Honda Odyssey Complaints (2016)

271 consumer complaints on file.

#11096665May 18, 2018
UNKNOWN OR OTHER
EXPLODING SUNROOF. I WAS DRIVING TO WORK EARLY ONE MORNING AND I HEARD A LOUD BANG/POP THEN IMMEDIATELY HEARD AIR AS IF MY SUNROOF WAS OPEN. I VERY CAREFULLY OPENED MY SLIDER AND SAW THAT MY SUNROOF HAD A HUGE HOLE IN IT. THANK GOODNESS THE GLASS WAS ON THE SLIDER BECAUSE HAD THE SLIDER BEEN OPEN- THE GLASS WOULD HAVE SHATTERED EVERYWHERE AND HIT MY THREE CHILDREN. I TOOK IT TO HONDA AND NOTHING WAS COVERED. I HAD TO PAY OUT OF POCKET TO COVER THIS WHEN I DID NOTHING TO THE CAR. IT SOUNDED LIKE A GUNSHOT. I WAS DRIVING ON THE CROSSTOWN TOP DECK IN TAMPA FLORIDA WITH NOTHING AROUND WHEN I HEARD THE LOUD BANG. THERE WAS NOTHING THAT COULD HAVE HIT MY CAR IN THAT DIRECTION AS HONDA SAID THAT WAS WHAT HAD TO HAVE HAPPENED BECAUSE THEY HAD NEVER HEARD OF THIS BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091067April 30, 2018
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089092April 20, 2018
SEATS
RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089126April 20, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089129April 20, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11088329April 16, 2018
SEAT BELTS, SEATS
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076913March 8, 2018
SERVICE BRAKES
THE BRAKE SENSOR ON HONDA ODYSSEY WORKS ERRATICALLY. IT CAUSED AN ACCIDENT FOR ME AS THE SENOR NEVER WORKED EVEN THOUGH MY CAR REAR ENDED ANOTHER VEHICLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11071584February 7, 2018
SEATS
"TAKATA RECALL" I HAVE NOT HEARD FROM THE DEALER ABOUT THE STATUS. 2ND ROW SEATS DO BECOME LOOSE EASILY, WITHOUT DIFFICULTY OR MUCH EFFORT, SPECIFICALLY WHEN GOING TO THE 3RD ROW ACCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066071January 31, 2018
SEATS
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HONDA DEALER (DON JACOBS HONDA, 2699 REGENCY RD, LEXINGTON, KY 40503, (859) 276-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065374January 27, 2018
ENGINE, POWER TRAIN
(1)VEHICLE PROPULSION TEMPORARY SHUTS DOWN WHEN STARTING FROM A STOPPED CONDITION. THIS HAPPENS AS PULLING ACROSS TRAFFIC, MAKING LEFT TURNS, ETC. THIS COULD CAUSE A SERIOUS T-BONE ACCIDENT. (2)PROBLEM IS RANDOM AND OCCURS WITHOUT WARNING. (3)THIS SHUT DOWN PROBLEM HAS OCCURRED NUMEROUS TIMES IN LESS THAN 8,000 MILES. (4)VEHICLE HAS BEEN PREVIOUSLY RETURNED TO JEFF WYLER DIXIE HIGHWAY HONDA DEALERSHIP FOR FIRMWARE, ETC. FIX. (5)THEY HAVE NOT FIXED THIS PROBLEM. IT HAS AGAIN OCCURRING. MOST RECENTLY ON 1/26/2018. IT WAS SEVERE ENOUGH THAT A SIDE COLLISION ACCIDENT COULD HAVE OCCURRED IN HEAVIER TRAFFIC. WE WERE PULLING ACROSS FOUR(4) LANE TRAFFIC AT AN INTERSECTION WITHOUT A STOP LIGHT WHEN THE LOSS OF POWER HAPPENED. AGAIN, THE ENGINE SEEMS TO JUST QUICKLY SHUT DOWN AND YOU QUICKLY WONDER IF IT WILL RUN BEFORE VEHICLE WILL AGAIN ACCELERATE. A PREVIOUS INCIDENT CAUSED ME TO START TO DIRECT CAR TO OUT OF TRAFFIC AREA AT END OF MEDIAN WHILE MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION AFTER ACCELERATION STOPPED DUE TO ENGINE, ETC SHUTTING DOWN. (6)DOCUMENTING THIS IN HOPES OF HONDA INC. DEALERSHIP, JEFF WYLER DIXIE HIGHWAY HONDA WILL PERMANENTLY FIX THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS. (7)THIS PROBLEM AND INFORMATION IS ALSO BEING DOCUMENTED IN CASE A SERIOUS ACCIDENT DOES HAPPEN AND CAN PROVIDE MYSELF OR ESTATE SURVIVORS WITH DOCUMENTATION TO SUE THE PRINCIPALS INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063648January 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS CAR HONDA ODDESEY 2016 MODEL HAVE ISSUE WITH THE BATTERY CAPACITY, THIS BATTERY IS NOT A NUFF STRONG TO HOLD ANY SYSTEM RANING FOR MORE THEN 5 MINUTS,IN THIS CASE YOU WILL NOT BE AVAILABLE TO START YOUR ENGEEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063032January 16, 2018
SEATS
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RACINE HONDA, 9501 WASHINGTON AVE, RACINE, WI 53406) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062363January 12, 2018
VISIBILITY/WIPER
A LOT OF NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062401January 12, 2018
SEATS
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RICHFIELD BLOOMINGTON HONDA, 501 W 77TH ST, RICHFIELD, MN 55423) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061268January 8, 2018
SEATS
WHILE DRIVING WITH 6 YEAR OLD IN 2ND ROW SEAT IN HER CAR SEAT, HAD TO SLAM ON BRAKES TO AVOID COLLISION TO HAVE THE SEAT (HONDA SEAT) UNLATCH FROM FLOOR AND FLING HER INSIDE OF HER CAR SEAT (CHILD SEAT) FACE FIRST INTO THE BACK OF THE PASSENGER SEAT. ONCE STOPPED AND REMOVED HER AND I PUSHED THE SEAT BACK DOWN HARD, HEARD IT CLICK AND THEN RELEASED AND DID AGAIN, PULLED ON IT SEVERAL TIMES AND SEEMED SECURE. 3 DAYS GO BY, AND NOW MY SON IS IN THAT SEAT. WE WERE DRIVING HOME YESTERDAY AND AGAIN, SOMEONE CUT ME OFF WITHOUT MUCH STOPPING DISTANCE AND SLAMMED ON MY BRAKES YET AGAIN. THIS TIME HE WAS FLUNG FACE FIRST INTO THE BACK OF THE PASSENGER SEAT, AND HITTING THE TOP OF HIS HEAD ON THE METAL PART OF THE HEAD REST THAT WAS PULLED UP. BOTH RESULTED IN SCREAMING, CRYING, PAIN, AND BEING FRIGHTENED TO BE IN THAT SEAT. THIS IS NOT OKAY. BOTH INCIDENTS WERE ON CITY ROADS IN SOUTH FLORIDA DURING DRY WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057388December 29, 2017
ELECTRICAL SYSTEM
THE PASSENGER SIDE SLIDING DOOR CONSISTENTLY FAILS TO CLOSE. IT WILL START TO CLOSE, AND THEN HESITATE AND STOP AS IF SOMETHING WERE IN THE DOOR TO STOP IT, WHEN NOTHING IS. WE TYPICALLY HAVE TO TURN THE POWER OFF AND CLOSE IT MANUALLY TO MAKE IT SHUT. ALSO, WHEN PUTTING THE VAN INTO REVERSE, THE BACKUP CAMERA SCREEN OFTEN GOES BLACK, AND THE ONLY WAY TO GET OFF OF THE BLACK SCREEN IS TO SHUT THE VAN OFF COMPLETELY AND RESTART IT. WHEN USING THE AUTO-UP FEATURE ON THE FRONT DRIVER WINDOW, THE WINDOW WILL SOMETIMES GO BACK DOWN AS SOON AS YOU LET GO OF THE BUTTON. YOU HAVE TO HOLD THE BUTTON UNTIL IT COMPLETELY CLOSES. WHEN YOU HAVE THE REAR ENTERTAINMENT GOING THROUGH THE MAIN SPEAKERS AND YOU ATTEMPT TO CHANGE THE VOLUME WITH THE STEERING WHEEL CONTROLS, IT'LL ACTUALLY CHANGE THE SOURCE THAT THE SOUND IS COMING FROM. I THINK I'VE LISTED EVERYTHING, BUT THEY'RE ALL ELECTRICAL PROBLEMS OBVIOUSLY. ALL OF THEM EXCEPT FOR VOLUME ISSUE HAPPEN RANDOMLY. THE VOLUME PROBLEM HAPPENS EVERY SINGLE TIME. ALL OF THIS HAPPENS WHETHER THE VAN IS IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055881December 21, 2017
SEATS
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE SECOND ROW SEATS TIPPED FORWARD WHILE BRAKING WITH NO WARNING. AS A RESULT, A CHILD PASSENGER SUSTAINED MINOR PAIN AND BRUISING, WHICH REQUIRED MEDICAL TREATMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS), BUT THE CONTACT WAS NOT NOTIFIED. THE DEALER HAD NOT BEEN CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11054898December 15, 2017
AIR BAGS
"TAKATA RECALL"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054721December 14, 2017
SEATS
SEAT IN THE SECOND ROW BEHIND THE DRIVER SIDE, TIPPED FORWARD AFTER A STOP. MY 4 Y/O WAS IN HIS CAR SEAT AT THE TIME. EXITED A GARAGE, TURNED RIGHT ONTO THE LOCAL STREET, STOPPED AT THE LIGHT ON THE CORNER. MY SON, WHILE STILL IN HIS CAR SEAT, TILTED FORWARD ONTO THE BACK OF MY DRIVER SIDE SEAT. IT WAS A TRAUMATIC EXPERIENCE. THERE WASN'T ENOUGH PRESSURE AND THAT MUST BE WHY THE SEAT BELT DIDN'T LOCK. GLAD I WASN'T ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051749December 1, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING BETWEEN 15-20 MPH AND ACCELERATING, THE TRANSMISSION SHIFTED FROM FIRST TO SECOND GEAR. THE VEHICLE ALSO LUNGED FORWARD. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO HONDA MALL OF GEORGIA (3699 BUFORD DR, BUFORD, GA 30519, (678) 805-8003) TO BE DIAGNOSED ON FOUR DIFFERENT OCCASIONS. DURING THE FIRST AND SECOND DIAGNOSTIC TESTS, THE MECHANIC WAS UNABLE TO REPRODUCE THE FAILURE OR RETRIEVE A FAULT CODE. DURING THE THIRD DIAGNOSTIC TEST, THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO DAYS LATER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER FOR A FOURTH TIME TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID WAS DRAINED AND THERE WAS EVIDENCE OF METAL SHAVINGS IN THE TORQUE CONVERTER AND TRANSMISSION FLUID. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE TCM MODULE ALSO NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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