GMC Sierra Complaints (2020)

626 consumer complaints on file.

#11641401February 7, 2025
POWER TRAIN
The contact owns a 2020 GMC Sierra 2500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train). After reading the context of the recall, the contact stated that the proposed remedy of a software update was not an adequate repair for the rear wheel lock-up failure. The contact stated that the safety of the vehicle could not be trusted and believed that the vehicle was unsafe to operate. The local dealer was made aware of the issue and confirmed the recall remedy. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the issue and the contact proposed a buyback offer for the vehicle which the manufacturer denied. The contact was provided a case number. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640707February 4, 2025
POWER TRAIN
The contact owns a 2020 GMC Sierra 2500. The contact stated while driving 63 MPH, and towing a 15,000 lb. 5th Wheel RV, the contact heard the rear wheels make an abnormal squealing or chirping sound. The contact stated that the front end of the vehicle was pulling to the right. The contact adjusted the steering wheel to the left to compensate. The contact stated that the vehicle was losing motive power. The contact stated that the drive(D) symbol was flashing on the instrument cluster. The contact depressed the accelerator pedal; however, the vehicle failed to respond as intended. The contact exited the highway and stopped the vehicle. The contact had the vehicle towed to an independent mechanic. The mechanic scanned the vehicle but did not retrieve any fault codes. The mechanic researched online and informed the contact that the VIN was included in NHTSA Campaign Number: 24V797000 (Power Train) for a defective transmission control valve. The contact was referred to a dealer by the mechanic. The vehicle was not repaired. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission needed to be replaced. The contact was informed that the transmission was not covered for repairs if damaged while performing the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640735February 4, 2025
ENGINE
Wife and I bought a truck from Serra Chevrolet on May 28 2024. We drove 180 miles and the engine blew up. Had it towed to another dealership in Louisville Kentucky at that point they replaced the engine. When we picked up the truck we had to pay $16,275.08. We contacted Gm and was told that the selling dealership should have taken it off of being certified pre owned but they didn’t. Was told they know to do it to future vehicles and there is no reimbursement . Gm website still has it listed of have a warranty till December 2025. We had 3 weeks of a truck rental at roughly $1,200.00 per week. Had another rental for another. 3 weeks I have paper work from a local dealer stating it still has warranty which would have covered complete expense of engine work We live in Ohio and had to travel back and forth 6 times. Hope there is some help for us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640394February 3, 2025
ENGINE
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving 80 MPH, the vehicle lost motive power and stalled. The vehicle regained power within seconds and the contact was able to continue driving. There were no warning lights illuminated. The contact stated that the failure reoccurred. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that there was no recall on the VIN for the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640437February 3, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
I have had no issues with my vehicle since I purchased it in July 2022 and keep up with the routine maintenance on it. About 2.5 weeks ago I was driving to work like I normally do and the truck started making a knocking noise and all these sensors lights came on the dash. The alerts were saying to service the parking brake, service ESC, and that steering assist is reduced and to drive with care. The vehicle also started shaking and would not accelerate properly or shift gears. We ended up taking it to the closest GMC dealership and they were in able to diagnose it just by simply hooking it up, they had to fully dismantle the engine in order to diagnose it. They came back and said cylinder number 4 is damaged as well as the lifters and cam shaft. I am no car expert but it is weird that a car that is relatively new and has the maintenance kept up on it should not experience a serious malfunction like this. What is even weirder is my sister in law has a 2020 Chevy Silverado where the almost identical thing just happened to theirs and it too is now in the show as well needing its engine and stuff repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640028February 1, 2025
UNKNOWN OR OTHER
Water entering from the rear window causing rear seats and roof hard cover to get wet and cause a wet odor (humid). 2020 GMC 1500 AT4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639548January 30, 2025
ENGINE, POWER TRAIN
Engine Coolant Low error constantly appears. GM Service provider states that engine coolant level is fine, but sensor may be defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639339January 29, 2025
ENGINE
The contact owns a 2020 GMC Sierra 1500. The contact stated while driving and decelerating from 65 MPH to 15-20 MPH to make a turn, the engine made an abnormal knocking sound. The contact was able to drive to the residence. The dealer was notified of the failure. The vehicle was towed to Pechous Repair to be diagnosed. The contact was informed that the engine was blown and needed to be replaced. The vehicle was repaired. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling); which the contact related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 64,298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639026January 28, 2025
FUEL/PROPULSION SYSTEM
2020 GMC Sierra Denali – VIN [XXX] On [XXX] while driving the 2020 GMC Sierra to work I noticed a strong gasoline smell inside the cabin. I immediately returned home and parked the truck in the street. Inspecting the driveway where the truck was parked over night, I notice large gasoline spot. The following day I had the truck towed to Boyds Tire & Service center to have the truck inspected. On January 20 Boyds called me and shared the truck had experienced a failure of the High-Pressure Fuel Pump which has been recognized by GM as a recall under N192283991. I called a local GMC dealership about this failure and they stated it would cost $300 to review and would not perform any work under a recall. Also, the dealership stated they could not service the truck for another two weeks, which I cannot be without the truck that long. So, I had Boyds perform the repair the same day. Unfortunately, GM has not listed my truck on this recall. This is the reason for my submittal and request for a full refund of the repair service due to the failed part. This being a very High Risk of Fire and injury and death, I decide to have the repair completed immediately. I have since contacted GM about this incident they will not consider my request for recognizing and reimbursement for service repair. GMC, Case number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639046January 28, 2025
UNKNOWN OR OTHER
Shift to park error message to turn vehicle off when already in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638263January 24, 2025
STEERING
On 01/07/2025 I got in my truck to take it to GMC for an oil change and 75,000 mile service. When I began to drive I noticed I could barely turn the truck at all. The power steering was not working. Then a warning popped up to have the power steering serviced. The GMC dealership is an hour from my house. The entire drive the power steering didn't work. I explained what was going on to the GMC dealership and when they went to look at the truck the power steering was working again. When I left the dealership the power steering was working. I stopped at a friends house for about an hour and when I went to leave the power steering was not working again. I ended up having to drive an hour again with no power steering and made an appointment with GMC to get the power steering looked at. Currently they haven't commented on the Power Steering function but rather that there is a gear needing to be replaced in the steering column. Upon looking online it shows "Several model years of GMC Sierra trucks have been subject to a recall for intermittent power steering issues related to electrical glitches within the EPS system." However, my truck seems to not be on this list of affected vehicles but there is no other explanation of why this is happening with my truck and GMC has not commented on why it is happening but it is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637894January 23, 2025
POWER TRAIN
The contact owns a 2020 GMC Sierra 1500. The contact stated that while accelerating from a stop light, the rear wheels seized. There were no warning lights illuminated. The vehicle was diagnosed by a mobile mechanic with transmission failure. The vehicle was towed to the residence. The dealer was informed of the failure. The contact was informed by the dealer that the repair was not covered under warranty due to the mileage. The vehicle had not been taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 82,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637990January 23, 2025
ENGINE, FUEL/PROPULSION SYSTEM
On January 8th I was driving when my 2020 GMC Sierra 1500 Denali started to misfire as well as several warning lights blinking. I happen to be a couple miles from the dealership I purchased it at so I drove it straight there. A few days later I was notified it was the lifters that went bad and it would cost $5400 plus tax. This is disturbing since I have only had my truck for a little over 4 years with 68,000 miles on it. After researching the problem it appears that its a common issue and I notices a class action lawsuit for this reason. Since it's not recalled currently I'm stuck covering the invoice. Before the problem happened my truck was driving normal and no warning lights came on. This needs to be investigated so the consumer isn't stuck paying for something that is an obvious GM issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638037January 23, 2025
ENGINE, POWER TRAIN
Motor seized at 52,000 miles.... replaced motor... at 72K miles, lifters and rods had to be replaced on the 2nd motor. Transmission also failure at 72K, being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638066January 23, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637570January 22, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down highway at 60 mph and truck shut off. had to try to get it over to the shoulder to off the travel lane. Dealer found wire harness chaffed at front left shock tower ECM bracket. Several wires damaged, repaired and cleared codes. This could have been much worse had I been in heavy traffic and needed to cross additional lanes of traffic to park in a safe area. I had no power steering and limited space to park the truck. I called to police to have a car dispatched to park behind me so the truck could be loaded on a tow vehicle to bring it to the dealer. This could have been worse had my wife been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637822January 22, 2025
POWER TRAIN
The truck was dropped off on November 11th of last year due to a valve body failure, and I’ve been informed that repairs cannot be completed because the necessary parts are unavailable. I purchased the truck in late August of last year and am now stuck making payments on a vehicle I can’t even drive. When I approached the GMC dealer about trading it in or having them buy it back, they said trading it in was an option but couldn’t offer anywhere near what I paid. To make matters worse, they have no timeline for the repairs, and buying it back isn’t an option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637242January 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I had Engine Failure in June 2024 with roughly 50,000 miles. I was getting on I75 North in Auburn Hills, MI, when I heard a loud pop. The vehicle began shaking violently with a loss of engine power warning displayed, loss of oil pressure displayed followed by 2 successive limp mode warning. The vehicle would not drive over 25 MPH. Luckily the next exit was only a mile down the road. I was able to drive on the shoulder of the Interstate to get off of the highway. When I parked the vehicle shortly after, I viewed oil spewed all over the engine bay and under the truck. I then waited 4 hours in 95+ heat for a tow truck. The engine was replaced by the dealer with no root cause identified or communicated to me. There were no warning prior to this failure. The vehicle has had over 13 warranty related issues including the DEF heater melting, CAC pump failure, Numerous Exhaust Leaks, NOX and EGR sensors failing, brake control module faults etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637297January 21, 2025
LANE DEPARTURE: WARNING
ADDITIONAL INFORMATION RE ODI 116346689: Tried to report to GM using 800-462-8782 provided by you. Agent would not accept ANY information that I tried to provide, including year/make /model and would not confirm or deny that the issue was known by them. Agent said that the dealer would report their inability to fix the issue directly to GM, and that I could not. I have no way of knowing if the dealer made this report to GM. Calling this number was an infuriating, complete waste of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636793January 18, 2025
ENGINE, STEERING, ELECTRICAL SYSTEM
On [XXX], I was driving my truck on [XXX] through Phoenix, AZ. It was 5 days after I had purchased the vehicle and only had 250 miles on the odometer. I was in the left lane was traveling at approximately 75mph. Within the span of about 20 seconds, several lights on the dash annunciated and several messages including a message about a brake failure and steering assist failure and then the engine suddenly turned off. The steering seemed heavy and the brakes seemed less responsive. I was able to coast to a stop on the side of the road thanks to the help of a couple truckers who blocked traffic across multiple lanes. The truck was towed to the dealer and they told me the entire engine needed to be replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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