Honda Pilot Complaints (2007)

211 consumer complaints on file.

#10255907January 21, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AFTER SMELLING A STRONG ODOR OF ANTIFREEZE, I DECIDED TO BRING MY 2007 HONDA PILOT IN TO CHECK THE RADIATOR. ALTHOUGH, THE GAUGES DID NOT INDICATE OVERHEATING AND I DID NOT OBSERVE ANTIFREEZE COOLANT LEAKING, THE ODOR WAS BECOMING EXTREMELY STRONG. I WAS NOT ABLE TO GET INTO THE HONDA DEALERSHIP SO I BROUGHT MY VEHICLE TO A BIG O TIRE STORE TO INSPECT THE COOLANT SYSTEM. IT WAS FIRST DIAGNOSED AS A CORE ENGINE HEATER PROBLEM. HOWEVER, AFTER DISASSEMBLING THE VEHICLE, IT WAS DISCOVERED THAT A HOSE LEADING TO THE REAR AC/HEATING SYSTEM WAS LEAKING. ACCORDING TO THE MECHANIC, THE FACTORY PLACED THE CLAMP OVER THE HOSE AND NOT OVER THE NOZZLE. THIS DIRECTLY LED TO THE PUNCTURE OF THE HOSE AND SUBSEQUENT LEAKAGE OF ANTIFREEZE THROUGHOUT THE ENTIRE FLOORING OF MY VEHICLE. A REQUEST TO AMERICAN HONDA TO REIMBURSE ME FOR THE REPAIR WAS DISMISSED SINCE I DID NOT BRING MY VEHICLE INTO A HONDA DEALER. MY COMPLIANT IS TO SEEK RECOVERY OF $450 FOR THE SERVICE REPAIRS AND ADDITIONAL EXPENSE TO REPLACE THE ANTIFREEZE SOAKED CARPET AS WELL AS CLEAN ALL REMAINING RESIDUE. I PURCHASED THE VEHICLE NEW IN JANUARY 2006. THE WARRANTY WAS FOR 3 YEARS/36,000 MILES. CURRENTLY, I HAVE 53,000 MILES ON THE VEHICLE. DUE TO THE FACT THAT THE REPAIR WAS DUE TO FAULTY ASSEMBLY AT THE FACTORY, I AM SEEKING REIMBURSEMENT FOR THIS REPAIR. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255110January 14, 2009
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER FLUID FREEZES AT TEMPERATURES BELOW FREEZING. THIS HAS HAPPENED FOR THE LAST TWO DAYS STRAIGHT. IT ALSO HAPPENED ONE TIME BEFORE. DEALERS ARE CLEARLY AWARE OF A DESIGN DEFECT WITH HONDA PILOT, THEY SAY THERE IS NO FIX OR REPAIR AVAILABLE, AND CAN ONLY FLUSH AND THAW THE LINE. THIS IS CLEARLY AN IMMEDIATE SAFETY ISSUE, WHEN THERE IS SNOW OR ICE NOT HAVING WIPER FLUID IS A VERY VERY SERIOUS SITUATION. I WAS 2 HOURS FROM HOME ON THE KENNEDY EXPRESSWAY WITH NOWHERE TO GO AND UNABLE TO SEE THE ROAD IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246820October 27, 2008
ENGINE AND ENGINE COOLING, VISIBILITY
I WAS DRIVING ON A MASSPIKE (I-90) AT 60 MPH AROUND 5 PM WESTBOUND. ALL OF A SUDDEN, WITHOUT ANY WARNING, EVERYTHING JUST WENT OUT IN THE CAR, THE ENGINE JUST DIED ON ME, ALL THE LIGHTS ON THE DASHBOARD, NAVIGATION, ETC. NEITHER THE ACCELERATOR NOR THE BRAKE WORKED ON ME. I WAS LUCKY ENOUGH TO PULL THE CAR OVER TO THE FAR RIGHT LANE. BUT I COULDN'T TURN THE EMERGENCY SIGNAL ON BECAUSE THERE WAS NO POWER. IN ADDITION, WINDOWS DIDN'T OPERATE EITHER SO I COULDN'T EVEN LET OTHER DRIVERS ON THE ROAD THAT I WAS STOPPED IN THE MIDDLE OF THE HIGHWAY. I CALLED AAA AND THE STATE TROOPER. WHILE I WAS WAITING FOR THEM TO COME OUT, ABOUT 10 MINUTES LATER, THE POWER CAME BACK ON BY ITSELF. SO I FINALLY TURNED THE KEY TO THE OFF POSITION AND TRIED STARTING THE CAR AGAIN. AND IT STARTED AND I DROPPED OFF THE CAR AT THE SERVICE DEPARTMENT AT THE DEALER. I WAS VERY LUCKY THAT I DIDN'T GET INTO AN ACCIDENT AND ALSO LUCKY MY 7-MONTH-OLD DAUGHTER WAS NOT IN THE CAR WITH ME. THIS IS A SERIOUS SAFETY ISSUE TO ME AND THEREFORE, I FILED A COMPLAINT TO HONDA. AFTER 4 DAYS, CASE MANAGER FINALLY CALLED ME BACK TELLING ME THEY WILL FIX THE CAR. THE MECHANIC THINKS IT'S A BATTERY CABLE PROBLEM. I BOUGHT THAT CAR BRAND NEW AND DROVE IT FOR ABOUT 18 MONTHS WITH ABOUT 40,000 MILES ON IT NOW. ACCORDING TO THE CASE MANAGER, BECAUSE THE CAR IS OUT OF WARRANTY, THERE IS NOTHING THEY CAN DO OTHER THAN FIXING THE CAR "OUT OF COURTESY." I DON'T WANT TO BE IN THAT CAR, NOT ESPECIALLY WITH MY LITTLE GIRL. THEY CAN'T EVEN GUARANTEE ME THAT THIS WON'T HAPPEN AGAIN WHEN THEY "FIX THE PROBLEM" THEY THINK IS THE CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241320September 8, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2007 HONDA PILOT ONLY 14 MONTHS OLD, A/C QUIT WORKING. DIAGNOSED BY DEALERSHIP AS A BROKEN COMPRESSOR DUE TO "ROAD DEBRIS". PART WAS REPLACED AT A COST OF $600 TO VEHICLE OWNER, NOT COVERED BY WARRANTY. DUE TO THE DESIGN OF THE LARGE OPENINGS OF THE GRILL ROAD DEBRIS CAN EASILY DAMAGE THIS COMPONENT ANYTIME. HONDA OFFERED NO OPTIONS OR SOLUTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234097July 13, 2008
CHILD SEAT:TETHER: STRAP/WEBBING
PLASTIC PART ON THE TETHER STRAP (TO ADJUST IT) BROKE (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=HONDA, MODEL=PILOT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233444July 7, 2008
ELECTRICAL SYSTEM
2007 HONDA PILOT ,NUMEROUS COMPLAINTS ABOUT STALLING AND DRIVABLE ISSUES, TOOK PILOT TO DEALER WITH SAME COMPLAINTS OF ENGINE LIGHT, STALLING,DEALER FOUND SEVERAL CODES IN SYSTEM DROVE PILOT HOME ON THE EVENING OF THE 24TH DROVE TO WORK ON THE 25TH AND THAT WHEN I EXPERIENCED THE SAME PROBLEMS AND WITHIN SEVERAL HOUR OF THAT THE PILOT CAUGHT FIRE WHILE RUNNING! FIRE WAS IN THE ENGINE COMPARTMENT CONCENTRATED NEAR COWL OF PILOT THEN CONSUMED WHOLE ENGINE COMPARTMENT AND HEAVILY DAMAGED INTERIOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231359June 17, 2008
STRUCTURE
MANUFACTURER'S DESIGN OVERSIGHT CREATED A POTENTIALLY FATAL COLLISION. MANUFACTURER'S DESIGN INCLUDES TRAVEL OF THE BRAKE PEDAL TO POSITIONS LOWER THAN THE ACCELERATOR PEDAL. THIS DESIGN OVERSIGHT ALLOWS THE DRIVER'S FOOT TO TRAVEL LOWER THAN THE ACCELERATOR PEDAL WHILE BRAKING. THIS RESULTS IN THE DRIVER UNKNOWINGLY PRESSING THE ACCELERATOR PEDAL WHILE APPLYING THE BRAKES. I WAS A VICTIM OF THIS DESIGN OVERSIGHT BUT FORTUNATELY I RESPONDED QUICKLY ENOUGH TO AVOID AN ACCIDENT. IT COULD HAVE BEEN FATAL TO THE PEDESTRIAN I WAS AVOIDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227861May 15, 2008
STRUCTURE:FRAME AND MEMBERS
NEW VEHICLE TAKEN IN AFTER APPROX 4 MOS OF OWNERSHIP DUE TO FLOORBOARDS BEING FLOODED WITH WATER ON DRIVER AND PASSENGER SIDE. DEALER ADVISED THAT PROBLEM HAD BEEN REPAIRED WITH TAPE PER HONDA SERVICING GUIDELINES. ONE YEAR LATER, SAME PROBLEM SURFACED AGAIN AND WAS TAKEN TO DEALER. DEALER REMOVED SEATS AND CARPET AND FOUND A HOLE IN THE FIREWALL OF THE VEHICLE. DEALER IS REPAIRING, HOWEVER AM WITHOUT VEHICLE FOR SEVERAL DAYS. ALSO QUESTIONING SAFETY OF VEHICLE ONCE REPAIRS ARE COMPLETE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224670April 16, 2008
SERVICE BRAKES, ELECTRIC
I WAS SLOWING DOWN TO EXIT A HIGHWAY AND I GENTLY APPLIED THE BRAKES. THE VEHICLE AUTOMATICALLY APPLIED ADDITIONAL PRESSURE ON THE BRAKES WHILE MAKING A LOUD NOISE. I CAME TO A STOP AND NO PROBLEM WAS IDENTIFIED. I KEEP DRIVING AND SAME THING HAPPENED. THE SECOND TIME, THE WARNING TRIANGLE LIGHT AND VSA LIGHT CAME ON AS WELL. THIS IS A DANGEROUS MALFUNCTION IN THE BRAKING OR STABILITY SYSTEM OF THE CAR SINCE ADDITIONAL BRAKING IS APPLIED WHEN NOT NECESSARY. AN ACCIDENT COULD HAVE OCCURRED IF THERE WAS A VEHICLE FOLLOWING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220566March 4, 2008
SERVICE BRAKES, HYDRAULIC
2007 HONDA PILOT WITH BRAKE PROBLEMS. CONSUMER STATES THAT IT TAKES A LOT OF PRESSURE TO STOP THE VEHICLE AND KEEP IT STOPPED. EVENTUALLY THE BRAKES FAILED COMPLETELY, BRAKES FINALLY ENGAGED AFTER STOMPING ON THE PEDAL FRANTICALLY HE STATES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216347January 29, 2008
TIRES
TIRES SLIP CONSISTENTLY UPON RIGHT TURN IN RAIN, CAUSING THE VEHICLE TO HYDROPLANE AND LOSE CONTROL. NO MATTER HOW SLOW I MAKE THE TURN. THIS OCCURS EVEN WHEN STOPPED BEFORE SLOWLY TURNING RIGHT. I HAVE NEVER OWNED A VEHICLE THAT DID THIS BEFORE. EXTREMELY UNSAFE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209942November 26, 2007
TIRES:TREAD/BELT
I HAVE A 2007 HONDA PILOT WITH ORIGINAL EQUIPMENT TIRES. THEY ARE BRIDGESTONE DUELER H/T 684. I HAVE 11,700 MILES ON THE VEHICLE. I WAS RIDING TODAY IN A LIGHT TO MODERATE RAIN AND HYDROPLANED ACROSS THE LANE AFTER RUNNING THROUGH SOME STANDING WATER. THE TIRES ARE WORN TO THE POINT THAT THEY ARE NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207432October 30, 2007
TIRES
TL*THE CONTACT OWNS A 2007 HONDA PILOT. THE VEHICLE HAS GOODYEAR INTEGRITY, SIZE 175/70R13 TIRES. WHILE DRIVING 45 MPH, THE CONTACT HEARD A FUNNY SOUND AND THEN THE DRIVER SIDE REAR TIRE BLEW OUT. THE STABILIZER FAILED WHEN IT WAS STRUCK BY THE TIRE, ALONG WITH THE SHOCK ABSORBER. THE VEHICLE WAS DRIVEN TO A GAS STATION. THE CONTACT CALLED THE DEALER AND A MECHANIC ARRIVED AND CHANGED THE TIRE. HE THEN TOOK THE VEHICLE TO THE HONDA DEALER. THE HONDA DEALER INFORMED THE CONTACT THAT GOODYEAR WOULD REPLACE THE TIRE; HOWEVER, THEY STILL HAVE NOT. THE CONTACT STATED THAT THE TIRES WERE INSPECTED THREE DAYS PRIOR TO THE BLOW OUT AND THERE WERE NO FAILURES AT THAT TIME. HONDA SENT THE REMAINS OF THE TIRE TO GOODYEAR. GOODYEAR SENT A DISCLAIMER, WHICH STATED THAT THE TIRE HAD A LEAK THAT CAUSED IT TO BLOW OUT. THE CONTACT STATED THAT SHE HAD A MECHANISM IN HER VEHICLE THAT WOULD HAVE INFORMED HER IF THE TIRE PRESSURE WAS LOW. THE CURRENT MILEAGE, DOT NUMBER, AND PURCHASE DATE WERE UNAVAILABLE. THE FAILURE MILEAGE WAS 6,853.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205417October 11, 2007
TIRES
EVER SINCE I BOUGHT THE CAR LESS THEN A YEAR AGO THE TIRES ALWAYS SLIP IN WET WEATHER. NO MATTER HOW SLOW YOU STOP OR HOW SLOW YOU START OUT FROM A STOP THEY SLIP 90 PERCENT OF THE TIME. THERE HAS BEEN LOTS OF COMPLAINTS ABOUT THE "GOODYEAR INTEGRITY" TIRES THAT HONDA PUTS ON THE PILOT LX'S. ALL THE COMPLAINTS ARE ABOUT IT SLIPPING IN WET WEATHER AND HOW UNSAFE IT IS. THE COMPLAINTS CAN BE FUND AT WWW.HONDAPILOT.ORG. THE TIRES ARE SUPPOSEDLY CAR TIRES AND NOT SUV TIRES AND THE WEIGHT OF THE PILOT IS TOO MUCH FOR THE TRACTION OF THE TIRES IN WET WEATHER WHICH POSSES A SAFETY HAZARD WHEN STOPPING ESPECIALLY IF YOU HAVE TO STOP FAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203624September 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 HONDA PILOT. WHILE CHANGING THE OIL, THE CONTACT NOTICED ENGINE OIL LEAKING THROUGH THE ENGINE BLOCK CASTING. HE TOOK THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME THEY INFORMED HIM THAT THE OIL PAN PLUG WAS LEAKING. THE SECOND TIME THEY STATED THAT OIL WAS SEEPING THROUGH THE ENGINE BLOCK. THE DEALER STATED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND THEY REPLACED THE ENGINE BLOCK. THE CURRENT AND FAILURE MILEAGES WERE 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201117August 29, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 HONDA PILOT. WHILE DECELERATING FROM 25 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE CONTACT DEPRESSED THE BRAKE PEDAL AND SHIFTED THE VEHICLE INTO NEUTRAL. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 3,000 AND FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198695August 7, 2007
STRUCTURE, VISIBILITY:GLASS, SIDE/REAR
HEAVY STEERING WHEEL VIBRATION IN THE BRAND NEW VEHICLE PURCHASED ON 21ST JULY 2007 TAKEN BACK TO THE DEALER FOR REPLACEMENT OF VEHICLE INSTEAD TRY TO REPAIR ON 22ND JULY 2007 WHICH VIBRATES THE ARMS AND CHEST OF THE DRIVER. SHARP HIGH FREQUENCY NOISE CREATED BY SIDE WINDSHIELDS OF DRIVER AND PASSENGER CAUSES IRRITATION IN THE EARS WHICH CAUSES PSYCHOLOGICAL HEARING OF SOUND EVEN WHILE WE SLEEP SILENTLY. NO CARE HAS BEEN TAKEN TO RECTIFY THE SOUND BY THE DEALER NOR READY TO EXCHANGE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198614August 6, 2007
TIRES
I HAVE GOODYEAR INTEGRITY TIRES AS OEM ON HONDA 2007 PILOT WITH 14K MILES. I WAS ONLY VEHICLE OF 8 WITH 2 BLOWOUTS WHILE TRAVELING ROCKY ROAD TO CAMPING SITE. TIRES WERE PROPERLY INFLATED, VEHICLE WAS NOT OVERLOADED, AND I WAS TRAVELING AT SAME SPEED (SLOW) AS ALL OTHER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194018June 22, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2007 HONDA PILOT WITH 2,200 MILES. PULLING OFF THE HIGHWAY ON AN EXIT, WE SAW WHITE SMOKE COMING FROM UNDER THE HOOD. NOT KNOWING THE CAUSE, WE PULLED TO THE SIDE OF THE ROAD (NO BREAKDOWN LANE, SO WE WERE MOSTLY OUT OF THE TRAFFIC LANE). WE WERE UNABLE TO DETERMINE THE CAUSE OF THE SMOKE, SO WE HAD THE CAR TOWED TO THE DEALER. THE CAUSE WAS DETERMINED TO BE A BREAK IN THE CONDENSER COOLING COIL DUE TO A ROAD OBJECT HITTING THE UNPROTECTED COIL. SEARCHING ON THE INTERNET SHOWED DOZENS OF COMPLAINTS OF THIS FOR HONDA VEHICLES (BUT VERY FEW FOR OTHER MANUFACTURERS). HONDA SAID THAT THIS WASN'T COVERED BY THE WARRANTY, BUT AFTER COMPLAINING TO HONDA CORPORATE CUSTOMER SERVICE, THEY PAID FOR THE PART. I ALSO COMPLAINED TO THE LOCAL HONDA DEALER, WHO PAID FOR THE LABOR. I PAID FOR THE TOWING. THE SAFETY ISSUE IS THAT SEEING THE WHITE SMOKE WITHOUT KNOWING THE CAUSE CAN MAKE THE DRIVER BE STOPPED IN AN UNSAFE LOCATION TO DO PROBLEM DETERMINATION, LEADING TO VARIOUS POSSIBLE INJURIES OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191778May 26, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE ATTEMPTING TO STOP AT A STOP SIGN THE ENGINE RACED TO 3500-4000 RPMS. I PUT IT NEUTRAL AND STOOD ON THE BRAKE. THE SHIFTED GEARS FROM NEUTRAL TO DRIVE AND REVERSE, AND THE ACCELERATION STOPPED WITH A POP AND WENT BACK TO 1500. THERE WAS NO INJURY OR ACCIDENT, BUT I WAS SCARED TO DEATH. THIS WAS THE THIRD OCCURRENCE IN A WEEK IN A 2 WEEK OLD HONDA PILOT WITH 180 MILES ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot