Honda Pilot Complaints (2021)

452 consumer complaints on file.

#11628726December 4, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SEATS
1) Recall 2020-22 multi-model seat weight sensor safety recall. Called since February 2024 when it was posted. I called the dealership and was told that I will received a postcard by mail. I have been waiting for the postcard and called multiple dealerships multiple times. I have been told that they don't have the parts to fix the issue and be put on the waiting list until further notice. 2)The screen goes off or it goes blurry. 3)The Car charger goes out sometimes too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628090November 30, 2024
SERVICE BRAKES, STEERING
It's been a while my vehicle acting up, the brake is not working the way it was, had complained to the dealer but stating everthing looks ok, but i know how my car drives, steering is getting hard something is wrong its not normal, I have another suv I can tell something mechanical is wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627750November 27, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Infotainment screen goes blank all the time. Nothing at all on the screen including back up camera. Now it is causing the other sensors not to work so you don't know if you are close to hitting something. Honda has had this issue now for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627268November 25, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
The infotainment screen was black and not working at all so no back up camera. Also all the sensors warning you that you are getting to close to hitting something stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626857November 22, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The infotainment system has some major wiring issues that cause the screen to go black and disconnect which then renders the back up camera useless. There is a potential class action lawsuit over this issue. Lots of Honda Pilot owners have this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626388November 20, 2024
ELECTRICAL SYSTEM
Center infotainment system screen shorts out and goes dark. Back up camera will not work and it is unsafe to back up as you can't see below the rear window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625981November 18, 2024
ELECTRICAL SYSTEM
Infotainment system is crackling through the speakers and then the whole screen goes black and nothing works including the back up camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625133November 14, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The heat stopped working last year when parked. To the point where it's blowing out cold air. I brought it to the dealership and they told me nothing is wrong. It appears to be the thermostat which I now have to replace on my own. Also the transmission slips randomly and I was told that could not be repeated either. Yet the car only has 90,000 miles, this should not be occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625085November 13, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIRBAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624977November 13, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says the camera inside the vehicle needs to be replaced and it will cost $1,800. It looks like many people with similar models are encountering this problem with very young vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622019October 25, 2024
POWER TRAIN
When shifting from reverse into drive, there is a 5-10 second hesitation. I push the gas and the car does not go. It will eventually accelerate at a very high speed. Does not happen every time, but often enough to be very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620260October 16, 2024
UNKNOWN OR OTHER
as i approached a red light and hit the brake - the car went into auto idle. however this time, the car shut off completely. i was able to turn it back on but then it happened again when i hit the brakes again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620255October 16, 2024
ELECTRICAL SYSTEM
Auto start-stop system failed. The car completely shutoff when the engine idle was engaged in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619294October 11, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The system that is malfunctioning is the transmission. It is randomly shifting into neutral while at stop lights and while driving down the roads. This is an unsafe problem because the vehicle has to stop and be turned off then restarted before the transmission will allow you to change into drive. Stopping in the road on multiple occasions due to not being able to move to the side, has been causing hazardous conditions and near accidents on several occasions. The problem is random and when taken to the dealer for the issue, they test drove it for a few minutes and said they couldn't see the issue happening. They stated that we should just wait until it is happening more often and then come back. I have done a quick internet search for the issue and it has popped up in many Honda forums and sites. It seems to be a somewhat common problem. Honda seems to act unaware of the issue. Our insurance is aware of the issue but it has not been checked by anyone other than the dealership service department. There were no warnings or lights to indicate an issue before during or after the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618267October 5, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Normal driving of vehicle when suddenly several warning lights began to appear and show up every time when driving (LKAS, ACC, Mitigation, etc) despite these features working. Honda dealership claims it is due to a faulty front camera. Safety at risk because if these systems do fail, there will be no way of indicating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617921October 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car slammed on breaks for no reason. Good thing I was paying attention and was able to keep my vehicle under control. My neck hurt for the rest of the day and is Sore today. Now my cars system says the system isn’t working correctly after my car slammed on the breaks for basically no reason. I know this is an ongoing problem certain Honda models already. I believe every Honda with this system should be recalled.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11616940September 27, 2024
ENGINE, UNKNOWN OR OTHER
While stopped at a light the engine completely shut off and put itself into neutral. Nothing worked. Had to press and hold the ignition button for at least 5 seconds to shut down and restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616939September 27, 2024
ELECTRICAL SYSTEM
Infotainment systems makes a crackling sound then the whole system will shut down and screen goes black. Nothing with the system will work including the back up camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616908September 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
The truck lights came on, with no reason, ACC and LKAS dealer wants to charge 200 just to diagnose, I keep hearing many have thir problem, honda needs to fix this problem that they know they have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616559September 26, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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