GMC Sierra Complaints (2021)

671 consumer complaints on file.

#11652877April 4, 2025
POWER TRAIN
Transmission will slam hard then truck goes into low power mode and doesn’t shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652202April 2, 2025
POWER TRAIN
P1098 coolant Control Valve malfunction and out of stock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652244April 2, 2025
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at 50 MPH, the transmission independently downshifted and the rear wheels seized. The contact stated that the rear wheels skidded. In addition, the contact noticed an abnormal clunking sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact stated that the failure occurred immediately after the recall repair under NHTSA Campaign Number: 24V797000 (Power Train) was performed by the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652273April 2, 2025
ENGINE
At cold start-up, engine (6.2) makes a metal-to-metal grinding sound for 60-90 seconds. After warm-up, a steady tick on the right side of the engine while running. I contacted GM and they said, " this was normal at start up". however, with me being a mechanical engineer, all of my school and working experience tells me anything grinding metal to metal is not good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651816March 31, 2025
ENGINE
Engine seized and now we need a new motor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651470March 29, 2025
POWER TRAIN
Radiator hose connection broke and loose fluid and transmission got broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651041March 27, 2025
ENGINE, POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving 30 MPH, there was an abnormal knocking sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the side of the road. No warning lights were illuminated. The vehicle was taken to a dealer, who determined that the engine needed to be replaced. The vehicle was repaired. The contact stated that prior to the engine failure, the transmission was replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651169March 27, 2025
POWER TRAIN
I own a 2021 GMC Sierra 1500 Duramax diesel. At around 60,000 miles, I received an engine coolant system alert through OnStar and retrieved a P1098 trouble code, which indicates a failure in the coolant control valve. This issue causes the engine fan to run excessively, creating loud noise, reduced fuel economy, and possible drivability concerns. After researching owner forums and talking to multiple service departments, I discovered this is a widespread problem among 2020–2022 GMC/Chevrolet Duramax 3.0L diesel owners. In many cases, the coolant control valve is failing prematurely, and the replacement part is on national backorder, suggesting a high failure rate. GM has not issued a recall or service bulletin to address the issue, and many customers are being told to pay out of pocket despite the systemic nature of the failure. This component is tied to engine temperature control, and failure could pose a safety risk if the engine overheats or derates unexpectedly. I am filing this complaint to document the issue and request NHTSA investigate this as a potential defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650551March 25, 2025
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the dealer was unable to complete the recall and returned the vehicle to the contact in a worse condition than when the contact had dropped the vehicle off at the dealer. The contact stated that while attempting to drive the vehicle off the dealer parking lot, the check engine and reduced power warning lights flashed on the instrument cluster. The contact stated that he returned the vehicle to the dealer and was informed that the vehicle could not be repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649903March 22, 2025
ELECTRICAL SYSTEM, ENGINE
My truck was part of a GM buyback program where GM Corporation bought the truck back to fix it around Aug 7th 2023 for engine problems. I am reporting this because I do not believe that GM ever reported this to NTSHA. There are also other issues happening at the same time period that should be looked into that may or may not be coincidences. At or before 10,126 miles the truck started having engine lifter and other engine issues. General Motors will not tell me exactly what was done other than lifters according to paperwork supplied. It may have had other issues like a spun bearing but it was never disclosed. Can NTSHA please look into this and information is found, could I please get the records. I asked for the paperwork of what was done while GM owned and troubleshot all the problems. I was told that information is only available to the original owner and I could not have it. It is very frustrating when General Motors Corporate use owner’s personal data as a way to hide what was done and not have to disclose required information. I am asking for service records while General Motors owned it and the service records they did to fix it. I know that there are many more engine problems that are not documented on the vehicle summary. GM will not buy back the truck over a few lifter issues. The truck was later fixed and Art Gamblin Motorsv in Enumclaw Wa, purchased it. I am told it is fixed but have no real paperwork proving this, I was able to purchase an extended warranty just in case. There is also quite a few of battery and electronic issues that do not seem normal with the car as well. The battery was replaced at 10,126 miles at the same time as the engine issues and the battery module was replaced at 29,536 miles. At 29,875 miles and 29,965 some type of communications module and On Star module was replaced. This is the around the same time as the truck was having engine issues and was eventually bought back for what is called “engine noise”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649449March 20, 2025
POWER TRAIN
While driving down the highway pulling a trailer the truck started to slow down rapidly. We were able to pull to the side of the road before the truck came to a complete stop on its own. From that point forward, we could not get the truck to move forward even in 4WD. Ended up towing the truck back and a repair shop determined the transmission needed replaced. About 4 months later, we received notice of a recall describing a similar scenario. I submitted the invoice and documentation to GM, but my claim was denied because the codes and symptoms did not match the criteria for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649330March 19, 2025
ENGINE AND ENGINE COOLING, ENGINE, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving 60 MPH, there was an abnormal knocking sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the engine had seized. The contact was also informed that the fuse box needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649347March 19, 2025
POWER TRAIN
Truck started to lose power or slip on quick acceleration on highway Truck would jolt or shudder. 63000 miles. Dealer diagnosed truck needs Torque converter and a valve body replacement. No warning lights Contacted GM. Have a case number, was told to take to dealer. It’s at dealer now, getting repaired. I’m wondering if GM has a bigger problem with transmission recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648931March 18, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648979March 18, 2025
ENGINE, POWER TRAIN
After 2 years of owning the vehicle, after every oil change, it would indicate low oil just before an oil change causing for us to add an additional a quart of oil to keep it running smoothly. We informed the service technician of the situation on multiple occasions and no further inspection was completed, and just an oil change was serviced. After a few months we noticed the engine was running rough and a white smoke coming out of the exhaust on acceleration then the check engine light came on. We brought the car to get tires replaced and to service the check engine light, the technician stated that the check engine light a failure in the catalytic converter. We brought the vehicle to the local GMC service center, where they indicated that the we required a replacement engine because of catastrophic engine failure. We reported that the check engine light was due to catalytic converter failure. The service technician ensured that the priority was the replacement of the full engine not indicating what was the main cause of engine failure stating that the catalytic converter could have led to the failure of the engine as well. We replaced the engine, and after 3 months of vehicle being in the shop the engine was replaced. Three days after receiving the vehicle, a check engine light came on. We did not drive the vehicle until we had to return it back to the service center. The service technician stated that it is due to a lack of communication from the engine to the ECU. The technician called the following Monday stating that the check engine light was due the catalytic converter. We told the technician that was the primary reason that the customer the vehicle in the first place. We asked if there was an alternative to replacing the catalytic converter since we already paid 12k for the engine replacement. We asked if they had taken apart the catalytic converter to confirm its not a sensor issue. They replied that the codes indicates its the whole converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648735March 17, 2025
POWER TRAIN
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving approximately 75 MPH, the rear wheels locked up. The failure had occurred on several occasions. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired under an NHTSA Campaign Number: 24V797000 (Power Train); however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648558March 16, 2025
ELECTRICAL SYSTEM
Multi functional tail gate will open on its own while driving. I have had this repaired by gm 3 times and still have issues. This problem is currently on the recall list for 2500 hd series trucks and the 1500 series trucks in Canada but not on recall in united states. This problem poses a life threatening problem while on the road due to contents of truck possible becoming projectiles to other drivers due to tailgate opening on its own .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648442March 15, 2025
AIR BAGS
Airbag system did not deploy but smoke in cabin during a crash. Video of front, rear and inside cabin shows the rear end passenger side impact at an estimated 45-50 MPH. I saw smoke in cabin, disturbed with anxiety after crash waiting for bags to deploy accidentally. The airbag deployed red light illuminated notifying an airbag deployment. I received a GM message through the vehicle report application stating that my airbag system malfunctioned and I needed to take the vehicle to a service department for repair as soon as possible. This crash was a total loss of the GMC Sierra, this was how hard the vehicle was hit. Why did the airbag system smoke? Why did the airbags not deploy? Why did I receive a Malfunctioning Airbag system message from GMC? Video shows that if the airbag system would have deployed on the steering wheel I would have had less head and neck trauma when whipping backward and then forward.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11648242March 13, 2025
POWER TRAIN
Hard shifting. Back wheels locking up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647948March 12, 2025
ENGINE
I was driving 50mph when my check engine light started flashing. The engine had very little power and there was a new consistent engine knock. I took to GMC dealership and they informed me that half of the engine lifters failed and a pushrod was bent. There was no warning prior to the incident. I have had the vehicle serviced only at the dealership and have only used premium fuel. The truck has 88,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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