Honda Pilot Complaints (2020)

493 consumer complaints on file.

#11564814January 11, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
While driving the vehicle, all the aforementioned systems came on the cars dashboard stating that all of them have been turned off, and now there is a brake system issue with the vehicle. The car has 35000 miles and has not been in any accident or collision. Currently there is no warranty on the vehicle, but given that this is something that is impacting the safety of properly operating the vehicle and it’s safety equipment is not being made accessible to leverage is a major concern for a possible accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564681January 10, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while driving at approximately 35 MPH, the vehicle stalled. The vehicle was able to restart after being jumpstarted. On another occasion while in reverse(R), the vehicle stalled. The vehicle was able to restart after being jumpstarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564708January 10, 2024
VISIBILITY
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) and the vehicle was taken to the dealer and the recall repair was completed. The contact stated that after the recall repair was completed, the vehicle was driven to the residence. The contact stated that when the camera system was enabled, the camera was inoperable and displayed a black screen. The dealer was contacted and made aware of the failure however, the contact was informed that the failure would not be honored by the recall repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 44,616.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558799December 6, 2023
VISIBILITY/WIPER
Visors are defective on both the driver and passenger side. They are flopping down and impeding driver visibility, causing a safety hazard. According to my service advisor at the local Honda dealer, this is a known problem occurring as a result of warping plastic that holds the rod in the visor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557374November 29, 2023
SEAT BELTS
The contact owns a 2020 Honda Pilot. The contact stated that the driver’s side seat belt failed to lock securely in the buckle. The contact called the dealer who was unable to schedule an appointment to diagnose the vehicle until January. The contact was notified of NHTSA Campaign Number: 23V782000 (Seat Belts) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556574November 23, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car was park after I drop off wife to work after 30 minutes when back to the car started the engine and several warnings lights showed up in my dash check battery and alternator they are working fine. Replace battery and still have the problem .when to dealership and they told me camera in my windshield is bad. Checking in the forums I found out that several owner of Honda the have this issue with their vehicles . Can you guy’s please check into this matter. It will be appreciated no just me but a lot more owners like me thanks . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556044November 20, 2023
ELECTRICAL SYSTEM, ENGINE
On four (4) separate incidents, my car has either abruptly stopped running (waiting at a stoplight) or not been able to start. When I push the Engine Start/ Stop button to restart the car, it does not start and several random warning and dashboard lights flash on and off like crazy. These incidents occurred twice before the recall was fixed and twice AFTER the recall was (supposedly) fixed. Please help as I don’t want to be stranded AGAIN! This car is only a few years old. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554296November 9, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
American Honda states they performed NHTSA Recall Number 23V-431 but rear view camera still does not operate correctly. They are stating that I must pay out of pocket to replace a different part to be able to have the rear view camera operational again and per the terms of the recall notice, I am to have this fixed without charge and within a reasonable amount of time. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553713November 6, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too. Please include this as a part of this safety recall because of the safety issues it is causing as it relates to driver safety and Federal Motor Vehicle Safety Standard No. 111, "Rear Visibility".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553210November 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving at low highway speeds when the Collision Mitigation Breaking System had a malfunction and became disabled while driving in traffic. There was an audible alert and visual alerts which popped up and became a distraction while driving as it was sudden unknown what was happening and if the car was safe to drive. I was able to continue to drive home. The next morning I took the car to the dealer. The dealer scanned and checked out the car, but was not able to replicate the problem. The warning disappeared prior to arriving at the dealer. There were no other warnings prior to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552299October 27, 2023
ENGINE, ELECTRICAL SYSTEM
When stopping at a red light, my vehicle completely shut off (engine stopped, all lights went out, radio went blank) for a few seconds. The car turned back on (except for the engine). I was able to restart the engine after about 10 seconds, but I was stuck in the middle of traffic. I disabled the engine idol-stop feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550674October 18, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The sensors alerted me to Brake in an emergent flash and then slammed the brakes - when there was nothing in front of me. It happens when the car is going faster than 45 mph. It has happened on three separate occasions and the third time almost caused an accident on a two lane road traveling 55 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550103October 16, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The infotainment system that controls all audio and backup cameras to the car has been malfunctioning for years. The problem is the system will shut it self off and remain non functional for long periods of time then will turn itself back on at anytime. The dealer (with aid from Honda Field service tech) have evaluated the car multiple times and addressed the issue. Each time the same issue return. There has been multiple recalls for the issue and they have all been addressed but then the problems always return. While the system is down no audio feature of the car is available such as audible backup warning, audible collision warnings etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549039October 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
as I am driving down a 2 lane road( the road can be flat or hilly or curve right or left) the brake warning light comes on falsely when a car is approaching me from the opposite way and the brake warning light displays and sometimes it shakes the wheel. this falsely is indicating that I am needing to brake to avoid a collision when there is NOT an chance at a collision is going to happen. we were a Honda dealer from 1971 until 2020 with multiple manufacturer's and have NEVER HAD THIS HAPPEN on ANY VEHICLE until I bought this 2020 Honda Pilot EXL for my own personal use. I bought my daughter the exact same year make and model and her 2020 Honda Pilot is not doing this and neither are the 2 other cars in our household having this problem (2019 and 2023). I have taken it to the dealer multiple times and a Honda engineer has looked at it but it is my option after many trips to the dealer and phone calls that they do not know how to fix or do not want to fix it. NO ONE WOULD BUY A 2023 HONDA PILOT IF THIS LIGHT WOULD GO OFF ON A TEST DRIVE! please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548021October 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Honda Pilot. The contact stated that while stopped at a red light, the Auto START/STOP feature activated; however, after releasing the brake pedal, the engine failed to restart. Additionally, the transmission had erroneously shifted into neural. The contact stated that the vehicle was turned off and shifted into park before pressing the START/STOP button to restart the vehicle. The failure had occurred on several occasions. The vehicle was taken to the local dealer who performed a software update, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544592September 14, 2023
ELECTRICAL SYSTEM
Numerous times while stopped at a red light/stop sign/traffic, the auto idle stop feature will kick in, but then the car will not immediately restart. Most times if the car is then turned all the way off and put in park it will restart. Now two different times, it would not start back up at all causing to car to be stuck in the middle of the road and requiring it to be towed. Prior to the incident occurring there were no warning lights or error messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544319September 13, 2023
ENGINE, ELECTRICAL SYSTEM
The engine failed to start after being stopped at a red light. I engaged the gas and the entire car just shut down. I was stuck at the light in the middle lane with cars honking all around me. I attempted to put the car in drive, neutral, park and nothing worked. Somehow I was able to restart the car after many cycles of the light. This came out of nowhere; i.e. - it's never happened to me prior and is a HUGE safety issue. After doing some research, it seems this is an issue many Honda owners are complaining about. The incident occurred to me just as many others are detailing the exact same issue. To date, no one has inspected the vehicle but an appointment with the dealership has been made. There were no warning lamps, messages, or other symptoms prior to this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542308September 2, 2023
POWER TRAIN
Rear differential driveshaft seal leaking fluid on driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542017September 1, 2023
SEATS
Another vehicle pulled out in front of me, I had to slam on my brakes to prevent accident. The second row passenger seat unlatched and slammed forward. Had my daughter been with me she would have been seriously hurt or worse. Her seat slammed forward and was lodged into the back of the front seat. I honestly do not believe this was related to her seat not being locked in place well on my behave. Anytime one of the second two seats are moved I make sure they are pushed back as far as they will go to give the kids the most leg available. I truly believe I had to hit my brakes so hard the seat latch/lock failed and released the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542116September 1, 2023
ELECTRICAL SYSTEM
I received a recall notice from NHTSA about my Pilot. The MOST cable connected needs to be replaced. I am writing because I have contacted two different dealerships. They are unable to address the defect until January 2024 or April 2024 respectively. You letter said that if the repair could not be done within 60 days of receiving the letter, to contact the NHTSA. The second dealership informed me that they only schedule one recall appointment per week, and that was why they can't fix it until April of next year. Please advise what I should do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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