GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11465853May 23, 2022
POWER TRAIN
When I was driving down the road the transmission just quit working. But I have had ongoing problems of the truck shifting hard and popping out of gear while driving. I have also went to get on the interstate and the truck pop out of gear while merging in traffic now I can’t go more than a mile or 2 miles and truck quits moving completely. I have to turn truck off then bank on it will drive a mile and do the same thing again which has left me stranded in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465252May 19, 2022
POWER TRAIN
I pulled out in traffic with enough room to accelerate to the appropriate speed and my transmission begin to shutter and slip. My truck would not go! I was afraid I would be struck in the rear. This was the first sign of malfunction. I took truck in that day to Hardy GMC in Dallas GA. They informed me my transmissions was ruined. 84,000 miles. I have never towed anything, except golf clubs suitcases, and family members. It shameful that these transmissions are failing around the country with very little wear on them. I repaired the transmissions at an expense to me of $4,500. The warranty on the original transmission was only 60,000 miles, however, the warranty on the remanufactured transmission is 3 year or 100,000 mile. What a joke. Do the right thing. Back your product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464713May 15, 2022
FUEL/PROPULSION SYSTEM
Engine stalled due to fuel pump failure. Dealer had to replace entire fuel system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463982May 9, 2022
SERVICE BRAKES
At low speeds my brakes do not work well. Mostly while driving at idle speeds like in a parking lot the brake pedal gets hard and the truck does not stop very easily. If you idle the truck up to a higher RPM, the brakes begin to function properly again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463173May 3, 2022
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving approximately 35 MPH, the steering wheel would jerk in the opposite direction of where the vehicle was driving. Their service stabili-trac warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a negative battery cable fault. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,000. The consumer stated the vehicle was repaired on May 5, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458798March 29, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458224March 24, 2022
STEERING
2016 Denali 2500 Diesel - Loose steering, like many of the others complaining. I only have 13,000 miles on the truck since I don't drive it during Ohio winters (salt) and use it to tow my 6500 lb boat. Doesn't feel safe at all when towing. The dealer explained both the pitman and idler arm were worn. $1500 repair bill. Very frustrating that GM doesn't cover this potential safety related issue regarding vehicle control/stability. Several versions of Technical Service Bulletin's exist #PIT5501D as an example.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456370March 11, 2022
STEERING, SERVICE BRAKES
The contact owns a 2016 GMC Sierra 2500. The contact stated while driving at an undisclosed speed four years ago, the steering wheel became significantly loose, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The contact depressed the brake pedal and veered to the side of the road. The contact then continued to drive at slower speed and away from other vehicles. The vehicle was taken to the dealer and was repaired under Technical Service Bulletin Number: PIT 5501F; however, after the repair, the front-end of the vehicle and the steering wheel would wobble while depressing the brake pedal. Additionally, the contact stated that the steering wheel failure reoccurred several months ago while driving. Upon inspecting the vehicle, the contact removed the driver's side wheel cover and discovered that the brake fluid had been leaking inside the wheel well and underneath the floorboard under the steering column. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454388February 27, 2022
ELECTRICAL SYSTEM
Rear window defrost malfunctioned during remote start and electrical fire happened inside cab and shattered window. Vehicle caught on fire due to recall on 02/26/22 at 1AM and is at McGrath GMC in Cedar Rapids, IA. They will not release the vehicle due to safety issues; rental vehicle is not being provided and they have no update on when dealer will reach out to consumer. Dealer has been contacted multiple times.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451671February 12, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451601February 11, 2022
AIR BAGS:SIDE/WINDOW:CURTAIN
The contact owns a 2016 GMC Sierra 1500. The contact stated that while her husband was driving at an undisclosed speed, there was an abnormally loud sound inside the cabin of the vehicle. The contact stated that the front and rear driver’s and passenger’s side air bags had inadvertently deployed without being involved in a crash. The vehicle loss motive power and stalled. The driver and the contact’s son who was sitting in the front passenger’s seat were struck on the head with the air bags however, there were no injuries. Medical attention was not needed. No police report was filed. There were no warning lights illuminated on the vehicle. The vehicle was restarted after several minutes and driven back to the residence. The vehicle was then taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE OWNER/DRIVER WAS NOT AT FAULT. THE MANUFACTURER WAS TO HAVE THE VEHICLE REPAIRED AND NOT COST TO THE CONSUMER. THE CONSUMER HAD NOT YET BEEN REPAIRED AS OF 5/18/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451128February 9, 2022
SERVICE BRAKES
BRAKES MAKE A NOISE WHEN I BRAKE. I AM ONLY GOING ABOUT 25 MILES AND PRESS ON BRAKE THE BRAKES DON'T SEEM TO STOP RIGHT. THERE'S A TICKING NOISE COMING FROM THE ENGINE OR BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450594February 5, 2022
ELECTRICAL SYSTEM
I had the rear defrost running, and began to hear a sizzling/hissing sound in the back seat. After a minute of hearing this noise, I noticed smoke coming from the rear sliding window. I immediately turned off the rear defrost. A few seconds later, I heard a loud pop and the passenger side of my rear window was shattered. I called and spoke with the dealership and explained what had happened. They said they knew exactly what had happened and it is pretty common in these trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448788January 25, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
The contact owns a 2016 GMC Sierra 1500. The contact stated that while driving at 20 MPH with the defroster engaged, she noticed smoke on the rear electric sliding glass window and smelled a burning odor. There were no warning lights illuminated. The contact veered to the side of the road, disengaged the defroster and the smoke gradually faded away. The contact continued to drive the vehicle. The contact notified the dealer of the failure and scheduled an appointment for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 64,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447824January 18, 2022
SERVICE BRAKES
We recently had the recall installed on our truck, which was a brake software update for "increased brake pedal effort". No other work was performed and we had had no other issues prior to the recall being performed. Now, after the recall software update, we have all of the symptoms of the low speed increased brake pedal effort. There have been multiple times where we can barely get the truck to stop at low speed in a parking lot. The brake pedal vibrates and can hardly be pressed. Took it back to the dealer to complain about the recall installed and they said they would give a small discount for a vacuum pump repair but other than that there was nothing they could do due to our high mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447291January 13, 2022
ELECTRICAL SYSTEM
Used auto start, got in truck few minutes later and heard from rear window and a hissing and smelled electrical burning in the cab and saw smoke coming from driver side rear power sliding window. I shut off the rear window defroster and brought it to the Freehold Buick GMC dealership in NJ. They told me they tried to duplicate problem and couldn't find anything wrong. Returned to me with no corrective action taken by them. Two days later with the rear defroster on the drivers side rear window exploded and shattered while I was driving which startled me and almost caused an accident. When I returned to dealership they said it wasn't their problem as they couldn't find anything wrong and to replace it would be 1500 dollars. As of this complaint, I see there are 17 other identical complaints. There is also a customer satisfaction program (laughable) from GMC #N192265660 which identifies the problem and action the dealerships are supposed to take. But only for certain areas in the USA, Which mine did not. (purchased in PA, registered in NJ). How this is not a recall is ridiculous. It is listed as a "thermal event" Not sure how they got away with this. Its the incipient stages of a fire period. It involves a window which when starrers completes obstructs your vision and is a cut and blinding action if gets in eyes while driving. I implore the NHTSB to investigate this and order a full recall. It likely caused injuries or deaths already that are not known or reported as the reason for the accident/incidents.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11446952January 10, 2022
SERVICE BRAKES
The contact owns a 2016 GMC Sierra 1500. The contact stated while attempting to park the vehicle, the brakes failed to function as needed while being depressed. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446970January 10, 2022
SERVICE BRAKES
Brakes failed in parking lot, had a solid pedal and could not get truck to stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445706December 31, 2021
SEATS
Neither of the two rear seat head rests stay up. Also, they are too low when extended to full height to protect an adult from head injury in a crash or hard stop. Your head hits the rear glass window. I am 5'-9" tall. The head rest does not lock or remain up in any position. Applying very light pressure to the head rest causes it to drop all the way down. This occurs if you sit in the seat and lean your head back. I'm concerned that someone will be injured if these head rests aren't made to engage and stay in the extended positions. The front rests have a lock button that you must push to lower the head rest. The rear ones do not have this feature. This problem has occurred since the vehicle was new. I mentioned it to the dealer but they said that is how they are designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444894December 24, 2021
ENGINE
The engine light has come on with issues for transmission and the engine is shuttering/skipping. The tech found lifter failure and truck needs a transmission. I have been in contact with GM about this issues and submitted the repair cost for review.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Sierra