GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11118643August 8, 2018
POWER TRAIN, WHEELS
8 SPEED TRANSMISSION BUCKS, HESITATES, LURCHES FORWARD, CLUNKS, WHILE STARTUNG ACCELERATION OR COMING TO A STOP. I TRY TO KEEP A BIG GAP BETWEEN MY TRUCK AND CARS IN FRONT OF ME AT STOP SIGNS BECAUSE IT RANDOMLY LURCHES FORWARD AND I ALMOST HAVE BUMPED CARS IN FRONT OF ME. I HAVE HAD THE TRUCK INTO THE DEALER SO MANU TIMES TO FIX THE VIBRATION ISSUES AS WELL, THEY SAID 3 TIRES THAT CAME IN THE BRAND NEW TRUCK WERE DEFECTIVE SO I HAD TO REPLACE THEM ALL AND THE SHAKE IS STILL THERE, THE BALANCED, REBALANCED, ROAD FORCE BALANCE AND NOTHING WORKS. LAST TIME AT THE DEALER SAID IT IS PROBABLY THE TIRES, HE SAID DONT ROTATE THEM AGAIN AND WHEN THEY WEAR OUT HE WILL PUT ME IN A 'BETTER' TIRE. I AM PAST MY WARRANTY SO THE DEALER SAYS ANY COSTS ARE MY RESPONSIBILITT, IF THE NHTSA COULD PLEASE STEP IN TO ASSIST US TO MAKE GM FIC THEAE VEHICLES WHICH ARE A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118084August 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOST POWER AND STALLED. THE CONTACT SHIFTED INTO PARK AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND THE VEHICLE CAME TO A COMPLETE STOP AGAIN. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114476July 30, 2018
POWER TRAIN
TRUCK SHIFTS REALLY HARD AND IS UNPREDICTABLE. I ALMOST DROVE THROUGH MY GARAGE DOOR THE OTHER DAY SHIFTING TO DRIVE FROM REVERSE. TRUCK WILL LUNGE FORWARD OR DELAY IN SHIFTING. THERE HAVE BEEN A FEW TIMES I'VE HAD TO SLAM ON THE BRAKES BEFORE I BACKED INTO SOMETHING. I HAVE BROUGHT IT IN 3-4 TIMES FOR THE ISSUE AND GMC WON'T REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113566July 25, 2018
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2016 GMC SIERRA 3500. WHILE PASSING A BOAT RAMP HAULING A BOAT TRAILER, THE BRAKES AND STEERING FAILED TO FUNCTION. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE AND NOTICED THAT THE SERPENTINE BELT BECAME DETACHED. THE CONTACT WAS ABLE TO RECONNECT THE SERPENTINE BELT. THE VEHICLE WAS TAKEN TO LEGACY BUICK GMC (293 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 231-5256) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113108July 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT DRIVER'S SIDE AIR BAG ERRONEOUSLY DEPLOYED AND CAUSED THE CONTACT'S VEHICLE TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE HEAD, CHEST, AND LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE LOCAL DEALER WAS NOT. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11100502June 8, 2018
SERVICE BRAKES
BRAKES ARE HARD TO PRES AND CAUSE THE VEHICLE TO NOT BE ABLE TO STOP. THE PROBLEM OCCURS AT LOW SPEEDS WHEN PARKING OR AT STOP LIGHTS. VEHICLE HAS 48K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093803May 14, 2018
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
LOOSES BRAKE ASSISTANCE IN PARKING LOT AND SOMETIMES ON THE HIGHWAY,CHECK ENGINE LIGHT COMES ON WITH VARIOUS CODES THE MOST COMMON IS MISFIRE ON STARTUP IT HAPPEN IN DIFFERENT OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081087March 23, 2018
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONING WAS BLOWING OUT HOT AIR, WHICH FOGGED UP THE WINDSHIELD AND MADE IT DIFFICULT TO SEE WHILE DRIVING. THE CONTACT HAD TO ROLL DOWN THE WINDOWS IN ORDER TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO GOLD STAR BUICK GMC (1980 N DAVIS RD, SALINAS, CA, (831) 240-4859) FOR REPAIRS. THE CAUSE OF THE FAILURE AND REPAIR SPECIFICS WERE UNDISCLOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,696. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080760March 21, 2018
UNKNOWN OR OTHER
WE HAVE VIOLENT SHIMMY/SHAKING ISSUES WITH OUR TRUCK AND HAVE SINCE WE GOT IT BRAND NEW. WE HAVE TAKEN IT TO THE DEALER 5 TIMES AND EVEN HAD THE DEALER WITNESS THE SHAKING THE LAST TIME WHILE ON A TEST DRIVE. THEY REPLACED THE TORQUE CONVERTER, REBALANCED THE WHEELS, AND ROTATED THE TIRES AND THE PROBLEM CONTINUES TO HAPPEN REPEATEDLY. WE DO NOT FEEL SAFE DRIVING THIS TRUCK ANY LONGER AS IT HAPPENS AT SPEEDS ABOVE 40MPH. THE DEALER SAYS THEY CAN'T FIX IT IF THEY DON'T KNOW WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080317March 20, 2018
POWER TRAIN
PLEASE MAKE GM RESOLVE THE ISSUES WITH THE 8 SPEED TRANSMISSIONS IN THE TRUCKS. 2016 SLT Z71. I PURCHASED THE TRUCK NEW. IT'S NEVER SHIFTED PROPERLY. HESITATIONS, CLUNKING, JERKING, SHUTTER, HARD DOWN SHIFTS.... EVERYTIME I TAKE IT IN, THEY SAY IT'S DUE FOR AN UPDATE. THE TRUCK HAS HAD 4 UPDATES AND NONE OF THEM HAVE FIXED A THING. I HAD IT IN BEFORE THE 36,000 MILE BUMPER TO BUMPER WARRANTY WAS UP AND WAS TOLD IT WAS UP TO DATE. THEN LAST WEEK, I TOOK IT IN AND WAS TOLD IT WAS "SEVERAL UPDATES BEHIND." (54,XXX) MILES. TO TOP IT OFF, GENERAL MOTORS WOULDN'T PAY FOR THE $400 UPDATE, WHICH DIDN'T FIX ANYTHING AT ALL!!! THE TRUCK JERKED BEFORE WE GOT A BLOCK FROM THE DEALERSHIP. GM SAYS THAT EVEN THOUGH THE TRUCK IS STILL UNDER A FACTORY 60,000 MILE POWERTRAIN WARRANTY, TRANSMISSION UPDATES AREN'T COVERED. THE 120,000 EXTENDED WARRANTY WOULDN'T COVER IT BECAUSE THEY SAY IT SHOULD BE COVERED UNDER THE FACTORY POWERTRAIN WARRANTY! I ABSOLUTELY LOVE THE TRUCK OTHER THAN THE JUNK TRANSMISSION IN IT. I DON'T THINK IT'S SAFE OR MUCH FUN HAVING A VEHICLE THAT STARTS TO GO THEN FALLS FLAT ON ITS FACE FOR A FEW SECONDS BEFORE SLAMMING INTO THE NEXT GEAR. THIS IS A MAJOR PROBLEM WITH A HUGE NUMBER OF TRUCKS. DON'T BELIEVE ME? GOOGLE "2016 SIERRA TRANSMISSION ISSUE" OR ANYTHING OF THE SORT. YOU'LL SEE. I'M REALLY NOT ASKING FOR MUCH. I DIDN'T WANT TO PUT MY FAMILY IN A POTENTIALLY UNSAFE VEHICLE.....YET HERE WE ARE. LIKE I SAID, I'M NOT ASKING FOR MUCH. ALL I WANT IS FOR MY TRUCK TO SHIFT NORMAL. TO GO WHEN IT NEEDS OR HAS TO. MY TRUCK HAS HAD 4 UPDATES AND WAS SEVERAL UPDATES BEHIND LAST TIME, THAT'S ROUGHLY AN UPDATE EVERY 10,000 MILES AND NOW THEY'RE NOT COVERED? ON TWO SEPARATE OCCASIONS, IT'S SHIFTED SO HARD THAT IT JARRED MY NECK AND MADE IT SORE FOR A FEW DAYS! IVE EVEN PULLED OVER ON THE SIDE OF THE ROAD THINKING WE WERE REAR-ENDED. SO HAS MY WIFE. NOT SAFE-NOT NECESSARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075702March 1, 2018
SEATS
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SEAT BECAME LOOSE AND SHIFTED TOWARDS THE STEERING WHEEL AFTER SHIFTING GEARS. SUNRISE PONTIAC IN MEMPHIS, TENNESSEE WAS MADE AWARE OF THE FAILURE AND UPDATED THE FIRMWARE IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075339February 27, 2018
ENGINE
MY 2016 GMC SIERRA 3500 DIESEL DENALI HAS BEEN IN THE SHOP 5 TIMES AND OVER 50 DAYS SINCE NOVEMBER 4, 2017 FOR AN EMISSIONS ISSUE. ON NOVEMBER 4 WHILE DRIVING, I RECEIVED A CHECK ENGINE LIGHT THAT SAID TO SERVICE THE EXHAUST SYSTEM AND A COUNTDOWN STARTED, REDUCING THE SPEED OF THE VEHICLE BY 10 MPH AFTER EVERY 50-75 MILES . THE VEHICLE HAD ABOUT 38,700 MILES AT THE TIME. THE ERROR MESSAGE THAT THE DEALERSHIP RECEIVED WAS P205B REDUCTANT TANK TEMPERATURE SENSOR PERFORMANCE. THEY REPLACED THE EMISSION REDUCTION TANK RESERVOIR AND COMPLETED A REGENERATION TEST. ON DECEMBER 11 I GOT THE SAME MESSAGE AND THEY RECEIVED A REDUCTANT HEATER CONTROL CIRCUIT LOW ERROR AND THEY REPLACED GLOW PLUG CONTROL MODULE. ON JANUARY 2 I GOT THE SAME MESSAGE AND THE DEALERSHIP REPLACED THE EMISSION REDUCTION FLUID SUPPLY PUMP MODULE. ON JANUARY 17 I GOT THE SAME ERROR AND THEY REPLACED REPLACED THE REDUCTION FLUID SUPPLY PUMP MODULE AGAIN. I GOT THE SAME SERVICE EXHAUST SYSTEM ERROR AND TOOK THE TRUCK BACK TO THE DEALERSHIP ON FEBRUARY 10. IT IS NOW FEBRUARY 27 AND THEY HAVE NOT IDENTIFIED THE PROBLEM. THERE APPEARS TO BE AN ISSUE WITH EITHER THE EMISSIONS SYSTEM OR THE COMPUTER THAT RUNS THE SYSTEM, BUT NO ONE CAN SAY FOR SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074032February 21, 2018
ENGINE, POWER TRAIN
ON TWO SEPARATE OCCURRENCES, W/ FAMILY IN THE VEHICLE, STARTING SPEED AT APPROX. 35MPH, THE ACCELERATOR (GAS PEDAL) STUCK TO THE FLOOR DURING THE PROCESS OF PASSING ANOTHER VEHICLE DURING CITY STREET DRIVING. TOP SPEED GOT TO APPROX. 55MPH, W/ STOP LIGHTS FAST APPROACHING. THE PEDAL SIMPLY WOULD NOT RELEASE FROM FULL THROTTLE UNTIL AFTER THE VEHICLE FINALLY CAME TO COMPLETE STOP WITH BRAKES APPLIED, SHIFTER TO NEUTRAL POSITION, SLAMMING THE SHIFTER TO PARK, AND IGNITION WAS TURNED OFF! HAD TO TAKE IMMEDIATE AND DECISIVE EMERGENCY ACTIONS DURING BOTH SITUATIONS! THE FIRST TIME IT OCCURRED, THOUGHT PERHAPS THE RUBBER FLOOR MAT MAY HAVE CONTRIBUTED TO THIS EVENT; HOWEVER, DRIVER SIDE FLOOR MAT WAS IMMEDIATELY REMOVED. SEVERAL DAYS LATER, DURING SIMILAR OPERATIONS, THE ACCELERATOR (GAS PEDAL) AGAIN STUCK TO THE FLOOR BOARD IN FULL ACCELERATION MODE W/ FAMILY IN THE VEHICLE! CURRENTLY HAVE APPOINTMENT SET-UP AT A HUNTSVILLE, AL. GMC DEALERSHIP. THIS TRUCK WAS PURCHASED BRAND NEW AT LAURA BUICK IN COLLINSVILLE, IL. ALTHOUGH I REALIZE THERE ARE OTHER GMC CUSTOMERS; NOT SURE WHY THIS HUNTSVILLE, AL DEALERSHIP WOULD NOT WORK ME IN SOONER. THIS VEHICLE HAS APPROX. 49K MILES AND SHOULD STILL HAVE WARRANTY REMAINING UNTIL 68K MILES. GMC SERVICE DEPARTMENT REP. STATED, "MONDAY 26, FEBRUARY IS FIRST DATE AVAILABLE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066976February 5, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE THE ROADWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHTS WERE WORKING ACCORDING TO SPECIFICATIONS. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. *TT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063400January 17, 2018
SEATS
THE REAR SEAT HEADRESTS ARE UNDERSIZED AND TOO SMALL TO PROPERLY PROTECT AND ACCOMMODATE TEENAGE AND ADULT PASSENGERS. ALSO, WHEN THEY ARE SET AT THEIR HIGHEST SETTING, THEY BECOME UNLOCKED WITH VERY LITTLE BACK OR SHOULDER PRESSURE AND FALL TO THE LOWEST SETTING. IN MY OPINION, THIS IS A SERIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054734December 14, 2017
SERVICE BRAKES
VACUUM PUMP FAILURE. THE TRUCK HAD THE VACUUM PUMP FAIL AFTER ONLY 56,XXX MILES. THE PUMP FAILED AND CAUSE ME A HARD BRAKE PEDAL WHILE COMING TO A STOP. THE PART INTERNALLY FAILED AND WAS NOT PRODUCING ENOUGH VACUUM TO SUPPLY THE BRAKE BOOSTER. AFTER DISCUSSING THIS WITH THE DEALER IT WAS A COMMON PROBLEM AND NOT COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047554November 20, 2017
SUSPENSION, WHEELS
RECALL# 42190 UPPER CONTROL ARM BROKE ON MY GMC SIERRA 1500. I WAS DRIVING OUT OF A CHURCH PARKING LOT AND MADE A LEFT TURN ON TO A CITY STREET AND MY RIGHT FRONT PASSENGER TIRE FELL OFF. I CONTACTED GM WARRANTY DEPARTMENT AND GOT IT TOWED TO DALTON MOTORS IN MARIANNA, AR. THE TECHNICIAN STATED THAT I HAD BEEN IN AN ACCIDENT. THAT WASN'T TRUE. HE CALLED SUNRISE GMC IN MEMPHIS, TN OFF COVINGTON PIKE AND TOLD THEM ALL TYPES OF LIES AND TO NOT FIX IT. I TOOK IT TO SUNRISE ON NOVEMBER 20, 2017 AND THE TECHNICIAN LOOKED AT IT FOR 5 SECONDS AND SAID I HIT A POT HOLE AND THAT HE WOULD NOT FIX IT OR HONOR MY WARRANTY. A POT HOLE DIDN'T CAUSE THIS PROBLEM. I CURRENTLY HAVE A 5 YEAR 36,000 MILE WARRANTY THAT COVERS THIS PROBLEM. THERE IS ALSO A CURRENT RECALL ON THIS ISSUE AND I WAS NOT NOTIFIED WHEN I PURCHASED THE VEHICLE. I HAD TO LOOK IT UP ON MY OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030763October 2, 2017
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY, NOT UNDER AN OVERPASS OR NEAR OTHER CARS WHEN I HEARD A LOUD BANG. THIS NOISE SOUNDED LIKE A BOMB GOING OFF. I PULLED OVER AND LOOKED ON THE TOP OF THE TRUCK AND MY SUNROOF HAD EXPLODED. THERE WASN'T ANYTHING AROUND TO EVEN HIT IT. FROM THE LOOKS OF THE BREAK THERE HAD BEEN AN INTERNAL PRESSURE AS THE GLASS WAS STRESSED OUTWARD. IF THE SUNROOF PROTECTOR WOULD HAVE BEEN OPEN THIS WHOLE EVENT COULD HAVE BEEN LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023589September 15, 2017
POWER TRAIN
THIS ISSUE STARTED A FEW MONTHS AFTER I PURCHASED THE TRUCK TOOK IT TO TWO DEALERS THEY SAY ITS NORMAL. CALLED GMC & THEY HAVE NO RECALL. WHEN DRIVING THE TRUCK & HAVE TO SLOW DOWN IN TRAFFIC THE AUTOMATIC TRANSMISSION DOWN SHIFTS & HAS A VERY NOTICABLE JERK. WILL ACTUALLY JERK THE HOLE TRUCK. PEOPLE WHO HAVE RODE WITH ME TELL ME I HAVE A TRANSMISSION PROBLEM. WHAT CAN I DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021517September 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE PROTECTIVE RUST PROOFING COATING WAS COMING OFF, AND RUST AND CORROSION WERE PRESENT ON THE SUBFRAME OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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