Honda CR-V Complaints (2004)

501 consumer complaints on file.

#10091207September 17, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
2003 HONDA CRV SLIPS OUT OF CORRECT TIMING FREQUENTLY RESULTING IN UNRELIABLE ENGINE PERFORMANCE AND A LOUD TAPPING NOISE COMING FROM THE ENGINE WHEN RUNNING. THIS DEFECT IN THE ENGINE HAS BEEN BROUGHT TO THE ATTENTION OF THE PIEDMONT HONDA DEALERSHIP SERVICE DEPARTMENT ON 2 SEPARATE SERVICE VISITS (9/13/2003, 4/30/2004). THE PIEDMONT HONDA DEALERSHIP REFUSED TO CORRECT THE DEFECT AND STATED CHECKED VEHICLE AND COMPARED TO A NEW VEHICLE. SOUND IS NOT ABNORMAL AND IS CHARACTERISTIC OF VEHICLE. PERFORMS AS DESIGNED PIEDMONT HONDAS REFUSAL HAS DIRECTLY RESULTED IN THE ENGINE STALLING OUT ON ONE OCCASION (8/16/2004) AND REFUSING TO START ON 2 OTHER OCCASIONS (7/28/2004, 8/1/2004). BOTH TIMES THAT THE VEHICLE REFUSED TO START THE OWNER WAS STRANDED AT THE LEAST OPPORTUNE TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092496September 13, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER'S VEHICLE LEAKED OIL ONTO THE ENGINE MANIFOLD. *NM THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DETERMINED THAT DURING A PREVIOUS OIL CHANGE THE TECHNICIAN FAILED TO REMOVE THE ORIGINAL RUBBER GASKET BEFORE INSTALLING THE NEW ONE. *NM SEE ODI 10095399 ALSO. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090903September 13, 2004
STEERING:LINKAGES:DRAG:POWER ASSIST SYSTEM
WHEN MAKING A LOW SPEED EVASIVE MANUEVER THAT REQUIRES TURNING SHARPLY FROM ONE DIRECTION TO ANOTHER, THE STEERING LOSES ITS POWER ASSIST TEMPORARILY. FEELS LIKE STEERING IS JAMMED. PROBLEM MANIFESTS WHEN TRAVELING BELOW 20MPH WITH BRAKING AND A SWERVE TO ONE DIRECTION FOLLOWED BY ACCELERATION AND ATTEMPT TO STRAIGHTEN OUT VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090781September 10, 2004
ENGINE AND ENGINE COOLING:ENGINE
PURCHASED 2004 HONDA CR-V JANUARY 2004 FROM CONTINENTAL HONDA IN ANCHORAGE ALASKA. WE TOOK IT IN FOR ITS FIRST OIL CHANGE (5,000 MILES) ON JUNE 16TH. AFTER DRIVING THE 15 MILES HOME, THE ENGINE STARTED BILLOWING SMOKE, AND SPUING OIL (THE TRAIL OF OIL CAN STILL BE SEEN ON THE STREET). THE DEALER HAD IT TOWED TO DEALERSHIP, THEY EXPLAINED IT AS A FAULTY OIL GASKET, AND OFFERED A FREE OIL CHANGE. AFTER DRIVING FOR A FEW WEEKS, I NOTICED A CLACKING SOUND COMING FROM THE ENGINE. I HAD THE TECHINTIANS CHECK IT OUT DURING THE SECOND OIL CHANGE ON AUGUST 16. AFTER TWO WEEKS OF LOOKING FOR THE PROBLEM, THEY DEDUCED THERE WAS SOME "SCORING" INSIDE THE PISTONS AND THAT THEY HAD TO REPLACE THE SHORTBLOCK. THEY TOLD ME THAT THIS WAS A FLUKE (A FIRST TIME INCIDENT) AND THAT THE ENGINE WILL BE SENT TO HONDA USA FOR FURTHER INSPECTION. I FINALLY GOT THE CALL YESTERDAY (SEPTEMBER 9) THAT THE CAR WAS READY TO BE PICKED UP. IN ALL FAIRNESS, THE EMPLOYEES AT THE DEALERSHIP WERE VERY PROFESSIONAL AND COURTEOUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090540September 7, 2004
ENGINE AND ENGINE COOLING
THE OIL WAS CHANGED IN OUR 2004 HONDA CRV AND THEN AS MY WIFE WAS DRIVING THERE WAS A MASSIVE OIL LEAK CAUSING THE CAR TO SHUT OFF IN THE MIDDLE OF I270 WITH TRAFFIC WIZZING BY A SPEEDS OVER 70 MPH. MY WIFE WAS FORTUNATE THAT THE CAR DID NOT CATCH FIRE OR THAT SHE DID NOT GET HIT FROM THE REAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090548September 7, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I TOOK MY 2004 HONDA CRV IN FOR ITS FIRST OIL CHANGE. AS THE TECHNICIAN DROVE MY CAR OUT OF THE SERVICE BAY, SMOKE WAS COMING OUT FROM UNDER THE HOOD. I WENT OUT TO MEET THE TECHNICIAN AND HE OPENED THE HOOD. SMOKE CAME POURING OUT AND WE NOTICED OIL SPRAYED ALL OVER THE ENGINE. HE SAID HE WAS NOT SURE WHY THIS HAPPENED, BUT HE WOULD CLEAN IT UP AND TAKE CARE OF IT. 30 MINUTES LATER, I HAD MY CAR BACK AND DID NOT HAVE ANY OTHER PROBLEMS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10090552September 7, 2004
ENGINE AND ENGINE COOLING
IT WAS JUST 2-3 WEEKS AFTER PURCHASING MY 2004 HONDA SUV WHEN THE FIRST STORY CAME OUT ON THE WASHINGTON POST ABOUT THE CRV'S BURSTING INTO FLAMES. *AK I WAS TOLD BY HONDA THAT I COULD NO LONGER TAKE THE CAR BACK I WOULD HAVE TO TRY TO RE-SELL IT AND TAKE THE LOSS MYSELF. HERE I AM GETTING CLOSE TO TO THE 5000 MILE, WHICH WILL BE MY VERY FIRST OIL CHANGE, AND I SEE ANOTHER FOLLOW UP STORY ON THE WASHINGTRON POST REGARDING THE SAME THING. AND STILL NOTHING BEING DONE ABOUT IT. DEPENDING ON SOME EMAILS AND LETTERS BEING SENT BY HONDA IS NOT RESOLVING THE ISSUE. I AM COMPLETELY AFRAID OF GETTING MY FIRST OIL CHANGE, ESPECIALLY WHEN I SEE THAT OTHER CONSUMERS ARE TAKING THEIR CRV'S TO THE HONDA DEALERS AND THE PROBLEM STILL OCCURS. WHAT GUARANTEE DO I HAVE? HOW SAFE AM I SUPPOSE TO FEEL WHEN THE HONDA DEALERS STILL DON'T DO THE OIL CHANGE RIGHT? I AM IN AWE THAT YOUR ORGANIZATION IS WAITING FOR A HIGH DEATH TOLL TO FINALLY DO SOMETHING ABOUT IT. HOW MANY DEATHS WILL IT TAKE FOR YOU GUYS TO WAKE UP AND TELL HONDA TO DO A RECALL? HOW MANY LIVES HAVE TO BE TAKEN FOR YOU TO SEE THAT THIS IS OF HIGH IMPORTANCE? I AM SCARED OF EVEN PARKING MY CAR IN THE GARAGE AFTER MY FIRST OIL CHANGE. IT ABSOLUTELY RIDICULOUS THAT YOU AND HONDA ARE TRYING ITS BEST TO SAVE THOUSANDS OF DOLLARS AND PREFER TO RISK THOUSANDS OF LIVES. AND YET, THE CONSUMER IS STUCK WITH THE PROBLEM AND FOOTING THE BILL IF THAT OCCURS. I'M SURPRISED I HAVEN'T HEARD OF ANY LAWSUITS. IT'S TO TIME TO TAKE ACTION. I AM COMPLETELY DISSAPOINTED WITH HONDA AND REGRET EVER PURCHASING MY VEHICLE FROM THEM. THEY HAVE NOT COME FORTH FOR THE CONSUMER. I HOPE THE NEXT TIME I WRITE TO YOU IS NOT BECAUSE I'M HAVING TO COMPLAIN AND WRITE A DETAILED REPORT OF THE SAME THING HAPPENING TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091505September 7, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 50 MPH, THE CONSUMER NOTICED SMOKE COMING FROM THE REAR. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE VEHICLE CAUGHT ON FIRE AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE INSURANCE COMPANY INFORMED THE CONSUMER THAT THE DOUBLE GASKET CAUSED THE VEHICLE TO CATCH ON FIRE. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10088887August 31, 2004
ENGINE AND ENGINE COOLING
AS NEW OWNER OF CR-V AFTER READ SO MANY COMPLAINT REGARDS THE ENGINE FIRE AFTER OIL CHANGE, I DECIDE TO FILE A COMPLAINT TO HONDA FOR ITS IRRESPONSIBLE/INEFFECTIVE ACTIONS TO PREVENT ENGINE FIRE. IT IS HARD TO BELIEVE THAT SO MANY FIRE CASES EVEN UP TODAY, YET HONDA STILL DID NOT WANT TO RECALL OR TAKE REAL ACTION TO FIX THE PROBLEM. IT IS VERY SCARY TO IMAGE THE WORSE CASE - IF YOU GOT THE ENGINE FIRE IN ONE LANE HIGHWAY IN THE MOUNTAIN AREA, THERE IS NO SIGNAL FOR CELL PHONE TO CALL 911 TOO. IT IS ALSO DANGEROUS TO WALK OR EVEN STAY IN THAT TYPE OF HIGHWAY. OWNER OF CR-V HAVE NO PEACE OF MIND TO DRIVE IT AFTER OIL CHANGE. ESPECIALLY SOME ENGINE FIRE OCCURRED TWO MONTHS LATER AFTER OIL CHANGE BASED ON COMPLAINT CASE. HONDA SHOULD FIX THE PROBLEM. HONDA SHOULD NOT JUST LAY THE RESPONSIBILITY DOWN TO TECHNICIAN. WHY ONLY CR-V CAUGHT FIRE? NOT PILOT? NOT SUV FROM OTHER MAKERS? THE ENGINE FIRE CANNOT BE SIMPLY EXPLAINED BY THE SLOPPY JOB OF TECHNICIAN PERFORMED AS IT HAPPENED/HAPPENS AT DIFFERENT STATES IN US. NHTSA, PLEASE OPEN THE INVESTIGATION AGAIN AS NUMBER OF ENGINE FIRE ARE INCREASING ACROSS US. PLEASE GIVE CONSUMER SAFE SUV AS IT SHOULD BE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087168August 30, 2004
AIR BAGS
WHILE DRIVING 40 MPH, THE CONSUMER'S VEHICLE WAS NEARLY INVOLVED IN A FRONT END COLLISION. WHILE AVOIDING THE COLLISION, THE VEHICLE LOST CONTROL AND DROPPED DOWN A 30 FOOT EMBANKMENT. UPON IMPACT, THEDUAL AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A BROKEN NECK IN THREE PLACES, MAJOR BACK INJURIES, AND FRACTURES OF SEVEN RIBS. THE VEHICLE WAS TOTALED. *AK NONE OF THE SIDE AIRBAGS DEPLOYED EITHER. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088632August 26, 2004
ENGINE AND ENGINE COOLING
I WAS ON MY WAY HOME FROM WORK, LESS THAN 2 MILES FROM HOME. I STOPPED AT A STOP LIGHT AND NOTICED SMOKE. I DIDNT' KNOW IT WAS MY CAR AT THE TIME. I DROVE A HALF A BLOCK AND MY CAR FILLED UP WITH SMOKE. I IMMEDIATLY PULLED OVER AND A PERSON BEHIND ME STOPPED AND TOLD ME SHE SAW FLAMES FROM MY CAR. I HAD IMMEDIALTLY TURNED MY CAR OFF AS SOON AS I PARKED IT, SO I DID NOT SEE THE FLAMES. AN ADDITIONAL MAN DROVE UP AND SAID HE HAD SEEN THE FIRE ALSO. OIL HAD POURED OUT FROM UNDER MY CAR. I HAD JUST HAD MY FIRST OIL CHANGE ON MONDAY AUG 23RD. I HAVE APPROXIMATLY 5500 MILES ON THE VEHICLE. IT IS A 2004 HONDA CRV. MY DEALERSHIP (CHEZIC SAYERS) HAD THE VEHICLE TOWED BY CAMPUS TOWING. THE TOW TRUCK DRIVER TOLD ME THAT THAT WAS THE THIRD CRV THAT HE HAD TOWED WITH FIRE DAMAGE IN THE LAST 3 MONTHS.(HIS NAME WAS PHIL) I THINK THERE SHOULD BE A RECALL IF THIS HAS HAPPENED THIS MANY TIMES. I ALSO LOOKED UP ON THE INTERNET AND IT SAID THAT THERE HAD BEEN 27 FIRES LINKED TO OIL CHANGES IN THIS VEHICLE. I FIND THAT APPALLING. I COULD HAVE BEEN SERIOUSLY HURT! AS OF RIGHT NOW, I AM NOT SURE OF THE CAUSE BECAUSE IT WAS AFTER 5PM BY THE TIME THE DEALERSHIP LOOKED AT THE CAR. THEY SAID THEY WOULD CALL ME TOMORROW. I AM ASSUMING SOMEONE WILL CALL ME TO FIND OUT WHAT THE EXACT PROBLEM WAS AND TO FIND OUT HOW IT WAS HANDLED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10088380August 23, 2004
ENGINE AND ENGINE COOLING, EQUIPMENT
ON AUG. 20TH I TOOK MY '04 CR-V TO THE HONDA DEALER WHERE I BOUGHT THE VEHICLE FOR ITS 5,000 MILE SERVICE, INCLUDING ITS FIRST OIL CHANGE. THE NEXT DAY, AFTER DRIVING IT FOR SEVERAL MILES AND STOPPING TO GET GAS, I NOTICED A BURNT ODOR. I POPPED THE HOOD AND NOTICED A SMALL AMOUNT OF SMOKE COMING UP FROM THE BACK OF THE ENGINE. I LOOKED UNDER THE VEHICLE AND NOTICED OIL DRIPPING FROM SEVERAL LOCATIONS. I RETURNED THE CR-V TO THE DEALER. THEY EXAMINED THE VEHICLE AND TOLD ME THAT THE PROBLEM WAS A "DOUBLE-GASKET" - THE GASKET FROM THE FACTORY-INSTALLED OIL FILTER HAD STUCK IN PLACE WHEN THE OIL FILTER WAS REMOVED, AND A NEW OIL FILTER AND GASKET WAS INSTALLED OVER THE OLD GASKET, RESULTING IN AN OIL LEAK. AMID MANY APOLOGIES, THE OLD GASKET WAS REMOVED AND THE OIL CHANGE WAS PROPERLY COMPLETED. HAD I BEEN LESS ATTENTIVE TO THE VEHICLE AFTER THE OIL CHANGE, AND HAD THE VEHICLE BEEN DRIVEN AT HIGHWAY SPEEDS, THERE WAS A VERY GOOD POSSIBILITY THAT A FIRE WOULD HAVE RESULTED. WHY DID NHTSA CLOSE THEIR INVESTIGATION OF THE CR-V FIRES? WHY DID HONDA LAY THE BLAME ON TECHNICIANS? AND WHY, AFTER ALL THE PUBLICITY THE FIRES RECEIVED AND AFTER HONDA PRESUMABLY INSTRUCTED THEIR TECHNICIANS TO BE ESPECIALLY CAREFUL WITH CR-V OIL CHANGES, ARE CR-V OWNERS STILL AT RISK OF A FIRE AFTER AN OIL CHANGE? WILL IT TAKE A DEATH BEFORE NHTSA AND/OR HONDA DOES SOMETHING THAT EFFECTIVELY ADDRESSES THIS PROBLEM?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088350August 22, 2004
ENGINE AND ENGINE COOLING:ENGINE
KNOWING THAT THERE IS A POTENTIAL HAZARD IN GETTING THE OIL CHANGED IN MY 2004 HONDA CR-V, I HAVE BEEN RESEARCHING A SOLUTION. IN THAT PROCESS, I HAVE BEEN TOLD BY SEVERAL AUTO SERVICE PLACES THAT THEY WILL NOT SERVICE MY CAR DUE TO THE LIABILITIES INVOLVED. THEY TOLD ME THAT OTHER VEHICLES DO NOT CATCH ON FIRE WHEN A GASKET IS LEFT ON OR SOME OIL LEAKS OUT, SO SOMETHING WAS CHANGED IN THE CR-V ENGINE THAT IS ALLOWING THE OIL TO NOW REACH THE MANIFOLD. I WILL NOT FEEL SAFE WHEN THE TIME COMES TO DEAL WITH THIS. HONDA MUST TAKE OWNERSHIP OF THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083738August 20, 2004
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WAS STALLING AND SKIPPING AT TIMES ON LONG TRIPS ESPECIALLY WHEN THE WEATHER WAS HOT. *AK THE VEHICLE WAS TAKEN TO A LOCAL HONDA DEALER BUT THEY FOUND NO COMPUTER CODES TO SPECIFY THE PROBLEM. THEY THEN CLAIMED THAT THE GAS TANK HAD WATER IN IT AND CHARGED THE CONSUMER $560. WITHIN AN HOUR OF LEAVING THE DEALER THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TAKEN BACK TOT HE DEALER BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE STALLING. THE VEHICLE ON HAS 6000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081758August 20, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER STATED THAT VEHICLE CAUGHT ON FIRE AFTER THE FIRST OIL CHANGE. AFTER OIL CHANGE CONSUMER PULLED OUT INTO THE DRIVEWAY AND VEHICLE STARTED TO SMOKE. THEN, HE PULLED TO THE SIDE OF THE ROAD, AND CUT THE VEHICLE OFF. BY THIS TIME IT WAS JUST A LOT OF SMOKE, BUT NO FIRE. HONDA DEALER REPAIRED THE VEHICLE. CONSUMER STATES THAT THIS HAPPENED ON 3/4/04, WHEN THE MILEAGE ON THE VEHICLE WAS AT 5158. *AK *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10088161August 18, 2004
ENGINE AND ENGINE COOLING:ENGINE
HAVING SEEN THE NEWS REPORTS ON TELEVISION AND IN MY LOCAL NEWSPAPER ABOUT THE FIRES RESULTING AFTER THE FIRST OIL CHANGE ON 03-04 HONDA CR-VS I WAS MORE THAN APPREHENSIVE ABOUT MY FIRST OIL CHANGE. I CALLED MY DEALER TO MAKE AN APPOINTMENT AND MENTIONED THE FIRE PROBLEM. THE DEALER WAS UNAWARE OF ANY SUCH PROBLEM. NOW I'M EVEN MORE CONCERNED! HOW CAN THIS BE? ISN'T HONDA DOING ANYTHING ABOUT THIS POTENTIAL LIFE-THREATENING ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087944August 16, 2004
ENGINE AND ENGINE COOLING:ENGINE
AFTER HAVING THE OIL CHANGED, THE VEHICLE CAUGHT FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10087580August 10, 2004
ENGINE AND ENGINE COOLING
CONSUMER FILED COMPLAINT BECAUSE SHE WAS UPSET ABOUT GETTING AN OIL CHANGE. SHE WAS AFRAID TO DRIVE. DEALER WILL REPLACE THE VEHICLE AT CONSUMER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086337August 6, 2004
ENGINE AND ENGINE COOLING
WE PURCHASED THE 2004 HONDA CRV IN FEBRUARY '04. IT HAD 3500 MILES ON IT WHEN THE OIL WAS CHANGED AT HOLLER HONDA IN WINTER PARK, FLORIDA. THE FOLLOWING WEEK WE DROVE IT TO WILLIAMSBURG, VIRGINIA ON VACATION. WHILE THERE, WITH MY 81 YEAR OLD MOTHER-IN-LAW AND 2 SISTERS-IN-LAWS IN THE CAR, WE EXPERIENCED WHAT SO MANY OTHERS HAVE REPORTED. PASSING CARS HONKED THEIR HORNS AND SCREAMED AT US THAT OUR CAR WAS ON FIRE. THAT WAS ON JULY 29TH. WE ARE NOW BACK HOME IN ORLANDO AND THE CAR IS AT WILLIAMSBURG HONDA IN VIRGINIA. I AM NOW TERRIFIED TO DRIVE A HONDA CRV. I DON'T WANT THE CAR BACK. I WANT MY MONEY BACK SO THAT I CAN GO BUY A CAR THAT I'LL FEEL SAFE DRIVING. IT HAS BEEN 8 DAYS AND HOLLER HONDA WON'T TALK TO ME. THEY TOLD ME TO HAVE MY INSURANCE COMPANY DEAL WITH THEIR INSURANCE COMPANY. I GUESS I NEED TO ENGAGE MY LAWYER AND THE TV STATIONS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10086168August 4, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
1) WHILE COMING TO A STOP OFF AN EXIT RAMP THE CAR TRIED TO ACCELERATE OT MAX SPEED. THE ONLY WAY TOM STOP THE CAR WAS TO HOLD BOTH FEET ON THE BRAKES AND SHUT CAR OFF. (THIS IS ONE OUT OF FOUR INCIDENTS BETWEEN 1000 AND 2000 MILES ON A BRAND NEW HONDA CR-V) 2)RESTART OF CAR CORRETED PROBLEM. THE NEXT DAY IT HAPENED AGAIN AND IT TOOK 5 RE- STARTS TO CORRECT THE PROBLEM. 3) HONDA LOOKED AT CAR TWO DIFFERENT OCCASIONS, AND SAID THEY COULD NOT FIND ANY PROBLEM WITH THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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