GMC Sierra Complaints (2016)

457 consumer complaints on file.

#11149755November 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 GMC SIERRA 1500. WHILE DRIVING 65 MPH IN STOP AND GO TRAFFIC, THE CONTACT DETECTED A SHUTTER AND HEARD AN ABNORMAL NOISE WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO MARTY'S BUICK GMC (5 KINGSTON COLLECTION WAY, KINGSTON, MA 02364, (781) 948-9098) WHERE THE TRANSMISSION WAS REPROGRAMMED AND FLUSHED. THE VEHICLE WAS THEN TAKEN TO BEST CHEVROLET (128 DERBY ST, HINGHAM, MA 02043, 866-208-7873) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,794.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143435October 27, 2018
POWER TRAIN
TRANSMISSION SHIFTS ABRUPTLY AND TORQUE CONVERTER CAUSES SHUDDER AT HIGHWAY SPEEDS. TRUCK HAS BEEN SERVICED TWICE FOR THE SAME ISSUE BY DEALER AND DEALER RECENTLY TOLD ME PROBLEM IS UNRESOLVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141897October 22, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN ROAD AND BACK DRIVERS SIDE WINDOW EXPLODED. MY GRANDDAUGHTERS WERE SITTING IN THEIR CAR SEATS AND WERE SHOWERED WITH GLASS. THE WINDOW LITERALLY BLEW UP. I CALLED DEALER, HE SAID HE'S NEVER HEARD OF SUCH A PROBLEM. I FOUND SEVERAL COMPLAINTS ON MY GMC FORUM PAGE AND WXYZ 7 IN DETROIT, MI. HAS RUN STORIES ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141276October 18, 2018
SUSPENSION
SUSPENSION ISSUE, RANDOM VIBRATION AT SPEEDS OVER 65 MPH THAT COME AND GO. SAME SITUATION AS WHAT OCCURS IN THIS YOUTUBE VIDEO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=R7R85U1RAMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140276October 15, 2018
POWER TRAIN, SEATS, UNKNOWN OR OTHER
CONSTANT VIBRATION AND OR SHAKE AT SPEEDS BETWEEN 60-70 MPH. THIS ISSUE IS COMMONLY REFERRED TO AS THE "CHEVY SHAKE" THIS ISSUE HAS BEEN EXISTING SINCE FIRST PURCHASING THIS VEHICLE. I ADDRESSED THE CONCERN WITH THE DEALERSHIP DURING MULTIPLE VISITS FOR SERVICE. AS THIS WAS MY FIRST FULL SIZE TRUCK, I WASN'T SURE WHAT TO EXPECT REGARDING HOW THE VEHICLE WOULD RIDE AT HIGHWAY SPEEDS. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THE VEHICLE WAS IN TOLERANCE IN REGARDS TO HOW IT RODE AND THE CONSTANT VIBRATION. SO I EXCEPTED THIS AS BEING THE NORM AND WENT AHEAD TO ADD SOME MODIFICATIONS TO MY TRUCK. SINCE THE INITIAL COMPLAINT THE SERVICE DEPARTMENT HAS SINCE TURNED OVER MOST OF THEIR STAFF AND ADDED PEOPLE WILLING TO ADDRESS AND ACKNOWLEDGE THAT MY VEHICLE INDEED HAS THIS VIBRATION/SHAKE ISSUE. DUE TO THE MODIFICATIONS MADE THEY WILL NOT ADDRESS OR ATTEMPT TO CORRECT THIS ISSUE. HAD I PRESSED THE ISSUE IN THE BEGINNING AND NOT ACCEPTED WHAT THESE SO CALLED PROFESSIONALS HAD TOLD ME TO BE ACCEPTABLE MAYBE I WOULDN'T BE IN THIS PREDICAMENT. MY VEHICLE HAS ALSO BEEN IN FOR NUMEROUS BUCKET SEAT ISSUES FROM SAGGING AND POOR SEAT SUPPORT. EVERYTHING DESCRIBED HERE IS FACTUAL AS I HAVE ALL THE SERVICE RECORDS AND HISTORY WITH THE SAME GMC DEALERSHIP AND SERVICE DEPARTMENT IN REGARDS TO THESE PROBLEMS. LONG STORY SHORT, THESE ISSUES HAVE MADE LONG DISTANCE TRIPS ALMOST UNBEARABLE BETWEEN THE CONSTANT SHAKING AND POOR SEAT SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140312October 15, 2018
SERVICE BRAKES
ON MULTIPLE OCCASIONS, THE BRAKES APPEARED TO LOOSE ALL BRAKE BOOSTER FUNCTION, CAUSING INCREDIBLY WEAK BRAKING AT LOW SPEEDS. TWICE IT FAILED IN A PARKING LOT SITUATION, WHERE THE EFFECT WAS MINIMAL (JUST REQUIRED PUSHING THE PEDAL WITH MAXIMUM FORCE I COULD GENERATE) THE MOST RECENT WAS A PARALLEL PARKING SITUATION WHERE THE BRAKE FAILURE ALMOST CASED A LOW SPEED COLLISION. I MISSED THE CAR BEHIND ME BY MERE INCHES!! I ADDRESS THIS WITH THE GM DEALER TWICE AND BOTH TIMES I RECEIVED "COULD NOT DUPLICATE" IT WILL BE NOTED AGAIN. THIS NEEDS TO BE ADDRESSED VIA A RECALL AS IT IS A MAJOR SAFETY ISSUE, AND IS NOT SPECIFIC TO MY TRUCK (THIS HAS BEEN DOCUMENTED ON THE INTERNET, AND THERE IS A TSB FOR IT WHICH MINE SUPPOSEDLY WAS NOT PART OF) THE PROBLEM IS LOW SPEED, AT IDLE MANUVERS WHERE THE BRAKES ARE REPLIED REPEATEDLY (LIKE PARKING). I NEVER NOTICED A PROBLEM AT ANY SPEED ABOVE CRAWL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130530September 21, 2018
SERVICE BRAKES
WHEN BACKING INTO A PARKING SPOT AT MY RESIDENCE. I PULLED FORWARD TO STRAIGHTEN OUT AND MY BREAK PEDAL GOT HARD AND WOULD NOT COME TO A COMPLETE STOP FOR A FEW FEET AFTER INITIATING STOPPING PROCEDURE. I ALMOST RAN INTO MULTIPLE VEHICLES. IT WAS AS IF I WAS SLIDING ON ICE. I TRIED IT A COUPLE MORE TIMES THINKING IT WAS A FLUKE AND IT PERSISTED TO CONTINUE WITH THE SAME BEHAVIOR. I EVEN WENT AS FAR AS TURNING MY TRUCK OFF AND STARTING IT AGAIN TO SEE IF IT WAS AN ELECTRICAL ISSUE CAUSING IT AND NOPE CONTINUED TO DO IT. THIS IS A HUGE ISSUE THAT NEEDS TO BE TAKEN CARE OF AS I HAVE READ MULTIPLE COMPLAINTS OVER THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130687September 21, 2018
POWER TRAIN
TRANSMISSION - WHEN DRIVING THE VEHICLE IT DOES A HARD SHIFT WHEN ACCELERATING AND DECELERATING. I HAVE TAKEN THE VEHICLE INTO THE DEALER TWICE. THEY ARE SAYING THAT IS A "STATE OF THE ART" COMPUTER THAT NEEDS TO BE RESET!!! I AM TAKING IT BACK IN FOR A 3RD TIME. THE CARE IS 2 YEARS OLD WITH 31K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130707September 21, 2018
UNKNOWN OR OTHER
AC CONDENDOR. I AM HAVING TO REPLACE THE AC CONDENDOR ON A 2 YEAR OLD TRUCK AT A COST OF OVER $1000. TRUCK IS JUST OVER DEALER CERTIFIED WARRANTY BY 6,000 MILES WITH 54000 MILES. AFTER BEING TOLD BY DEALER THAT THIS WAS A KNOWN ISSUE AND RESEARCHING ONLINE, IT APPEARS THAT IS A COSTLY REPAIR THAT IS AFFECT LARGE NUMBERS OF OWNERS. GM HAS OFFERED EXTENDED WARRANTY ON SIMILAR VEHICLE THAT HAVE THIS ENGINE AND CONDENDOR SETUP BUT NOT INCLUDED THE SIERRA. APPEARS TO BE A KNOWN MANUFACTURER DEFECT THAT THEY ARE NOT COVERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130347September 20, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
(1) THE TRUCK HESITATES AND THE ENGINE ALMOST SHUTS OFF LIKE IT'S NOT GETTING ENOUGH GAS, IT DOES THIS FOR ABOUT THE FIRST 45 MINS. OF STARTUP. (2) THE BATTERY HAS BEEN REPLACED FOR THE SECOND TIME AND EVEN WITH A NEW BATTERY IT SOUNDS LIKE IT'S BARELY GOT ENOUGH POWER TO START THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130227September 18, 2018
SERVICE BRAKES
BRAKE FAILURE - MULTIPLE TIME WHILE DRIVING MY 2016 GMC SIERRA, THE PEDAL HAS GOTTEN HARD & WILL NOT STOP THE CAR. THIS GENERALLY HAPPENS AFTER USING THE BRAKES SEVERAL TIMES QUICKLY. THE BRAKE PEDAL WILL GET HARD & THE TRUCK WILL NOT STOP. LUCKILY I HAVE NOT BEEN INJURED BUT THE PROBLEM IS VERY DANGEROUS & I FEAR FOR MY LIFE WHILE DRIVING THIS TRUCK. THERE IS A TECHNICAL SERVICE BULLETIN ON THE PROBLEM, TSB # PIT5361C, HOWEVER IT IS NOT A SAFETY RECALL. HOW MANY PEOPLE HAVE TO DIE BEFORE THE NHTSA ENFORCES A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130289September 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, EXTERIOR LIGHTING
I WAS WAITING ON THE ONCOMING TRAFFIC SO I COULD MAKE A LEFT TURN. I HAD PLENTY OF TIME TO MAKE MY LEFT TURN IN FRONT OF ONCOMING TRAFFIC, AS I PROCEEDED TO MAKE MY TURN ALL IF A SUDDEN MY STEERING WHEEL LOCKED UP, STABILITY TRAC LIGHT CAME ON, MY POWER LOCKS LOCKED AND UNLOCKED INTERMITTENTLY AND TRUCK ENGINE DIED. I HAD TO RESTART ENGINE AND IT DID IT AGAIN AS I WAS MOVING ATTEMPTING TO FINISH MY TURN. THIS HAPPENS ON A REGULAR BASIS NOW ANYTIME I HAVE TO TURN STEERING WHEEL IT LOCKS UP AND DOES THIS. SOMETIMES IT DOES EVERYTHING I STATED ABOVE BUT ENGINE DOESN'T DIE. THIS IS DANGEROUS. A COUPLE TIMES WHEN IT DOES THIS MY TRUCK DOESN'T HAVE ANY POWER TO START BUT WAIT 30 SECONDS TO A MINUTE, POWER WILL RESTORE AND YOU CAN THEN START IT UP. IT ALMOST SOUNDS EXACTLY WHAT IS HAPPENING THAT THE 2015 GMC 1500 ARE BEING RECALLED. THIS HAPPENS NOW ON A DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129143September 12, 2018
SERVICE BRAKES
IN MARCH OF 2018, I BOUGHT MY 2016 GMC SIERRA 1500 Z71 4X4 USED WITH 36,000 MILES ON IT FROM CRAIN KIA OF CONWAY, AR. THE SALESMAN STARTED OFF BY TELLING ME THAT THEY DIDN'T HAVE ANYTHING I WANTED, BUT OF COURSE WHEN I WAS ABOUT TO HEAD OUT THE DOOR, HE RUNS UP TO ME AND TELLS ME THAT HE FOUND ONE THAT HE THINKS I WOULD LIKE, TOLD ME THAT THEY HAD LOST TRACK OF IT ON THEIR LOT AND IT HAD BEEN THERE FOR OVER 100 DAYS. I LIKED WHAT I SAW, IT WAS A GOOD PRICE, AND IT SEEMED LIKE A MECHANICALLY SOUND TRUCK. AFTER ABOUT A COUPLE WEEKS, I BEGAN TO NOTICE THAT I WAS HAVING TO PUMP THE BRAKES JUST TO STOP, BUT DIDN'T SEEM REAL BAD AT THE TIME. THE PROBLEM ONLY WORSENED SO I BROUGHT IT BY A LOCAL GM DEALERSHIP AND BODY SHOP TO SEE IF THEY COULD DIAGNOSE THE ISSUE, WHICH OF COURSE THEY TOLD ME THAT EVERYTHING WAS FINE. I CONTINUED TO DRIVE IT AND WHEN I WOULDN'T PUMP THE BRAKES, THEY BEGAN GLIDING, ALMOST LIKE I WAS TRYING TO STOP ON ICE BEFORE THEY WOULD ACTUALLY COME TO A COMPLETE STOP. I HAD TWO INCIDENTS' REGARDING THIS ISSUE WITH THE BRAKES WITHIN TWO MONTHS OF EACH OTHER. THE FIRST ON JULY 7, 2018: I WAS AT A STOP SIGN, COMPLETELY STOPPED. I WAS HEADING LEFT AT A THREE WAY INTERSECTION AND THERE WAS A CAR TURNING RIGHT SLOWLY ONTO THE STREET THAT I WAS LEAVING, SO I BARELY LIFTED MY FOOT OFF THE BRAKE TO MAKE MY LEFT TURN WHEN THE CAR DECIDED THAT THEY WERE GONNA GO STRAIGHT. I IMMEDIATELY SLAMMED ON THE BRAKES, BUT THE TRUCK JUST KEPT GOING FOR ANOTHER FEW FEET UNTIL THE BRAKES FINALLY STOPPED ME ALONG WITH THE OTHER INDIVIDUALS CAR. I IMMEDIATELY HAD THE BRAKES CHECKED OUT AGAIN AND OF COURSE NOTHING WAS FOUND. I TOOK IT TO A DIFFERENT BODY SHOP TO HAVE THE BUMPER REPLACED AND ASKED HIM IF HE COULD CHECK IT OUT, NOTHING TURNED UP. TO BE CONTINUED.........................
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11129146September 12, 2018
SERVICE BRAKES
THE SECOND INCIDENT ON SEPTEMBER 1, 2018: 2016 GMC SIERRA 1500 Z71 4X4 CC I WAS SPEEDING UP TO MERGE ONTO A BUSY HIGHWAY IN DENVER, HEADED TO THE MOUNTAINS TO TAKE MY WIFE AND THREE BOYS CAMPING. A CAR IN FRONT OF US HAD BEGAN SLOWING DOWN, SO I BEGAN SLOWING DOWN, THEY SLAMMED ON THEIR BRAKES, SO I SLAMMED ON MINE. THE ONLY DIFFERENCE BETWEEN OUR VEHICLES BESIDES SIZE WAS THAT THEY CAME TO A COMPLETE STOP, AS SOON AS I SLAMMED ON MY BRAKES, THE TRUCK JUST GLIDED ON THE PAVEMENT AS IF IT WERE A SHEET OF ICE. THE ONLY THING TO STOP US WAS THE BACK OF THEIR VEHICLE! WE GOT A RENTAL TRUCK AND CARRIED ON WITH OUR CAMPING TRIP. AS WE DROVE PAST THE ACCIDENT SCENE SLOWLY HOURS LATER TO HEAD BACK TOWARDS THE MOUNTAINS, (TRAFFIC WAS MUCH LIGHTER) WE NOTICED THAT THE SKID MARKS FROM MY TRUCK WERE STRAIGHT WITH NO BREAKS IN THE SKID LINES, WHICH TO MY KNOWLEDGE INDICATES THAT THE ABS SYSTEM WAS NOT WORKING PROPERLY. I NEVER HAD ANY INDICATOR LIGHTS SHOW UP ON THE DASH. AFTER THAT ACCIDENT, MY WIFE AND I CONDUCTED A LOT OF RESEARCH, COME TO FIND OUT THAT GM TRUCKS HAD MULTIPLE COMPLAINTS WITH THEIR BRAKES, WISH I HAD DONE MY RESEARCH FIRST.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11124227September 4, 2018
SERVICE BRAKES
AT LOW RPM,'S AND AT LOW SPEED THE VACUUM ASSIST PUMP CANNOT SUPPLY ENOUGH ASSIST PRESSURE TO THE BRAKES, THIS DOES NOT LET THE POWER BRAKES WORK AS THEY ARE DESIGNED. WHEN THIS HAPPENS, MOSTLY WHEN BACKING A TRAILER UP BUT ALSO WHEN GOING FORWARD AT SLOW SPEEDS, THERE IS NO POWER ASSIST BRAKES AND A TYPE OF MANUAL BRAKE EXISTS. THIS TYPE OF MANUAL BRAKE REQUIRES MAXIMUM LEG PRESSURE IS REQUIRED TO SLOW DOWN AND/OR STOP, AND WHEN PRESSURE IS APPLIED THERE IS A TIME LAG FOR PRESSURE TO BE APPLIED SO THAT THE VEHICLE STOPS.THIS SAME PROBLEM OCCURS WITH NO TRAILER LOAD INVOLVED AND THE VEHICLE IS GOING SLOW. IT IS A DANGEROUS SITUATION WHEN ENTERING TRAFFIC AT A PERPENDICULAR ANGLE. OTHER COMPLAINTS HAVE BEEN MADE REGARDING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122129August 24, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 GMC SIERRA 2500. WHILE DRIVING AT LOW SPEEDS, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTRA FORCE TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO PARKS MOTOR SALES INC. (919 NASHVILLE HWY, COLUMBIA, TN 38401, (931) 398-5090) WHERE THE CONTACT WAS INFORMED THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121611August 22, 2018
SERVICE BRAKES
THE BRAKES ON MY 2016 GMC SIERRA 1500 WITH ONLY 31,700 MILES EXHIBITED A HARD BRAKE PETAL AND THE VEHICLE WOULD NOT STOP. THIS HAPPEND AT SLOW SPEEDS WHILE ATTEMPING TO STOP IN PARKING SPACES AND AT RED LIGHTS ON LOCAL ROADS.MOST FRIGHTENING WAS WHILE BACK MY TRUCK AND BOAT INTO A BOAT RAMP THE BRAKES WOULD NOT STOP THE VEHICLE! I BROUGHT THE TRUCK TO THE LOCAL DEALER WHO REPLACED THE BRAKE BOOSTER & THE VACCUM PUMP. I QUESTIONED IF THERE WERE ANY SERVICE BULLETINS AND I WAS TOLD THERE WERE NONE. FEARING THIS COULD HAPPEN AGAIN , I SEARCHED ON LINE AND FOUND OTHER COMPLAINTS EFFECTING NOT ONLY MY MAKE AND MODEL YEAR BUT OTHER GM/GMC MODELS AND YEARS. I ALSO FOUND A TEXAS LAWSUIT WHERE THE PLAITIFFS EXPERIENCE WAS VERY SIMILIAR TO MINE. I CONTACTED GMC CUSTOMER SUPPORT TO LODGE MY COMPLAINT AND REQUESTED AN EXTENSION TO MY BUMPER TO BUMPER WARRANTY . I WAS INSTRUCTED TO CONTACT MY LOCAL DEALER TO PURCHASE AND EXTENDED WARRANTY. THEY WENT ON TO SAY THERE ARE NO SERVICE BULLETINS OR RECALLS FOR THIS ISSUE FOR MY VEHICLE.... THIS NEEDS TO BE INVESTIGATED AS I AM OF THE OPINION THAT THIS IS A SAFTEY ISSUE THAT IS NOT BEING ADDRESSED PROPERLY. A VEHICE WITH LESS THAN 32,000 MILES SHOULD NOT BE HAVING THIS TYPE OF DANGEROUS PROBLEM . I'M OF THE BELIEF THERE IS A DEFECT SOMEWHERE THAT NEEDS TO BE FIXED BASED ON THE COMPLAINTS I'M SEEING FROM OTHERS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120152August 15, 2018
STEERING
STEERING IS NOT TIGHT AND HAS A LOT OF SLOP BEFORE THE TIRES ACTUALLY TURN. GM DEALER IDENTIFIED A BAD STEERING BOX AND FOLLOWED TSB PIT5501F TO DETERMINE THERE IS A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119598August 13, 2018
AIR BAGS
VEHICLE INVOLVED IN A REAR END COLLISION AND PUSHED INTO A VEHICLE IN FRONT CAUSING BOTH FRONT AND REAR DAMAGE, AIRBAG CAME OUT OF INFLATER BUT DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11118723August 9, 2018
SERVICE BRAKES
WHILE DRIVING AT SLOW SPEEDS THE BREAK PEDAL WILL NOT DEPRESS. THE PEDAL SEEMS TO GET STUCK. WHEN THIS HAPPENS IT IS DIFFICULT TO COME TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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