GMC Canyon Complaints (2015)

303 consumer complaints on file.

#11460406April 11, 2022
POWER TRAIN, STEERING
the system failure is the power steering control module rack and components The safety risk is loss of power steering assist, no traction control, StabiliTrak message on dash, abs and traction control lights is on, don't feel safe to drive. The problem is confirmed by a dealer. The component has not been inspected. Yes, there are warning messages on the dash, and they appear in February 2022. A loss or reduction in power steering assist may increase the risk of a crash. In my opinion, this issue has to be solved and fixed by the dealer at no cost to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458032March 23, 2022
UNKNOWN OR OTHER
GMC Service Bulletin - PI1429B Ignition Key cannot be removed and /or does not rotate to the off position. If you place the truck in park and turn off the switch - the key does not rotate to the off position (it only goes to the accessory position) so you cannot remove the key. You have to start it back up and move the truck forward and backward a number of times until the key is able to be removed. There are numerous posts on GMC and Chevrolet forums throughout the internet on this same issue. Cannot imagine why this safety concern is not being addressed with a recall. Gear shift assembly or Part # 23397472 is the most common posts. This happened numerous times but on 03/23/2022 it has happened every time I have tried to turn the truck off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457544March 20, 2022
STEERING
Power steering failure and stabilitrak. Stopped and turned off ignition for a few seconds. Power steering started working but stabilitrak light is still on and steering feels a little loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452520February 17, 2022
POWER TRAIN, WHEELS
January 25, 2021 - Transfer Case Module Internal Electrical Failure. February 16, 2022 - 4-Wheel Drive Transfer Case Encoder Motor Sticking/Failure. Computer Codes C0396 and C0387.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449412January 29, 2022
UNKNOWN OR OTHER
Key gets stuck in the ignition switch. Truck will turn off but key will not come out. It is sometimes hours before the key will release. The dash lights stay on during the period the key is stuck and the battery dies. I have to leave my truck unattended, for extended amounts of time, with the key in the ignition. This has been going on since two years after the purchase of the truck, as new, in 2015. Technicians and the dealership have not been able to repair. An online search indicates this is a widespread issue and Gm has issued a bulletin. This needs to be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448206January 20, 2022
STEERING
The contact owns a 2015 GMC Canyon. The contact stated that while driving at unknown speed, the steering wheel was very difficult to turn and the service stabilitrak warning light illuminated continuously. The vehicle was taken to the dealer where it was diagnosed that the lower shaft gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA Campaign Number: 21V213000 (Steering). The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447883January 18, 2022
POWER TRAIN, STEERING
While driving the vehicle, the power steering suddenly went out. My teenage son was driving and luckily he's had training on this in Driver's Ed or it could have caused a major accident. It has since happened to me while on the freeway and while going up our driveway. I took it into the dealership where I purchased it and they could find nothing wrong, but clearly something is wrong with the wire harness or power steering. I suspect the parts used were part of an earlier recall on GMC Canyon's as the recall ended with vehicles only a month older than mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438369October 27, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. During the failure, the message “power steering drive with care” and “StabiliTrak” were displayed. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 21V213000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 62,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434085September 23, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 65 MPH, the steering wheel was difficult to turn. The contact stated that the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V213000 (Steering). The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423068July 1, 2021
SUSPENSION
The contact owned 2015 GMC Canyon. The contact stated that after entering and starting the vehicle, the steering wheel was difficult to turn. There was an unknown warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed of a loss of power steering torque sensor that was linked to the rack and pinion. The contact was informed that the Vin was included in NHTSA campaign number: 21V213000 (Suspension). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423156July 1, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact stated that while her husband was driving at an undisclosed speed, the steering wheel ceased and was difficult to turn. The contact stated that extreme effort was needed to steer the vehicle. The stabilizer warning light was illuminated. The contact received notification of NHTSA campaign number: 21V213000 (Steering) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage was approximately 28,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422692June 28, 2021
STEERING
Driving down the road the power steering and the traction control stability goes away. Steering is very hard unable to turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421638June 21, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact received notification of NHTSA Campaign Number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the steering wheel would stiffen up then seized. The contact contacted the dealer and two other dealers Capital Chevrolet Buick GMC of Lexington (96 Radio Dr, Lexington, NC 27292) and Flow GM Auto Center (1400 S Stratford Rd Suite A, Winston-Salem, NC 27103) but was informed by all three dealers that parts were not available. The vehicle was not diagnosed. The manufacturer was made aware of the failure but informed the contact that parts were not available. The failure mileage was 99,600. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421243June 17, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact stated while driving 60 mph, the steering wheel ceased. The contact stated that the traction control warning light and two unknown warning lights were illuminated. The contact parked on the side of the roadway, turned off and restarted the vehicle and drove to his destination without failure. The vehicle was towed to the local dealer however, the mechanic was unable to determine the cause of the failure. The contact stated while driving away from the dealer, the failure recurred. The contact stated that the failure recurred on several occasions. The contact received notification of NHTSA Campaign Number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419538June 3, 2021
STEERING
The vehicle's power steering assist failed, so while driving down the highway the warning msg came on with the msg : service power steering drive with care and then it switches to service stabili trak. The vehicle becomes very hard to steer, and it happens often. It started happening around 80000 miles. We might drive it for a couple of days and it doesnt happen at all, then out of no where it will happen multiple times in the same day. It has been checked out by a dealership in Broken Arrow OK, there is no error codes that show up when a diagnostics test was ran. I have notified GM customer service but they basically said they couldn't help me if it didn't show a code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419413June 2, 2021
STEERING
The contact owns a 2015 GMC Canyon. The contact received notification of NHTSA campaign number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416416May 13, 2021
STEERING
I WAS DRIVING THE CAR IN THE GIANT EAGLE PARKING LOT AND THE POWER ASSIST FOR THE STEERING STOPPED WORKING. A NOTICE CAME ON THE DASHBOARD SCREEN INDICATING THE SAME AND STATED THAT THIS MALFUNCTION COULD CAUSE A CRASH. I STOPPED THE CAR, TURNED THE ENGINE OFF, AND RESTARTED THE CAR. THE NOTICE ON THE DASHBOARD WENT AWAY AND THE STEERING POWER ASSIST FUNCTIONED NORMALLY. I DROVE THE CAR FOR A WEEK WITHOUT RECURRENCE. I MADE AN APPOINTMENT AT THE GMC DEALERSHIP AND AFTER LOOKING AT THE VEHICLE THEY CONCLUDED THAT THEY COULD NOT IDENTIFY THE PROBLEM SINCE THE STEERING WAS OPERATING PROPERLY. I HAD INDICATED THAT THERE WAS A RECALL NOTICE NHSTA REFERENCE #S 15595 AND 16V054000 COVERING A POTENTIAL STEERING ASSIST FAILURE BUT WAS TOLD THAT THESE RECALL NOTICES DID NOT APPLY TO MY VEHICLE. THE VEHICLE WAS RETURNED TO ME WITH INSTRUCTIONS TO BRING THE CAR IN FOR SERVICE THE NEXT TIME IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416311May 12, 2021
STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED WHILE DRIVING 5 MPH ON AN UNPAVED GRAVEL ROAD, THE VEHICLE SHUDDERED SEVERAL TIMES. THE VEHICLE ALSO SHUDDERED WHILE STOPPED. THE VEHICLE WAS RESTARTED AND THE SHUDDERING CEASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH AN UNKNOWN STEERING FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414138April 27, 2021
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE SERVICE 4WD WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER NOR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413371April 22, 2021
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE POWER STEERING BECAME INOPERABLE. THE SERVICE 4WD AND SERVICE TRACTION WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WOODY BUICK GMC (1585 W OGDEN AVE, NAPERVILLE, IL 60540, (888) 461-9066) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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