GMC Sierra Complaints (2017)

481 consumer complaints on file.

#11302092January 26, 2020
STEERING
THE STEERING WHEEL IS VERY HARD TO TURN I AM STILL USING LIKE THAT THE TRUCK HAS 40500 MILES, IT FEELS MORE DIFFICULT TO TURN AT LOW SPEEDS WHEN TURNING ON A STREET, DRIVING ON THE FREEWAY IS NOT DIFFICULT TO CONTROL THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11301554January 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 GMC SIERRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V328000 (ENGINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE DEALER (WHEELER CHEVROLET BUICK LOCATED AT 11401 N STRAITS HWY, CHEBOYGAN, MI 49721) WHO INFORMED THE CONTACT THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301601January 24, 2020
SERVICE BRAKES
OCTOBER 2019 WENT TO THE DEALERSHIP TO HAVE BREAKS WORKED ON GIVEN RECENT RECALL ABOUT THE MECHANICAL VACUUM PUMP OUTPUT MAY DECREASE OVER TIME, DECREASING THE AMOUNT OF VACUUM/POWER BRAKE ASSIST. HOWEVER, SHORTLY AFTER GETTING THE RECALL DONE ON MY TRUCK (1 WEEK LATER) I WAS IN THE PARKING LOT BACKING UP OUT OF MY PARKING SPOT AND THE BREAK PEDAL BECAME REALLY STIFF AND I COULDN'T PUSH HARD ENOUGH TO STOP THE VEHICLE FROM MOVING. I JUST KEPT ROLLING UNTIL I HIT THE CURB. SO FAR THIS HAS HAPPENED A DOZEN TIMES AND ALL WHEN I WAS MOVING ABOUT 5 MILES AN HOUR THE EXACT SAME WAY, PEDAL BECOMES STIFF AND I COULDN'T STOP THE TRUCK FROM MOVING. I FEEL LIKE THINGS ARE WORSE NOW AFTER GETTING THE RECALL DONE. THIS WAS NEVER AN ISSUE BEFORE AND AS I LOOK AT THE RECALL NOTICE, IT STATE INCOMPLETE, TELLING ME POSSIBLY THE MANUFACTURE KNOWS THERE'S STILL AN ISSUE BUT NO FIX HAS BEEN DONE YET, EVEN AFTER 4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299019January 13, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING ABOUT 50 MPH, INCREASED BRAKING EFFORT WAS REQUIRED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DOW LEWIS MOTORS DEALER (530-763-2923, LOCATED AT 2913 COLUSA HWY, YUBA CITY, CA 95993) WHERE IT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS NOT PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298142January 9, 2020
UNKNOWN OR OTHER
I HAVE A 2017 GMC SIERRA DENALI 1500. I BOUGHT IT NEW AND IT HAS VERY, VERY LOW MILEAGE. AT VARIOUS SPEEDS THERE IS A VIBRATION. FEELS LIKE I AM DRIVING OVER RUMBLE STRIPS. I HAVE ALWAYS NOTICED IT BUT MOSTLY THOUGHT IT WAS JUST SPOTS ON THE ROAD THAT WERE CAUSING IT. I STARTED TO DO A LITTLE RESEARCH AND LEARNED THAT THIS IS A KNOW ISSUE IN CHEVROLET AND GMC TRUCKS. NUMEROUS STORIES OF DEALERS IGNORING IT, COMPLAINTS ON MANY FORUMS, WHOLE WEBSITE DEDICATED TO IT, A NUMBER OF CLASS ACTION LAWSUITS, AND REPORTS TO THE NHTSA. LITERALLY THOUSANDS OF OWNERS ARE INVOLVED. GM HAS ISSUED A PRELIMINARY INVESTIGATION SERVICE BULLETIN (BULLETIN NO.: PI1354I), BUT DEALERS WANT TO CHARGE FOR DIAGNOSING AND POSSIBLY REPAIRING THIS MANUFACTURER'S DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297243January 5, 2020
EXTERIOR LIGHTING
HEADLIGHT ON THIS TRUCK ARE EXTREMELY HORRIBLE AND UNSAFE AT NIGHT TIME. THE LIGHT OUTPUT IS WORST THEN ANY OTHER VEHICLE I HAVE EVER DROVE. GM NEEDS TO STAND BEHIND THE ISSUE AND PROVIDE A SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297024January 3, 2020
SERVICE BRAKES
VEHICLE FREQUENTLY EXHIBITS LOSS OF BRAKING POWER. WHEN THIS OCCURS, SOMETHING SOUNDING LIKE THE ABS SYSTEMS IS SOMETIMES ENGAGED BY THE VEHICLE AND OTHER TIMES NOT. WHILE GM CLAIMS BRAKING PERFORMANCE MEETS FEDERAL STANDARDS, THE BRAKING POWER IS GREATLY REDUCED WHEN THE HYDRAULIC SYSTEM IS ENGAGED AND ALMOST NON-EXISTENT WHEN NEITHER VACUUM PUMP NOR THE HYDRAULIC SYSTEM FUNCTIONS. EVEN IF THE BRAKING PERFORMANCE MEETS FEDERAL STANDARDS, IT CREATES A DANGEROUS SITUATION WHEN THE DRIVER IS NOT EXPECTING A FAILURE. A GMC DEALERSHIP HAS ADMITTED THERE IS AN ISSUE AND RECOMMENDS REPLACING THE VACUUM PUMP BUT HAS BEEN UNABLE TO SOURCE THE PARTS IN OVER TWO WEEKS AND HAS NO ETA FOR WHEN THE PART WILL BE AVAILABLE. MEANWHILE THE BRAKING POWER LOSS CONDITION OCCURS EVERY TIME THE VEHICLE IS DRIVEN. DURING THE FIRST INSTANCE, I WAS TOWING A TRAVEL TRAILER IN STOP AND GO TRAFFIC DOWN A 7% GRADE. HAD IT NOT BEEN FOR THE TRAILER BRAKES, THIS COULD HAVE BEEN CATASTROPHIC. THE SECOND OCCURRENCE INVOLVED BACKING INTO MY DRIVEWAY AND NEARLY CAUSING A COLLISION BECAUSE OF POOR BRAKING PERFORMANCE. NOW THAT I FULLY AWARE OF THE ISSUE, THE VEHICLE IS DRIVEN SPARINGLY (ONLY WHEN ABSOLUTELY NEEDED) AND WITH GREAT CARE. THE CHARACTERIZATION OF THIS ISSUE BY GM AS NOT BEING A GRAVE SAFETY CONCERN IS INACCURATE. THEIR INABILITY TO SOURCE PARTS IN A TIMELY MANNER IS INEXCUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291966December 30, 2019
POWER TRAIN
THERE IS A SHUTTERING IN THE TRANSMISSION AS THE VEHICLE ATTEMPTS TO CLIMB SLIGHT/STEEP GRADES AT SLOW TO MEDIUM SPEEDS. AROUND 1500 RPM THE VIBRATION IS SENT THROUGHOUT THE WHOLE VEHICLE. HAVING TO INCREASE ACCELERATION TO ALLOW THE TRUCK TO SHIFT PROPERLY TO OVERCOME THE LACK OF POWER HAS CREATED A DANGEROUS SITUATION WHILE NAVIGATING UP SNOWY/ICE HILLS. THE VEHICLE ALSO PERFORMS A LURCHING OR SUDDEN SPEEDING UP WHEN DOWNSHIFTING WHEN SLOWING TO COME TO A STOP. DEPENDING ON ROAD CONDITIONS THIS CREATES A DANGEROUS SITUATION WHEN APPROACHING ICY/SLIPPERY INTERSECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291983December 30, 2019
POWER TRAIN
WHILE OPERATING VEHICLE ON HIGHWAY, I EXPERIENCE A SHAKE/SHUDDER WHEN AT SPEEDS OF 50 MPH AND HIGHER. VEHICLE WAS TAKEN TO DEALER STATED THAT THE TORQUE CONVERTER DID SHUDDER. DEALER CHANGED TRANSMISSION FLUID AND I WAS ADVISED TO DRIVE FOR 200 MILES TO SEE IF PROBLEM WAS CORRECTED. SHUDDER STILL REMAINS AND NOW THE VIBRATION IS CONSTANT AT 70 MPH. I CALLED DEALER AGAIN WHO SAID THAT IT WAS PROBABLY A TIRE BALANCE ISSUE. I ARGUED WITH THEM AND STATED I HAD NO SUCH ISSUE BEFORE FIRST BRINGING VEHICLE IN. DEALER IS SETTING UP APPOINTMENT FOR ME TO TAKE IN AGAIN. VIBRATIONS HAVE LITERALLY CAUSED MY 6 YR OLD DAUGHTER TO VOMIT ON 3 DIFFERENT OCCASIONS WHEN IN THE VEHICLE. SHE HAS ONLY BEEN IN VEHICLE 5 OR 6 TIMES. VEHICLE FEELS UNSAFE AT HIGHWAY SPEEDS. I HAVE READ MANY FORUMS ONLINE STATING THIS ISSUE IS ON MANY VEHICLES GM HAS MADE. I AM CURIOUS AS TO WHEN GM WILL BE MANDATED TO TAKE CORRECTIVE ACTION OR BUY THE VEHICLES BACK FROM THE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290664December 21, 2019
SERVICE BRAKES, VISIBILITY/WIPER
FIRST AND MOST IMPORTANTLY MY BRAKES ARE MY MAIN ISSUE AND SAFETY PROBLEM. I NEARLY RAN INTO THE CAR IN FRONT OF ME AT A BUSY INTERSECTION. MY TRUCKS BRAKES LOSE PRESSURE AFTER THE FIRST INITIAL STOP COMING TO ANY TRAFFIC LIGHTS, STOP SIGN, SLOW TRAFFIC, PARKING LOTS ETC... NO MATTER HOW SLOW OR FAST THE TRUCKS MOVEMENT IS. FIRST BREAK ATTEMPT IS OK BUT 2ND STARTS LOSING PRESSURE AND 3RD ATTEMPT IS COMPLETE LOST OF PRESSURE ANF AND THE TRUCK JUST ROLLS UNTIL IT SLOWLY COMES TO A STOP. I WORRY ABOUT THE SAFETY OF MYSELF AND OTHERS MOTORIST REGARDING THIS ISSUE. MY SECOND COMPLAINT IS MY DRIVER SIDE MIRROR. EVERY TIME I GET INTO MY TRUCK AND START IT. MY DRIVER SIDE MIRROR MOVES OUT OF ITS SETTING AND I CONSTANTLY HAVE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288327December 11, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE BRAKES FAILED TO ADEQUATELY SLOW DOWN THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767, (508) 880-7000) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE FAILURE RECURRED TWICE AFTER THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287017December 4, 2019
POWER TRAIN
VEHICLE IS SHUDDERING AND SHACKING AT SPEEDS ANY WHERE FROM 35 TO 55 MPH. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT'S A KNOWN TORQUE CONVERTER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280373November 15, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 GMC SIERRA 1500. ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. ON ONE OCCASION, THE GEAR SHIFT LEVER WAS PLACED IN REVERSE AND THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE RPMS REVVED WITHOUT THE VEHICLE RESPONDING. THE VEHICLE WAS TAKEN TO GREG LAIR BUICK GMC (16200 CANYON DR, CANYON, TX 79015, (806) 553-5706) ON TWO SEPARATE OCCASIONS; HOWEVER, THE TRANSMISSION TECHNICIAN WAS NOT AVAILABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279784November 13, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AFTER USING THE REMOTE STARTER WHILE VEHICLE WAS PARKED IN MY DRIVEWAY, I STARTED TO DRIVE MY GRANDSON TO SCHOOL. A SHORT DISTANCE FROM HOME SMOKE AND SPARKS STARTED TO EMIT FROM THE REAR SEAT NEXT TO THE SLIDING WINDOW AND ELECTRIC REAR WINDOW DEFROSTER. AS I PULLED OVER THE REAR WINDOW PANEL ON THE PASSENGER SIDE BURST. I ASSUME FROM EXCESSIVE HEAT GENERATED BY THE REAR WINDOW DEFROSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279922November 13, 2019
SERVICE BRAKES
THE PAST MONTH AS I PUSH ON THE BRAKES DRIVING ON THE ROAD MY STEERING WHEEL STARTS TO SHAKE AS THE BRAKES ARE BEING APPLIED. DOES NOT HAPPEN ALL THE TIME HAS ACTUALLY ONLY HAPPENED 3 TIMES IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279241November 10, 2019
WHEELS
WHILE DRIVING ON THE ROAD AT REGULATED SPEED, MY WARNING LIGHT TURNED ON AND ONE OF THE WHEELS WAS LOWER IN AIR PSI COMPARING TO THE OTHER 3. I THOUGHT THE TIRES WERE ALREADY WORN OUT SO COUPLE OF WEEKS LATER I REPLACED THE TIRES, I SAW THAT THE WARNING LIGHT POPPED UP ONCE AGAIN SO I WENT BACK TO THE TIRE SHOP AND WHAT THEY FOUND OUT WAS THAT THE RIM HAS A SLIGHT CRACK ON THE INNER SIDE AND AIR WAS LEAKING OUT, THE WEEK FOLLOWING THE TIRE REPLACEMENT I TOOK MY CAR TO THE DEALER FOR A SOLUTION AND THEY FAILED TO ASSIST ME AND DENIED THE MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278445November 6, 2019
POWER TRAIN
THE 8 SPEED TRANSMISSION SHIFTS HARD GOING FROM 1ST TO 2ND. IT CANT DECIDE WHAT GEAR IT WANTS AT SPEEDS AROUND 40MPH. IT HAS REVVED UP AND THEN SLAMMED INTO GEAR GOING INTO GARAGE AND HAS EVEN DONE IT GOING INTO A PARKING SPOT. THANK GOD NO ONE WAS IN FRONT OF ME! THE TRUCK HAS DONE THIS SINCE NEW. DEALER HAS REPROGRAMMED THE SOFTWARE PER GM, CHANGED THE TRANSMISSION FLUID TO NO AVAIL. DEALER HAS BEEN GREAT IN TRYING TO FIND AND REPAIR ISSUE BUT ALL THEY TELL ME IS GM IS AWARE OF ISSUE BUT DOES NOT KNOW WHAT TO DO. THE ONLY THING THEY ARE ALLOWED IS TO REPROGRAM THE SOFTWARE AND SEND IT HOME. THE DEALER HAS EVEN TOLD ME THEY HAVE SEVERAL CUSTOMERS WITH THIS ISSUE IN ONLY THE 8 SPEED TRANSMISSION. I KNOW HOW TO FIX IT, REPLACE THE TRANSMISSIONS WITH THE NEW 10 SPEED. GM HAS EVEN SAID THAT IS WHY THEY CAME OUR WITH IT BECAUSE THE 8 SPEED HAS ISSUES. I KNOW GM WILL SAY IT IS NOT A SAFETY ISSUE BUT IF A VEHICLE JUMPS INTO GEAR AND HITS A PEDESTRIAN, WHO WILL BE TO BLAME! MY TRUCK HAS 46,000 MILES AND IT HAS DONE THIS SINCE IT WAS NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277523November 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 GMC SIERRA 1500. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE VIOLENTLY DOWNSHIFTED FROM FIRST INTO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN FOUR TIMES TO DEMAROIS BUICK GMC MERCEDES-BENZ (3115 W BROADWAY ST, MISSOULA, MT 59808, (406) 721-4000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-526--2561452. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276971October 29, 2019
SERVICE BRAKES
WHEN YOU PUT ON THE BRAKES YOU HAVE TO PRESS SO HARD AND I MEAN HARD TO GET IT TO STOP. IT WAS NOT LIKE THAT WHEN IT WAS NEW. IT YOU PUT ATRAILER BEHIND THE TRUCK AND THE TRAILER HAS BREAKES THAT IS WHAT STOP THE TRUCK NOT THE TRUCK BRAKES. IT IS SAFE TO DRIVE. IT HAS BEEN GOING ON FOR ABOUT 3 MONTH.19/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271464October 28, 2019
POWER TRAIN
MY 2017 GMC SIERRA SHUTTERS AND JERKS WHEN GOING INTO AND OUT OF 1ST GEAR AND GOING AROUND CORNERS WHEN IT CHANGES GEARS. ESPECIALLY WHEN COLD. DOES NOT HAPPEN ALL THE TIME. AT TIMES IT HAS JERKED INTO AN INTERSECTIONAND WAS SCRY. MY WIFE WILL NOT DRIVE THIS VEHICLE. HAVE HAD IT LOOKED AT NUMEROUS TIMES AND THEY HAVE CHANGED THE FLUID. THEY TELL ME I HAVE A QUIRKY TRANS OR IT IS INHERENT TO THIS TRANSMISSION. IT IS EXTREMELY FRUSTRATING AND SCARY AT TIMES. I DON'T KNOW WHAT TO DO TO GET GM TO FIX IT. THIS HAS BEEN GOING ON SINCE I PURCHASED THE TRUCK ON 10/31/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Sierra