GMC Sierra Complaints (2022)

679 consumer complaints on file.

#11535994August 2, 2023
UNKNOWN OR OTHER
We purchased a new GMC truck 1/27/23. Immediately there was a problem with a bad vibration. We first took it in for service 2/2/23 at 178 miles. The tires were balanced several times. Then they completely replaced the tires. The vehicle still vibrates at highway speeds. We took a trip in June that was a 6.5 hour trip. The vibration seems to get worse going up big hills. So when we returned we scheduled the sixth service visit. We took the truck in July 5th to Darrell Waltrip GMC. They kept our truck for 22 days. The first day, they asked us to come in and ride with the service department. He saw how bad the vibration was. He told my husband it seemed to be coming from beneath the truck and it was not the tires. GM made them swap tires and wheels. That did nothing. Talking to the service manager one day and he was telling us about occasionally “rare vibrations” and having to replace something in the transmission. At the end of that conversation, he called us by another name. Apparently another customer was having this “rare vibration” as well. An engineer finally showed up and drove our truck. He said it’s normal for a truck to have a severe vibration and the other new trucks on the lot does the same. I know there are class action lawsuits regarding the “Chevy shake”. Our year model is pending a new lawsuit. After researching, it seems they have produced vehicles for years that have driveshaft issues. They also had problems with Goodyear tires. We feel they are ignoring a long time problem that they obviously are aware of. Every other manufacturer can produce a truck that doesn’t vibrate at highway speeds or when in a bind going up a bigger hill. We worry something is going to break going down the road. We requested they declare the truck a lemon and repurchase but GM refused the request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533833July 22, 2023
ENGINE, POWER TRAIN
While driving my 2022 Sierra elevation in April of 2023 my check engine light and a reduced power light came on and onstar diagnostics gave me a code of P30B2. Made a service appointment and was told there was an issue with the wiring. Problem was fix so i was told by the dealership, but the check engine light has come on 3 more times for the same reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529165June 27, 2023
BACK OVER PREVENTION
The contact owns a 2022 GMC Sierra 1500. The contact stated while reversing the back over prevention object indictor showed that an object was to the side of the vehicle, causing the contact to rear end the object. No one was injured. There were minor damages to the rear of the vehicle. The vehicle was not diagnosed. The manufacturer was contacted and stated that there was no failure found and provided no assistance. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528907June 26, 2023
AIR BAGS
Front collision with a deer at 65 mph. Hit front drivers side. Airbags did not deploy. Airbag dash light is on and a notification to service restraint system.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528063June 21, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE
The contact owns a 2022 GMC Sierra 1500. The contact stated that upon starting the vehicle, the Lane Keep Assist Unavailable message was displayed. The dealer was notified of the failure but offered no assistance. The contact stated that the failure had caused other safety features to not operate as designed. The contact stated that the Blind Spot and Forward Collision Avoidance feature failed to operate as needed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524368May 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle is brand new with only 300 miles on the clock. Today while driving to work and listening to XM-radio the volume spiked to max and would not respond to controls to lower volume or turn off. I was able to lower by switching to a different output. It was very detracting and potentially dangerous since the Bose speakers are very loud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523814May 25, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Vehicle does not have a notification via chime or message stating the rear tailgate is open. There is a button on the dash that can open the tailgate when the vehicle is stopped at an intersection, this can be inadvertently pressed without the driver knowing, causing the vehicle to drop any cargo when accelerating or leaving the intersection. This can lead to serious injury or to any vehicle behind it. Many owners have already reported losing cargo such as tool boxes, paint cans and groceries spilling throughout intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521843May 13, 2023
AIR BAGS
My truck was a gmc 2500 2022 brand new I got this truck 0 miles And somebody hit me very bad my truck was total damage and you can imagine and airbags never deployed so even the va states police was saying why the airbags no deployed
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11521636May 12, 2023
ELECTRICAL SYSTEM
On multiple occasions the Radio has went to max volume for approximately 2-3 seconds then shuts off and goes through a reset. This situation can cause the driver to be suddenly distracted put the driver and others at risk of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521456May 11, 2023
SERVICE BRAKES
The factory Installed Trailer Brake Controller - The brake controller disengages the trailer brakes after multiple applications of the brake pedal. If the ignition cycle is stopped and restarted brakes are then reconnected. The Truck is equipped with a Max Towing package and factory installed brake controller. Prior to disengaging the trailer brake, a message "Check Trailer Wiring" appears each time the brake pedal is applied, then after multiple brake applied, the message" Service Trailer Brakes" message appears and the trailer brakes are disable for the remainder of the ignition cycle. I had the brake controller serviced at a GMC dealership In Hillsboro, Oregon following the first failure of the system, they advised me that the problem was the trailer plug on my trailer and advised me of brand and model number to install on my trailer. After I installed this new plug problem remained. I then to the truck to the dealership where I purchased the truck in Salem, Oregon. After an inspection there I was informed that it was a wiring issue with my Canopy and that they had fixed it. Again the problem wasn't fixed and the brake controller continued not to work. On my next visit for the same problem I was advised that my trailer was the issue and that the truck wasn't the problem. So I took my trailer into a top tier trailer repair shop and everything on my trailer was functioning as designed with no repair required. These 3 visits were over a period of 14 months. Over this 14 month period I had two close calls while towing my boat and trailer. What I have now learned is that the factory installed brake Contoller is not compatible with my trailer electronic brake actuator, even though all of GM promotional information says that it is. In addition none of the GMC service representatives were aware of this problem. I had to point out an obscure bulletin to them. by GMC failure to advise owners of the problem many drivers are being put in harms way. GM needs to inform
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521337May 10, 2023
EXTERIOR LIGHTING
The contact owns a 2022 GMC Sierra 1500 Denali. The contact received notification of NHTSA Campaign Number: 22V903000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514529March 30, 2023
ENGINE
The engine failed. The 2022 GMC Denali had 12,000 miles on it. This was a brand new truck. We were driving home at night the engine began to make noise and then cut off in the middle of the road. We had to get the car towed. The truck was left on the side of the road on a very busy highway. The dealer confirmed the engine failed and found metal shavings in the engine. The dealer has recommended a new engine from the GMC Manufacturer. The manufacturer has not yet responded to the dealerships request. The engine light did come on prior to the engine shutting off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514416March 29, 2023
ENGINE
I purchased my 2022 GMC Sierra Denali Truck back in November from Ewing GMC in Plano, TX. I am a roofer, and my career depends on my vehicle. I live in Plano, TX, and was driving 80 mph back from Lubbock, TX around 12 PM Friday 3/24/23, on the highway when a notification appeared on my dash saying I needed to press the "start" button. The truck completely shut off, making it difficult for me to pull to the side of the road safely. Once I had stopped, I put the truck in "park" and it was completely unresponsive and would not re-start. I had to wait over 5 hours for OnStar to get a tow truck and get my truck. It was eventually towed to Frank Brown GMC in Lubbock around 6:30 PM that evening. I live in Plano, TX, and had to fly back the following morning. GMC in Lubbock was not able to look at the truck until late Monday afternoon 3/27/23. The service manager in Lubbock said the engine appears to be seized up internally and they have suggested a complete engine replacement from corporate. It is now Wednesday 3/29/23. I am still without a loaner truck, as Ewing GMC here in Plano will not provide me with a loaner since the truck is not in service at that location. It is not my responsibility to get the defective truck back to GMC Ewing in Plano, as the truck is still under full warranty. GMC corporate, Ewing GMC and Frank Brown GMC are not taking this situation with any urgency, and I am now responsible for paying for an $85,000 truck that does not run and GMC has not been cooperative in resolving the situation in a timely manner. I am at a loss as to what can be done and how I can proceed to get this resolved ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513392March 23, 2023
ELECTRICAL SYSTEM
The contact owned a 2022 GMC Sierra 1500. The contact stated that while the husband was driving approximately 20 mph smoke was suddenly present coming from the vents inside the cabin of the vehicle. After pulling over and stopping the vehicle sparks suddenly came from the radio console and the husband immediately exited the vehicle. The vehicle quickly was engulfed in flames and the fire department was called to the scene and extinguished the fire. During the incident, the vehicle was destroyed. A fire and police report was taken and the vehicle was towed to an impound lot. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the incident. No injuries were reported. The failure mileage was 11,373.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11510549March 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
I bought a new GMC, I received 3 vouchers for computer chips to be installed at a later time years ago. They have not provided them. They are selling new fully equipped vehicles with computers chips just fine. Can you handle and have GMC install their backlog of computer chips? There are many safety features that DO NOT work, like parking assit and basically all warnings like when backing up etc. They made me sign a form stating they are not responsible for safety issues stemming from this (our inability to sue) this should be illegal. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510285March 6, 2023
ENGINE
Engine began stubling and warning lighta began flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510472March 6, 2023
EXTERIOR LIGHTING
The headlight was flickering. For a week before it burnt out completely. A flickering headlight causes a distraction to other drivers. Not to mention a LED light shouldn’t burn out in one year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510477March 6, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER, ELECTRICAL SYSTEM
The high beams quite working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510497March 6, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
I purchased 2022 GMC Sierra HD last year. Due to Micro Chip shortages at the time GMC provided custo.ers a $50.00 credit and notice that they provide the chips ASAP and that it should be provided by December 2022. I like many others accepted the risk for not having parking assist sensors and other features for this period of time. I contacted GMC last month after speaking with my dealer and was told by GMC customer service that GMC has instead adopted an approach of providing Chips to new vehicles while they work on getting chips for those vehicles already sold. No where in the agreements that customers signed did it acknowledge that we would be prioritized by GMC in order for them to make new vehicle sales over the increased safety risks. I drive a GMC HD (3500) which has significant blind spots and Increased safety risks to pedestrians as a result of no warning detection systems during parking in lots and on streets. I would like to have this risk mitigated by having GMC honor the agreements and commitments to its customers by providing the Micro Chips required to fulfill these safety requirements ahead of new sales, so no injuries or loss of life are sustained as a result of this profit over safety stance that GMC has adopted. I would like the NHTSA to assist consumers in addressing this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510266March 5, 2023
ELECTRICAL SYSTEM
While driving down the road on two different occasions the volume on the radio went to full blast and would not turn down or turn off. This caused distracted driving and could potentially cause an accident. Dealer states manufacturer is aware of issue with no resolution at this time. No warning of failure and the first occurrence was February 12, 2023 and the second occurrence happened March 5, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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