Honda Odyssey Complaints (2004)

585 consumer complaints on file.

#10840018March 5, 2016
AIR BAGS
I'VE BEEN A LOYAL HONDA CUSTOMER FOR 20 YEARS BUT WILL NEVER PURCHASE A VEHICLE AGAIN FROM HENNESSEY HONDA. WE RECEIVED A RECALL SAYING MY AIRBAGS CAN ARBITRARILY DEPLOY. WITH 2 LITTLE CHILDREN, THIS IS DISTURBING TO ME. I CALL SATURDAY MORNING RIGHT AFTER I GET NOTICE (HENNESSEY HONDA) I'M TOLD TO CALL MONDAY THROUGH FRIDAY AND NO ONE CAN HELP ME ON THE WEEKEND. I STATE THAT I WORK AND THAT IS DIFFICULT TO DO AND DON'T THEY A SERVICE CENTER OPEN ON THE WEEKENDS TO FIX IT AND SHE SAID NO. I REITERATE THAT SOMEONE NEEDS TO INFORM ME IF THE REPLACEMENT PART IS AVAILABLE AND THERE'S A DEFECTIVE POTENTIALLY HARMFUL AIRBAG IN MY CAR. THAT'S WHEN THINGS TAKE A TURN FOR THE WORSE. ED MILLER GETS ON THE PHONE FROM THE SERVICE CENTER AND SAYS THEY REFUSE TO FIX IT ON THE WEEKEND. I STATE I WORK AND HAVE 2 SMALL CHILDREN IN WHICH I'M CONCERNED ABOUT THEIR SAFETY AND THAT MY JOB IS NOT FLEXIBLE AND I CAN'T TAKE OFF, CAN'T THEY PLEASE FIX IT ON THE WEEKEND. WE ARE ABOUT TO TAKE A LONG TRIP TOO! HE RUDELY AND CONDENSENDINGLY SAYS A LOT OF OUR CLIENTS HAVE KIDS AND JOBS AND ARE STILL ABLE TO DO IT DURING THE WEEK, IF YOU CAN'T THEN TO FIND ANOTHER DELARSHIP (THE NEXT IS OVER AN HOUR AWAY) I SAY IN TEARS AT THIS POINT, CAN I PLEASE SPEAK TO YOUR MANAGER. HE PROCEEDS TO LIE AND SAY HAVE ABSOULTELY NO MANAGER. I QUESTION THE VALIDITY OF THAT AND HE REITERATES THEY HAVE NO SERVICE MANAGER AND NO DEALERSHIP MANAGER. I'VE HONESTLY NEVER BEEN TREATED SO BAD BY SOMEONE IN MY ENTIRE LIFE. I DON'T EVEN KNOW WHAT TO SAY, I'M HONESTLY IN SHOCK, I DON'T KNOW WHAT'S WRONG WITH THIS GUY BUT THAT WAS THE MEANEST I'VE EVER BEEN TREATED. WE BROUGHT A BRAND NEW SUV FROM THIS DEALERSHIP A YEAR AGO AND ALWAYS USE THEM FOR SERVICE. TO TALK TO ANYONE LIKE THAT IS SO AWFUL. THEY ARE REFUSING TO FIX IT DURING HOURS I'M NOT AT WORK, DOESNT THAT VIOLATE SOME SAFETY LAWS?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840019March 5, 2016
AIR BAGS
THIS IS ABOUT TRYING TO GET OUR RECALL FIXED AT HENNESSY HONDA IN WOODSTOCK GA. THEY ARE NOT FIXING THE RECALL UNLESS IT'S WITHIN 10-3 M-F AND THIS IS THE ONLY PLACE WITHIN 40 MINUTES. HERE WHAT HAPPENED: I RECENTLY RECEIVED A RECALL NOTICE ABOUT MY AIRBAGS. I LIVE IN CHEROKEE GEORGIA AND JUST CALLED MY LOCAL DEALER WHO I'VE HAD GREAT EXPERIENCES WITH WITH PREVIOUS RECALLS AND GETTING IT FIXED ON THE WEEKEND. WHEN I CALLED THIS TIME THEY TOLD US THAT THEY COULDN'T LOOK UP THE RECALL ON THEIR COMPUTER AND THAT THEY DON'T DO RECALLS ON THE WEEKEND. AFTER WE EXPLAINED OUR WORKING SCHEDULE ISN'T CONDUSIVE FOR ANY WEEKDAYS AND THAT THEY FIXED IT LAST TIME. HE SAID THERE IS ABSOLUTELY NO WAY TO FIX THE RECALL ON THE WEEKEND AND IF THEY WE DON'T LIKE IT GO SOMEWHERE ELSE. I'VE NEVER HAD ANYONE TELL ANYONE THAT "MANY PEOPLE HAVE JOBS AND KIDS AND IF YOU CAN'T GET HERE THEN THAT'S YOUR BAD PARENTING." ALL WE WANT TO DO IS GET A RECALL FOR A DEFECTIVE PRODUCT, NOT CALL SOMEONE AND BE INSULTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824119February 3, 2016
POWER TRAIN
I STOPPED AT A STOP SIGN, THEN TURNED RIGHT AND PRESSED THE GAS TO ACCELERATE. THE VAN THEN SHUDDERED VIOLENTLY AND THE WHEELS COMPLETELY SEIZED UP. I COULD NOT DRIVE OR CONTROL THE VEHICLE. THE VAN SKIDDED TO A STOP IN THE MIDDLE OF THE ROAD. IT WAS COMPLETELY LOCKED UP AND WOULD NOT GO INTO ANY GEAR, INCLUDING NEUTRAL OR REVERSE. I HAD MY FAMILY EXIT THE VAN BUT HAD TO LEAVE THE VAN IN THE ROAD. LUCKILY, THE POLICE SHOWED UP QUICKLY TO MAKE SURE THAT THE VAN WASN'T HIT. THE VEHICLE HAD TO BE WINCHED ONTO A FLAT BED TOW TRUCK AS THE TIRES WERE COMPLETELY LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823509February 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822277January 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821694January 22, 2016
UNKNOWN OR OTHER
TRANSMISSION OVERHEATS AND STOPS WORKING COMPLETELY. HAVE TO CHANGE FLUID ABOUT EVERY 750 MILES TO KEEP IT MOVING SOMEWHAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819345January 11, 2016
AIR BAGS
I RECEIVED A SECOND RECALL NOTICE FROM HONDA LAST MARCH STATING THAT THE SECOND PART FOR AIRBAG RECALL WOULD BE READY IN SUMMER 2015. I CALLED A DEALER A FEW TIMES TO SEE THE PART WAS AVAILABLE. THEY SAID THAT IT WAS NOT AVAILABLE. IT IS ALMOST A YEAR SINCE HONDAY NOTIFIED ME OF THE RECALL. I CANNOT BELIEVE WHY THE PART IS NOT AVAILABLE BY NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816984December 30, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, A STRONG FUEL ODOR WAS PRESENT WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811712December 22, 2015
SEATS
DRIVER SEAT SNAPPED AND NOW ROCKS BACK AND FORTH. IS THIS A SAFETY ISSUE? I WOULD THINK THAT HONDA WOULD WARN PEOPLE ABOUT THIS PROBLEM AND COME ISSUE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810508December 15, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE SHIFTING THE VEHICLE IN REVERSE, IT MADE AN ABNORMAL NOSE AND BEGAN TO ACCELERATE BACKWARDS. THE CONTACT SHIFTED GEARS TO DRIVE AND THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10810509December 15, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE BACKING INTO THE DRIVEWAY, THE VEHICLE MADE AN ABNORMAL NOISE AND ACCELERATED BACKWARDS. THE CONTACT SHIFTED INTO DRIVE AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ATTEMPTED TO ENGAGE THE BRAKES; HOWEVER, THE BRAKES FAILED AND THE VEHICLE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS DEPLOYED AND CAUGHT FIRE. THE CONTACT SUFFERED INJURIES TO THE HANDS AND EYES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT REPAIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10809641December 11, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795190November 20, 2015
SERVICE BRAKES
THE BRAKES ARE WAY TOO SOFT! I ALMOST HIT A KID IN MY NEIGHBORHOOD WHEN I COULD NOT STOP AS QUICKLY AS I SHOULD HAVE GOING 30MPH. I HAVE TO PUSH THE BRAKES ALL THE WAY TO THE FLOOR IT IS INSANE. I HAVE HAD THE BRAKES BLED, NEW PADS PUT IN, NEW CALIPERS PUT IN AND NO FIX HAS WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790648November 16, 2015
STRUCTURE:BODY
THE PAINT IS NOW PEELING OFF THE CAR. IT SHOULD NOT DO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790278November 13, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR SEAT BELT REPAIRS. AFTER THE REPAIRS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SRS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. UPDATED 04/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786740October 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786360October 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE IGNITION KEY REMAINED IN THE IGNITION SWITCH, PREVENTING THE VEHICLE FROM STARTING. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER A MANUFACTURER'S RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779910October 5, 2015
POWER TRAIN
TRANSMISSION FAILED AT 94K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778561September 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE CONTACT WAS ABLE TO PULL TO THE ROADSIDE TO SWITCH OFF THE VEHICLE. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE COULD NOT ACCELERATE OVER 15 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTERNAL TRANSMISSION HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776579September 25, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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