Honda Odyssey Complaints (2020)

491 consumer complaints on file.

#11582629April 12, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
At random the following would come on when driving or when starting the vehicle up. It would also reset itself at random. Very scary when you have small children in the van. 1.Collision Mitigation Braking System (CMBS) 2.Road Departure Mitigation System (RDM) 3.Lane Keeping Assist System (LKAS) 4.Adaptive Cruise Control (ACC) 5. Auto head lights The vehicle has not been in any collision. This started after a required update was installed. The code reader scan code does not match what is being stated. When you are using the cruise control then it would turn off. Brake warning will not work. The cable harness for the audio for the entire van was redone last Summer 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581985April 9, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
We bought a used 2020 Honda Odyssey, and a few months after buying this vehicle, the infotainment screen blanked out and the vehicle information screen also blinked out. This occurred at the same time with no warning whatsoever. I just turned on the car, and none of the screens came on. These screens are the ones that show the mph, our mileage, cruise control, etc, and also the screen that shows the back up camera, in car calling, back up alert system. None of that works anymore. We made an appointment to take it to a Honda dealership and a few days later it flickered back on and so we did not keep the appointment. Just a month and a half later, it happened again and this time it has not come back on for over a month. We took it to the dealership and were charged $200 for them to tell us it was something wrong with the Honda computer system and the whole thing would need replaced and we would be charged $1800. This is on a barely 4-year-old vehicle & we did not have the money to replace a defective system. So we have been driving without a mph display. We put our phones up on the dashboard and try a GPS MPH app, but it is wildly inaccurate, and it is a major safety concern because we have no idea what speed we’re going and we have to guess. This is a car with low mileage and barely 4 years old!! We paid a lot of money for the back up camera, in car calling, and extra features like that specifically for the safety of those features. And now we’re being told that basically they can’t find the problem and we have to pay $1800 for those rather high-priority safety features like knowing how fast you’re going. I also have a newly licensed teenage driver and another who will get her temps in 2 months. I can’t even let them drive our vehicle because they certainly don’t have the experience necessary to drive with no speedometer. We live in a state that doesn’t allow handling a phone in any way. This vehicle helped me comply with that & now I must use a phone to show my mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579989March 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Adaptive cryise control, collision mitigation system, road departure mitigation system, lane keeping assist, auto high beam all have errors and are not working. It happened without cause. Apparently it isn't uncommon for radar and sensor safety systems to just fail for no reason. The dealer said it could take several days to figure out the cause then a lot of money to fix it. The safety systems should not fail for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580001March 28, 2024
ELECTRICAL SYSTEM
When trying to close Rear sliding doors it just beeps once it gets half way closed then it gos back open and it won’t close unless you turn off automatic mode to manual and you have to physically Very hard to close them and they are very hard to open like very hard to open and close so if you don’t have the strength and it happens to you your screwed or stranded with your little kids and specially if you don’t live in a great neighborhood that can be very scary and from what I’ve researched online that on the Honda odyssey it is a very common issue and Honda just wants you to spend 1500$ to fix it and from what I’ve seen it’s either the cable or the motor or the rollers apparently it’s very common for the motor and the cables to die and break and if you call the Honda dealer, they know exactly what the issue is that’s how common it is. I definitely believe it should be recall. And I believe in my opinion, that’s a major safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578694March 21, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1. Issue: *Multiple (5+) warning lights on dash [i.e. road departure mitigation system problem, adaptive cruise control problem, lane keeping assist problem, auto high beam warning, collision mitigation system problem etc.] 2. Honda Dealer diagnosed & confirmed the issue as "multi purpose internal camera failure" 3. A failed camera affects safety related functionality which affects the safety of both driver and other drivers. 4. The issue first appeared March 16th, 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578564March 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Multipurpose front camera failure causing adaptive cruise, lane keep, auto highbeams, and collision mitigation to be disabled at 51k miles, error code U3000-49
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575698March 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
All systems associated with the Lane Keeping Assist System are intermittent. No event caused them to initially fail and no discernible conditions cause it to fail currently. The system works intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573231February 21, 2024
UNKNOWN OR OTHER
A latch inside the driver door of the car broke and my husband was unable to exit the vehicle. There was no reason for this part to break, no collision or rough use of the door. We just drove from our home to our destination without incident and the door would not open when we arrived. The dealership had to replace the broken part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572287February 16, 2024
AIR BAGS
In 2020 I was driving in Sequoia national forest and hit a small pothole/erosion hole in front of a gate at approximately 2-3mph. I slightly bottomed out the car. The airbags deployed. Mild abrasion friction burns on my wrist. My wife's airbags in the passenger seat also deployed, but since we had zero forward momentum they didn't even contact her. I was told by Honda that this is my fault and that their airbag system only deployes when it should, and ultimately just filled an insurance claim. I was extremely ignorant of how not road safe my car was, and drive it home. The car was towed for repairs. I just recently learned about this complain line, so I'm submitting now in early 2024.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11570042February 5, 2024
FUEL/PROPULSION SYSTEM
Fuel Pump quit working while driving and caused my vehicle to stop in the middle of the road. My vehicle had 63000 miles when it stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569736February 4, 2024
AIR BAGS
My 2020 Honda Odyssey started showing SRS problem error on its 4th year of ownership. Since it’s not under warranty after 3 years I spent close to 1k to replace SRS computer module by dealership from where I purchased my car. Same error came back a month later and again I took it to dealer and they said it has loose connection on cable and fix the loose connection. About a month later SRS light came back again and then I took it to dealer and he said connection is good but one of the connector is not sending the signal to SRS module. They asked me to replace entire SRS module wiring which will be around 4k which might resolve this problem. I reported this problem to Honda Corporate and waiting for their response. Since it is SRS problem, I am more concern to drive the my car with Kids. If I meet an accident and airbag won’t deploy then it will be risk for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566819January 21, 2024
ELECTRICAL SYSTEM
The heads up unit, navigation and audio system completely shut down after Network connection lost message. This started happening after recall of a cable, before it was fine, same cable was replaced under warranty a year ago. The problem is reproducible, simply driving vehicle and hitting a bump on passenger/right side cases the system to malfunction, disconnect audio, and eventually whole system shutdown and restart. I will take this back to the dealership but electronics in Honda Odyssey has been unreliable and feels like a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565992January 17, 2024
FUEL/PROPULSION SYSTEM
Car stuttered and completely stopped running on the road. Cops had to come and direct traffic around me while my car had stopped. Towed the car to the dealership and the fuel pump was identified as the problem. Car has 63000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565805January 16, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
There is a water leak in the factory seals of the rear tailgate which causes the Power Tailgate Control Module to fail. The tail gate can no longer be closed/latched and requires replacement and sealing of the water leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565812January 16, 2024
POWER TRAIN, ENGINE
I have a concerning noise from my car's engine that I’ve already brought in for diagnosis. Knocking/ticking/rattling noise on stand-still acceleration at relatively low speeds/under light load. Does not duplicate when revving in park, only under light load. Sound present with HVAC on or off. Does not make noise when cold or after long trips. Honda seems to be aware of this issue and has remedied it through work involving the crankshaft bearings and possibly other components as it relates to their service bulletin 23-097. The problem is that my vehicle falls outside of the stated range of production years as mine is a 2020 model year, but the likelihood seems quite high that the engine in my vehicle is suffering from this exact problem. The service department refuses to help me and the corporate line I've contacted through email me simply refers me to the service department. I just spent $38,000 on this vehicle with 30,000 miles and I have no other recourse at this point to remedy this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563909January 6, 2024
ELECTRICAL SYSTEM, ENGINE
The auto idle feature cuts out the engine in stop and go traffic and will not restart. This has happened on numerous occasions, creating unsafe conditions for traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563777January 5, 2024
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was driving to work while raining.hit a water puddle hydroplaned, The stop brake warning light came,vehiical slammed on the brakes, and the steering wheel locked up. There where not other vehicals on the road.Rolled the vehical 3 times. On several occasions our honda van has slammed on the brakes without any vehicle or obstacle present.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11563419January 3, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM
In my area, there has been lots of heavy rain. There was a water leak on the interior rear driver side, causing the tailgate control module (TCM) to fail part # 74970-THR-A12 The tailgate trunk or 5th door is not working, will not open, will not activate. I took my 2020 honda odyssey my local dealership but no help. Many vans from Honda, years 2018-2021 are having this very same issue. Please help Me resolved this matter. Honda should have a recall on this and replace at no charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562996January 2, 2024
FUEL/PROPULSION SYSTEM
9/29/23 Vehicle left my wife stranded on in parking lot would not start. Had vehicle towed to garage. Garage had to replace the fuel pump as the impellers were no longer working. Vehicle would not turn over acted like bad gas, shop put in fresh gas still would not start. Found failed fuel pump. 1/04/24 Called Honda 888-234-2138, rf teh 12/23/2023 recall on additional 2.8 mil units including my odyssey. spoke to angel at Honda, he told me my unit was the only one out of millions of units not affected by this recall, even though my wife was left stranded in a parking lot. I have the invoice but your system will not allow me to upload anything. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561437December 22, 2023
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The car stalled when stopped at a red traffic light. This happened on 2 occasions, 11-3-23 and 12-9-23. The second time other cars behind us had to go around us while we tried to restart the car which put them at risk of being hit by cars in the other lanes. There was no warning. I took the car in for regular maintenance a few days ago during which the dealership did a multi point inspection but did not discuss this issue. Yesterday I heard about the fuel pump recall and think this might be the same issue. I called the dealership today but they said our car is not under the recall. Our car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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