Honda Odyssey Complaints (2020)

491 consumer complaints on file.

#11513978March 27, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Auto engine idle shut off issue and yes it is available for inspection. Upon exiting stop/start events(auto shut off at stop signs/lights/parking lots), engine does not restart. instead, it shifts into park, lights up all instruments on display panel, and requires a manual restart. vehicle is dead until restarted, posing a hazard to occupants/oncoming traffic. This has happened to me 3 times over the last two weeks. Didn't document date of 1st incident. 2nd incident was 3/22/23. 3rd incident was 3/25/2023. Immediately taken to dealer service center for repair. Dealer told us they couldn’t replicate the issue, that there are no codes, and no service advisories. We were told there was nothing they could do and to just turn off the feature when driving. The only one to inspect the vehicle was the dealer service center. No warning at all. Car just doesn't start and driver is left sitting and helpless in active traffic until the car can be restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513166March 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
The contact owns a 2020 Honda Odyssey. The contact stated while the vehicle was at a complete stop at the traffic light, the collision mitigation braking system (CMBS) warning light illuminated and a message indicating to shift to park(P) was displayed. The contact shifted to park and shifted back into drive(D); however, the vehicle failed to accelerate. The contact stated that he turned off and restarted the vehicle and was able to drive to his destination. The vehicle was taken to the local dealer however, the failure could not be duplicated. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511139March 10, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On 18 January 2023 the tailgate on our 2020 Odyssey refused to open. Neither the inside switch nor the outside switch does anything. I crawled in the back and checked the fuses and both are good. I also discovered that the emergency tailgate release did not function. Took it to the dealer, Greenway Honda in Florence, Alabama, an hour from home, and they weren't able to find the fault with a cursory check and a reboot of whatever computer system is applicable. They said they need to keep it for at least a half day and "really tear into it." But we could not leave the vehicle at that time, having no transportation home. Eventual diagnosis determined the tailgate control module, the tailgate closure motor, and the tailgate latch had all failed. Parts were on backorder and no estimate on availability. After I contacted Honda corporate the parts suddenly became available at the dealership within a few days. Repairs were effected on 27 February at Greenway Honda, Florence, Alabama. We were without the full use of our vehicle for approximately six weeks. Occupants could become trapped in the vehicle if the front doors were disabled in a collision and electrical power was lost, rendering the sliding doors and the tailgate inoperative. The emergency release lever also would not function and this could trap occupants completely. Examination of the tailgate electronic control module shows water infiltration which conceivably shorted the closure motor and jammed the latch, making it impossible to open the tailgate. Photos of the failed electronic module were provided to the dealership and to Honda corporate. The failed parts are in my possession and are available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506154February 8, 2023
UNKNOWN OR OTHER
My backup camera is displaying system failure. It is not working. Makes Backing up less safe I contacted a dealer and was told my vehicle is NOT in the recall There was no inspection. It was working when I left the house. And stopped work before I got home. No other warning or other symptoms of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505723February 6, 2023
SERVICE BRAKES
First instance of the problem: Upon approaching a stop sign I pressed the brake pedal, the 2020 Honda Odyssey van started to shake, and no matter how hard I pressed the brake pedal, the vehicle would not stop. I intended to make a right turn at the stop sign, but since the vehicle would not stop, I had to swerve to get back into the appropriate lane. The brakes worked properly on the next stop. During the second incident, my husband was trying to parallel park, and the vehicle started to shake, made a grinding sound, and the red warning alert to brake came on the dashboard. This was not normal for the van to do. Clearly we needed to take the car to the dealership to be checked out, and after they kept the van for 4 days, they advised us they could not find anything wrong with the brakes and were unable to "duplicate the problem". They concluded that the computer and the brakes worked as normal. After which I proceeded to call American Honda Motor Co. and was advised to take the van to another dealer, which I did. After the second dealer performed a diagnostic, (which I had to pay), they also concluded that the vehicle computer did not register any incident with the brakes. I insisted that the van was not operating correctly, so I suggested to them that the issue must be the van's computer system which is NOT reporting malfunctions that we indeed experienced! I asked to have the van's computer replaced, and they stated they would not, but I could optionally pay for it, even though I have an extended warranty. I do not feel comfortable operating the van, and it will be parked in the driveway until it's fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503167January 23, 2023
STRUCTURE:BODY
Power Sliding Door Reverses Direction When Closing as if something was in the way. This happens intermittently for both doors. We have to force the door close by passing the safety system. I know for the 2018 and 2019 models Honda. https://static.nhtsa.gov/odi/tsbs/2020/MC-10171536-0001.pdf Dealership is not able to see the issue with the car. I know this has been an issue with Honda Vans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499342December 29, 2022
ELECTRICAL SYSTEM
The speakers of our Odyssey crackle and pop despite completing the recall (MOST bus connectors) recommended by Honda. It has progressed to affect the entire infotainment unit. The unit shutdowns repeatedly while driving which means that the backup camera fails, as well as any navigation one is using while traveling. The hands-free phone features are also affected as one cannot connect their phone to the car. We've attempted repairs at the Honda dealership but they have been unable to provide a permanent fix. Each time they try to replace a connector or un-kink a wire, the problem returns within days. Most recently, the battery died and the car was unable to start due to the constant restarting of the infotainment center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498927December 27, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Not sure about which component failed and put my family and I in significant danger. We had just come to a stop at a traffic light at the end of a highway exit ramp when the car shut off without warning. Completely off. Hazard lights didn’t even work. Nothing worked. Took a minute or two until the vehicle restarted as if nothing had happened. Cars were coming up fast behind us and had to move quickly to get around us. This was late at night so we were hard to spot without any working lights. Thank the Lord no one was injured. I suspect it has something to do with the idle-stop feature. This incident happened within the last 2 hours so it hasn’t been reproduced or confirmed by a service center. Please require Honda into issue a recall for whatever caused this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497586December 15, 2022
STRUCTURE:BODY
The contact owns a 2020 Honda Odyssey. The contact stated that the vehicle was leaking water from the roof seam near the driver’s side rear of the vehicle. The leak caused water to form a puddle in the trunk tray compartment of the vehicle. The contact had taken the vehicle to the dealer who resealed the roof seam. The manufacturer was made aware of the failure. The approximate failure mileage was 23,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492789November 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at various speeds, my vehicle will intermittently brake without warning on its own. The brake warning symbol will flash on the instrument panel and the steering wheel shakes. The surprise and unexpected braking caused me alarm as well as my passengers who did not understand why the vehicle suddenly braked for no apparent reason. I have experienced this multiple times while driving. Most recently, we were exiting the freeway and moved into the exit lane. There was no car directly in front of me but the car suddenly braked scaring us all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491011October 26, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Infotainment system stopped working while car was on. It just shut off with no warning. I had no backup camera, phone, USB, radio. This drained my battery and caused my van to not start. I was stranded with my children and had to call a tow. Moments prior to the battery dying, the lights on the dash were flashing, my tail lights were on and flashing and would not shut off. Towed to the dealer and battery was charged and everything is working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488897October 12, 2022
ENGINE
Several times the van has failed to restart from an idle stop/start at a red light and in the middle of stopped traffic. Several attempts to restart the van fail (van doesn’t even try to start) normally after a few minutes with the van back in park it will start again. Very dangerous to be frequently left stranded in the middle of the road. Frequently when the van does successfully take off from a idle stop, you can tell it struggles and just barely is able to resume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485605September 21, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE
When the automatic start/stop feature turns the car off when the brake is fully depressed the Car will sometimes not restart as designed. Further, it is sometimes accompanied by the forward collision warning light coming on and shutting the car off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482480September 1, 2022
ENGINE
Start stop system malfunctions during auto stop/restart. Van will stall or fully turn off instead of restart when brake released and accelerator pressed. Problem is intermittent and increasing in frequency. This results in unexpected stalls/stops in traffic, putting driver and passengers (as well as other vehicles) at risk. Message displayed is “Collision mitigation system problem” or the van stops itself and tells the driver to “shift to park”. Van may or may not immediately respond to starting push button. Dealership cannot identify problem, but numerous other customers report similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481394August 26, 2022
ENGINE
The contact owns a 2020 Honda Odyssey. The contact stated that while driving at 30 MPH, she noticed through her rearview mirror that her vehicle's trunk had caught fire without warning. The contact pulled over and was able to extinguish the fire with her shoe. The contact did not suffer any injuries and a police report was not filed. The vehicle was towed to the dealer where it remained in their possession and had yet to be diagnosed. The manufacturer was notified about the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 24,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480980August 24, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The signal turned Red, as I was braking, the car engine stuttered and car shut off. Startled, push the park button, and pressed the engine start button but no response, pressed again and it started. This happened 6 months before but didn't report it as I thought it was a once off event. 6 months ago, the car was at a red light, the IDLE was ON and when I accelerated cause the light changed GREEN, the car shut off. Get the feeling its due to the IDLE but wanted to report this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480126August 19, 2022
ELECTRICAL SYSTEM, ENGINE
The “auto engine idle stop” system in my minivan is malfunctioning. This is a safety issue because the engine does not always restart when I take my foot off the brake. I am eventually going to be hit from behind by a driver behind me that assumes my minivan will accelerate from a stop when it is supposed to. Every time the malfunction occurs, the dashboard displays a message “Collision Mitigation System Problem”. However, I have been told by the dealership mechanics that this message is erroneous and that it is displaying because there isn’t a preset error message associated with the auto-engine idle stop malfunction. My minivan was 2 years old when I brought it to the dealership for repair the first time. That was in October-2021 and the dealership is Honda on Grand in Elmhurst, Illinois. I brought the vehicle to them on seven different occasions between October-2021 and now. Even though they were able to reproduce the problem, they say they don’t know how to fix it. So, they made minor repairs each time to different electrical and drive train systems in hopes that the malfunction will cease. After 10 months and 7 attempted repairs, my vehicle is still malfunctioning. The dealership instructed me to contact the corporate level Honda Customer Service Department, which I did on July 8, 2022. I was issued a case number and a customer service representative, Walter, to assist in resolving this problem. After many follow-up phone calls to them, they will not return my call to discuss my vehicle. I recently contacted the Elmhurst, IL dealership and spoke with the service manager, David Abraham, who said he would follow up with Walter. However, I still have not been contacted. I am very concerned for my safety and the safety of my two teenage children who are now driving my vehicle. This will undoubtedly lead to a collision if not repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479608August 16, 2022
ENGINE, POWER TRAIN
My 2020 Honda Odyssey the engine stalled while I am driving. It isn’t the first time in part two years. My first complaint to the dealer on 2020, the first time my engine stalled when I was moving to the Parking. The engine stalled and all the lights on on the dashboard with a big bang sound. I restarted the car and my car can drive again. I bought it to the honda dealer at puente hills and they told me stop to use the brake hold system while I am driving. After a few weeks later , I have the Same problem again when I made a right turn. After the turn , my car engine stalled again and I almost got rear end from the car behind me. I needed to restarted my car to drive again. After that I drove to other honda dealer at West Covina to check my car and they was unable to find any problems. They told me to take videos when the happenings again. My car was fine for almost two years. My car engine stalled again while I was driving also with the Big Bang sound and all the light on on the dashboard. But I don’t need to restart my car on this time .because the engine start again after all the lights off from the dashboard . I just need to pass the drive button to move my car. I feel so dangerous. I bought my car honda dealer to check and they told me my throttle have carbon buildup so I paid for them to do it. But I am still feeling unsafe and it’s a unacceptable situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475726July 25, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Reverse backup camera works only intermittently. Several YouTube videos report the same complaint over many years. Dealership unable to duplicate even though I present them my own video with infotainment center warning “CAMERA SYSTEM FAILURE”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474093July 15, 2022
BACK OVER PREVENTION
The contact owns a 2020 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 20V438000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while attempting to shift into reverse(R) in rainy weather, the rearview camera failed to operate as designed. The approximate failure mileage was 14,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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