Honda Pilot Complaints (2013)

272 consumer complaints on file.

#10552896November 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552366November 18, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
LETTER FROM CONSTITUENT REGARDING HONDA'S 2013 PILOT RECALL (NHTSA RECALL 13V-382/CAMPAIGN#JB5/SERVICE BULLETIN #13-075); HE HAS BEEN UNABLE TO CORRECT THE PROBLEM FROM AMERICAN HONDA MOTOR CO. OR UNIVERSITY MOTORS; REQUESTING ASSISTANCE FROM NHTSA. *SMD THE CONSUMER STATED HE WOULD LIKE TO HAVE THE LONG BLOCK AND SHORT BLOCK REPLACED. HE STATED HE TALKED TO THREE DIFFERENT AUTOMOTIVE MECHANICS, AND IT WAS IN THEIR OPINION THAT REPLACING ONLY THE SHORT BLOCK OF THE ENGINE WAS NOT A TRUSTWORTHY FIX. THE SHORT BLOCK REPAIR PERFORMED UNDER NON-FACTORY CONDITIONS, WHICH COULD LEAD TO CONTAMINATION OF THE ENGINE, THAT WOULD CAUSE SERIOUS ISSUES AND ENGINE FAILURE IN THE FUTURE. THE CONSUMER STATED THE DEALER WOULD NOT RETURN HIS CALLS. ALSO, THE CONSUMER WAS NOT GETTING THE PROPER GAS MILEAGE AS ADVERTISED. THE VEHICLE WAS RATED BETWEEN 16 AND 17 MPG, AND HE WAS GETTING 13 MPG. THE VEHICLE ROLLED BACKWARD ON A SLIGHT INCLINE, WHILE IN DRIVE, THERE WAS A VIBRATION/SHUDDER COMING THROUGH THE VEHICLE, WHEN MAINTAINING A CONSTANT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552518November 15, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
I HAVE A 2013 HONDA PILOT, LESS THAN 1 MONTH SINCE PURCHASE. AT SPEEDS FROM 20 MPH TO 70 MPH MY ENGINE AND CAR WILL, VIBRATE, SHUDDER. THERE IS ALSO A LOW FREQUENCY NOISE THAT SEEMS TO VIBRATE IN MY EAR WHICH IS ALSO QUITE A DISTRACTION. IT SEEMS TO HAPPEN MOST WHEN I AM ON A FLAT OR SLIGHT INCLINE. THE ONLY WAY TO GET IT TO STOP IS TO EITHER SPEED UP OR LET OFF THE GAS. THIS IS VERY DISTRACTING WHILE DRIVING AT HIGHWAY SPEEDS, AND VERY FRUSTRATING SINCE IT IS A NEW VEHICLE. I HAVE TAKEN IT BACK TO THE HONDA DEALERSHIP AND THEY SAID THAT THEY FEEL THE PROBLEM, BUT THEY SAID THAT AMERICAN HONDA STATES THAT THIS IS NORMAL FOR THIS VEHICLE. I DO NOT UNDERSTAND HOW THIS COULD BE NORMAL. A ROUGH FEELING, VIBRATING CABIN AND SHUDDERING ENGINE IS NOT A NORMAL OPERATING CAR. IT FEELS LIKE SOMETHING WILL BREAK OR COME LOOSE, WHICH MAKES ME VERY NERVOUS AS MY CHILDREN COMMUTE WITH ME EVERY DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551547November 8, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT EVERY TIME THE BRAKES WERE ENGAGED, THAT THE BRAKES WOULD SHUTTER AND THAT THERE WAS A VIBRATION ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ROTORS FAILED AND NEEDED TO BE RE-FINISHED. THE REPAIR WAS MADE HOWEVER, THE REMEDY FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN REPLACED THE ROTORS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551349November 7, 2013
ENGINE, POWER TRAIN
VIBRATION, HUMMING NOISE WHILE IN ECO MODE. AT SLOWER SPEEDS WHILE FEATHER GAS, ECO CAN SOMETIMES SEEMS TO GET CONFUSED ABRUPTLY TURN OFF CAUSING A JOLT LIKE FEELING. AT TIMES, ECO SEEMS CONFUSED WHETHER TO FIRE ON 2, 4, OR 6 CYLINDERS AND CAN BECOME IN ALMOST WHAT I CALL AN ARRHYTHMIA TYPE FEELING, WITH THE VIBRATION JUMPING AROUND UNTIL IT FINDS WHAT IT WANTS TO DO. NOTICED THE ISSUE SINCE I DROVE IT OFF THE LOT. AS EXPECTED, DEALER SAYS THEY CAN'T FIND ANY ISSUE. VIBRATION CAN BE SO BAD THAT I SOMETIMES THINK IT IS THE ROAD, BUT IT IS NOT. WOULD DUMP CAR BUT WOULD LOOSE MONEY. VERY UNFORTUNATE AND WILL NOT BE BUYING A HONDA AGAIN. IF YOU ARE LOOKING INTO ONE, PLEASE BE SURE TO TEST DRIVE AT ALL SPEEDS, ESPECIALLY CRUISING AT SLOW AND FASTER SPEEDS. CRUISING AND FEATHERING THE GAS IS WHEN YOU NOTICE IT MOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550738November 4, 2013
STEERING, ENGINE
MY HONDA PILOT STALLED WITHOUT ANY WARNING AND WITHOUT ANY ENGINE LIGHTS APPEARING WHILE DRIVING ON TWO WAY SIDE ROADS AND ENTERING A HIGHWAY. EMERGENCY BRAKE RELEASE HANDLE WAS NOT WORKING OR RELEASING THE BRAKE APPROPRIATELY SAME DAY. HONDA CAN'T REPLICATE THE ISSUE SO THEY SAY THE CAR IS TO GO WITH ME. NO EXPLANATION FOR INCIDENT. MANUFACTURER HAD THEM PUT SOMETHING IN THE COMPUTER TO READ 15 SECOND PRIOR TO AND AFTER A STALL. THIS IS AN UNSAFE VEHICLE TO DRIVE FOR ME, MY FAMILY AND ANYONE AROUND ME IF IT IS UNDIAGNOSED AND UNEXPECTED. POWER STEERING AND BRAKES LOST SO RISKS ARE HIGH. I RUN THE RISK OF CAUSING AN ACCIDENT, INJURY, AND/OR DEATH TO ANYONE IN THE CAR OR OTHERS. I FILED A COMPLAINT WITH HONDA, [XXX] CASE # [XXX] WITHOUT RESOLUTION AND WASTOLD TO PICK THE CAR UP FROM THE DEALERSHIP OR I BE CHARGED A FEE. THE CAR WAS AT BERNARDI HONDA IN NATICK AND THEY DID ALL THEY COULD TO REPLICATE AND WORK WITH HONDA, I WAS TOLD BY THEM TO PICK THE CAR UP OR BE CHARGED A FEE. THEY ARE AWARE THAT THE MANUFACTURER IS INVOLVED. I WENT TO PICK THE CAR UP ON SATURDAY NOVEMBER 2, AND DISCOVERED THE EMERGENCY BRAKE RELEASE CORD IS STILL BROKEN AND THERE WERE SCRATCHES ON MY CAR. I LEFT IT THERE SO THEY COULD ORDER PARTS AND FIX SCRATCHES. PLEASE ASSIST IF ABLE. I READ ABOUT TWO RECALLS BY HONDA FOR THE PILOT AND ODYSSEY REGARDING UNEXPECTED BRAKING AND HOW YOU ASSISTED! THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549638October 26, 2013
VEHICLE SPEED CONTROL
OFTEN WHEN I STEP ON THE GAS PETAL THE CAR HESITATES BEFORE ACCELERATING. THE DELAY IN ACCELERATION IS UP TO 3-5 SECONDS. OCCASIONALLY IT FEELS LIKE THE CAR IS GOING TO STALL. WHILE IT HAS BEEN HAPPENING IN THE SUBURBAN AND RURAL AREAS SINCE WE BOUGHT THE CAR IN LATE AUGUST, THIS WEEK I HAD TO DRIVE INTO AND AROUND THE CITY. WHEN I PRESS THE GAS PETAL DOWN, THE CAR SIMPLY DOES NOT MOVE FORWARD AND THEN, WITHOUT WARNING, IT JUMPS FORWARD AT A RAPID RATE. TO CONTROL THE CAR IT IS NECESSARY TO KEEP ONE FOOT ON THE GAS AND THE OTHER ON THE BRAKE IN CASE IT SURGES FORWARD AFTER THE HESITATION. THE PROBLEM IS WORST IN STOP AND GO DRIVING. IT IS FRIGHTENING , A DANGER TO ME AND MY PASSENGERS AND TO OTHER CARS NEAR ME. IT SHOULD BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549361October 24, 2013
POWER TRAIN, ENGINE
MY 2013 HONDA PILOT JERKS AND SURGES WHEN ECO LIGHT ENGAGES. I HAVE TAKEN THE VEHICLE TO THE DEALER TWICE, WITH A THIRD TRIP SCHEDULED AND AM TOLD, "WE CAN'T RECREATE THE PROBLEM." BUT, IT DOES IT ALL THE TIME WHEN I AM DRIVING, AND APPEARS TO BE A VERY COMMON PROBLEM BASED ON OTHER COMPLAINTS I HAVE READ ONLINE. THIS IS EXTREMELY UNACCEPTABLE AND HONDA NEEDS TO ACKNOWLEDGE THE PROBLEM, AS WELL AS PROVIDE ADEQUATE REPAIR. THIS IMPACTS THE VALUE AND MARKETABILITY OF THE VEHICLE. I WOULD GET RID OF IT TODAY IF IT WOULDN'T HAVE SUCH A NEGATIVE MONETARY IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548922October 22, 2013
ENGINE, POWER TRAIN
RUNS VERY ROUGH IN ECO MODE. NOTICEABLE VIBRATION IN STEERING WHEEL. CAR HAS DONE IT SINCE BRAND NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547673October 11, 2013
SERVICE BRAKES, STRUCTURE, VEHICLE SPEED CONTROL
UPON APPLYING THE BRAKE IN AN AVOIDANCE SITUATION, I NOTICED THE SPONGY FEEL TO THE BRAKES. WHAT CONCERNS ME MORE, IS THAT DURING THE PROCESS OF THE EVENT, THE BRAKE PEDAL SETTLES DOWN TO BELOW THE HEIGHT OF THE ACCELERATOR AND IF YOUR FOOT ISN'T SQUARE ON THE BRAKE PEDAL, YOU WIND UP HITTING THE GAS WHILE TRYING TO STOP THE VEHICLE.. I NEED TO TALK WITH SOMEONE. THIS IS MOST CERTAINLY A DEFECT IN DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536721August 22, 2013
VEHICLE SPEED CONTROL
SHORTLY AFTER ACQUIRING MY NEW PILOT IN FEBRUARY OF THIS YEAR I HAD AND INCIDENT WHEREBY AT A LOW SPEED I LOST ALL CONTROL OF SPEED AND THE CAR BEGAN TO SLOW DOWN. PRESSING THE ACCELERATOR DID NOTHING AND THE CAR BEHIND ME NEARLY HIT ME. IT TROUBLED ME, BUT THOUGHT IS WAS JUST SOMETHING ODD.. UNTIL IT HAPPENED AGAIN, AND AGAIN. I HAVE DEVISED A RESPONSE (REMOVE PRESSURE FROM THE ACCELERATOR ENTIRELY AND REAPPLY PRESSURE). THIS IS A DANGEROUS SITUATION FOR ANYONE WHO DOES NOT KNOW HOW TO REACT EVEN THOUGH ONE SHOULD NOT HAVE TO DO THIS. I REALIZE I AM NOT ALONE, NOR IS THIS AN ISOLATED INSTANCE TO MY CAR. BROWSE THE FORUM WWW.PILOTEERS.ORG AND THERE ARE NUMEROUS POSTINGS RELATED TO THIS AND IT SEEMS TO AFFECT BOTH 2012 AND 2013 PILOTS. HONDA HAS NEITHER ACKNOWLEDGED NOR ATTEMPTED TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532232July 28, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOORS CONTINUE TO LOCK AUTOMATICALLY WHEN THE KEYS ARE INSIDE THE VEHICLE. IF YOU OPEN A DOOR AND SET YOUR PURSE INSIDE, AND SHUT THAT DOOR TO OPEN ANOTHER...IE PUTTING CHILD IN CAR SEAT, OR LOADING EQUIPMENT IN BACK. CAR LOCKS AUTOMATICALLY. CHILDREN OR PETS COULD BE ENDANGERED BY THIS. PEOPLE COULD BE LEFT IN DARK PARKING LOT WITHOUT PHONE, OR IN DANGEROUS SITUATION BECAUSE OF THIS. IT IS A PROBLEM THAT NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525820July 19, 2013
STRUCTURE:BODY
I NOTICED WATER SITTING IN THE AREA WHERE THE PULL FOR THE GAS TANK. AT FIRST I THOUGHT IT WAS RELATED TO BRINGING A WET UMBRELLA INTO THE CAR. A FEW DAYS LATER I GOT MY CAR WASHED AND THE CAR WASH PERSON POINTED OUT WATER IN THE SAME SPOT. A FEW DAYS LATER WE GOT RAIN AND AGAIN WATER IN THE SAME AREA. AT THAT POINT WE WENT IN TO THE DEALERSHIP. THEY SAID IT WAS A BAD SEAL. TURNS OUT WHEN THEY WENT TO REPLACE THE SEAL THEY BROKE THE WINDSHIELD. THEY NOW HAVE TO ORDER A NEW WINDSHIELD WHICH MEANS THAT I WILL NOT HAVE MY NEW CAR FOR 9 OF THE 30 DAYS WE HAVE OWNED IT (ASSUMING WE GET IT BACK IN TIME). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525028July 15, 2013
SERVICE BRAKES
BRAKE PEDAL WAS SPONGY AND SEEMED TO GO DOWN TOO FAR. WHILE STOPPED WITH THE BRAKE PEDAL PRESSED AND MAINTAINING A CONSTANT PRESSURE ON THE PEDAL IT WOULD SLOWLY GO ALL THE WAY TO THE FLOOR. DEALER CHECKED IT OUT AND SAID MASTER CYLINDER WAS DEFECTIVE AND REPLACED SAME. APPROXIMATELY 4 WEEKS LATER WHILE DRIVING AT APPROXIMATELY 65 MPH A LOUD ROARING SOUND WAS NOTICED AND THEN A VERY NOTICEABLE VIBRATION BEGAN. PULLED OVER AND CHECKED TIRES AND NOTICED A SMELL THAT WAS ALMOST LIKE SOMETHING BURNING. THE HONDA DEALER WAS CLOSE BY SO I DROVE IT TO THE DEALER AND LEFT IT THERE AGAIN. AFTER CHECKING THE VEHICLE, THEY DECIDED THE PROBLEM WAS CAUSED BY CALIPER SLIDE PINS NOT RELEASING. THE MASTER CYLINDER WAS ADJUSTED ALONG WITH THE BRAKE PEDAL HEIGHT AND FREE PLAY. IT IS NOW 1 WEEK SINCE THAT WORK WAS PERFORMED AND ONCE AGAIN THE BRAKE PEDAL GOES TO THE FLOOR WITH CONSTANT PRESSURE APPLIED WHILE STOPPED AT A TRAFFIC LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523747July 8, 2013
ENGINE, POWER TRAIN
I PURCHASED A NEW 2013 HONDA PILOT EX-L ON JUNE 15. I NOTICED ON MY FIRST TRIP ON THE INTERSTATE THAT THE CAR HESITATES WHEN DRIVING IN ECO MODE. THIS IS VERY ANNOYING AS IT FEELS LIKE THE ENGINE ISN'T GETTING ENOUGH GAS. HAD IT CHECKED OUT AT THE DEALERSHIP AND WAS TOLD OTHERS HAD COMPLAINED TOO, BUT THIS WAS A NORMAL FUNCTION, NOTHING COULD BE DONE. I FEEL LIKE I'M JERKING DOWN THE ROAD. I TRADED A HONDA ODYSSEY, WHICH ALSO HAD ECO DRIVE, AND I NEVER HAD THESE ISSUES WITH THE VAN. I HATE TO DRIVE THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521669June 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 HONDA PILOT TOURING. THE CONTACT STATED THAT WHILE DRIVING DOWNHILL AT 65 MPH, THE VEHICLE STALLED. THE CHECK VEHICLE STABILITY ASSIST WARNING LIGHT WAS ILLUMINATED AND AFTER THE FAILURE OCCURRED, THE CHECK EMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE ENGINE HAD SEIZED AND INSTALLED A NEW ENGINE, BEFORE EVEN OPENING THE HOOD. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 5,700. THE CURRENT MILEAGE WAS 6,000. UPDATED 08/06/13*LJ UPDATED 08/5/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521162June 22, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
WHEN THE ECO TURNS ON START TO VIBRATE THE WHOLE CAR. THE CAR VIBRATES AND RATTLE NOISE COMES IN THE ENGINE COMPARTMENT. VERY DISTURBING OFR A NEW CAR BUT THEY SAY IS HOW THE ECO WORKS, CONCERNED CAN CAUSE ENGINE DAMAGE DUE TO VIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520295June 19, 2013
ENGINE AND ENGINE COOLING
2013 HONDA PILOT. CONSUMER WRITES IN REGARDS TO SEVERE VIBRATION WHEN ECO DRIVE ENGAGES. *SMD THE DEALER INFORMED THE CONSUMER THERE WAS NO FIX FOR THE PROBLEM, AS IT WAS A NORMAL CHARACTERISTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514548May 31, 2013
SERVICE BRAKES
PURCHASED NEW 2013 HONDA PILOT APPROXIMATELY 5/15/13. NOTICED OVER NEXT WEEK THAT BRAKE PEDAL HAS EXCESSIVE TRAVEL- REQUIRES PEDAL TO BE PUSHED MUCH FARTHER DOWN THAN SHOULD BE EXPECTED BEFORE THE BRAKES BEGIN TO ENGAGE, RESULTING IN LONGER STOPPING TIME/LENGTH. TOOK IN FOR SERVICE AT DEALERSHIP ON 5/28/13. DEALERSHIP RETURNED ON 5/30/13 STATING THEY WERE UNABLE TO FIND A PROBLEM. VEHICLE HAS NOT BEEN REPAIRED. CALLED ANOTHER DEALERSHIP- SERVICE PERSON STATED THAT THIS IS A KNOWN COMPLAINT FOR RECENT HONDA PILOTS, CAUSED BY BRAKE BOOSTER, AND IS NEITHER ADJUSTABLE NOR FIXABLE. VEHICLE ODOMETER CURRENTLY 600 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510887May 7, 2013
STRUCTURE
WE NOTICED WATER LEAKING FROM THE TOP OF THE WINDSHIELD INTO THE INTERIOR OF THE CAR. EITHER THE SEAM OF THE GASKET ON THE EXTERIOR OF THE WINDSHIELD OR THE INSTALLATION OF THE WINDSHIELD IS DEFECTIVE SINCE IT WAS LEAKING DURING A RAIN STORM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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