GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11013588August 7, 2017
STEERING
POWER STEERING KEEPS GOING OUT FOR A SHORT PERIOD TIME THEN STARTS AGAIN ,CHECK POWER STEERING LIGHT COMES ON THEN GOES OFF. THIS HAS HAPPEN ABOUT 20 TIMES IN LESS THAN YEAR AND HALF WHILE DRIVING IN CITY AND HIGHWAY AND PARKING LOT. DEALER SAYS THEY CAN'T FIND ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011827July 31, 2017
STEERING
STEERING WHEEL VERY LOOSE, CAN MOVE 3-4 INCHES WITHOUT ANY STEERING TAKING PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005270July 14, 2017
UNKNOWN OR OTHER
I HAVE A 2016 GMC SIERRA 1500 5.3L. I'VE BROUGHT THE TRUCK DOWN TO THE DEALER 4 TIMES NOW BECAUSE THE AC DOESN'T BLOW COLD AIR. THE AC STOPPED WORKING AGAIN THIS WEEK WITH THE TRUCK ONLY HAVING 2,800 MILES ON IT. I CALLED GMC DIRECTLY (NOT THE DEALER) BECAUSE I DON'T WANT TO BRING THE TRUCK DOWN TO THE DEALER FOR THE 5TH TIME FOR THE SAME ISSUE. IT'S 85+ DEGREES NOW WHERE I LIVE AND DRIVING WITHOUT AC IS UNBEARABLE, ESPECIALLY WHEN IN TRAFFIC. GM SENT ME AN E-MAIL INFORMING ME THE AC CONDENSER IS FAULTY BY DESIGN AND A 'REDESIGN' HAS BEEN CREATED. THE PART IS ON "NATIONAL BACK ORDER" WITH NO ETA. THEY SAID IT COULD BE 4-6 WEEKS WHICH MEANS DRIVING MY TRUCK WITHOUT AC IS VERY UNCOMFORTABLE AND NOT AN OPTION WITH CHILDREN IN THE TRUCK WHO CAN'T WITHSTAND THE HEAT. I'M READING ON VARIOUS FORUMS THAT PEOPLE HAVE BEEN WAITING SINCE MARCH (4 MONTHS) FOR THE NEW CONDENSER TO COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995749June 18, 2017
UNKNOWN OR OTHER
VEHICLE HAS A VIBRATION THAT GETS WORSE AS SPEED INCREASES.GM NOT BEING ABLE TO DETERMINE THE ORIGIN OF THE PROBLEM HAS SAID IT IS NOT A SAFETY ISSUE.THE VERY FACT THAT THEY CANNOT FIND THE ORIGIN MAKES IT A POTENTIAL SAFETY ISSUE. AFTER MUCH DIAGNOSTIC WORK AND PARTS REPLACEMENT STILL NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993564June 6, 2017
VISIBILITY/WIPER
WIPERS DO NOT MOVE FAST ENOUGH TO CLEAR THE RAIN FROM THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE 5 FEET IN FRONT OF YOU. THIS IS A SAFETY ISSUE. THE BLADES NEED TO MOVE MORE QUICKLY TO CLEAR THE WINDSHIELD MAKING IT SAFE TO OPERATE WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993347June 6, 2017
ELECTRICAL SYSTEM
THE 7 WAY TRAILER PLUG ON THIS VEHICLE WILL NOT HOLD THE TRAILER PLUG FIRMLY, RESULTING IN THE PLUG COMING LOOSE DURING NORMAL DRIVING CONDITIONS. ONE OBVIOUS ISSUE IS THAT THE FLAP HOLDING THE PLUG IN IS UPSIDE DOWN FROM ANY OTHER CONFIGURATION I'VE SEEN, ALLOWING THE PLUG TO SAG. THIS IS A SERIOUS SAFETY RISK AS I HAVE HAD SEVERAL INSTANCES WHERE LIGHTS AND EVEN THE TRAILER BRAKES HAVE STOPPED OPERATING WHILE IN TRANSIT , AFTER I GAVE VERIFIED THAT THEY WORKED WHEN I STARTED OUT. I THEN AM A HAZARD TO MY FELLOW MOTORISTS AND MY FAMILY. THIS TRAILER PLUG WORKED FLAWLESSLY WITH MY PREVIOUS TRUCK. GMS SOLUTIONS BLAME THE TRAILER OR PLUG, BUT GIVEN THE ORIENTATION OF THE PLUG AND THE NUMBER OF OWNERS THAT SEEM TO HAVE THIS ISSUE, I BELIEVE A BETTER SOLUTION SHOULD COME FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991214May 23, 2017
UNKNOWN OR OTHER
VIBRATION BETWEEN 65-80MPH. DEALER HAS ROAD FORCE BALANCED TIRES TWICE WITH NO BETTER RESULTS. FIRST TIME ONE TIRE WAS FOUND TO BE OUT OF SPEC THEN 2ND TIME, ALL FOUR ARE IN 'SPEC'. I DON'T BELIEVE THIS IS A TIRE/WHEEL PROBLEM AS THE VIBRATION VARIES ON SMOOTH HIGHWAY - AT TIMES IT IS VERY SMOOTH THEN IT WILL START VIBRATING/BOUNCING. VERY UNNERVING DRIVING AT THESE SPEEDS WITH A VIBRATION THAT FEELS LIKE A LOOSE WHEEL OR OTHER DRIVETRAIN PART. MY SON HAD A 2015 MODEL HE BOUGHT NEW AND HE FINALLY SOLD IT DISCLOSING THE ISSUE (STILL UNDER WARRANTY) RATHER THAN CONTINUING TO WASTE TIME WITH GM. PROBLEM HAS EXISTED SINCE I BOUGHT THE TRUCK NEW OCT. 2016. 2016 GMC SIERRA 2500HD DENALI 20" FACTORY WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983568May 4, 2017
POWER TRAIN, SUSPENSION, WHEELS
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE IN DRIVE. THE CONTINENTAL TIRES ARE CUPPING, WHICH GM SAYS IS CHARACTERISTIC OF THE BRAND. THE TRUCK VIBRATES WHILE AT 25MPH, AROUND 50MPHM AND 65-75MPH. WHILE IN AWD/4WD AT 30 AND 50MPH, THE DRIVELINE MAKES A WHINING NOISE AND VIBRATES SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983414May 3, 2017
POWER TRAIN
GM 8 SPEED TRANSMISSION IS FULL OF PROBLEM. IT CONSTANTLY HESITATES, HANG GEARS, BUCKS, AND POSES VARIOUS SAFETY CONCERNS. FOR INSTANCE IF MERGING ONTO THE HIGHWAY THE TRANSMISSION WILL HESITATE AND THE TRUCK WILL BE UNRESPONSIVE TO GAS PEDAL INPUT FOR A PERIOD OF TIME SOMETIMES UP TO 12 SECS. THIS HESITATION CAUSES A SAFETY CONCERN WHEN ATTEMPTING TO MERGE INTO TRAFFIC. GM ACKNOWLEDGES THESE CONCERNS BUT STATES THAT IT IS OPERATING AS DESIGNED BUT ARE WORKING ON SOFTWARE UPDATES TO IMPROVE TRANSMISSION PERFORMANCE. THIS HAS BEEN A CONSTANT ISSUE SINCE I PURCHASED THE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971046April 7, 2017
SEATS
REAR BENCH SEAT HEADRESTS DO NOT STAY LOCKED IN POSITION WHEN RAISED. LEANING HEAD BACK ONTO HEADREST CAUSES THEM TO LOWER WHICH COULD RESULT IN INJURY TO THE BASE OF THE NECK OR HEAD DURING A CRASH. ALSO, HEADRESTS ARE TOO LOW FOR FULL SIZE ADULTS TO ADEQUATELY PROTECT THE HEAD/NECK FROM HITTING GLASS REAR WINDOW DURING HARD STOP OR CRASH. TOOK VEHICLE TO DEALERSHIP TO INVESTIGATE. DEALER INDICATED ALL 2016/2017 MODEL TRUCKS ON THEIR LOT FUNCTION THIS WAY. ASKED TO REPORT IT HERE. REAR SEAT HEADRESTS NEED TO BE RECALLED TO ALLOW FOR A LOCKING MECHANISM TO BE INSTALLED. REAR SEAT HEADREST DESIGN NEEDS UPDATED TO INCREASE BACK OF HEAD/NECK PROTECTION HEIGHTS DURING CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969732March 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 GMC SIERRA DENALI. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED AND ROLLED BACKWARDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967669March 22, 2017
AIR BAGS
ON 20 MARCH 17, I WAS TRAVELING DOWN A COUNTRY ROAD WHEN A DOG ENTERED THE ROADWAY. I SWERVED RIGHT AND WAS NOT ABLE TO CORRECT, WITHOUT THE POSSIBILITY OF OVER STEERING AND POSSIBILITY ROLLING MY TRUCK. I WENT THROUGH A SMALL DITCH MY SIDE AIR BAGS DEPLOYED. I WAS ABLE TO GET BACK ON THE ROAD.I STOPPED THE TRUCK AND COULD NOT SEE ANY DAMAGE. I RETURNED TO MY FRIENDS HOUSE AND CONTACTED MY INSURANCE,TOW COMPANY AND THE LOCAL SHERIFF DEPT, NOBODY INCLUDING THE REPAIR FACILITY COULD DETECT ANY DAMAGE ASIDE OF THE AIR BAG DEPLOYMENT. MY INSURANCE ADJUSTER AND THE SERVICE FACILITY BOTH EXPRESSED THEY ARE FAMILIAR OF SUCH ACCIDENTAL SIDE AIR BAG DEPLOYMENTS ON THIS VEHICLE.,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959592March 8, 2017
EXTERIOR LIGHTING
THESE HEADLIGHTS ARE HORRIBLE. VERY HARD TO SEE ON A WET DARK NIGHT, COMPARED TO THE 2009 GMC SIERRA 2500. COMPLAINED TO THE DEALER, FOUND A TSB FOR COMPUTER REFLASH TO TURN UP THE VOLTAGE TO THE BULB. MILD DIFFERENCE, BUT STILL NOT VERY GOOD FOR A $50K VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957402February 27, 2017
SERVICE BRAKES
WHEN THE PEDDLES ARE RAISED AND YOU STEP ON THE BRAKE YOU COULD BE PUSHING THE GAS AND BRAKE AT THE SAME TIME. WHEN THE PEDDLES ARE LOWERED THIS DOES NOT HAPPEN. A LOT OF PEOPLE STEP ON THE SIDE OF THE BRAKE AND IT HAPPENS ONLY WHEN RAISED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10956881February 25, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
PERIODICALLY 3 TIMES A WEEK, WHILE DRIVING, THE STABILIZTRAK ILLUMINATES AND DRIVABILITY DECLINES, ENGINE CHECK LIGHT ILLUMS, THE GEAR REMAINS IN A LOW GEAR WITHOUT SHIFTING. TURN THE IGNITION OFF FOR A COUPLE SECONDS AND IT CLEARS AND THE ENGINE LIGHT GOES OUT AFTER 25-35 MILES. SOMETIME IT DOESN'T RESET AFTER 3 ATTEMPTS OF TURNING OFF AND ON THE IGNITION. THE CODES ARE P0700 A U0100 WITH OTHERS WHEN DEALERSHIP ANALYZED. THREE TIMES IT WAS IN THE GMC SHOP AND THREE TIMES GIVING BACK AND PROBLEM STILL EXISTED. I RECORDED ON VIDEO AND GAVE IT TO THE DEALERSHIP AS PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950292February 8, 2017
STEERING
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. THE CONTACT STATED THAT THE STEERING HAD EXCESSIVE SLACK WHEN TURNING THE WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE PITMAN SHAFT AND PERFORMED FURTHER DIAGNOSTIC TESTING. THE MECHANIC DROVE THE VEHICLE AND THE FAILURE CONTINUED. THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE MANUFACTURER ISSUED FOUR TECHNICAL SERVICE BULLETINS, BUT NO RECALL YET TO ADDRESS THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948966February 1, 2017
SERVICE BRAKES, STEERING
-ALL STARTED WITH LOUD POP, METAL FAILURE SOUND. -AT A STOP, WITH BRAKES APPLIED, THE POWER STEERING TURNS THE WHEEL TO THE RIGHT. I HAVE TO PULL TO THE LEFT TO KEEP THE WHEEL CENTERED. (NOT MOVING) THIS PRESSURE ISSUE WILL FINALLY STOP AND THE WHEEL WILL CENTER ON IT'S OWN. -STEERING HAS SLOP, FEELS LOOSE, DEAD CENTER -WHILE AT SPEED APPLYING THE BRAKES THE STEERING WHEEL WAS TORN FROM MY HAND 3 TIMES. THE POWER STEERING CAUSES TRUCK TO CHANGE DIRECTIONS WHEN BRAKING. 99% OF THE TIME THE TRUCK TURNS RIGHT. THE HYROBOOST SYSTEM IS TURNING THE STEERING SYSTEM TO THE RIGHT WHICH CHANGES THE DIRECTION OF THE TRUCK. -WHILE DRIVING THE POWER STEERING ASSIST APPEARS TO TURN OFF AND ON. AS IF THERE IS A POWER LOSS OR TOO MUCH POWER WAS APPLIED THAN IT RETURNED TO NORMAL. THE TRUCK HAS BEEN AT THE DEALER 3 DIFFERENT TIMES. FIRST DEALER VISIT THE TECH DEEMED THE TRUCK UNSAFE TO DRIVE. THIS WAS DETERMINED BY JUST DRIVING THE TRUCK FROM THE SERVICE LANE TO THE GARAGE. TECH IDENTIFIED A GM TSB (PIT5501D) TO INVESTIGATE THE ISSUE AND CONTACT GM. GM OUTLINED A REPAIR HOWEVER THE REPAIRS DID NOT RESOLVE THE ISSUE. I WAS TOLD BY THE DEALER TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. THIS WAS AFTER RETURNING TO THE DEALER FOR THE SECOND TIME AND STATING THE STEERING SYSTEM IS NOW LEAKING AND THE ISSUE STILL REMAINS WITH SOME IMPROVEMENT. 3RD VISIT AT THE 2ND DEALER: SECOND DEALER DROVE THE TRUCK WITH ME AND IT WAS DIFFICULT TO CONTROL. THE DEALER TECH WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT. THEY DEEMED IT UNSAFE TO DRIVE AND PUT ME IN A LOANER. 2ND DEALER IDENTIFIED METAL IN THE STEERING FLUID AND PARTS THAT CONTAIN FLUID MUST BE REPLACE. PERSONAL THOUGHTS ARE THE STEERING BOXES ARE FACTORY DEFECTIVE AND CAUSING THEM TO FAIL OVER TIME. THIS THEN INTRODUCES METAL INTO THE HYDROBOOST SYSTEM WHICH RESULTS IN BRAKE AND STEERING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946293January 19, 2017
SEATS
THE DRIVER SEAT DOES NOT GO UP AND DOWN.THIS IS A BIG SAFETY FEATURE PURCHASED NEW I CAN BARLEY SEE OVER STEERING WHEEL WHY WOULD YOU MAKE SEATSLIKE THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945041January 13, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ELECTRICAL ISSUE CAUSING SOUND SYSTEM, REAR CAMERA AND RADIO TO SHUT DOWN COMPLETELY. ISSUE STARTED 2 WEEKS AFTER PURCHASE. VEHICLE HAS BEEN SERVICE SEVERAL TIMES BUT ISSUE HAS NOT BEEN RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944039January 10, 2017
AIR BAGS
SUN GMC REFUSED TO FIX OUR AIRBAG RECALL BECAUSE WE DIDN'T BUY IT FROM THEM. THERE WAS A DISTURBANCE AFTER THE FACT. THEY NEW IS WARRANTIED WORK AND SENT US AWAY WITHOUT FIXING IT LEAVING US OPEN TO GETTING HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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