GMC Sierra Complaints (2009)

314 consumer complaints on file.

#10474392September 9, 2012
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I DROVE MY WIFE TO THE PHARMACY AND AFTER PULLING OUT OF THE PARKING LOT ONTO PALMDALE ROAD IN VICTORVILLE THE TRUCK WENT INTO TO LIMP MODE. THE TRANSMISSION LOCKED UP INTO PARK AT 25MPH ALMOST CAUSING A REAR COLLISION BEHIND US. THE GMC SIERRA 3500HD 2009 CAME TO A SCREECHING STOP CAUSING A BIT OF WHIPLASH TO MY WIFE AND DAUGHTER ON BOARD. THE TCM TRANSMISSION CONTROL MODULE ALONG WITH THE ALLISON TRANSMISSION FAILED CAUSING THIS CLOSE ACCIDENT. THE VEHICLE IS INOPERABLE AT THIS TIME. THIS IS A DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473261September 1, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
I HAVE A 2009 GMC SIERRA 2500 WITH 39,200 MILES. MY DOOR LOCK ACTUATOR QUIT WORKING, SO MY DOOR NO LONGER AUTOMATICALLY LOCKS AND UNLOCKS WHICH I CONSIDER TO BE A SAFETY HAZARD. I NOTED ON-LINE THAT THIS SEEMS TO BE A VERY COMMON PROBLEM IN GMC TRUCKS, TAHOES, AND SUBURBANS - AND I EVEN HAVE FRIENDS AND FAMILY MEMBERS THAT HAVE HAD THE VERY SAME PROBLEM WITH THEIR GM TRUCKS. BECAUSE THIS IS SO VERY COMMON, AND TO ME IS A SAFETY ISSUE, IT SEEMS LIKE GM SHOULD BE ADDRESSING THIS. I INQUIRED WITH THE DEALER, AND THE COST FOR A SINGLE DOOR LOCK IS WELL OVER $200. BASED ON WHAT I'VE BEEN READING, I CAN EXPECT THE REMAINING LOCKS TO GO OUT OVER TIME. I RESPECTFULLY REQUEST THAT NHTSA LOOK INTO THIS MATTER AS I BELIEVE IT IS AFFECTING MANY OTHERS AND IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471876August 22, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 GMC SIERRA. THE CONTACT STATED THAT THERE WAS A DELAY WHENEVER HE ATTEMPTED TO ACCELERATE, ONCE IT ENGAGED THE VEHICLE ACCELERATED UNEXPECTEDLY. AS A RESULT HE HAD TO USE BOTH FEET TO ENGAGE THE BRAKES IN ORDER TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER BUT THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 22,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10465880July 16, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER OFFERED LITTLE INSIGHT. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WAS 84,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463331June 27, 2012
STEERING
I WAS BACKING OUT OF A PARKING SPACE AND BUMPED THE CURB WITH THE RIGHT FRONT TIRE AT LESS THAN 1/2 MPH. PULLED FORWARD AND THEN BACKED OUT AGAIN WITHOUT CURB CONTACT. DROVE LESS THAN 50 FEET AND WAS UNABLE TO STEER THE VEHICLE. THE RIGHT FRONT INNER TIE ROD HAD FAILED CAUSING LOSS OF STEERING. EXAMINATION OF THE FRACTURE SURFACE OF THE TIE ROD SHOWED A FATIGUE FRACTURE THAT HAD PROPAGATED TO OVER 1/3RD OF THE CROSS SECTIONAL AREA. PHOTOGRAPHS OF THE FRACTURE SURFACE WERE SENT TO A WORLD RENOWNED METALLURGIST AND WAS CONFIRMED TO BE A FATIGUE FRACTURE. I CONTACTED GM CUSTOMER CARE REGARDING MY SAFETY CONCERNS AND WAS ASSIGNED CASE NUMBER [XXX]. GM WAS COMPLETELY UNINTERESTED IN THE FACT THAT THE ROD FAILED AND HAD A PRE-EXISTING FATIGUE FRACTURE IN THE ROD. I SUGGESTED THAT THEIR ENGINEERS SHOULD EXAMINE THE PARTS TO DETERMINE WHETHER MY CONCERNS WERE VALID. AGAIN, THEIR REPRESENTATIVE WAS COMPLETELY UNINTERESTED IN EVALUATING THE SAFETY ASPECTS OF THE FAILURE OR ACCESSING THE PARTS FOR FURTHER ANALYSIS. HAD THE ROD END FAILED AT HIGHWAY SPEED, THIS EVENT WOULD LIKELY HAVE BEEN CATASTROPHIC AND ENDED IN A MAJOR ACCIDENT. GM STATED THEY WOULD NOT PURSUE THE ISSUE FURTHER BECAUSE THERE WAS AN IMPACT INVOLVED IN THE FAILURE EVEN THOUGH THE IMPACT WAS LESS THAN 1/2 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461469June 13, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 GMC SIERRA 2500. THE CONTACT STATED THAT THE FRAME DEVELOPED A CRACK AND SEPARATED RIGHT BEHIND THE CONTROL ARM ON BOTH SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAILURE AND ADVISED THE CONTACT TO INSTALL REINFORCEMENT FOR THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,600 AND THE CURRENT MILEAGE WAS 58,113.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443585January 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT WAS ATTEMPTING A RIGHT TURN AT LOW SPEEDS WHEN THE VEHICLE RESISTED ACCELERATING BEYOND 5 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE THROTTLE POSITIONING SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS LATER CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427959September 29, 2011
SEAT BELTS
THE FRONT PASSENGER SIDE SEAT BELT BUCKLE FAILED. IT WILL NO LONGER LOCK AND LETS THE BELT FREE IF ENGAGED. VEHICLE WAS PURCHASED AT TEXAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427957September 29, 2011
ELECTRICAL SYSTEM
AFTER BEING STRUCK FROM BEHIND THE PASSENGER SIDE REAR DOOR LOCKS AND WINDOWS WOULD NOT OPERATE. AT THE REPAIR SHOP TEXAS THEY STATED " THIS WAS NOT A RESULT OF THE CRASH BUT A KNOWN DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10425934September 18, 2011
ELECTRONIC STABILITY CONTROL (ESC)
I CAN NOT REMEMBER THE THREE OTHER TIMES THE ELEC. STABILITY CONTROL, HAS WENT OUT. THIS TIME MY CHILDREN WERE IN THE CAR. NO ISSUES OF CRASH, BUT THIS IS NOW BECOMING A PROBLEM, I HAVE TAKEN IT BACK ALL TIMES TO BE FIXED AT THE DEALER. ALL TIME THEY SAY ITS FIXED. THIS TIME THE ENGINE STARTED HESITATING AND CHOKING OUT, MIS FIRING.. IM GLAD IT WAS AT LOW SPEEDS.. THIS IS A PROBLEM AND NEEDS TO BE FIXED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421424August 25, 2011
STRUCTURE
DASH RATTLE 18 MONTHS AFTER PURCHASED NEW. DEALER REPLACED DASH BRACE DUE TO TECH BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410839July 7, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT WAS DRIVING 65 MPH WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE VEHICLE WOULD NOT ACCELERATE ANY FURTHER UNTIL THE ENGINE WAS SHUT OFF AND RESTARTED SEVERAL MOMENTS LATER. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE FAILURE BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 12,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403849May 31, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT STARTED THE IGNITION AND THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE WAS SPORADIC AND WOULD RECUR WHEN THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES WITH THE REPLACEMENT OF THE AIR BAG FUSE. IN ADDITION, THE FRONT AIR BAG SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE CONTINUOUS DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396013April 15, 2011
EQUIPMENT
TL* THE CONTACT OWNS A 2009 GMC SIERRA EQUIPPED WITH A WEBASTO HOLLANDIA TVS 900 SUN ROOF. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 10E038000 (VISIBILITY:SUN ROOF ASSEMBLY). THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS TOLD THAT THE PARTS NECESSARY TO REMEDY THE RECALL WERE UNAVAILABLE. THE CONTACT CONTINUED TO SPEAK WITH THE MANUFACTURER FOR APPROXIMATELY THREE MONTHS AND WAS CONTINUOUSLY TOLD THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT ALSO STATED THAT THE DATE ON THE ACTUAL RECALL NOTICE WAS AUGUST 2010 BUT THE NOTICE WAS NOT RECEIVED UNTIL JANUARY 2011. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 25,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381306February 9, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 GMC SIERRA 3500. THE CONTACT STATED THAT WHILE GETTING A SERVICE INSPECTION AT THE DEALER, THEY FOUND THAT THERE WAS A TRANSMISSION LINE LEAK. THE DEALER ADVISED HIM THAT THE LINE NEEDED TO BE REPLACED AND THAT IT WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED HIM TO CONTACT NHTSA AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380195February 4, 2011
STRUCTURE
I HAVE HAD A RATTLE IN THE DASHBOARD OF MY 2009 GMC FROM ABOUT TWO WEEKS AFTER PURCHASE. I HAVE HAD IT IN FOR REPAIR 7 TIMES IN THE YEAR 1 YEAR 5 MONTHS OF OWNERSHIP. LAST REPAIR WAS DONE ABOUT 4 WEEKS AGO AND RATTLE STARTED AGAIN TWO WEEKS AFTER LAST REPAIR. I AM NOT SURE IF THIS IS AN ISSUE THAT CAN COMPROMISE THE STEERING OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378718January 26, 2011
SEAT BELTS
I HAVE A COMPLAINT ON THE SEAT BELTS IN MY TRUCK. IT IS A 2009 GMC 2500HD. WHEN MERGING WITH TRAFFIC FROM A RAMP WHEN YOU NEED TO SLOW DOWN AND LOOK FOR YOUR MERGE SPOT THE SEAT BELT PINS YOU BACK TO THE BACK OF THE SEAT, PUTTING YOUR SIGHT OF VIEW IN THE BLIND SPOT. TO RELEASE YOURSELF YOU HAVE TO PUSH YOURSELF BACK FARTHER TO RELEASE THE SEAT BELT. I TOOK IT TO THE DEALER AND THEY PUT IT ON THEIR COMPUTER AND THERE WERE NO CODES, SO THERE WAS NOTHING THEY COULD DO. I TOLD THE SERVICE WRITER THIS CAN'T BE RIGHT, AND HE SAID I WASN'T THE ONLY PERSON COMPLAINING ABOUT THIS. THIS MAKES IT DANGEROUS NOT ONLY THE PEOPLE ON THE LANE I?M GOING TO MERGE TO, BUT ALSO PEOPLE BEHIND ME. I AM NOT BRAKING HARD FOR THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378069January 20, 2011
TIRES, TIRES:SIDEWALL
I OWN A 2009 GMC SIERRA 2500 PICKUP WITH 12,000 MILES. AS I WAS DRIVING TO WORK TODAY THE LEFT FRONT TIRE BLEW OUT. THE SIDE WALL OF THE TIRE WAS WHERE THE BLOW OUT OCCURRED. I HAD NOT HIT ANYTHING AND THE TIRE MONITORING SYSTEM HAD NOT COME ON UNTIL AFTER THE TIRE BLEW OUT. THERE IS NO SIGN OF ANY DAMAGE OR REASON FOR THE TIRE SIDE WALL TO FAIL. I WENT TO A BRIDGESTONE DEALER, THEY INSPECTED THE TIRE AND AGREED THERE WAS NO SIGN OF ANY EXTERIOR DAMAGE TO THE TIRE. THEY THEN CONTACTED BRIDGESTONE BY TELEPHONE. BRIDGESTONE STATED THAT THE ONLY ASSISTANCE WOULD BE A 15% DISCOUNT ON A NEW TIRE. I FEEL THAT THIS IN VERY UNFAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369733December 9, 2010
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THROTTLE BODY UNIT ON 2009 GMC SIERRA TRUCK BURNED OUT & NEEDED REPLACING AT 38 THOUSAND MILES. GMC PAID FOR MY REPAIR AFTER MANY CONVERSATIONS WITH THEM, EVEN THO THEY STATED IT WAS OUT OF WARRANTY. I PUT THE MONEY OUT TO HAVE IT FIXED, THEY ARE REIMBURSING ME VIA CHECK TO MY HOME ADDRESS. MY CO-WORKER HAD THE SAME THING HAPPEN TO HIM ABOUT 2 WEEKS AGO, HIS THROTTLE BODY UNIT BURNED OUT ON HIS CHEVY SILVERADO, HIS IS OUT OF WARRANTY AS WELL, HIS TRUCK IS ONLY 3 YEARS OLD. HE WAS TOLD WHEN HE WENT TO GET HIS REPAIRED THE PART WAS ON A NATIONAL BACK ORDER. THIS SOUNDS LIKE THESE ARE GOING BAD ALL OVER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363882November 3, 2010
STEERING, SERVICE BRAKES, HYDRAULIC
WAS BACKING OUT OF DRIVEWAY AND HIT BRAKES. PEDAL DEPRESSED FURTHER THAN NORMAL AND IT TOOK EXTREME EFFORT TO STOP THE TRUCK. I TRIED TURNING TRUCK OFF AND THEN RESTARTING IT TO SEE IF THAT WOULD FIX THE PROBLEM. IT DID NOT. I THEN TRIED TO STEER THE VEHICLE TO LINE IT UP WITH THE ROADWAY SO IT COULD BE TOWED EASILY. I WAS BACKING UP AND TRYING TO TURN THE WHEEL AND THE STEERING FELT LIKE IT WAS LOCKED. WITH EXTREME EFFORT I WAS ABLE TO TURN THE WHEEL WHILE CONTINUING TO BACK UP. SUDDENLY THERE WAS A LITTLE CHUNK NOISE THE WHEEL KICKED SLIGHTLY IN MY HANDS. I THEN HAD FULL POWER STEERING AND POWER BRAKES AGAIN. I IMMEDIATELY DROVE IT (SLOWLY) TO THE DEALER AND THEY TOLD ME EVERYTHING CHECKED OUT AND THAT IT WAS INTERMITTENT PROBLEM THAT THEY COULD NOT SOLVE. BOTH STEERING AND BRAKES FAILED, BUT THE DEALER COULD NOT REPRODUCE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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