GMC Sierra Complaints (2013)

223 consumer complaints on file.

#10592129May 17, 2014
FUEL/PROPULSION SYSTEM
NOTICED BACK DOOR OPEN INDICATED ON PANEL, STEPPED OUT WITH VEHICLE IN DRIVE AT A STOP, THEN ONCE OUTSIDE SLIPPED AND VEHICLE KEPT MOVING, HAD TO JUMP BACK INTO VEHICLE AND APPLY BRAKE TO PUT IT INTO PARK, WHY DOESN'T VEHICLE SHUT DOWN ONCE OFF THE SEAT? RIDING LAWN MOWERS DO! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588319May 14, 2014
AIR BAGS, ELECTRICAL SYSTEM
MY HUSBAND WAS DRIVING HOME IN TRAFFIC WHEN A WOMAN DRIVING THE OPPOSITE DIRECTION DECIDED TO PASS A VEHICLE. HE SWERVED TO AVOID A HEAD ON COLLISION WHICH MEANT HE HAD TO GO OFF OF THE ROAD. WHEN HE ATTEMPTED TO GET BACK ON THE ROAD THE TRUCK SHOT ACROSS TO THE OTHER SIDE OF THE ROAD. THE DPS OFFICER TOLD MY HUSBAND HE HIT A CULVERT AND FLIPPED 5- 6 TIMES. WITNESSES HAD TO PULL HIM OUT OF THE TRUCK AND HAD MENTIONED THERE WAS A SLIGHT FIRE THAT THEY PUT OUT. DURING ALL OF THIS NONE OF THE AIRBAGS DEPLOYED. HE WENT TO THE DOCTOR THE FOLLOWING DAY TO GET CHECKED OUT. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10585259April 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 58 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAITED FIVE MINUTES BEFORE RESTARTING THE VEHICLE AND RESUMED NORMALLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A DIAGNOSTIC TESTING WAS PERFORMED. THE DEALER WAS UNABLE TO LOCATE A PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584178April 22, 2014
STEERING
POWER STEERING GEAR BOX LEAKS OIL OUT OF FRONT ADJUSTMENT NUT SEAL. AFTER THREE REPLACEMENT GEAR BOXES IT STILL CONTINUALLY LEAKS. THE LAST ATTEMPTED FIX BY A GMC DEALER ENDED WITH POWER STEERING SPRAYING ALL OVER EVERYTHING UNDER HOOD INCLUDING EXHAUST WHICH IS A SIGNIFICANT FIRE HAZARD. ALSO, WHEN FLUID LEVEL GETS LOW STEERING IS SIGNIFICANTLY HINDERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578193April 8, 2014
AIR BAGS, SERVICE BRAKES
ON APRIL 7, 2014, I WAS INVOLVED IN CAR ACCIDENT. MY VEHICLE WAS TRAVELING ON THE HIGHWAY THROUGH A SOLID GREEN LIGHT WHEN THE OTHER THE VEHICLE MAKING A LEFT TURN TRIED TO SPEED UP TO GET PASS. I SAW THE OTHER THE VEHICLE AND PRESS THE BRAKES HARD BUT THE TRUCK SLID AND HIT THE OTHER VEHICLE. I WAS GREAT IMPACT AND I WAS SHOCKED THAT OUR AIR BAGS DIDN'T DEPLOY. I'M VERY CONCERN THAT MY EQUIPMENT ARE NOT WORKING PROPERLY....PLEASE ASSIST ME IN MATTER. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10577560April 5, 2014
STEERING
I TOOK MY TRUCK IN FOR A GRINDING NOISE THE STEERING RACK WAS MAKING WHEN TURNING AT LOW SPEEDS, THE DEALERSHIP SAID IT WAS A POWER STEERING GEAR, COMMON PROBLEM AND THEY WOULD FIX IT BECAUSE IT WAS UNDER WARRANTY, THEY SOLVED THE PROBLEM. THE ISSUE IS THAT THE RE-MANUFACTURED PART THEY USED LEAKS, TOOK IT BACK A SECOND TIME, THEY SAID IT WAS A BAD SEAL AND THEY WOULD REPLACE THE SEAL. HAD TO TAKE IT IN A THIRD TIME BECAUSE IT LEAKED AGAIN, SO THEY SAID THEY WOULD REPLACE THE RACK AGAIN, COME TO FIND OUT, THE LAST TIME THEY HAD IT THEY REPLACED THE STEERING RACK AGAIN, SO THIS IS THE THIRD STEERING RACK THEY HAVE PUT ON A 2013 TRUCK, AND IT STILL LEAKS, THEY GAME ME A SERVICE BULLETIN THAT SAYS IT IS NORMAL FOR IT TO LEAK FROM THAT AREA AND IT GOES AWAY IN A FEW MONTHS, ALSO THE SERVICE BULLETIN SAYS A DRIP FROM THERE DOES NOT WARRANT A ACTIVE LEAK, I SAY A DRIP ON THE GROUND IS A ACTIVE LEAK. I LIVE IN TEXAS AND BY STATE LAW A VEHICLE CANNOT PASS STATE SAFETY INSPECTION WITH ANY LEAKS ON THE POWER STEERING SYSTEM. HOW DO I KNOW THAT THIS LEAK WILL EVEN GO AWAY? MY TRUCK WON'T EVEN PASS INSPECTION LATER THIS YEAR WHEN I HAVE TO GO BECAUSE OF THIS LEAK. I BELIEVE THIS IS A SAFETY CONCERN, THEY SHOULD NOT BE RE ISSUING SUCH A IMPORTANT PART TO THE STEERING SYSTEM AND IT LEAK, I HAVE FOLLOWED UP WITH GM AND SAID I WANT A BRAND NEW ON PUT ON AND NO LEAKS, IT DIDN'T LEAK WHEN I BOUGHT IT, IT SHOULDN'T LEAK NOW. I HAVE LOST FAITH IN THE RELIABILITY OF THE VEHICLE BECAUSE THEY HAVE REPLACE THE SAME PART THREE TIMES( A KEY PART TO THE STEERING SYSTEM), IT LEAKS, AND ALL THREE TIMES THE PART WAS RE-MANUFACTURED( USED), I HAVE NO IDEA HOW MANY MILES ARE ON THAT PART, THEY SHOULD BE USING BRAND NEW ONES AND NO LEAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574287March 23, 2014
AIR BAGS
WHILE DRIVING IN THE MOUNTAINS, I SWERVED TO MISS AN ANIMAL, TOOK THE DITCH, HIT TWO TREES, SOME BOULDERS AND THE AIRBAGS DID NOT DEPLOY. I WAS TRAVELING AT ABOUT 47 MPH. THE ACCIDENT REPORT SHOWED DAMAGES TO EVERY PART OF THE TRUCK EXCEPT THE ROOF AND TAILGATE. WE HAD A GRILL GUARD INSTALLED AT A GMC DEALERSHIP UPON PURCHASE, AND HAD IT NOT BEEN FOR THAT GUARD, THE ENGINE WOULD HAVE BEEN IN OUR LAPS. THE TRUCK SUSTAINED 20,000 DOLLARS IN DAMAGES, YET ALL GM HAD TO SAY WAS THAT THE AIRBAGS OPERATED AS DESIGNED. I SAY THAT THE DESIGN IS FATALLY FLAWED IF A CRASH OF THIS MAGNITUDE DOES NOT CAUSE THIS VERY IMPORTANT SAFETY FEATURE TO OPERATE. THE FOLKS WHO TOWED THE VEHICLE HAD SOME VERY STRONG OPINIONS ABOUT THIS FAILURE, AND SAID THAT THE GRILL GUARD WAS THE ONLY THING WHICH SAVED US, AND THAT HAVING IT INSTALLED SHOULD NOT HAVE HAD ANY EFFECT ON THE FUNCTION OF THE AIRBAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10573132March 18, 2014
POWER TRAIN
HELLO, THE DATE AND MILEAGE ABOVE IS NOT ACTUAL DATE OF FIRST INCIDENT, BUT IS THE FIRST TIME I TOOK IT IN FOR THE FIRST OIL CHANGE AND VEHICLE INSPECTION WHICH ALSO WAS THE FIRST TIME I COMPLAINED TO THE DEALERSHIP ABOUT THE ISSUE. MY TRANSMISSION SLIPS BETWEEN 2ND AND 3RD GEAR AT LEAST 4 TIMES A MONTH. THE DEALER TOLD ME THAT IF I CANT PROVE IT OR IF IT DOESN'T DO IT WHEN THEY DRIVE IT THEN THEY CANT PERFORM A DIAGNOSTIC TEST TO FIX THE PROBLEM. THE SELLER WHO SOLD ME THE VEHICLE CALLED ME TWICE TO SEE HOW IM ENJOYING MY TRUCK AND I COMPLAINED TO HIM BOTH TIMES ABOUT THE ISSUE AND HE TOLD ME THE SAME THING ABOUT MY ISSUE. I EVEN LEFT VOICEMAILS TO HIM ABOUT IT AND HE NEVER RETURNED MY CALLS UNTIL I MADE A YEAR (3/16/14) OWNING MY TRUCK AND CLAIMS HE DON'T REMEMBER ME TELLING HIM THIS THE FIRST TIME. IM A STRONG GM FAN BUT I FEEL IM NOT BEING HELPED WITH MY ISSUE AND ITS ANNOYING THAT I HAVE TO DRIVE MY TRUCK CAUTIOUS GUESSING WILL IT SLIP THIS TIME OR WILL IT SLIP NEXT TIME? IF ITS PROFESSIONAL GRADE THEN WHY AM I HAVING THIS PROBLEM? I USE MY TRUCK FOR FAMILY VACATIONS AND I KNOW ANYONE WITH THE SAME PROBLEM WOULD NOT DRIVE THIS TRUCK FAR AWAY FROM HOME WITH THIS ISSUE. IT DOES IT WHEN IT WANTS TO BUT ITS JUST FUNNY HOW IM TRYING TO FIGURE OUT WHEN IT WILL DO IT AGAIN. I GET ALL THESE EMAILS ASKING ME TO RATE THE DEALERSHIP 5 STARS AND TO RATE THE TRUCK BUT I CANT EVEN GET MY TRUCK CHECKED OUT. THEN THEY TELL ME THEY WONT GIVE ME A RENTAL WHICH I WOULD NEED ANOTHER TRUCK AS A RENTAL. THIS IS SAD I SPEND 30 GRAND ON A TRUCK I CANT GET WORKED ON UNLESS I HAVE PROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572546March 15, 2014
SERVICE BRAKES
SEVERE STEERING WHEEL VIBRATION WHEN BRAKING AT 40 PLUS MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568200March 10, 2014
STRUCTURE, ELECTRICAL SYSTEM
MICE, RABBITS ETC. CHEWED THROUGH WIRES BECAUSE GMC PUTS PEANUT OIL ON THEIR WIRES. GMC DEALER SAID THEY WOULD FIX WIRES BUT THE PROBLEM WILL PERSIST BECAUSE PEANUT OIL IS BAIT FOR THESE ANIMALS. THIS IS A PROBLEM THAT WAS REPORTED ON A 2012 VEHICLE. THIS COULD CAUSE FIRES ETC AND NEEDS TO BE FIXED. THE VEHICLE WASN'T RUNNING RIGHT, ENGINE LIGHT WAS ON AND CHEWED WIRES WERE DISCOVERED. WERE TOLD BY GMC DEALER THERE IS NO PERMANENT FIX BECAUSE THEY USE PEANUT OIL BECAUSE ITS CHEAP! WE'VE ONLY HAD THE VEHICLE SINCE SEPTEMBER 2013. GMC WILL PUT THE WIRES TOGETHER AGAIN BUT NOT FIX THE MAIN PROBLEM OF THE PEANUT OIL. THIS IS A PROBLEM THAT IS COMPLETELY AVOIDABLE, YET A PROBLEM THAT IS BUILT INTO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561304January 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND BECAME INVOLVED IN A SIX VEHICLE CRASH. THE CONTACT'S AIR BAGS FAILED TO DEPLOY ON IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT END, RIGHT QUARTER PANEL AND THE REAR BUMPER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 33,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553068November 20, 2013
ENGINE
TRUCK IS LEAKING OIL, AND I HAVE A SMALL PUDDLE OH GARAGE FLOOR. BROUGHT TO ORIGINAL SELLING DEALER TO BE CHECKED. THEY CLAIMED THERE WAS A PLUG ON BACK OF ENGINE THAT WAS LEAKING. THEY HAD VEHICLE FOR 3 1/2 DAYS, AND CLAIMED IT WAS FIXED. THEY HAD OVER 1 PAGE OF SEALS, GASKETS, PLUG WERE REPLACED. DROVE APPROXIMATELY 50 MILES, AND IT STARTED LEAKING EXACTLY THE SAME AS BEFORE. RETURNED TO DEALER AGAIN, AND WAS TOLD BY THE SERVICE TECHNICIAN THAT IT WAS NORMAL TO SEE IT HAVING A LEAK DUE TO THE SILICONE THAT WAS USED ON ENGINE PARTS WHEN IT WAS BUILT !!! I WAS ADVISED TO DRIVE IT FOR 1 WEEK AND BRING IT BACK AGAIN. AT THAT POINT IN TIME, I CONTACTED GM AND WAS TOLD TO GET A SECOND OPINION AT ANOTHER DEALERSHIP. I BROUGHT IT TO THEM ON 11/15/13. IT HAS BEEN THERE NOW FOR 6 DAYS. I WAS JUST TOLD THAT THEY HAVE 4 PAGES OF NEW PARTS THAT HAVE TO BE ORDERED TO REPAIR IT. THEY (DEALERSHIP) REQUESTED THAT GM REPLACE THE ENGINE AND WAS DENIED. CONSIDERING THIS IS THE 3RD TIME TRYING TO REPAIR THE SAME PROBLEM, THEY SHOULD EITHER RE-PURCHASE OR LEMON LAW THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551218November 6, 2013
STRUCTURE:BODY, POWER TRAIN
AT THIS OCCURRENCE THE HOOD LATCH DOES NOT KEEP THE HOOD TIGHT WHEN CLOSED. THE HOOD RATTLES AT SPEEDS OVER 35MPH AND APPEARS AS THOUGH IT IS GOING TO OPEN. AS A RESULT OF ATTEMPTING TO SUFFICIENTLY SECURING THE HOOD, I SUBSEQUENTLY DENTED THE HOOD. I HAVE HAD THE BODY DEPARTMENT AT THE LOCAL DEALERSHIP LOOK AT IT AND THEY FOUND THAT THE HOOD LATCH NEEDED TO BE ADJUSTED. AFTER ANOTHER 2500 MILES, THIS RATTLE HAS RETURNED. THE COMPLAINT IS THAT THIS IS THE SECOND 2013 SIERRA DENALI THAT I HAVE OWNED SINCE OCTOBER 2012, SINCE THE DEALERSHIP BOUGHT BACK THE FIRST ONE AFTER NUMEROUS PROBLEMS INCLUDING THE TRANSMISSION BEING REPLACED AT 6250 MILES AND NUMEROUS EFFORTS TO FIX THE HOOD. SAME PROBLEM TWO TRUCKS IS A CAUSE FOR CONCERN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550983November 5, 2013
SERVICE BRAKES
VIBRATION IN FRONT BRAKES, WHEN BRAKING AROUND 55 - 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547613October 11, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. WHILE DRIVING 40 MPH, THE CONTACT STATED THAT THE VEHICLE WOULD JERK AND SHIFT IN BETWEEN GEARS. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547121October 7, 2013
SEATS
THE HEAD RESTS OF OUR NEW TRUCK (PURCHASED DEC 2012) PROJECT SO FAR FORWARD THAT IT FORCES MY HEAD TO TILT DOWNWARD. THERE IS NO FORWARD/BACK ADJUSTMENT TO THE HEAD REST, AND TURNING THE HEAD REST BACKWARDS TO MAKE IT BEARABLE MEANS IT NO LONGER WILL SERVE WELL TO PREVENT NECK INJURIES IN A CRASH. FOR SHORTER DRIVES, THE FORCED HEAD TILT IS UNCOMFORTABLE, BUT FOR LONGER DRIVES IT CAUSES ENOUGH PAIN THAT I HAD TO SEE A CHIROPRACTOR (AND I'M AN ATHLETIC, HEALTHY PERSON!). THE DEALER AND MANUFACTURER CONTEND IT WORKS AS DESIGNED FOR SAFETY IN A CRASH. BUT IF I CAN'T SIT IN IT FOR NORMAL DRIVING WITHOUT EXPERIENCING NECK/BACK PAIN, HOW "SAFE" IS THAT? I NOTICED THE NEW 2014 GMC 1/2-TON PICKUPS HAVE A HEAD REST WITH A NOTICEABLY LESS ANGULAR DESIGN, INDICATING GMC RECOGNIZED THE HEAD REST DESIGN IN MY 2013 3/4-TON TRUCK IS, AT BEST, A POOR ONE AND, AT WORST, A POTENTIALLY DANGEROUS ONE. IS THERE ANY RECOURSE TO GETTING GMC TO REPLACE MY HEAD RESTS WITH THE NEW DESIGN (OR EVEN AN OLDER ONE, LIKE THE STRAIGHT-UP-AND-DOWN ONES I HAVE IN MY 2003 CHEVY TAHOE)? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10546914October 6, 2013
POWER TRAIN
THE TRANSMISSION ON THIS VEHICLE SLIPS SOMETIMES BETWEEN 2ND AND 3RD GEAR AND ALSO WHEN PARKED ON A HILL AND PUT INTO DRIVE THE TRANSMISSION SHIFTS LATE INTO 1ST GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538590September 3, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT WAS DRIVING AT VARIOUS SPEEDS AND NOTICED A WIND NOISE COMING FROM THE WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM, STATING THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532675July 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 70 MPH. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER DID NOT PERFORM A DIAGNOSTIC TEST. THE DEALER STATED THE DIAGNOSTIC TEST WAS UNNECESSARY. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 3,000. ...UPDATED 08/22/13 *BF THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 08/22/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532369July 29, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE REVERSING, THE PARK ASSIST LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 9/17/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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