Honda Odyssey Complaints (2019)

997 consumer complaints on file.

#11253303September 4, 2019
VEHICLE SPEED CONTROL
WHEN BACKING UP MY 2019 HONDA ODYSSEY THE VEHICLE SUDDENLY ACCELERATED AT FULL SPEED WITH NO INPUT FROM ME. I CRASHED THROUGH A FENCE BEHIND THE VEHICLE AND DID SIGNIFICANT DAMAGE TO THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11252939September 3, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE CABIN OF THE VEHICLE THROUGH THE VENTS. WHEN THE FAILURE OCCURRED, THE ODOR WAS DETECTED FOR 72 HOURS. THE CONTACT ALSO MENTIONED THAT THE PHONE CHARGER PORT IN THE REAR OF THE VEHICLE OVERHEATED AND CAUSED THE CELL PHONE TO ALSO OVERHEAT. THE VEHICLE WAS TAKEN TO HONDA WEST (7615 W SAHARA AVE, LAS VEGAS, NV 89117, (800) 249-9504) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,658.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252509August 30, 2019
UNKNOWN OR OTHER
THE CAR HAS A SYSTEM TO WARN THE DRIVER TO BRAKE DUE TO AN ONCOMING VEHICLE. THE SYSTEM SHOWS BRAKE IN LARGE ORANGE LETTERS ON THE INSTRUMENT PANEL. THIS SYSTEM MALFUNCTIONS. IF THE CAR IS IN MOTION, GOING AROUND A GRADUAL TURN TO THE RIGHT, TYPICALLY ON A TWO-LANE ROAD, IT OFTEN WARNS OF ONCOMING TRAFFIC IN THE OTHER LANE BY SHOUTING BRAKE IN THE ORANGE LETTERS. THE ONCOMING TRAFFIC IS NEVER IN FACT A DANGER. THAT TRAFFIC IS SIMPLY MAKING A GRADUAL LEFT TURN IN ITS OWN LANE. BY CONTRAST, TODAY (DUE TO UTILITY WORK) THERE WAS TRAFFIC COMING DIRECTLY AT ME ON A TWO-LANE ROAD WHILE I WAS IN MOTION IN MY OWN LANE--AND THE CAR SAID NOTHING. IN MY OPINION, THIS SO-CALLED WARNING SYSTEM IS DEFECTIVE AND UNRELIABLE. I ASKED OUR DEALER ABOUT IT BUT THEY SAID THERE WAS NOTHING THEY COULD DO. (THIS PROBLEM OF THE BRAKE WARNING HAS OCCURRED MANY TIMES, IT IS BY NO MEANS CONFINED TO TODAY'S DATE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245568August 21, 2019
UNKNOWN OR OTHER
THE INFOTAINMENT SYSTEM STARTED SHUTTING DOWN AND CRACKLING STARTED IN THE SPEAKERS WHEN THE CAR WAS 3 WEEKS OLD. THE BLUETOOTH OPTION AND APPLE CAR PLAY ARE COMPLETELY UNUSABLE DUE TO THE CRACKLING. THEY STOP WORKING APPROXIMATELY 30 SECONDS INTO USE. NO SOUND. THE ENTIRE SYSTEM WILL SHUT DOWN RANDOMLY, STATING NO NETWORK COMMUNICATION AND RADIO UNAVAILABLE BEFOREHAND. THE DEALERSHIP HAS REFUSED TO REPLACE ANY PARTS, INCLUDING THE RADIO HARNESSES, WHICH ARE THE MAIN SUSPECTS FOR THE CRACKLING. CRACKLING SOUND WORSENS DURING TURNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244160August 15, 2019
UNKNOWN OR OTHER
SAFETY FEATURE DEFECT...INFOTAINMENT FAILS WHICH CAUSES NO BACKUP CAMERA WHEN YOU BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243082August 11, 2019
ELECTRICAL SYSTEM
THE INFOTAINMENT SYSTEM IS DEFECTIVE. WITHOUT WARNING THE ENTIRE UNIT BLACKOUTS OR LOCKS UP RENDERING IT USELESS. THIS IMPACTS NAVIGATION, ALL AUDIO, THE BACKUP CAMERA AND BLUETOOTH CONNECTIVITY. THE VEHICLE WAS PURCHASED NEW IN LATE MAY AND HAS BEEN RETURNED 2 TIMES FOR THE SAME PROBLEM WITHOUT RESOLVE. IT IS GOING BACK A THIRD TIME IN THE MORNING. WE'VE PROVIDED SCREENSHOTS AND VIDEO TO THE DEALER. THIS MALFUNCTION OCCURS WHILE DRIVING AND IS A MAJOR DISTRACTION FOR MY WIFE AND I PARTICULARLY WHEN YOU CONSIDER HIGHWAY TRAFFIC CONDITIONS IN HOUSTON METRO. WE'VE DRIVEN THE VEHICLE WITHOUT CELLPHONES IN THE CABIN VICINITY AND THE MALFUNCTION STILL OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240678July 30, 2019
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY OF THE CONTACT'S HOME, THE AUTOMATIC LOCK SYSTEM DID NOT OPERATE. THE FEATURE WAS SUPPOSED TO ACTIVATE WHEN THE CONTACT WAS 1.5 METERS AWAY FROM THE VEHICLE. THE FOLLOWING DAY, THE CONTACT DISCOVERED THAT THE DOORS WERE UNLOCKED. THE VEHICLE WAS TAKEN TO TIER ONE AUTO GROUP LEASING AND FINANCE (1562 BATH AVE, BROOKLYN, NY 11228, (718) 331-3331) TO BE DIAGNOSED, BUT NO FAILURE COULD BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 09741632. THE CONTACT WAS AWAITING A REQUEST FOR AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231755July 14, 2019
EQUIPMENT, ELECTRICAL SYSTEM
INFOTAINMENT SYSTEM FREEZES CAUSING BATTERY TO DRAIN TO ZERO WHEN PARKED. RADIO STOPS, NAVIGATION STOPS, PHONE STOPS WORKING, BACKUP CAMERA STOPS WORKING. EVIDENTLY A COMMON PROBLEM BECAUSE CLASS ACTION SUIT FILED IN MARCH IN CALIFORNIA. TOOK TO DEALER, THEY CHANGED BATTERY, TOLD ME IT WAS FIXED. FROZE AGAIN THE NEXT DAY. VEHICLE WAS IN MOTION WHEN SYSTEM FAILED. THE NEXT MORNING CAR WOULD NOT START BECAUSE BATTERY DRAINED.THIS WAS ON A FEDERAL HIGHWAY. HAPPENED AGAIN AFTER THE BATTERY WAS CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230230July 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE TRAVELING AT HIGHWAY SPEED ON THE HIGHWAY, THE DASHBOARD (INCLUDING NOT BUT LIMITED TO SPEEDOMETER, TACHOMETER, FUEL LEVEL, CURRENT GEAR, ETC) WENT COMPLETE OFF MOMENTARILY AND THEN RESTARTED ITSELF. AFTER THE DASHBOARD CAME BACK, THE DASHBOARD FLASHED AN ERROR LIKE "ACCIDENT AVOIDANCE SYSTEM PROBLEM" FOR A FEW SECONDS AND THEN THE SYSTEM FUNCTIONS NORMALLY UNTIL IT HAPPENED AGAIN. THIS HAS HAPPENED 3 TIMES IN THE LAST 4 DAYS. I COULDN'T GET A PICTURE OF THE ISSUE DUE TO THE FACT THAT IT HAPPENED RANDOMLY WITH NO CLEAR INDICATION THAT IT WAS ABOUT TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229836July 6, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
ON JULY 2ND OUR VEHICLE WOULDN'T START. PRIOR TO THIS DATE THE VEHICLE WORKED FINE. WE CALL HONDA ROADSIDE ASSISTANCE AND THEY CAME AND JUMPED IT. MY WIFE LET IT IDLE FOR NEARLY 1 HOUR AND TURNED IT OFF. SHE RETURNED AN HOUR LATER ONLY TO FIND IT WAS DEAD AGAIN. I DECIDED TO COME HOME AND JUMPED IT AND DROVE IT DOWN THE HWY. WHILE DRIVING DOWN THE HIGHWAY THERE WAS SOME VEHICLES SWEARVING AROUND SOME DEBRIS ON THE ROAD AND WHEN I APPLIED MY BRAKES THE VEHICLE LOST POWER AND I WASN'T ABLE TO STEAR THE VEHICLE FAST ENOUGH AND HIT SOME OF THE DEBRIS. I LET OF THE BRAKE AND THE POWER CAME BACK ON. I DROVE HOME TURNED THE VEHICLE OFF AND THEN TRIED TO RESTART IT AGAIN ONLY TO DISCOVER IT WAS DEAD. I GOT OUT OF MY VEHICLE AND INSPECTED THE FRONT END WHICH HAD MINOR SCRATCHES AND CUTS IN THE LOWER FRONT DRIVER'S SIDE BUMPER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221239June 19, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS UNDER 7000 MILES. ENGINE STRUGGLES WITH POWER IN LOWER GEARS. THERE IS ALSO A JUMP WHEN SHIFTING FROM REVERSE TO FORWARD. THE JUMP FEEL LIKE A TRANSMISSION GEAR TRANSFER ISSUE. TODAY AS AN EXAMPLE, WHEN DEPARTING FROM A TRAFFIC LIGHT, I HAD TO FULLY COMPRESS THE GAS PEDAL TO GET THE ENGINE TO RESPOND. IN GENERAL, THE LOWER GEARS FEEL SLUGGISH AND THIS HAS BEEN THE CASE SINCE PURCHASE. THE ENGINE SIMPLY SOUNDS DIFFERENT THAN ANY OF OUR PREVIOUS HONDA ODYSSEY'S. AT HIGHER SPEEDS, ON A HIGHWAY, THE ENGINE IS RESPONSIVE. WE'RE IN A DO LOOP WITH MECHANICS AS THE PROBLEM IS NOT ALWAYS REPEATABLE. HOPE THIS HELPS IF YOU START SEEING TRENDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218620June 8, 2019
ELECTRICAL SYSTEM
THREE HOURS AWAY FROM HOME AND THE INFOTAINMENT SYSTEM WENT COMPLETELY OUT. ALL OF THE SAFETY FEATURES ATTACHED WERE OFF AND WE WERE UNSURE OF THE IMPACT TO OTHER FEATURES. IT WOULD NOT TURN OFF EVEN AFTER THE CAR WAS OFF. IT CONTINUED TO DRAIN THE BATTERY WITHOUT ANYWAY TO TURN IT OFF. CALLED HONDA SUPPORT AND ROADSIDE ASSISTANCE AND NO ONE COULD HELP ME OR REASSURE MY FAMILY THAT WE WERE SAFE TO DRIVE THE VEHICLE. THREE DAYS LATER THEY HAD TO CONNECT TWO WIRES AT THE DEALERSHIP TO RESET THE SYSTEM. APPRECIATE THIS IS A REOCCURRING ISSUE BUT NO ONE HAS GIVEN US DETAILS OF WHAT CAUSE THE ISSUE OR THE OVERALL IMPACT ON SAFETY FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210762May 30, 2019
POWER TRAIN
DRIVING DOWN THE HIGHWAY THE VEHICLE STARTED SHIFTING WEIRD COASTED TO A STOP THE VEHICLE. THE VEHICLE DISPLAYED AN ERROR TRANSMISSON PROBLEM APPLY PARKING BRAKE WHEN STOPPED. THE CAR ALSO DISPLAYED ERRORS RELATED TO THE BLIND SPOT MONITORING AND EMISSIONS SYSTEM. THE VEHICLE WAS TOWED TO THE DEALER AND NEEDED TRANSMISSON REPLACED WITH ONLY 312 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208272May 17, 2019
UNKNOWN OR OTHER
WE RECENTLY PURCHASED THE NEW 2019 HONDA ODESSEY AND THEN FOUND OUT THAT THERE IS NO WAY TO MANUALLY MOVE THE TRANSMISSION INTO NEUTRAL (OR ANY POSITION OTHER THAN PARK) IF THE ENGINE OR BATTERY DIES. THIS IS A HUGE SAFETY ISSUE. THE LOCAL HONDA DEALERSHIP SAID THAT HONDA WAS AWARE OF THE ISSUE AND WORKING ON A FIX, BUT RECOMMENDED IF WE NEEDED TO GET TOWED TO PUT DISH SOAP UNDER THE TIRES TO BE DRAGGED ONTO THE TOW TRUCK. MEANWHILE THOUGH, WHILE WAITING FOR A TOW, THE BROKEN DOWN CAR COULD POTENTIALLY BE IN THE MIDDLE OF THE ROAD WITH NO FLASHERS IF THE BATTERY IS DEAD AND NO WAY FOR POLICE OR ANYONE ELSE TO PUT THE CAR IN NEUTRAL AND ROLL IT TO SAFETY ON THE SIDE OF THE ROAD. I FILED A COMPLAINT WITH HONDA, AND THEY SAID THEY HAVE RECEIVED MULTIPLE COMPLAINTS ABOUT THIS, BUT THEY ARE NOT WORKING ON A FIX AND IT IS 'JUST HOW THE CAR IS DESIGNED'. THEY SAID THAT THEY 'THINK' THERE IS A SPECIAL TOOL THAT ONLY THEIR AAA ROADSIDE ASSISTANTS HAVE THAT MIGHT BE ABLE TO MANUALLY OVERRIDE, BUT THE LOCAL DEALERSHIP WAS NOT AWARE OF ANY SUCH TOOL, AND ANY OTHER TOW TRUCK DRIVERS WOULD NOT HAVE THIS SUPPOSED TOOL. GIVEN THAT THIS IS A SAFETY ISSUE, I FOUND THAT ANSWER UNACCEPTABLE AND AM HOPING YOUR REGULATORY AGENCY CAN INTERVENE TO PROMPT ACTION TO FIX THIS ISSUE. THE OLD 2018 MODEL AND OTHERS ALWAYS HAD A MANUAL OVERRIDE OPTION, AND THE 2019 VERSION NEEDS TO HAVE THAT SAME OPTION FOR SAFETY, IN CASE OF EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208300May 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE STOPPED, THE VEHICLE HESITATED WHEN ATTEMPTING TO SWITCH TO A HIGHER GEAR TO ACCELERATE. OCEAN HONDA OF NORTH HOLLYWOOD (5841 LANKERSHIM BLVD, NORTH HOLLYWOOD, CA 91601, (888) 282-4550) COULD NOT DUPLICATE THE FAILURE AND RETURNED THE VEHICLE TO THE CONTACT. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND THE VEHICLE WAS DRIVEN DAILY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE CONTACT WAS WAITING FOR A CALLBACK FROM A CASE MANAGER. THE CONTACT BELIEVED THE MANUFACTURER DID NOT FEEL THE FAILURE WAS A SAFETY ISSUE. THE FAILURE MILEAGE WAS 3,000.*BF CONSUMER STATED THREE TIMES TRANS FAILED "SHIFT" INTO HIGHER GEAR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205604May 3, 2019
SERVICE BRAKES, SEAT BELTS
SEAT BELT SECOND ROW (ON THE DRIVER SIDE) WEBBING GETS STUCK INSIDE AND CANNOT PULL OFTEN TIMES. I'M NOT SURE IF THE RETRACTOR ISSUE. BREAK - CAR ITSELF MAKES A SUDDEN BREAK AND RELEASE RIGHT AWAY WHILE CMBS SYSTEM IS TURNED OFF. SAME THING HAPPENS WHILE THERE IS NO CAR IN FRONT OR NOT SWITCHING THE LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202559April 19, 2019
UNKNOWN OR OTHER
THERE IS AN ISSUE WITH THE INFOTAINMENT SYSTEM. REAR BACK UP CAMERA DOES NOT WORK. RADIO DOES NOT WORK AND CARPLAY DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196983April 17, 2019
SERVICE BRAKES
NEW ODYSSEY WITH 3K MILES MY BRAKS MAKING GRINDING NOISE AND UNABLE TO COME TO FULL STOP AS NORMAL TIME AND DISTANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196182April 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
AFTER A WEEK OF DRIVING A BRAND NEW HONDA ODYSSEY 2019, WITH 177 MILEAGE, THE CAR HAD TRANSMISSION PROBLEMS, BLIND SPOT INFO SYSTEM PROBLEM, AND EMISSION SYSTEM PROBLEM. AS I WAS EXITING THE FREEWAY, I NOTICED THE CAR WAS NOT ACCELERATING WHEN I PUSHED THE GAS PEDAL. WHEN THE GAS PEDAL WAS PUSHED, I SAW THE RPM INCREASED TO 5000-6000R/MIN AND I HEARD LOUD VROOM NOISE COMING OUR FROM MY CAR. WHILE THE CAR STILL HAD SOME MOMENTUM RIGHT OFF THE FREEWAY, I MADE TWO RIGHT TURN AND CAME TO A COMPLETE STOP AT THE STOP SIGN NEAR MY APARTMENT. THIS INCIDENT HAPPENED AT AROUND 8:30PM, AND OTHER CARS HAD TO DRIVE AROUND US. MY WIFE AND TWO TODDLERS WERE IN THE CAR WITH ME. WE WERE VERY FRIGHTENED BY THIS INCIDENT AS WE COULD NOT BELIEVE AN ENGINE/TRANSMISSION FAILURE CAN HAPPENED TO A BRAND NEW HONDA CAR WITH ONLY 177 MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194656April 8, 2019
UNKNOWN OR OTHER
2019 HONDA ODDESAY BATTERY DIED ON US AT 2960 MILES! AFTER MY WIFE AND MY TWO BABIES, DROVE THE CAR FOR ALMOST 45 MIN. WENT TO THE ZOO AND CAME BACK 4 HOURS LATER ONLY TO FIND THE CAR BATTERY DEAD! 4/7/19, 4:45 PM! CALLED HONDA ROAD ASSISTANT AND WHEN FINALLY ARRIVED AT 5:20 PM HE HAD A HARD TIME CLAMPING HIS PORTABLE BATTERY PACK INTO THE CAR BATTERY DUE TO LIMITED SPACE AROUND THOSE BATTERY TERMINAL CONNECTIONS. HE HAD TO HOLD THE CLAPS MANUALLY IN PLACE! SO EVEN IF I HAD WAS THERE AND HAD A PORTABLE BATTERY I COULDN'T START UP THE CARS SINCE IT WAS IMPOSSIBLE TO CLAMPS TO BATTERY TERMINALS SECURELY AND JUMP INSIDE TO PUSH THE IGNITION KEY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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