GMC Yukon Complaints (2023)

246 consumer complaints on file.

#11683839August 29, 2025
ELECTRICAL SYSTEM
we brought my 2023 gmc yukon into Parks GMC in greenville sc on july 26, 2025 for the engine recall that we received a letter from. We left it as we were going on vacation for the week and picked it up the following saturday august 2nd. the next week my engine light started lighting up and my husband contacted the dealership and we were asked to bring it back in. We did and were told that we now had a bad Telematics Communication Interface Control Module that was causing my engine light to come on and that we were going to have to pay $600.00 out of our pocket to have this repaired. After researching we found that this is a VERY common and widespread problem with a lot of owners right after they bring their vehicles in to be serviced. We declined the repair, one because they did not have the part in stock as that apparently is also a big problem of not being able to get the part in stock and two because we feel like we should not have to pay to have this part replaced as it appears to be a widespread issue that is happening. The dealership also charged me $182 for diagnostic charges that I once again feel like we should not have had ton pay. Please advise us asap. our contact info is [XXX] [XXX] & [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679904August 11, 2025
SERVICE BRAKES, STEERING
1. First incident While driving, the brakes failed and the entire infotainment/tablet system locked up. This presented a severe safety risk to my family and others on the road. The vehicle had to be towed to DEALER where I was told that “no problems were found.” I documented the incident with photos and videos showing the warning messages and system status. 2. Second incident Approximately one week ago, after shutting off the vehicle, a “steering wheel lock” warning appeared and the truck became completely disabled. Even with jumper cables, it would not start. The vehicle had to be flatbed towed to DEALER. I again documented the incident with photos and videos showing the warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678363August 4, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle there was an abnormal sputtering sound coming from the engine. Additionally, several attempts were needed to start the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676972July 29, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Driving on the highway and the engine completely shut down. The car was automatically placed into neutral and I coasted off the highway to a nearby gas station. The car was taken to the dealer, and they confirmed that it requires a brand new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673572July 15, 2025
ENGINE AND ENGINE COOLING
I am writing to formally express my concern and frustration regarding the prolonged delay in implementing a remedy for General Motors Safety Recall N252494000, which affects vehicles equipped with the L87 6.2-liter VB engine. This recall, issued in April 2025, was prompted by serious safety concerns involving sudden engine failure and loss of propulsion-conditions that significantly increase the risk of a crash. Despite the recall being acknowledged and a Special Coverage Bulletin (N252494003) issued in May 2025, there has been no clear timeline or actionable fix provided to affected vehicle owners like myself. The root causes, as identified by GM, include rod-bearing damage due to sediment and out-of-spec crankshaft dimensions-both stemming from supplier manufacturing defects. Given the severity of the issue and the number of vehicles involved (nearly 600,000), the lack of timely resolution is unacceptable. I urge the NHTSA to take further action to ensure that GM expedites the development and deployment of a permanent fix. Vehicle owners deserve transparency, accountability, and above all, safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671417July 6, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
There is a safety recall but it has not yet been resolved, risking lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670839July 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670779July 2, 2025
ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2023 GMC Yukon. The contact stated that on several occasions, the vehicle failed to immediately start. During the failure, the contact received a message that the battery power was low. The contact stated that the vehicle was jumpstarted. The battery was replaced, but the failure persisted. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669908June 28, 2025
ENGINE
There's a recall on my SUV ... recall ID 25V274. The dealer told me that there is no part available currently so they refuse to inspect my SUV. I believe if the inspection revealed that there is no defect relating to the recall, the dealer is required to use higher viscosity oil. I've asked them to perform this inspection while they wait for the parts, but they refuse to do so. As summer vacation is here, what if the defect in fact does exist in my SUV that will cause a dead engine while driving on the highway, and we get hit by a semitruck killing me and my family. That would be too late isn't it!? How long must I wait for the parts and continue to put my me and my family's safety at risk?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669205June 25, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2023 GMC Yukon. The contact stated that while driving 40 MPH, the vehicle unintendedly decelerated and failed to exceed 10 MPH. The message "Reduced Acceleration" was displayed. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that an unknown transmission part needed to be replaced; however, the part was on backorder. Additionally, the contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not repaired and remained at the dealer for 11 months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 37,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669113June 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 2-3 MPH and depressing the brake pedal, the vehicle failed to stop. The vehicle was driven in circles until the vehicle coasted to a stop. The contact was able to get the vehicle back to the residence and parked the vehicle. The following morning during start-up, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed that software update that was performed on the vehicle was properly performed. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668999June 24, 2025
POWER TRAIN
On April 30, 2025, my 2023 GMC Yukon with 68,000 miles on it (8,000 miles outside of the warranty and that I had purchased on 4/27/2024) randomly downshifted as I was turning into a parking lot and gave me a computer notification stating "Service transmission now, unable to shift soon." I immediately put my car in park and called OnStar for her to read me the computer code. She said it came up with two codes so we brought it to Wyatt Johnson GMC in Clarksville Tennessee. They plugged in their computer reader and that's when the service provider informed me that my car was un-drivable because it was unsafe. We left it there for them to do a diagnostic test on it to see exactly what is wrong with it. A few days later they contacted us and informed us that it was a malfunction in the transmission valve body. The dealership informed us that it would cost $2754.25 to fix but the issue is the part is on back order and they don't know when it will be available. We have been in contact with the dealership and with General Motors customer service almost weekly trying to find out, when the part will be available and where I am on "the list" and no one has an answer. With the personal research that I have done, I have seen that people have been waiting for over a year. I also know that there are current class-action lawsuits for GM's Yukons for years a little older than mine and currently multiple complaints for the newer Yukons for the same transmission valve body issues. The dealership does not give out loaners anymore after Covid. I have asked, general motors. Customer service has informed me that it's up to the dealership if they will give me one General Motors said they would look into a possible reimbursement program if I have to purchase a rental, but they will only cover a car that cost $44 a day and that is not including taxes and extra fees, but I can't afford to rent anything and I'm missing work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667985June 19, 2025
UNKNOWN OR OTHER
The sunroof exploded while driving down the highway.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11667605June 18, 2025
POWER TRAIN, ENGINE
Vehicle was brought to dealership Fountain Buick GMC 8701 S Orange Blossom Trail, Orlando, FL 32809 (866) 465-4364 for recall on engine. Dealership told our company that they were unable to repair or diagnose the recall this month June 2025. Vehicle has had an intermittent check engine light from time to time. I was instructed that it was safe to still drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667271June 16, 2025
ENGINE
I am filing a complaint regarding my 2023 GMC Yukon Denali Ultimate, equipped with the 6.2L L87 V8 engine, which is currently under NHTSA Recall 24V-266 for a potential engine failure due to defective bottom-end components. I received the official recall notice indicating that the issue poses a serious safety risk, including possible loss of propulsion and engine failure without warning. However, despite this being a mandatory safety recall, I’ve been informed by my dealership that no remedy is currently available, and I have been provided no timeline for repair or inspection. This effectively renders my $115,000 vehicle unsafe for normal use, yet I am left with no clear recourse, no loaner vehicle, and no repair timeline. I am now forced to restrict my driving to short errands only to reduce risk—completely unacceptable for a vehicle of this cost, class, and usage expectation. I am requesting that NHTSA formally investigate the timeliness and adequacy of GM's response to this recall and consider enforcing provisions of the Motor Vehicle Safety Act that require manufacturers to remedy defects within a reasonable timeframe. Thousands of affected owners are currently left without a fix for a potentially dangerous engine flaw. Vehicle: 2023 GMC Yukon Denali Ultimate Mileage: ~28,000 miles VIN: [XXX] Recall #: 24V-266 (GM internal reference N232414720) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664433June 2, 2025
ENGINE, UNKNOWN OR OTHER
I was driving on the highway going about 50 mph and the engine just stopped. It was very dangerous, and I couldn't get to a completely safe spot. I was stuck for 45 minutes there until police could get to my Yukon and help provide safety. I had 2 other passengers in the car. All of us were put at great risk and the surrounding traffic was also at risk. The Triple A towing took over an hour to get the vehicle on a flatbed because they couldn't get the Yukon in Neutral. There were absolutely no warning lights or any weird noises, the car shifted out of drive and would not go back into any gear. I am waiting for the dealership to decide what to do. My main reason for writing this complaint is this is a BIG HAZARD, not only for people who drive/ride in these vehicles but for every vehicle on the roads around them. When they stop with no warning, accidents and I'm sure some with fatalities will happen. This is a critical situation, and these vehicles should all be off the road. My Yukon was in my dealership service for an oil change about 1 week prior to this incident and I had a long conversation about the recall. They said my Yukon looked great and nothing was needed unless I had any problems. Since there have been so many others with the failed engine, ALL vehicles with this recall should be off the road to prevent totally innocent people from being in these dangerous situations. This is preventable if these cars are forbidden on the roads!!! GM must take responsibility before lives are lost due to this negligent reaction of issuing a recall but saying it is safe to keep driving unless there is a problem. If the first sign of a problem is failure with resulting catastrophic outcomes, then just issuing a recall is not enough. This must be addressed, PLEASE. This was a terrifying experience for me and my riders. I have no idea if the police filed the report but they spent alot of time trying to keep everything safe due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664367June 2, 2025
POWER TRAIN
My name is [XXX] , and I am writing to formally lodge a complaint regarding a serious safety defect in my 2023 GMC Yukon with a 3.0 Duramax diesel engine. The issue involves the transmission valve body, which has caused rear wheel lockup at highway speeds. I experienced this issue at 34,000 miles on my vehicle, and it has been in the shop for over 5 weeks with no estimated time on parts availability. Despite opening a case with GM support, as detailed in the attached email transcript, I have not received a resolution. GM has refused to replace the complete transmission on the vehicle and only offered to replace the valve body. This is unacceptable as the defective valve body has already caused damage to the transmission. I also opened a BBB Auto Line case, which was closed immediately after I denied the offer from the GM support representative. This raises concerns about a potential conflict of interest, as the BBB Auto Line seemed aware of my interactions with GM support. I am seeking a complete transmission replacement with a valve body upgrade kit from NextGen transmission, which I believe would resolve the issue. However, GM has not accepted this offer. I request that the NHTSA investigate this matter promptly to ensure the safety of my vehicle and others that may be affected by this defect. If this issue is not resolved, I will have no choice but to pursue legal action. Thank you for your prompt attention to this matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663805May 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663293May 27, 2025
ENGINE
While traveling away from home with my son my vehicle said push to start. I was able to coast over to the side of the two lane highway and attempted several times to restart my vehicle. After several phone calls between two dealerships, I was told “If you can get it here we can help you”. So I had to file a claim with my insurance to have my vehicle towed to a dealership with only having service while the WiFi was operating. The tow truck kept getting pushed further and further back. Over 2 and a half hours later, keeping my son restrained inside the vehicle for safety, luckily an officer stopped and took myself and my son out of the 97 deg heat all the way to our destination another 2 hours away. From July to September my vehicle was in the dealership service dept waiting on a galactic back ordered 6.2 engine and main fuse repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662617May 22, 2025
VISIBILITY/WIPER
The front windshield wipers suddenly stopped working and will not turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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