GMC Yukon Complaints (2023)

246 consumer complaints on file.

#11655218April 17, 2025
ENGINE
I was driving approximately 45 MPH and my 2023 Yukon STOPPED completely and it would not move at all, it stopped just into where the intersection starts. After 2 hours it was towed to the GMC dealership. I am now told that it needs a new engine at just 15,000 miles. Apparently this is a “thing” I had no warning whatsoever. The dealership has it now and it is waiting on a new engine. Extremes scary and now they said they will put a new one in and it “shouldn’t happen again”. Ridiculous Engines are on back order for at least 60 days because of this problem I’m told.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654566April 14, 2025
ENGINE
We own a 2023 GMC Yukon Denali with the 6.2L engine. On [XXX], I was driving to work and merging into traffic on [XXX] just south of Nashville. When getting up to speed, the engine shut off and the truck started to decelerate. Only warning light was notification to "Hit Start Button" - which off course I was feverously doing as I was in rush-hour traffic. Luckily, I was able to move across two lanes and came to a stop on the freeway shoulder. Called OnStar services where they sent a tow truck, but the driver didn't know how to tow the truck since he was unable to shift into 'neutral' as the electronic system didn't allow that without the motor on. A second tow truck was sent by my local dealer and then they had to 'drag' the Yukon onto the tow truck bed so they could haul it. After the dealer reviewed the issue, determined we needed an entire motor as the engine oil had metal shavings in it and had frozen the motor. We are one of seven vehicles at our dealership waiting on a new 6.2L motor. GM has provided a large SUV rental during the time we have been waiting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654285April 12, 2025
UNKNOWN OR OTHER
The Onstar module becomes inoperable due to a fault with the onstar module. This is a known issue on many forums and GM has yet to issue a fix with mass reported Onstar module failures. This fault renders useless the safety systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654237April 12, 2025
ENGINE
GM diagnosis was lower engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654204April 11, 2025
ENGINE
Car suddenly stopped while traveling. Shut down. Took to dealership and they said it’s a catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653858April 10, 2025
ENGINE
WHILE DRIVING ON HIGHWAY ON 2/21/25. MY 2023 YUKON (WITH GM ENGINE L87 IN IT) WARNING LIGHT CAME ON CALLING THAT THE TRUCK SHIFTED INTO NEUTRAL, PRESS START. PULLED OVER TO BREAK DOWN LANE, RESTARTED AND WENT ON OUR WAY. CALLED DEALERSHIP AND THEY HAVE NOT HEARD OF ANY TYPE OF ISSUE AND STATED TO BRING BY IF IT HAPPENS AGAIN. 8 DAYS LATER THE 2023 YUKON WITH GM ENGINE L87 SIEZED ON 3/1/25 WITH ~23,000 ON IT WHILE DRIVING ON THE HIGHWAY. VECHIE WAS TOWED TO GMC DEALERSHIP WHERE THE SUV WAS PURCHASED AND HAS BEEN SITTING EVER SINCE WHILE WE WAIT FOR A NEW ENGINE COME IN. DEALER HAS BEEN HELPFUL, BUT I HAVE READ THAT THERE IS A BIGGER ISSUE WTH THE L87 ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653761April 9, 2025
ENGINE
This vehicle had a complete engine failure. We lost power and could not start it. We were stranded on a busy highway. This all happened going 65 mph. The dealer told us that we would need a complete engine replacement. We had about 16,500 miles on it. I personally know two other people that this has happened too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652237April 2, 2025
POWER TRAIN
Looks like this is a ongoing issue with my vehicles engine. The truck has 40k miles on it and the entire engine blew.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651769March 31, 2025
ENGINE
My engine blew up while merging onto the interstate. The vehicle completely shut down. A few minutes prior I could tell there was an issue but until that moment there were no warning lights or issues that could be detected. Vehicle has been at the GMC dealership almost a month waiting for a new engine that is currently on back order
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651606March 30, 2025
ENGINE
New Denali less then 1 year old had lifter problems and needed lifters replaced and a camshaft. Started knocking while driving on the highway and tough to travel 4 lanes to get off the road. This is a serious issue.Very concerned because of widespread problems. I hope NHTSA does the same thing they did with Kia regarding the 2.o turbo engines. My last car was a Sorento 2.o turbo with defective engine. Kia agreed to a lifetime warranty for that failure. Luckily they did because mine failed and they replaced the engine. Once replaced I bought the Yukon. Bame similar issue. I hope a settlement included lifetime warranty. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650418March 25, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their authority in declining to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650299March 24, 2025
ENGINE
Driving 75 mph on [XXX]. No power under gas pedal. Transmission shifted on its own to neutral and there were no lights warning on the dash. Yes my safety and that of 3 children ([XXX, XXX, and [XXX] ) as well as my mother [XXX] ) and my wife [XXX] ) were all put at risk. I had no way to accelerate or warning from the vehicle that the engine had failed. It just so happened my wife noticed it was in neutral and luckily I had room to get from the left lane to the shoulder where the speed limit is 75 mph. Dash information center said "Press start to restart vehicle". I pulled off safely to the shoulder with 7 passengers (including myself). Tried to restart the car but it was no working. The vehicle wouldn't shut off the electrical accessories either and kept repeating the same warning. The vehicle was inspected at the dealer after it was towed. There were no warning lights or signs of any issues prior to this incident. Had the vehicle for less than 2 years and under 19k miles. GM towed the vehicle to the dealership who held it for the weekend and then Monday afternoon told me the engine was blown. I was not offered a comparable vehicle under their warranty to replace it and was told I need to wait an unknown amount of time to get the vehicle back on the road as all engines are on back order. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649599March 20, 2025
ENGINE
We were driving our 2023 GMC Yukon AT4 from Phoenix, Arizona to Flagstaff, Arizona, which is about 2.5 hours north. A few hours into our drive, about 40 miles away from Flagstaff, as we were driving ~75mph on the [XXX] highway (in the middle of nowhere), all of the sudden our GMC just stopped working - it started slowing down on its own, put itself into Neutral, and nothing was working. We were able to pull over to the side of the road where we used OnStar to reach GMC Service, who called us a tow truck. As we were on with OnStar we tried restarting the vehicle and nothing was responsive. For hours our family, two adults and one child, were stuck on the side of the [XXX] highway with semi-trucks flying by us waiting for the tow truck. We were then told the two truck could only fit two persons, so I had to order my own Uber to pickup myself and my son in the middle of nowhere, leaving my husband to wait alone, dangerously, for the tow truck. Important to note a major winter storm was coming in this afternoon, so with no power it was also freezing cold in the broken down vehicle. The GMC was towed to the Chevy dealer/service center in Flagstaff, who was able to have a mechanic look at the vehicle that day. After a few hours they contacted us and let us know the entire engine blew and would need to be replaced. They let us know this is a "known issue" with certain Chevy/GMC/Cadillac SUV's that have the 6.2 engine. We purchased this vehicle brand new in late 2023 - at the time of this "catastrophic engine failure" issue, it had only ~12,000 miles on it. We were forced to leave our GMC in Flagstaff for repair, and told it would likely be 4 weeks or more to get the new engine. We were also left without a 4x4 vehicle for the entirety of our "vacation" in a major winter storm. There were no warning lamps, messages, or other symptoms of the problem prior to failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648902March 18, 2025
Insert, Padding, Chest Clip, Buckle, Harness, Carry Handle, Shell, Base
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648562March 16, 2025
ENGINE
While driving on the highway, engine suddenly shut down, no warnings or alarms were noticed, during the last engine start or during driving, engine is not able to start again, even after trying to jump it, all electronics respond
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648502March 15, 2025
ENGINE
Engine seized up entirely while driving causing catastrophic damage that requires a whole new motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647976March 12, 2025
ENGINE
The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact became aware that the vehicle had entered LIMP Mode. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647972March 12, 2025
ENGINE
I was traveling on the highway when my 2023 Yukon Denali engine shut off and switched to the neutral gear with any warnings. The dashboard display read "press start again" as I coasted to the shoulder of the highway. I was able to put the vehicle in "park" and re-start the engine after a couple of tries. I got a couple miles down the road, got off on an exit ramp then it shut off again and I again coasted to the shoulder of the highway. Again the display read "press start again", but this time the vehicle would NOT restart at all. I had full electrical power in the vehicle during both engine failures. I had the vehicle towed to my local GMC dealership. The dealership told me that I needed a new engine after assessing the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647261March 9, 2025
ELECTRICAL SYSTEM
The Telematics control module became defective and could not communicate with the BCM and serial data gateway module, causing a check engine light, loss of ONSTAR communications, clock, navigation, and remote vehicle-to-app communication. This part was known to be defective by GM. GM replaced the part starting in 2021 on Escalade models but not others. Service update # N212331730. The TCM became defective less than 24 months after purchase. The dealer stated the vehicle was over mileage for the warranty. The total repair cost was $1846, of which $1110 was labor. Replacement of the TCM was required to clear the check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647252March 9, 2025
ENGINE
Engine had catastrophic failure, engine shut down with no warning while driving at highway speed. Huge vehicle safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Yukon