Honda Pilot Complaints (2013)

272 consumer complaints on file.

#10682110February 9, 2015
SERVICE BRAKES
PURCHASED A NEW 2013 HONDA PILOT - WITHIN 7-8 MONTHS BRAKES WERE VIBRATING AND CATCHING. TOOK TO HONDA DEALER FOR REPAIR. DEALER STATED YES THEY WERE AWARE OF THIS PROBLEM AND IT HAD BEEN OCCURRING ON THEIR VEHICLES. WITHIN ANOTHER 8-9 MONTHS SAME THING HAPPENS. DEALER STATED THAT ROTORS BECOME WARPED. THEY REPAIRED BUT I HAD TO PRESSURE THEM TO REPAIR WITH NO CHARGE. PILOT IS NOW JUST OVER 2 YEARS OLD - HAS 34,450 MILES AND IT IS HAPPENING AGAIN. WHEN I MENTIONED THIS TO CUSTOMER SERVICE REP HE STATED "YES VEHICLE WEIGHTS TOO MUCH - IS TOO HEAVY". IF HONDA IS AWARE OF THIS PROBLEM WHY ARE THEY NOT FIXING IT / HAVING BETTER DESIGN, ETC? I WILL NOT PURCHASE ANOTHER HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682161February 9, 2015
SEATS, UNKNOWN OR OTHER
EVERY TIME I DRIVE THE CAR I HEAR SOME RATTLE- SQUEAKY KIND OF NOISES COMING FROM THE PASSENGER FRONT SEAT , I HAVE TAKEN THE CAR 4 TIMES ALREADY AND THE TECHNICIAN HASN'T BEEN ABLE TO FIX THE PROBLEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682386February 9, 2015
ENGINE
EVER SINCE PURCHASED NEW, THE ENGINE HESITATES AT 10 MPH WHEN ACCELERATING. I HAVE TAKEN IT TO THE DEALER REPEATEDLY, BUT THEY DO NOT GIVE ME ANY REASON FOR WHY THIS IS HAPPENING. IT HAPPENS PERIODICALLY ABOUT TWO TO THREE TIMES A WEEK. PRESENTLY VEHICLE HAS 15,000 MILES ON IT. THIS IS DANGEROUS AS I MIGHT BE CHANGING LANES, ACCELERATING FORWARD, OR TURNING A CORNER, WHEN THE VEHICLE HESITATES. I HAVE ALSO REPORTED THIS TO AMERICAN HONDA, WITH NO EXPLANATION GIVEN BY THEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678499January 23, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED WHEN THE BRAKES WERE APPLIED, THE VEHICLE VIBRATED AND THE STEERING SHIMMIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671892January 12, 2015
ENGINE
MY HONDA PILOT VIBRATES AND HUMS WHEN THE ECO LIGHT COMES ON. I NOTICE IT AT LOWER SPEEDS AND RPMS, NOT SURE IF IT IS TRANSMISSION OR ENGINE, MENTIONED TO MY SERVICE TECH BUT THEY COULD NOT FIND AND ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670627January 7, 2015
ENGINE
OUR HONDA 2013 PILOT HAS HAD THIS PROBLEM SINCE WE PURCHASED IT NEW. THERE IS AN ENGINE NOISE THAT SOUNDS LIKE METAL VIBRATING/FLAPPING. IT USUALLY OCCURS WHEN DRIVING BETWEEN 40-60 MILES PER HOUR, BUT NOT ALWAYS. IT SEEMS TO HAPPEN WHEN DRIVING UP A HILL OR TURNING. ALTHOUGH IT ALSO OCCURS WHEN DRIVING ON A FLAT SURFACE DURING ACCELERATION. WE BROUGHT IT INTO THE DEALER SERVICE STATION TWICE. THE FIRST TIME THEY DID NOT HEAR IT, BUT NEITHER COULD WE. DURING THE SECOND VISIT. THE MAINTENANCE SUPERVISOR SAID HE BARELY HEARD THE SOUND- IT WAS FAINT. THEY OFFERED NO EXPLANATION, BUT SAID TO BRING IT IN WHEN IT IS LOUDER. I'M CONCERNED THAT THEY WON'T HEAR IT UNTIL OUR 36 MONTH WARRANTY EXPIRES! I'VE READ ONE OTHER COMPLAINT ABOUT THIS NOISE AND SEE NO RECALLS. DOES ANYONE ELSE HAVE THIS PROBLEM WITH THEIR 2WD 2013 HONDA PILOT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669195December 30, 2014
ELECTRICAL SYSTEM
AT ABOUT 12:05 PM, ON DECEMBER 7TH (WHILE DRIVING APPROXIMATELY 45MPH) ON A FLAT SURFACE STREET WITH MY WIFE IN THE FRONT SEAT AND TWO CHILDREN IN THE BACK SEAT, WE HEARD A GRINDING NOISE COMING FROM BENEATH THE FRONT PASSENGER SIDE OF THE CAR. SECONDS LATER, MY WIFE GRABS HER FOOT AND SCREAMS IN EXCRUCIATING PAIN. I PULL OVER AND SAW A .25 INCH? THICK BY 5 INCH LONG ABRASION THAT RAN ACROSS THE ARC OF HER RIGHT FOOT THAT TORE THE TOP LAYERS OF HER SKIN. AFTER WE STOPPED BY A LOCAL TARGET TO BUY GAUZE AND BANDAGES AND DROPPED OFF OUR CHILDREN AT A LOCAL FRIEND'S HOUSE I CHECKED MY WIFE INTO URGENT CARE AT ST. JUDE'S HOSPITAL, LOCATED WITHIN TEN MILES OF THE INCIDENT, TO HAVE THE WOUND EXAMINED. A PHYSICIAN DIAGNOSED THE ABRASION AS A SECOND DEGREE ELECTRICAL BURN AND GAVE HER A TETANUS SHOT AND PAIN MEDICATIONS. I REPORTED THE ISSUE TO OC HONDA WORLD, THE DEALERSHIP WHERE I PURCHASED THE CAR FROM WHILE WAITING IN LOBBY. I TOOK THE CAR IN ON DECEMBER ON 9TH AND 17TH AND THE SERVICE DEPARTMENT AT OC HONDA WORLD FOUND NOTHING FAULTY. PHOTOS OF THE INJURY COULD BE VIEWED AT: HTTP://TINYURL.COM/PILOT-INJURY-PHOTOS. I CONTACTED [XXX], HUMAN RELATIONS MANAGER, FROM HONDA OF NORTH AMERICA ON DECEMBER 16TH TO ADDRESS A SAFETY QUESTION HE WOULD NOT ANSWER... IF MY CAR HAS BEEN INSPECTED BY THE SERVICE TECHNICIANS AT OC HONDA WORLD AND FOUND NOTHING FAULTY... IS IT SAFE TO TRANSPORT PASSENGERS IN THE FRONT SEAT OF MY CAR? HE POLITELY AND FIRMLY SAID I CANNOT ANSWER THAT QUESTION. HE STATED THAT ANYTHING COULD HAPPEN NOW AND IN THE NEXT TEN MINUTES. THIS WAS VERY COMFORTING AS I BOUGHT MY HONDA PILOT TOURING WITH THREE FACTORS IN MIND: (1) SAFETY; (2) RELIABILITY; AND (3) ROOMY INTERIOR SPACE. THIS INCIDENT COMPLETELY FACTORED OUT MY FIRST PRIORITY AS PASSENGER SAFETY HAS BEEN COMPROMISED... WHAT OPTIONS DO I HAVE AS A CONSUMER? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/29/16 *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10668145December 24, 2014
POWER TRAIN
PURCHASED VEHICLE USED AS A HONDA CERTIFIED VEHICLE ON 10/23/14. DURING TEST DRIVE WE DID NOT NOTICE VIBRATION IN DRIVE TRAIN - POSSIBLY BECAUSE FLUIDS WERE COLD. DURING A ROAD TRIP 2 WEEKS AFTER ABOVE DATE, WE NOTICED A VIBRATION IN 51, 52, 53 MPH RANGE. FELT LIKE TRANSMISSION OR TORQUE CONVERTER WAS TRYING TO SHIFT UP OR DOWN. TOOK BACK TO DEALERSHIP AND EXPLAINED PROBLEM, SERVICE WRITER TOOK FOR A TEST DRIVE AND EXPLAINED THAT HE FELT IT WAS WHEN ENGINE WAS GOING INTO "ECONOMY" MODE AND HALF THE CYLINDERS WERE SHUTTING DOWN.???? ON A LATER ROAD TRIP ON MORE OPEN HIGHWAY, WE NOTICED SAME VIBRATIONS IN 61, 62, 63 MPH RANGE - I WATCHED THE ECON. DASH LIGHT AND IT DIDN'T NECESSARILY CHANGE WHEN WE FELT VIBRATIONS. TOOK BACK TO DEALERSHIP AND I DROVE VEHICLE WHILE SERVICE WRITER WATCHED, LOOKED, AND LISTENED. HE SAID HE COULD FEEL VIBRATION BUT UNTIL A WARNING LIGHT CAME ON, THEY MIGHT SPEND MANY HOURS/DAYS TRYING TO FIND PROBLEM BUT NOT LOCATE IT. WE ARE KEEPING OUR FINGERS CROSSED THAT NOTHING SERIOUS DEVELOPS AND ENDANGERS LIVES OR VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661437December 1, 2014
ENGINE, POWER TRAIN
TURNED ON THE CAR AND BACKED OUT OF MY DRIVEWAY, WHICH IS SLOPED SO IT DOES NOT REQUIRE ANY ACCELERATION. SHIFTED INTO GEAR ON THE STREET AND BEGAN TO ROLL FORWARD. APPLIED PRESSURE TO THE ACCELERATOR AND NOTICED THAT THE CAR WAS NOT RESPONDING AT ALL - ENGINE WAS NOT REVVING, CAR WAS NOT MOVING FORWARD DESPITE FLOORING THE GAS PEDAL. STOPPED AND SHIFTED INTO REVERSE AND HAD THE SAME PROBLEM. SIMULTANEOUSLY, SEVERAL WARNING LIGHTS APPEARED INCLUDING VEHICLE STABILITY CONTROL AMONG OTHERS. EVENTUALLY HAD TO LEAVE THE CAR DISABLED ON THE SIDE OF THE ROAD AND HAVE IT TOWED TO A LOCAL HONDA DEALER, WHERE THEY WERE UNABLE TO REPLICATE THE PROBLEM. AFTER 3 DAYS, THEY "RESET ALL THE COMPUTERS" AND TOLD ME THE CAR WAS FIXED. SAME PROBLEM OCCURRED 2.5 WKS LATER. AGAIN, DEALER COULD NOT REPLICATE THE PROBLEM. HOWEVER, THEY REPLACED THE "BOX" WHICH THE ACCELERATOR CONNECTS TO AND TOLD ME THE PROBLEM SHOULD BE FIXED. 3 DAYS AFTER RETURNING THE CAR TO ME, THE SAME INCIDENT OCCURRED A 3RD TIME. THIS TIME THE VEHICLE FLUIDS WERE ALSO OVERHEATING. I LEFT THE CAR RUNNING UNTIL A HONDA TECHNICIAN COULD COME AND TAKE A LOOK AND SEE THE PROBLEM IN ACTION. UNFORTUNATELY, HE SHUT THE CAR OFF UPON ARRIVAL AND THEN WAS NOT ABLE TO RECREATE THE PROBLEM. HONDA HAS NOW HAD MY VEHICLE FOR 8 DAYS WITH NO PROGRESS. THEIR ONLY SUGGESTION IS TO UNINSTALL THE REMOTE STARTER WHICH CAME WITH THE CAR WHEN I PURCHASED IT NEW. THEY HAVE NO EVIDENCE THAT THE REMOTE STARTER IS CAUSING THE PROBLEM AND HAVE NOT OFFERED TO COMPENSATE ME IN ANY WAY FOR ITS REMOVAL. CAR IS ONLY 1.5 YRS OLD. *TR UPDATED 12/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653422November 7, 2014
ENGINE, VEHICLE SPEED CONTROL
THIS HAS HAPPENED SEVERAL TIMES: CAR IS A STOPPED OR SLOWLY ROLLING AND YOU STEP ON THE GAS TO GET INTO TRAFFIC FLOOR TO THE FLOOR AND THE CAR DOESN'T MOVE. THE NEWEST INCIDENT TODAY IS THE CAR WAS IN MOTION GOING APPROXIMATELY 10 MPH WHEN IT COMPLETELY DIED. ALL POWER LOST, COULD NOT STEER AND HAD TO PUMP THE BRAKE SEVERAL TIMES TO STOP. DEALERSHIP SAYS VERBALLY OVER PHONE NO OPEN RECALLS ON CAR AND UNLESS THEY CAN RECREATE, THEY PROBABLY CAN'T FIX ANYTHING. I AM GOING TO GET KILLED WITH MY BABY IN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650547October 27, 2014
ENGINE, VEHICLE SPEED CONTROL
WHEN TRYING TO ACCELERATE AT LOW SPEEDS OR FROM A STOP, THERE IS A 2-5 SECOND HESITATION AND THEN A SURGE. THIS HAS HAPPENED SEVERAL TIMES A WEEK SINCE WE BOUGHT THE VEHICLE. THE SCARIEST PART IS THAT IT IS UNPREDICTABLE. IT IS ESPECIALLY DANGEROUS WHEN ENTERING BUSY TRAFFIC, WHICH WE HAVE A LOT OF. WE HAVE COMPLAINED TO THE DEALER EVERY TIME WE HAVE TAKEN THE VEHICLE IN FOR REGULAR MAINTENANCE. OF COURSE THEY SAY THEY CAN'T MAKE IT FAIL WHEN THEY TEST DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649973October 25, 2014
SERVICE BRAKES
AT VARIOUS SPEEDS THERE WAS A SEVERE PULSATION. THIS ALSO OCCURED UPON BREAKING. THE VEHICLE WAS BROUGHT TO FINDLAY HONDA IN LAS VEGAS, NV. THIS OCCURED ON 25 JULY 2014. THE MILAGE WAS 31025. ON OCTOBER 16, 2014 I RETURNED MY VEHICLE TO THE SAME LOCATION AND HAD THE IDENTICAL WORK COMPLETED. A RESURFACIMG OF BOTH FRONT AND REAR BREAK DISCS . MILAGE 35128. FOUR THOUSAND MILES LATER AND THE SAME CONDITIION HAPPENS AGAIN! MY CONCERN IS THAT THIS PROBLEM WILL CONTINUE AND I DO NOT KNOW HOW MANY TIMES THESE DEFECTIVE DISCS CAN BE RESURFACED BEFORE I NEED TO HAVE THEM REPLACED. THIS WILL RESULT IN A HUGE EXPENCE, I'M SURE. I EXPECT A MUCH BETTER PRODUCT THAN WHAT I CURRENTLY OWN'. MY SON IS CURRENTLY DRIVING MY 2004 PILOT AND HAVE HAD ALMOST NO PROBLEM WITH THAT VEHICLE WHICH CURRENTLY HAS 136K.MILES. MY REMEMDY SHOULD BE THE REPLACEMENT OF THE BOTH THE FRONT AND REAR WHEELS WITHOUT CHARGE, BECAUSE THIS PROBLEM DOES NOT APPEAR TO BE GETTING BETTER. I EXPECT THE SAME PROBLEM TO OCCUR AT 40K WHICH, OF COURSE IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644315October 13, 2014
POWER TRAIN
ANY TIME ECO MODE VCM (VEHICLE CYLINDER MANAGEMENT) ENGAGES ENGINE SHUDDERS AND ENTIRE VEHICLE VIBRATES UNTIL ECO MODE DISENGAGES UPON INCREASED ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644323October 13, 2014
STEERING, SUSPENSION
VEHICLE PULLS TO THE LEFT. THE DEALER PERFORMED AN ALIGNMENT AFTER MY TEST DRIVE AND IT IMPROVED SLIGHTLY THOUGH TECHNICIAN INDICATED HE FOUND NOTHING. HAD VEHICLE ALIGNED BY DEALER AGAIN AT 5000 MILES AS IT WAS PULLING LEFT AGAIN. TECHNICIAN FOUND ALIGNMENT NEEDED CORRECTION. VEHICLE STILLS PULLS TO LEFT AND GETS WORSE THE MORE WE DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637414September 18, 2014
POWER TRAIN, ENGINE, STEERING
INTERMITTENTLY WHEN STARTING TO DRIVE AFTER BEING STOPPED AT LIGHT OR STOP SIGN THE ENGINE WILL HESITATE AND BOG DOWN FOR A FEW SECONDS BEFORE IT "KICKS IN" AND THEN THERE IS A "SURGE OF POWER". THIS IS VERY ANNOYING AND ALSO VERY DANGEROUS AS SOMEONE COULD EASILY GET REAR-ENDED OR WORSE YET GET CAUGHT IN THE INTERSECTION IN ONCOMING TRAFFIC. THERE IS ALSO VIBRATION AND SHUTTER AT CERTAIN SPEEDS AND SEEMS TO BE WORST WHEN ECO MODE KICKS IN AND WHEN DRIVING CONSERVATIVELY. THERE IS ALSO A PULL IN THE STEERING UPON ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631504September 8, 2014
FUEL/PROPULSION SYSTEM
SEVERE HESITATION WHEN TRYING TO ACCELERATE AT LOW SPEEDS...NO RESPONSE FOR 1 TO 2 SECONDS...EXTREMELY DANGEROUS WHEN TRYING TO TURN OR PULL INTO MOVING TRAFFIC...PROBLEM IS SPORADIC BUT FREQUENT(2-3 TIMES PER WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626108August 18, 2014
LATCHES/LOCKS/LINKAGES
TEN MINUTES AFTER LOCKING THE PILOT WITH THE DRIVERS DOOR POWER LOCK, WE HEARD TWO BOOMS AND FOUND THE CAR WITH FIRE COMING OUT FROM UNDER THE HOOD AND HAD ENGULFED THE DASHBOARD. THE CAR WAS ENGULFED IN FLAMES BY THE TIME THE FIRE COMPANY COULD USE FOAM ON THE CAR. WE HAD NOT DRIVEN THE CAR FOR 7 HOURS PRIOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10622383August 14, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SOMETIMES WHEN STARTING OUT AND MAKING LEFT OR RIGHT HAND TURN AFTER BEING STOPPED AT A STOP LIGHT OR STOP SIGN, THE ENGINE WILL HESITATE AND BOG DOWN FOR A FEW SECONDS BEFORE IT "KICKS IN" AND THEN THERE IS A "SURGE OF POWER". THIS IS VERY ANNOYING AT THE LEAST AND ALSO VERY DANGEROUS AS ONE COULD EASILY GET REARENDED OR WORSE YET GET CAUGHT IN THE INTERSECTION IN ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609008July 8, 2014
AIR BAGS
ON 06/28/2014 THE FRONT PASSENGER AIRBAG SENSOR INDICATED THAT THE AIRBAG IS OFF WHEN A PASSENGER IS SEATED IN THE SEAT. MY 12 YR OLD SON (114 LBS.) WAS THE PASSENGER AT THE TIME OF FAILURE.WE HAVE DOCUMENTED/PHOTOGRAPHED THE AIRBAG LIGHT INITIATING A SENSOR AS BEING OFF WHILE THE SEAT HAS AN OCCUPANT AND WHILE THE VEHICLE IS BEING DRIVEN. THIS CONSTITUTES A SIGNIFICANT PUBLIC SAFETY HAZARD FOR ALL FRONT SEAT PASSENGERS OF 2013 HONDA PILOT VEHICLES AND ANY OTHER HONDA PRODUCT THAT USES THIS SAME SENSOR.FINDLAY HONDA, 7494 W AZURE DR, LAS VEGAS, NV 89130 , 702-982-4200. FINDLAY SERVICE HAS INSPECTED THE VEHICLE ON 06/30/2014, THEY ADVISED THAT THEY HAD RESET THE "CIRCUITS" TO THE AIRBAGS AND THAT THE VEHICLE WAS READY TO DRIVE. OUR 2013 HONDA PILOT MANUAL INDICATES THIS SENSOR WILL TURN OFF AIRBAGS IF PASSENGER IS LESS THAN 65 LBS. MY SON IS 114 LBS. WHEN THE AIRBAG DISARMED. WE PICKED IT UP LATE ON 06/30/2014 AND DISCOVERED THE SAME ISSUE AND LEFT IT AT THE DEALER SERVICE AGAIN FOR REVIEW TODAY, 07/01/2014.I BROUGHT MY SON IN WITH ME TO FINDLAY DEALERSHIP SERVICE THIS MORNING TO REPLICATE THE ISSUE IN FRONT OF FINDLAY DEALER TWO AUTO TECHS AND SERVICE EMPLOYEE. THE FAILURE OCCURRED AGAIN WITH MY SON IN THE SEAT AGAIN.I WAS JUST ADVISED BY FINDLAY HONDA SERVICE REP, DOUG GRANT ON JULY 2, 2014 THAT HIS TECHS CHECKED WITH HONDA CORPORATE WHO STATED " ANYONE UNDER 150 LBS., SEATED IN THE FRONT PASSENGER SEAT MAY DISABLE THE SENSOR WHICH WILL DISABLE THE FRONT PASSENGER SEAT AIRBAG FROM DEPLOYING DURING A CRASH.PLEASE INVESTIGATE AS THIS IS A HUGE VEHICLE SAFETY ISSUE. WE DO NOT WANT TO ACCCEPT THIS VEHICLE BACK TO USE AS THIS IS A UNKNOWN AND UNDOCUMENTED DISCREPANCY WITH HONDA AND ITS SERVICE AND PARTS SECTION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608008July 3, 2014
SERVICE BRAKES
THE BRAKES STARTED TO VIBRATE WHEN APPLIED. THIS HAPPENED WITH ONLY 16000 MILES. IT WAS VERY FRIGHTENING TO MY WIFE. NOW THE CAR HAS 35000 MILES AND THE BRAKES ARE BAD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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