Genesis G70 Complaints (2022)

32 consumer complaints on file.

#11618004October 4, 2024
FUEL/PROPULSION SYSTEM
After speaking to the Genesis dealerships closest to my residence, it was made aware to me that the recall part in question, the High-Pressure Fuel Pump, will not be able to be repaired in a timely manner due to the parts not being in stock and that the dealerships I contacted would not be able to provide service for these repairs until November 2024 (If the part is in stock at the time). The dealerships were not able to confirm when the parts would be back in stock but, regardless, they would not be able to perform services for this recall until November 2024. I am aware of the safety issues that this part has if not remedied in a timely manner so, I would like to ensure a quick resolution (Buy Back) can be completed. My vehicle has started stalling at moments of operating the vehicle and has had poor engine performance creating moments of sluggish acceleration. I have also experienced some delays in my engine starting on occasion. I feel as though this jeopardizes the safety and well being of me and anyone else who rides in my vehicle as any more wear and damage to this part could result in total engine failure leaving me without an operational vehicle and, possibly, creating an accident mid drive. I have contacted the following dealerships who both expressed that the parts for this recall are on back order and could not confirm when they would be back in stock along with the fact that they would not be able to provide service on said recall until November of 2024. Earnhardt Genesis of Gilbert - 3252 Auto Way, Gilbert, AZ 85297; (480) 517-5222 Genesis of Scottsdale - 15345 N Scottsdale Rd K-150, Scottsdale, AZ 85254; (480) 582-4443
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615922September 23, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis G70. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle lost motive power. The contact stated that the failure had occurred while driving uphill. In addition, the contact stated that there were three minor children inside the vehicle during the failure. The contact was turned off and the vehicle. The contact stated that the vehicle was driven without failure. The contact stated that the failure had occurred several times and the failure was intermittent. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The failure was identified, but the vehicle was not repaired. The vehicle was not repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and several cases were filed. The failure mileage was approximately 62,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589698May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V191000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581598April 7, 2024
UNKNOWN OR OTHER
Faulty, headlight. Cracks near the screw in the middle of the headlight plastic, Which causes it to stop working, which is a safety hazard. Upon investigation, there are tons and tons of them for sale online with the same crack from the same screw in the same spot and apparently Genesis is refusing to take the blame for the faulty headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572213February 15, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Found condensation on both headlights. Took to dealer and they stated that it was caused by rock chips and Genesis will not cover the cost of repair. I talked to Genesis corporate office and they said condensation is normal and they will not repair it. I took my car to a body shop and they said the cracks are coming from where the screws attach to the headlights. All the cracks on the headlights are where the screws are. Now the daytime running lights and the turn signals are not working. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556839November 26, 2023
EXTERIOR LIGHTING
The headlight assembly is not sealed properly. I had to have the passenger side headlight assembly replaced due to condensation inside of the assembly which can lead to the headlight shorting out. This was replaced by Lee Hyundai in Fayetteville, NC under the warranty. The driver side headlight assembly is now experiencing the same issue and it is set to be replaced again under warranty by Lee Hyundai. After some research online, I have heard from a number of other people who own this same model and year who have replicated experiences with the headlights allowing in moisture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550497October 17, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle is just over two years old and this has happened three times. Every light and warning message on the dash comes on all at once and the vehicle is put into limp mode. Going from 50 miles per hour to a little over 5 miles per hour in just a few seconds. Genesis also doesn't seem to think its an issue considering their dealers have had the car for two months and the only explanation I have been given is, "There is nothing wrong with your car" or "The car is driving great, you can pick it up." I have never felt scared to drive a car in my 10 plus years of driving until I purchased a 2022 Genesis G70.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539451August 18, 2023
ENGINE
The contact owns a 2022 Genesis GV70. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power however, the contact was able to safely coast to the side of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the vehicle failed to accelerate above 30 MPH. The failure persisted with the vehicle jerking and losing motive power while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,300. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522950May 19, 2023
UNKNOWN OR OTHER
After a recent dealership visit for maintenance, the car began emitting a warning chime every 5 to 10 seconds and replace the tachometer display with "uneven road ahead" or "slippery road ahead". This takes place during the entire time the vehicle is on, at 5 to 10 second intervals. This renders the tachometer unusable. It dramatically decreases the usefulness of the warning chime for anything real since it is constantly going off. It is EXTREMELY distracting in city driving to have a warning alert constantly going off. Genesis is aware of the problem, but has provided no fix and simply says "June" for the purported release of a fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504378January 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Genesis G70. The contact stated that while driving at various speeds with the Adaptive Cruise Control activated, the vehicle experienced phantom braking without another vehicle being nearby. The contact stated that the system would be activated by a shadow within the detection zone of the vehicle. The vehicle was towed to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure had occurred approximately 20 times. The manufacturer was made aware of the failure. The approximate failure mileage was 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497802December 16, 2022
FUEL/PROPULSION SYSTEM
Upon pressing the gas pedal to start the car moving after a light turned green, vehicle shuddered, all dash lights came on and vehicle was unable to do anything but coast at a dangerously slow speed. Check engine light remained lit. I pulled over and turned off the engine and called the Genesis connected service with offered a repair slot. I waited awhile and restarted the car which turned on but remained in “limp mode” without significant gas boost and would not go over 40mph. I returned the car to the used car lot the following day. This car’s odometer read leas than 5K miles at this time, and was a 2022 model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468811June 11, 2022
UNKNOWN OR OTHER
Popping and cracking sound since the 3rd day I owned the car- a new Genesis G70. It is now at the dealer for the 3rd time and they said the sunroof assembly may need to be replaced. I saw on a forum about Hyundais (Genesis is owned by the same) having issues with exploding sunroofs and the precursor was the sound I am experiencing. I am not alone as I saw on the Genesis forum MANY owners are having the same issue. In addition I am having a popping and cracking noise from the dash which is not being addressed and the car overall is shaky. This all started at 150 miles on the car and I’ve been driving loaners now more than my actual car. I am writing because if there is something inherently wrong with this model something needs to be done and I’ve been getting the run around from the dealership and Genesis corporate has yet to contact me and should have given the dealership is legally suppose to notify them within 7 days and the first work order was established on May 18th I believe. It’s now June 11th and the third time my car is in at the dealership it was purchased at. When I saw that post about sunroofs exploding I got very nervous and I do not want to see that happen to anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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