GMC Yukon Complaints (2015)

667 consumer complaints on file.

#11054559December 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE AT A DRIVE THRU WITH THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD, THE BRAKES FAILED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER FOR THE VEHICLE TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STARLING CHEVROLET BUICK GMC (1001 E IRLO BRONSON MEMORIAL HWY, ST CLOUD, FL 34769, PHONE: (407) 892-5144), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE HAD TO BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048013November 22, 2017
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS WORKING AND NOW AFTER HAVING THE TRUCK SINCE APRIL THE RUNNING LIGHT HAS GONE OUT COMPLETELY. IT WAS ALREADY HARD SEEING THE ROAD AHEAD WITH THE LIGHTS WORKING BECAUSE ALL OF THEM ARE SO DIM BUT NOW IT IS EVEN WORSE. THE ENTIRE HEADLIGHT HAS TO BE REPLACED BECAUSE OF MOISTURE INSIDE THE SO CALLED SEALED ASSEMBLY. I TOOK THE TRUCK TO THE DEALERSHIP ONLY TO FIND OUT THAT IT WILL COST ME $1200 PLUS DOLLARS FOR THE LIGHT AND LABOR THIS IS REALLY RIDICULOUS. I HAVE READ ON MANY DIFFERENT GMC FORUMS THAT THIS IS AN ALL AROUND STATE TO STATE PROBLEM THAT I THINK GMC SHOULD ADDRESS NOT ONLY BECAUSE OF THE COST BUT BECAUSE OF THE SAFETY ISSUES THAT THIS POSES. PLEASE DO SOMETHING ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047084November 17, 2017
SUSPENSION, UNKNOWN OR OTHER
PURCHASE A USED 2015 YUKON DENALI 1 YEAR AGO AND HAVE HAD ISSUES WITH BOTH SHOCKS AND AC. THE SHOCKS ARE THE AIR RIDE AND ALL 4 HAD TO BE REPLACED. THIS WAS A HUGE EXPENSE BECAUSE MY TRUCK SURPASSED THE MILEAGE EVEN THOUGH IT WAS WITHIN THE DATE RANGE. MY AC ALSO RESENTLY STOPPED WORKING. I RECEIVED A LETTER FROM GM 1DAY AFTER AC WENT OUT NOTIFYING ME ABOUT A KNOW ISSUE WITH A LEAKING COMPRESSOR. I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THOUGHT IT WOULD BE COVERED TO REPLACE. I THEN FOUND OUT THAT SINCE IT WAS OVER MILEAGE IT WASN'T UNDER WARRANTY. I QUESTIONED WHAT MILEAGE AD TO DO WITH A KNOW DEFECTIVE COMPRESSOR BUT WAS TOLD THEY COULD NOT DO ANYTHING. THE COST TO REPLACE IT WAS QUOTED AT $1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042217November 1, 2017
STEERING
STEERING WHEEL POPS WHEN TURNING STEERING WHEEL. 100'S OF COMPLAINTS ON THIS ISSUE. GMC ISSUES TSB TO ADDRESS THIS ISSUE BUT THEY WILL NOT COVER THE COST FOR THE REPAIR. IT'S A DEFECT IN THE STEERING COLUMN AND A SAFETY ISSUE THAT NEEDS TO BE REPAIRED FOR FREE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033206October 13, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING AT UNKNOWN SPEEDS, THE EXTERIOR WINDOW TRIM WAS FALLING OFF. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFONTAINE CADILLAC BUICK GMC, 4000 W HIGHLAND RD, HIGHLAND, MI 48357) WHERE IT WAS DIAGNOSED THAT THE VEHICLE TRIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024725September 20, 2017
UNKNOWN OR OTHER
AIR CONDITIONER CONDENSER WENT OUT AND IT COST $944.00 ON A VEHICLE THAT IS ONLY 3 YEARS OLD AND HAS ONLY 65000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023737September 16, 2017
EXTERIOR LIGHTING
THE BRAKE LIGHTS IN THIS VEHICLE ARE FAULTY. MY DRIVER SIDE WENT OUT IN JULY AND IN THE SAME MONTH MY PASSENGER SIDE WENT OUT. THE BULBS ARE NOT BURNED OUT AND IT HAS TO DO WITH THE WIRING. GMC WILL NOT COVER THE SECOND LIGHT OR PROVIDE COST ASSISTANCE BECAUSE I AM OUT OF WARRANTY DUE TO MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023490September 14, 2017
ENGINE, POWER TRAIN
I WAS RECENTLY IN AN ACCIDENT AT A STOPLIGHT. WHEN I ARRIVED AT THE STOPLIGHT SOMETHING FELL OUT OF PASSENGER SEAT ONTO FLOOR. I PUT THE TRUCK IN PARK, TOOK OFF MY SEATBELT, LEANED OVER TO PICK UP ITEM AND PUT IT BACK ON THE SEAT. I THEN PUT SEATBELT BACK ON AND PUT FOOT ON BRAKE AND PUT THE TRUCK INTO DRIVE. IT ALL HAPPENED PRETTY QUICKLY AND CAN'T SWEAR TO THE SPECIFICS BUT I THINK THE TRUCK MAY HAVE "JUMPED" A LITTLE WHEN I PUT THE TRUCK INTO DRIVE AND PROPELLED ME INTO THE CAR IN FRONT OF ME AT A VERY LOW SPEED. THE REASON WHY I BELIEVE THIS HAPPENED IS THAT I HAD PREVIOUSLY ASKED THE LOCAL GMC DEALER SERVICE CENTER IF THERE WERE ANY RECALLS OR OTHER REPORTS ON THIS TYPE OF THING HAPPENING BECAUSE IT HAPPENS WITH MY TRUCK. I HAD BEEN EXPERIENCING THIS "ENGINE JUMPING" UPON PUTTING IT INTO DRIVE ISSUE FOR SEVERAL MONTHS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023322September 13, 2017
UNKNOWN OR OTHER
GM KNOWS THEY HAVE BAD AIR CONDITIONER CONDENSER IN 2015-2016 MODELS. YET STILL NO RECALL DONE. MANY COMPLAINTS AND NOTHING BEING DONE ABOUT IT. NEW VEHICLES AND VEHICLES JUST OUT OF WARRANTY. THIS IS THERE PROBLEM, SO MUCH PARTS ARE ON CONTINOUS BACKORDER. THESE ARE $50,00.00 VEHICLES AND I SHOULD NOT BE STUCK WITH THIS. I AM CONTACTING THE BETTER BUSINESS BUREAU AND HAVING THE OTHER 6 CASES I KNOW OF AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022268September 8, 2017
UNKNOWN OR OTHER
A STRONG VIBRATION OR "SHUDDER" RESONATES THROUGHOUT THE BODY OF THE ENTIRE CABIN. FEELS LIKE YOU ARE DRIVING OVER LARGE RUMBLE STRIPS, EVEN WHEN THE ROAD IS COMPLETELY SMOOTH. APPEARS TO OCCUR AT SPEEDS GREATER THAN 30 MILES PER HOUR AND WHEN THE RPMS EXCEED 1,000 RPM. THE RPM NEEDLE "JUMPS" REPEATEDLY WHILE THE VIBRATION/SHUDDER OCCURS. WHEN WE TOOK IT TO THE LOCAL GMC DEALER, THEY TOLD US IT WE NEEDED A NEW WHEEL FOR WHICH WE BOUGHT AND IT ACCOMPLISHED NOTHING. THEN, WE RETURNED IT, DESCRIBED THE PROBLEM IN EXCRUCIATING DETAIL - EVEN REFERENCING KNOWN PUBLIC SERVICE BULLETINS - WHICH PROMPTED THEM TO "BALANCE THE TIRES." LEFT THE GMC DEALERSHIP AGAIN AND IT WAS OBVIOUS THE DEALERSHIP DID NOT ADDRESS THE PROBLEM AND THAT IT HAD NOTHING TO DO WITH THE WHEELS. WE RETURNED AND ADVISED THEM THEY DID NOT FIX THE PROBLEM. THE KEPT THE DENALI AGAIN AND THEN ADVISED US THEY WERE "100% SURE" THE PROBLEM WAS THE "SHOCKS". THEY REPLACED THE SHOCKS FOR NEARLY $2,000 AND ADVISED US BY PHONE THE PROBLEM WAS "FIXED." I ASKED THE REPRESENTATIVE IF THEY HAD CONFIRMED IT WAS FIXED AND HE SAID "YES", THE TECHNICIAN HAD DRIVEN THE VEHICLE AND THERE WERE NO FURTHER ISSUES. MINUTES LATER, I GOT A CALL FROM THE SERVICE MANAGER WHO ADVISED THE CUSTOMER SERVICE REPRESENTATIVES CALL TO ME WAS "PREMATURE" (I GUESS HE FINALLY DECIDED TO DRIVE THE VEHICLE) AND ADVISED THERE WAS A PROBLEM WITH THE TORQUE CONVERTER AND THAT HE NEEDED TO KEEP IT FOR A FEW MORE DAYS. I ASKED WHY HE THEY HAD TOLD ME THEY WERE "100% SURE" THE PROBLEM WAS THE SHOCKS AND HE ADVISED HE DROVE IT AND THEY "SEIZED" UP. WE ARE STILL AWAITING SOME RESOLUTION TO THIS $75,000 NEW VEHICLE DISASTER. THIS IS THE FIRST AMERICAN VEHICLE WE HAVE PURCHASED AND ARE CERTAINLY REGRETTING THAT DECISION AND ARE CURRENTLY RESEARCHING OTHER FULL-SIZE SUVS FOR BETTER SAFETY AND RELIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021240September 3, 2017
STRUCTURE:BODY, SEATS, SUSPENSION
VEHICLE VIBRATES DURING DRIVING SPEEDS ABOVE 35 MPH. HAD TIRED ROTATED AND BALANCED, STILL VIBRATED, REPLACED TIRES AND RECEIVED 4 WHEEL ALIGNMENT, STILL SHAKES BAD. WHEN TRAVELING AT SPEEDS ABOVE 35, SEATS STARTS TO SHAKE AS IF YOU ARE TRAVELING OVER A BAD BUMPY ROAD. THIS OCCURS BOTH ON CITY STREETS AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019183August 23, 2017
UNKNOWN OR OTHER
AIR CONDITIONER CONDENSER GAVE OUT IN THE HEAT OF THE SUMMER ON A YUKON DENALI WITH 42,000 MILES. I HAVE HAD NO AIR CONDITIONING IN 90 PLUS DEGREE HEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015273August 14, 2017
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
HAD 30,000 MILES AND MY STEERING COLUM WAS MAKING POPPING NOISE. THE DEALERSHIP TRIED TO JUST REPAIR THE BEARINGS BUT IT ONLY WORKED FOR 2 WEEKS. THEY HAD TO REPLACE THE WHOLE STEERING COLUM. BRAKES ARE SQUEAKING FOR NO REASON HAD LES SCHWANN CHECK THEM AND STILL CAN'T FIGURE IT OUT. MY A/C NOW QUIT WORKING. STRUTS IN HATCH ALSO HAD TO BE REPLACED AND PASSENGER WINDOW MOLDING IS COMING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014598August 11, 2017
ENGINE
2015 GMC YUKON - REPLACED THE BAD CONDENSER! VERY COSTLY, PART WAS ON BACKORDER FOR 2 MONTHS SO OBVIOUSLY THERE ARE A LARGE AMOUNT OF OTHERS HAVING THE SAME ISSUES. THIS IS CONSIDERED SAFETY ISSUES DUE TO THE HEAT IN THE SOUTH AND WE PAID $65,000 FOR A VEHICLE WHICH 2 YEARS LATER NOW HAS A BAD CONDENSER - AN ADDITIONAL $1,000. I'M DONE WITH GMC. I FEEL LIKE WE HAVE BEEN TREATED POORLY AND THIS PART SHOULD BE RECALLED IMMEDIATELY. YOU ARE A BILLION DOLLAR INDUSTRY, IF YOU WANT TO KEEP PEOPLE COMING BACK YOU MAKE IT RIGHT WITH YOUR CUSTOMERS. I WANT TO BE REIMBURSED FOR MY ENTIRE BILL I'M ABOUT TO PAY. I AM SO DISAPPOINTED, I HAVE ALWAYS ALWAYS BEEN A GMC/CHEVROLET PERSON BUT THIS HAS TRULY MADE ME SICK TO KNOW THAT MY FAMILY FORKED OUT $1,000 FOR YOUR MISTAKE! COME ON IT'S A $65,000 VEHICLE...VERY VERY VERY ANGRY. PLEASE FEEL FREE TO CONTACT ME REGARDING OUR BILL AND HOW YOU WILL ATTEMPT TO PROVIDE AMAZING CUSTOMER SERVICE TO MAKE THIS RIGHT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014109August 10, 2017
EXTERIOR LIGHTING
WATER/CONDENSATION IN HEADLAMP, NO INDICATION OF CRACKS, TURN SIGNAL AND PORTION OF HEADLIGHT IS NOW MALFUNCTIONING. THIS IS A CONSTANT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011554July 30, 2017
UNKNOWN OR OTHER
A/C CONDENSER LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006147July 18, 2017
UNKNOWN OR OTHER
THE AIR CONDITIONER CONDENSER FAILED. THE PART IS ON BACKORDER AND I HAVE NO AIR CONDITIONING FOR AN UNDETERMINED AMOUNT OF TIME. NO ETA ON THE PART AND THEY WILL REPLACE THE PART WITH THE SAME FAULTY MODEL. NO LOANER CAR, NO AIRCONDITIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005550July 16, 2017
STEERING
MY STEERING WHEEL POPS WHEN TURNING IT. DEALER TRIED REPAIR, BUT CONTINUES TO POP. NOW OUT OF WARRANTY, AND WORSE THAN BEFORE. $1,000 CHARGE TO REPLACE THE UPPER BEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005601July 16, 2017
ENGINE, STEERING, SUSPENSION
1. WHILE DRIVING STEERING WHEEL WAS MAKING A CLICKING NOISE WHEN TURNING. DEALER REPLACED UPPER STEERING COLUMN BEARING AND TURN SIGNAL. THREE MONTHS LATER DEALER REPLACED STEERING COLUMN AGAIN DUE TO SAME ISSUE. 2. ONE MONTH LATER BOTH FRONT COIL SPRINGS WERE REPLACED. 3. WHEN REPLACED SPRINGS, DEALER FOUND THAT LEFT FRONT UPPER BALL JOINT WAS LOOSE SO REPLACED UPPER BALL JOINT AND UPPER CONTROL ARM. 4. AFTER REPLACING ABOVE MENTIONED PARTS, NOISE WAS STILL PRESENT WHEN DRIVING SO DEALER REPLACED BOTH LEFT AND RIGHT FRONT STRUTS. 5. THE FOLLOWING MONTH RIGHT FRONT STRUT WAS REPLACED AGAIN DUE TO NOISE WHILE DRIVING. 6. ONE MONTH AFTER THAT SERVICE THE RADIATOR BEGAN LEAKING WHILE ON THE ROAD AND THE DEALER REPLACED THE RADIATOR. 7. 07/12/2017 LEFT FRONT STRUT WAS REPLACED AGAIN. THIS IS THE 4TH STRUT PUT IN THIS VEHICLE. 8. 07/12/2017 A/C STOPPED WORKING. DEALER SAID IT NEEDS NEW CONDENSER WHICH IS ON BACK ORDER INDEFINITELY AT THIS POINT SO NOT ABLE TO FIX AT THIS TIME. THESE ISSUES HAPPENED OVER A PERIOD OF 18 MONTHS. NOT AT A SPECIFIC TIME. THE STEERING COLUMN IS STILL MAKING A CLICKING NOISE WHILE TURNING. WE HAVE TAKEN THE VEHICLE BACK, HOWEVER THE DEALER SAYS THEY ARE UNABLE TO DUPLICATE THE NOISE. IF THEY END UP REPLACING THE STEERING COLUMN AGAIN IT WILL BE THE THIRD TIME. THIS VEHICLE IS NOT TRUST WORTHY TO DRIVE LONG DISTANCES OR CROSS COUNTRY. VERY DISAPPOINTING FOR A $70,000 NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005122July 13, 2017
UNKNOWN OR OTHER
THE AIR CONDITIONER CONDENSER FAILED 1ST WEEK OF JUNE 2017 AND THE PART IS NOT AVAILABLE ANY WHERE IN THE COUNTRY. THE VEHICLE IS DANGEROUS TO DRIVE WHEN IT RAINS BECAUSE THE WINDOWS FOG OVER AND ARE UNABLE TO CLEAR WITH AIR SYSTEM,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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