DID NOT FIXED THE ISSUE. RECALL# 20-051, FRONT CONTROL BOX OTA SOFTWARE UPDATE. OP# 0105B3, .3 HRS, TEMP# A20051A RECALL# 20-047 GUAGE CONTROL MODULE SOFTWARE UPDATE OP# 7165A5, ODD TEMP# A20047A, PASS TEMP# A20047B, PILOT TEMP# A20047C. .5 FLAT RATE HRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374528November 13, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES, THERE WAS AN ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER HONDA (2921 MOBERLY LN, BENTONVILLE, AR 72712) WHERE THE CONTACT WAS INFORMED THAT THE SOUND WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373850November 9, 2020
AIR BAGS
UPON IMPACT, THE DRIVER'S AIRBAG DEPLOYED AND VEHICLE BEGAN SMOKING. THE VEHICLE SMELLED STRONGLY OF SMOKE. THE DRIVER SUFFERED BURNS FROM THE AIRBAG, THOUGH IT'S UNCLEAR IF THEY WERE CAUSED BY CHEMICAL OR FLAME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11372846November 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
2020 HONDA PILOT TOURING 1,156 MILES - 3 MONTHS OLD. VEHICLE BEGAN TO STALL WHEN PULLING INTO GARAGE AND APPLYING BREAKS. LOUD SOUNDS COMING THROUGH SPEAKERS AS IF YOU'RE DRIVING THROUGH HAIL. TUNER LOST, NETWORK CONNECTION FAILED, DASHBOARD BLACK. VEHICLE CAN ALSO APPLY BREAKS WHEN NO OTHER CAR IS AROUND. LATEST SYSTEM FAILURE CAR STALLED WHEN APPLYING BREAKS AT AN INTERSECTION. ALSO DRIVER PASSENGER MIRRORS INDEPENDENTLY MOVE WHILE DRIVING. SOFTWARE UPDATE TO CONTROL BOX AND GAUGE CONTROL MODULE WITHOUT FIX. NOW TIGHTENED WIRES BEHIND BLU-RAY PLAYER. SENSING/BREAK ISSUES ARE UNKNOWN TO HONDA AND HAVE NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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