GMC Sierra Complaints (2015)

916 consumer complaints on file.

#11053778December 10, 2017
STEERING
WHILE SLOWING DOWN MAKING A LEFT OR RIGHT TURN IT WILL NOT TURN. IT'S AS IF THE POWER STEERING MALFUNCTIONS FOR A SECOND. IT CAUSED ME TO "OVERSHOOT" A PARKING SPACE IN THE CITY AND HAVE TO BACK UP AND TRY AGAIN. THIS HAS HAPPENED SEVERAL TIMES. I HAVE AN APPOINTMENT WITH GMC TO HAVE IT CHECKED OUT. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053790December 10, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM THE TRUCK IS DANGEROUS TO DRIVE AT NIGHT. I DROVE IN A SNOW STORM LAST NIGHT AND I COULDN'T SEE AHEAD OF ME. I WAS DRIVING ON A HIGHWAY AT 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053431December 8, 2017
SERVICE BRAKES
I WAS PULLING INTO A PARKING SPOT AT WORK (SLOW SPEED) AND I COULD NOT STOP THE TRUCK. I KEPT APPLYING MORE AND MORE PRESSURE TO THE BRAKE PEDAL AND IT DID NOT STOP THE TRUCK. THE TRUCK HIT THE CURB AND STOPPED, LUCKILY THERE WASN'T A ANOTHER CAR AS I WOULD HAVE HIT IT. IT CAUGHT ME A BIT OFF GUARD AS I WAS TRYING TO FIGURE OUT WHAT JUST HAPPENED. I BACKED THE TRUCK UP ABOUT 10 FEET, BRAKES WORKED FINE IN REVERSE, AND PULLED FORWARD BACK INTO THE SPOT. AGAIN, THE BRAKES DID NOT WORK AND I AGAIN I HIT THE CURB. NO DAMAGE TO THE TRUCK, BUT BRAKES DID NOT WORK. IT FELT LIKE THE BRAKES WERE PUSHED BACK AGAINST ME. BRAKE PEDAL NEVER WENT TO THE FLOOR, I PUSHED THE PEDAL AND THERE SEEMED TO BE MORE RESISTANCE THAN NORMAL. IT DIDN'T MATTER HOW MUCH I PUSHED, THE TRUCK KEPT MOVING FORWARD. THIS HAPPENED WITH APPROXIMATELY 78,000 MILES. I WAS LATE FOR A MEETING SO I WENT INTO WORK AND LATER IN THE DAY I HAD A BREAK SO I CHECKED ON THE TRUCK. PULLED OUT OF THE PARKING SPOT AND BACK IN AND BRAKES WORKED BOTH IN REVERSE AND IN FORWARD. SO NOW WHAT TO DO????????? AT WORK I DID A QUICK GOOGLE SEARCH AND SAW THIS SIMILAR ISSUE COME UP IN A LOT OF THE SEARCH RESPONSES- AND DECIDED TO LOG IT HERE. THIS IS A HUGE ISSUE AND VERY DANGEROUS IF I WAS IN A CROWD OR PEOPLE OR AT AN INTERSECTION AND COULDN'T STOP. I CALLED GMC AND THEY SAID THEY NEVER HEARD OF ANYTHING LIKE THIS- THEY DIDN'T SEEM TO CARE, THEY SAID IF I BROUGHT THE TRUCK IN THEY WOULD SEE IF IT HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052959December 7, 2017
ELECTRICAL SYSTEM
MY VEHICLE IS EQUIPPED WITH A DRIVER ALERT SYSTEM WHICH NOTIFY THE DRIVER IF THE VEHICLE STRAYS OUT OF ITS LANE OR IF IT APPROACHED STOPPED TRAFFIC. THIS SYSTEM ALERTS THE DRIVER BY EITHER PLAYING AN AUDIBLE TONE OR BY VIBRATING THE SEAT. THE VIBRATION MOTORS IN THE SEAT OF MY VEHICLE HAVE BROKEN THREE TIMES DUE TO A PINCHED WIRE DUE TO GM'S POOR DESIGN. WHEN THE MOTOR BREAKS, A ERROR IS DISPLAYED SAYING TO SERVICE THE DRIVER ALERT SYSTEM. THIS OCCURRED WHEN THE VEHICLE WAS PARKED AND WHEN IT WAS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051597November 30, 2017
UNKNOWN OR OTHER
AT 50,000 MILES, AND 24 MONTHS AFTER PURCHASING IT NEW, THE AIR CONDITIONING STOPPED WORKING DUE TO A FAULTY CONDENSER. AFTER INVESTIGATING THIS PROBLEM I FOUND OUT THAT THERE IS AN EXTREMELY HIGH FAILURE RATE OF GMC TRUCKS FOR THE SAME EXACT PROBLEM. IT IS A WELL KNOWN DEFECT PER SEVERAL GM DEALERS WHO ARE LEFT TO DEAL WITH THE PROBLEM. A BRACKET TO SECURE THE A/C LINE WAS NEVER INSTALLED WHEN VEHICLE WAS BUILT, CAUSING MOVEMENT IN THE LINE WHICH EVENTUALLY CAN RUIN THE CONDENSER, AC LINE AND COMPRESSOR. I ASKED GM DEALER TO FIX UNDER WARRANTY BUT WAS TOLD THAT THE BEST THAT GM WAS WILLING TO DO WAS TO PAY 40% OF THE REPAIR BILL. THIS IS UNACCEPTABLE, AS THE DEFECT IS WIDESPREAD IN MANY OF THEIR LIGHT TRUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047970November 22, 2017
SUSPENSION
I BEGAN TO HEAR WHAT SOUNDED LIKE LOOSE REAR SUSPENSION COMPONENTS ABOUT A YEAR INTO OWNING THE TRUCK. I TOOK IT IN FOR SERVICE AND WAS ADVISED THAT PER THE GM SERVICE BULLETIN, THEY RE-TORQUE THE LEAF SPRING BOLTS. IT WAS FINE FOR A COUPLE OF MONTHS, THEN THE NOISE BEGAN AGAIN. IT'S NOW BEEN TO THE DEALER 4 TIMES WITH 11 DAYS OUT OF SERVICE. THE RESPONSE CONTINUES TO BE, THEY'VE RE-TORQUED THE BOLTS TO GM SPECS AND NOTHING ELSE THEY CAN DO. IT'S VERY CLEAR BY THE NOISE THAT CAN BE HEARD, BOTH WHILE MOVING FORWARD AND BACKING IN, SOMETHING IS NOT WITHIN SPECS. THE TRUCK IS UNDER WARRANTY AND I AM A COUPLE OF MONTHS OVER ON LEMON LAW ARBITRATION. GM IS DOING NOTHING TO ADDRESS WHAT COULD EASILY BE A SAFETY ISSUE AND I'M CONCERNED THAT THE BOLTS CONTINUALLY NEED TO BE RE-TORQUED. I'VE TAKEN TO ONLINE FORUM SEARCHES TO FIND THAT THIS IS A COMMON PROBLEM WITH A SIMILAR TAP DANCE DONE BY GM. IT'S SHAMEFUL THAT CONSUMERS ARE BUYING A $40K TO $70K TRUCK AND HAVING THESE ISSUES WITH NO SOLUTIONS BEING PROVIDED THROUGH THE TRUCK WARRANTY. AND WHEN THE WARRANTY RUNS OUT, HOW EXPENSIVE WILL THIS BE? NOT TO FORGET, DANGEROUS. I AM CONCERNED THAT ONE DAY, THE REAR-END IS GOING TO COME OUT FROM UNDER MY TRUCK AND HOPEFULLY IT'S NOT WHILE ON THE HIGHWAY WITH MY DAUGHTER IN THE TRUCK. MY TRUCK IS USED FOR MY DAILY COMMUTE TO AND FROM WORK. IT'S WELL MAINTAINED, NOT ABUSED AND HAS UNDER 20K MILES. I'VE TURNED TO BBB FOR HELP AND WAS OFFERED 2 YEARS OF OIL CHANGES BY GM. OIL CHANGES DON'T FIX THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047981November 22, 2017
SERVICE BRAKES
WE WANT TO REPORT A SAFETY FEATURE IN 2015 GMC SIERRA 1500. WE BOUGHT A VEHICLE BRAND NEW AND IT CURRENTLY HAS ABOUT 40,000 MILES ON THE ODOMETER. ON 11/4/2017 AFTER WE GOT OFF THE INTERSTATE 10, THE BREAK FROM THIS TRUCK STOPPED WORKING, WE HAD A DIFFICULT AND DANGEROUS TIME TO MAKE IT STOP, AND WAS LUCKY TO MANAGE TO GET INTO A STORE'S PARKING. WE HAVE TO HAUL IT TO THE LOCAL GMC ON MONDAY AND FOUND OUT THE BREAK PUMP WAS BAD. THIS PROBLEM COULD CAUSE A DEADLY ACCIDENT IF WE WERE STILL IN THE FREEWAY. WE CALLED GMC TO REPORT THE PROBLEM AND THEY SAID THERE IS NOTHING THEY CAN DO. THIS PROBLEM IS SERIOUS AND NEED TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047397November 20, 2017
EXTERIOR LIGHTING
HEADLIGHTS ON THIS TRUCK HAVE ALWAYS BEEN WEAK, DISTANCE IS NOT LIT UP AND IN RAINY WEATHER ON THE HIGHWAY IS VERY POOR EVEN WITH FOG LIGHTS ON. THE HELP FROM THE FOG LIGHTS IS MINIMAL. THIS IS A KNOWN PROBLEM BY THE MANUFACTURER AND IS REPEATED MANY MANY TIMES ON VARIOUS GM RELATED OWNER FORUMS. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED AND CORRECTED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040989October 29, 2017
STEERING
POWER STEERING COMES AND GOES, WHEN IT GOES YOU CANNOT HARDLY STEER VEHICLE. GMC SAYS MY TRUCK NOT COVERED UNDER RECALL AND WANTS 2500 TO FIX PROBLEM. MOSTLY DOES IT IN A LOW SPEED TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035748October 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 GMC SIERRA 3500. WHILE DRIVING, THE SERVICE EXHAUST WARNING ERROR INDICATOR ILLUMINATED. IN ADDITION, THE SERVICE TRAILER BRAKES ERROR MESSAGE ILLUMINATED, WHICH CAUSED THE BRAKES TO FAIL ON THE TRAILER. THE CONTACT UNATTACHED THE TRAILER AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO GROWNEY MOTORS (1160 MAIN ST, RED BLUFF, CA 96080) WHERE IT WAS DIAGNOSED THAT THE HEAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,500. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034518October 19, 2017
SERVICE BRAKES
OUT OF NO WHERE, I HAD TO USE EXTREME PRESSURE ON THE PEDAL TO STOP THE TRUCK. THE BRAKES BEGAN TO SOUND ROUGH. I TURNED THE TRUCK ON AND OFF HOPING THAT WOULD FIX THE PROBLEM. IT DIDN'T, I TOOK IT INTO MY GMC DEALER TO FIND OUT THAT THE VACUUM PUMP HAS FAILED FOR THE BRAKES. I DID MY RESEARCH ONLINE AND NOTICED MANY PEOPLE HAVE HAD THE SAME ISSUE. I WAS SURPRISED THERE ISN'T A RECALL ON 2014-2016 GM VEHICLES. THIS IS DANGEROUS AND I'D HATE SOMEONE'S BRAKES FAILING AT HIGH SPEED AND SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034748October 19, 2017
SUSPENSION
VEHICLE WAS DELIVERED TO ME WITH PHYSICAL DAMAGE THE ONE OF THE SHOCKS. PART OF THE SHOCK TUBE IS CRUSHED IN, UP HIGH AWAY FROM THE ROADWAY. MOST LIKELY CAUSE IS DAMAGE DURING VEHICLE TRANSPORTATION FROM FACTORY. TWO DEALERSHIPS HAVE CONFIRMED THIS IS THE MOST LIKELY AND POSSIBLE CAUSE. I HAVE BROUGHT THE VEHICLE IN AT LEAST 3 TIMES TO A DEALER, AND HAVE BEEN TOLD THAT ONLY THE DEALERSHIP I PURCHASED THE VEHICLE FROM CAN PERFORM THE WARRANTY WORK FOR THIS REPAIR. I HAVE ALSO CALLED GMC CUSTOMER SERVICE NUMBER IN THE OWNERS MANUAL AND MADE A COMPLAINT THERE AS WELL. I WAS TOLD THE SAME THING BY THE PERSON HANDLING THE COMPLAINT, THAT I WOULD HAVE TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM. THE PERSON SAID THEY WOULD LOOK INTO IT FURTHER, BUT NEVER CALLED ME BACK. THE DEALERSHIP I PURCHASED THE VEHICLE FROM IS LOCATED IN ANOTHER STATE, HUNDREDS OF MILES AWAY. IT IS NOT PRACTICAL TO DRIVE HUNDREDS OF MILES AWAY WHEN A LOCAL DEALERSHIP CAN PERFORM WARRANTY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029809October 16, 2017
AIR BAGS
2015 GMC SIERRA. CONSUMER WRITES IN REGARDS TO SENSING AND DIAGNOSTIC MODULE SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE ADVISED OF THE OPTIONS OF HAVING A RECALL COMPLETED ON AN ISLAND. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033459October 15, 2017
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING AT A VERY SLOW SPEED THE ENGINE SEEMS TO MISFIRE OR SPUTTER AND THEN THE ENGINE INCREASES RPM AND THE TRUCK ACCELERATES AS EXPECTED. OVERALL THE ENGINE LACKS POWER AND THERE IS LOUD CLICKING SOUND THAT ORIGINATES FROM THE ENGINE COMPARTMENT AREA. I SPOKE WITH SERVICE MANAGER AT GMC AND I WAS TOLD THAT CLICKING SOUND WAS NORMAL AND GMC WAS WORKING ON THE ACCELERATION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033181October 13, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 GMC SIERRA DENALI. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NUMEROUS ELECTRICAL FAILURES. THE FAILURE CAUSED THE STEERING WHEEL TO LOCK, THE BRAKE SYSTEM NOT TO ENGAGE, AND THE INSTRUMENT PANEL AND ALL OTHER ELECTRICAL SYSTEMS IN THE VEHICLE NOT TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO MARTY'S BUICK GMC (5 COLLECTION WAY, KINGSTON MA, 02364, 781-585-7570) SEVERAL TIMES FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED WIRES, BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT DID NOT KNOW THE NAME OF THE WIRES THAT WERE REPLACED. THE CONTACT ALSO STATED THAT THE ELECTRICAL FAILURE ALSO CAUSED A CRASH ON THE ROAD MEDIAN BECAUSE THE STEERING WHEEL LOCKED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033229October 13, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING 40 MPH, ANOTHER VEHICLE STRUCK THE FRONT END OF THE CONTACT'S VEHICLE, CAUSING IT TO T-BONE. THE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT PRETENSIONERS FAILED TO LOCK THE PASSENGER AND DRIVER SEAT BELTS. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED THAT REQUIRED MEDICAL ATTENTION. THE DRIVER SUSTAINED A FRACTURED LEFT WRIST, TENDON DAMAGE IN THE LEFT HAND, BRUISING FROM THE STERNUM TO THE PELVIS DUE TO HITTING THE STEERING WHEEL, AND BRUISING TO THE RIGHT AND LEFT ANKLE FROM THE FORCE OF THE IMPACT AND BRAKING. THE PASSENGER SUSTAINED BRUISING TO THE RIGHT ARM AND SHOULDER, AND WHIPLASH THROUGH THE NECK AND BACK. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO COLLISION CENTER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INVESTIGATE THE VEHICLE. A TWENTY-FOUR PAGE REPORT WAS PROVIDED ALONG WITH CONFIRMATION THAT BEFORE THE CONTACT PURCHASED THE VEHICLE, THE PREVIOUS OWNER HAD THE VEHICLE SERVICED FOR THE AIR BAG MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11033037October 12, 2017
STEERING
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME EXTREMELY DIFFICULT. THE MESSAGE CENTER DISPLAYED "POWER STEERING, DRIVE CAREFULLY". THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF AND THEN PROCEEDED TO HAVE IT TOWED TO MONUMENTAL CHEVROLET IN HOUSTON, TEXAS. THE DEALER DIAGNOSED THAT THE POWER STEERING RACK FRACTURED AND HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030695October 1, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TO DIM AND UNSAFE ON DARK MOUNTAIN ROADS SINCE NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023939September 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, EXTERIOR LIGHTING
LOSS OF POWER STEERING ASSIST, STEERING WHEEL JERKS OR KICKS BACK WHEN TURNING, MESSAGES WITH WARNING CHIME APPEAR ON INSTRUMENT PANEL WHICH ALSO GOES BLANK OR INOPERATIVE, ENGINE STALLS AND DIES. THIS HAPPENS WHILE VEHICLE IS IN MOTION ON CITY STREET OR HWY I10 (IN BUMPER TO BUMPER TRAFFIC) AND WHEN TURNING OR BACKING UP INTO A PARKING SPOT. THIS HAS HAPPENED BEFORE BUT MORE RECENTLY LATELY (AT LEAST ONCE A DAY SINCE 9/16 -9/18/2017)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021712September 6, 2017
FUEL/PROPULSION SYSTEM
MY VEHICLE'S ENGINE STOPPED RUNNING WHILE I WAS DRIVING ON A VERY BUSY ROAD. I LOST POWER STEERING, POWER BRAKES, EVERYTHING. OTHER MOTORISTS WERE SWERVING TO AVOID ME. I HAD THE TRUCK TOWED TO A GM DEALER, AND THEY DIAGNOSED THE PROBLEM AS THE FUEL INJECTOR PUMP. I RESEARCHED THIS ONLINE, AND FOUND THAT THIS IS A COMMON ISSUE! THIS SHOULD BE A MAJOR SAFETY CONCERN SINCE IT'S CAUSING VEHICLES TO SIMPLY STOP RUNNING AT ANY GIVEN SPEED ON ANY GIVEN HIGHWAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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