Honda Pilot Complaints (2018)

442 consumer complaints on file.

#11508268February 21, 2023
ENGINE
On several occasions so far, when stopped with the idle stop system engaged, the brake depressed and at a full stop, the engine shut down, as expected, but failed to restart once the brake pedal was released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507286February 14, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2018 Honda Pilot. The contact stated while approaching a stop, the contact attempted to accelerate however, there was a delay in responding. The contact stated that after a while the vehicle accelerated. There was no warning light illuminated. The vehicle was taken to the dealer who admitted knowledge of similar failures. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 10,000. The consumer stated the vehicle now has 52k and still exhibits the 2-3 second hesitation when depressing the accelerator. The contact stated the vehicle has started to roll backwards on a hill. The vehicle has just less than 60k miles and has always been serviced by a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507124February 13, 2023
FUEL/PROPULSION SYSTEM
The engine light appreared with this note on my dashboard, emission system problem. My Pilot is a 2018 with 41K miles. The engine light appeared 2/12/2023. I took it to my local auto mechanic but they couldn't fix the issue without performing a deep diagnostic testing that last 2 to 3 hours long and it would cost more than $500 including the parts to repair it. The mechanic suggested to take my car to the Honda dealer as this is common issue with this vechicle. I'm reading online from owners from vechiclehistory.com with this same issue and the owners all have the same issue. Honda needs to recall these Pilots and repair the issue at Honda's expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506851February 12, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Extreme vibration from the high pressure fuel line due to premature failure of the high pressure fuel pump. Was told that I need to replace everything going to the high pressure fuel pump when I replace the pump because of the risk of fire. Honda is aware of this issue as they have issued a 16-013 service bulletin and has passed the cost of a design flaw down to the consumer knowing the line could rupture and catch the vehicle on fire. Honda says oops well it's over 60k miles and your past the warranty. The vibration from acceleration is so loud and the fuel line shakes freely back and forth within 3 inch span of movement. It won't let me upload a video. There are 1000s of cars with the issue in the forums and it should be a recall due to the possibility of fuel line rupture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505988February 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Unknown. I was using cruise control maintaining approx 60mph. The car in front of me started to slow and I tapped the brake to disengage cruise control. The car lunged forward and the accelerator went towards the floor. I tried to turn the car off and the push button did not respond. As my speed increased I narrowly missed rear ending cars in front of me as I swerved in and out of lanes, with the brake pedal not responding. I drove into the dirt medium of the road on the left and pushed the shift into park and the car eventually slowed to a stop. I was very shook up and sat in this dangerous area until I was calm enough to start the car and see if I could get across the highway to an exit. I tried turning the car off twice before attempting this to see if I could get it to respond. Both times it responded and the light on the dash indicated to put it into Park. I made it across the highway to an exit where I drove around a parking lot for 1/2 hr turning the car on & off to see if it was safe to get it home. I did not touch cruise control again. It was nothing short of a miracle that I didn’t kill anyone on the road or myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502940January 21, 2023
ELECTRICAL SYSTEM, ENGINE
The car has an automatic engine shut off when the car comes to a complete stop (brake pushed fully). Over the course of a month, the car will stop and start correctly many times, however 5-7 times a month the engine will not come back on...the lights and radio will all be on and the engine will not come on. This requires me to put the car in park, turn the car completely off, restart the car all while the light is green and cars are behind ready to go. The battery is fine. There is an issue with the automatic system. Unfortunately Honda Dealership has not been helpful and is more interested in charging extra money. I have read this is a problem that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500886January 9, 2023
ENGINE
When driving and slowing down or stopping at stop to which the auto/off engages, the vehicle turns all the way off. I cannot move the car and have to try several times to power the vehicle down and disengage the auto off function. It has happened several times and I just took it to Gillman Honda where they said it is probably just the battery but my battery has been fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500936January 9, 2023
ENGINE, ELECTRICAL SYSTEM
Engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498884December 26, 2022
ENGINE, UNKNOWN OR OTHER
Vehicle engine shutdown while at full stop and does not turn on or has difficulties turning back on. This happens sporadically and only happens at stops such as red lights, stop signs, and or stop and go traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498409December 21, 2022
UNKNOWN OR OTHER, ENGINE
he auto start/stop is not working for my 2018 Honda Pilot Elite. The vehicle does not start in the middle of the traffic when it stops. I've stuck stuck multiple times and now for last 1 year I have to force switch off that feature every time I drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498429December 21, 2022
ELECTRICAL SYSTEM, ENGINE
The problem began in May this year and has gotten worse over time. The idle engine stop does not always work properly. After driving for 10-15 minutes in stop and go traffic, when the brake is released, a popping noise or click is heard and the electronics (radio, AC, etc.) go off momentarily. When the idle engine stop is working properly, there is no noise and the radio, etc. are not interrupted. After several additional miles of driving, the noise or click becomes louder and the engine will not restart. I have to put the car in park and restart the engine. This is a safety issue in that my vehicle blocks traffic and given the number of aggressive drivers today, I am concerned someone could react in an inappropriate manner. Now, whenever I begin to hear the noise, I am forced to manually turn off the idle-stop feature. Honda responded to my concern by saying they have no "open campaigns" on the issue and for meeting to see the dealer. In the past the dealer says they have never heard of this problem and said they could not do anything. I saw online there are multiple others with the same problem and the NHTSA has opened an investigation as of June 2022. I am very disappointed that Honda US does not seem to be addressing the problem so I am adding my complaint to the NHTSA investigation. I look forward to hearing what can be done to alleviate the problem. Thank you, Dan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498330December 20, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
When the idle stop feature is active the vehicle can stop, ceasing all functions, including steering and engine. The entire electrical system does not function, and the vehicle cannot be restarted. In order to restart the vehicle you are required to jumpstart the vehicle. This issue was not common during early ownership of vehicle, but has become more frequent with age. This is a safety issue as the vehicle can become inoperable in busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498127December 19, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This has been ongoing for the last 6 months or so, and it seems to be getting worse. Sometimes the car will turn off mid intersection and we will be stuck there for 10-30 seconds while I try to get the car back on and going again. It is a very dangerous hazard and Honda denies there being an issue. After reading online it seems that many people are having a similar problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496865December 10, 2022
ELECTRICAL SYSTEM, ENGINE
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This just started in December 2022 and seems to occur daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496611December 8, 2022
UNKNOWN OR OTHER
I have, on several occasions, been driving my vehicle and when I stop and try to start again the engine fails to start again. This most recently happened when I got off the highway and had to stop suddenly and then had difficulty getting my car started back up in almost the middle of the intersection. This could have ended up being a really dangerous situation. This has occurred now several times. I brought my car in because I was concerned about it and they just told me that I would need to replace the battery. The battery worked fine except for this, so I am unsure why they aren't helping us understand this all better. They did confirm the issue was happening and said that they have seen it a lot. Lots of warning lots would pop on and back off when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495951December 4, 2022
UNKNOWN OR OTHER
Upon stopping for a red light, the car turned off the engine and is supposed to restart when the brake is released. However my car stalled out and wouldn't auto start. After 20 seconds it then prompted to restart the car. This was on a busy road and I was lucky no one rear-ended me or got into an accident themselves while trying to avoid my car that should have been moving with traffic but was just sitting idle at a green light. I called the Honda dealership and they weren't alarmed by this or even interested in looking at the car. The told me to select the "disable auto stop" when starting the car so the engine won't idle. This is OK as a short-term solution but remembering this every time we start the car isn't a sufficient solution. On instances when I forgot, the car stalls out, and now occurs at least once a week. I'm now resorted to adding a post-it note to remind myself (and anyone else that uses me car) to turn the auto stop off. This isn't practical solution for a defective, default feature that Honda added to their cars. There needs to be a permanent override for this unnecessary feature that compromises safety, not only for the vehicle occupants but for those trying to avoid the stalled vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495575December 1, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Today my 2018 Pilot EX-L suddenly started displaying these warnings: - Trailer Stability Assist (TSA) Problem - Hill Start Assist Problem - Vehicle Stability Assist (VSA) Problem - Power Steering System (EPS) Problem Looking at Honda Pilot Forums, it seems like it is a very common problem and has to do with Fuel Injectors as described by: https://static.nhtsa.gov/odi/tsbs/2021/MC-10187289-0001.pdf Many people have complained of this issue, here is one such blog of many many more: https://www.piloteers.org/threads/multiple-warning-lights.127665/ This should be a recall and not just an extension of warranty which shifts the burden of proof to the consumer. Please help Honda honor this warranty for my 4 year old pilot with only 47,463 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495291November 29, 2022
ENGINE
On 8/15/22 I was driving my honda pilot. I came to a stop and when I proceeded to accelerate the car got stuck in low gear and would not pick up speed. It made a strange sound and I could feel a hard bang and it kept getting stuck in low gear. I took the car to the dealer immediately and was told the 5th gear pressure switch had failed. The transmission has a 60000 mile warranty but I was told this part was not under warranty since even though it controls the transmission it is not part of it. This is a very dangerous situation because if I was trying to accelerate to go on a freeway the car would not have been able to pick up speed and I could have been in an accident. Honda has not helped me at all even though I filed a complaint with them and they only offered me a $300 voucher instead of covering a known defect in their vehicle. I feel this car should be recalled for this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494791November 24, 2022
ENGINE
Problem with start-stop system. Engine shuts off when vehicle is stopped but engine does not restart at times. Dealership could not find a problem and said they’ve never heard of it happening to anyone else, BUT a simple online search shows that it is a problem and NHTSA has an open investigation. VERY DANGEROUS when the vehicle doesn’t restart at a stop light or in stop and go traffic. Honda needs to step up and rectify immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494455November 21, 2022
ELECTRICAL SYSTEM
Numerous restart issues when car in in idle mode stopped at a traffic light or stop sign. Car does not idle but completely powers off. I'm required to place car into "park", turn on power, shift to drive in order to accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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