Ford Mustang Service Bulletins (2020)

184 manufacturer communications on file.

• June 14, 2021•Document ID: 10198640

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49885

  Date Added:

  July 2, 2021

  Manufacturer:

  FORD

  Summary

  Some 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.

  Associated Products (46)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-250+ 26 more
  Associated Documents

  • DownloadMC-10198640-0001.pdf↗
• June 8, 2021•Document ID: 10198613

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  21B26-S1

  Date Added:

  July 1, 2021

  Manufacturer:

  FORD

  Summary

  In some of the affected vehicles, the engine's secondary timing chain tensioner may not have been properly activated during assembly, which could result in a timing loss. Timing loss could lead to internal engine damage, a rough running engine , and engine misfires.

  Associated Products (1)

  2020 Ford Mustang
  Associated Documents

  • DownloadMC-10198613-0001.pdf↗
• May 26, 2021•Document ID: 10194515

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  21B26

  Date Added:

  June 3, 2021

  Manufacturer:

  FORD

  Summary

  Certain 2020 Model Year Mustang GT500/GT350 Equipped with a 5.2L Engine Secondary Timing Chain Tensioner

  Associated Products (1)

  2020 Ford Mustang
  Associated Documents

  • DownloadMC-10194515-0001.pdf↗
• May 24, 2021•Document ID: 10194428

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  SSM 49821

  Date Added:

  June 1, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (126)

  2021 Ford Ecosport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford F-1502021 Ford Mustang2021 Ford Ranger2021 Ford Transit2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford Fusion2020 Ford Mustang+ 106 more
  Associated Documents

  • DownloadMC-10194428-0001.pdf↗
• May 24, 2021•Document ID: 10194425

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 49820

  Date Added:

  June 1, 2021

  Manufacturer:

  FORD

  Summary

  Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

  Associated Products (66)

  2021 Ford Bronco Sport2021 Ford Edge2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-150+ 46 more
  Associated Documents

  • DownloadMC-10194425-0001.pdf↗
• May 18, 2021•Document ID: 10194419

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SSM 49803

  Date Added:

  June 1, 2021

  Manufacturer:

  LINCOLN

  Summary

  Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (46)

  2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Edge2019 Ford Escape+ 26 more
  Associated Documents

  • DownloadMC-10194419-0001.pdf↗
• May 18, 2021•Document ID: 10194436

  Service Bulletin/Repair Instructions
  EQUIPMENT; STRUCTURE:BODY:HOOD

  Mfr Comm. #:

  TSB 21-2155

  Date Added:

  June 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020-2021 Mustang Shelby GT500 vehicles may exhibit a cracking on the hood inner panel. The crack is a cosmetic condition, not a structural concern. This may be due to a variation in production of the hood. To correct the condition, follow the Service Procedure to repair the hood crack.

  Associated Products (2)

  2021 Ford Mustang2020 Ford Mustang
  Associated Documents

  • DownloadMC-10194436-0001.pdf↗
• May 13, 2021•Document ID: 10194433

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  TSB 21-2150

  Date Added:

  June 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

  Associated Products (46)

  2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Ford Transit Connect2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Navigator2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer+ 26 more
  Associated Documents

  • DownloadMC-10194433-0001.pdf↗
• May 12, 2021•Document ID: 10194413

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS

  Mfr Comm. #:

  SSM 49795

  Date Added:

  June 1, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (60)

  2021 Ford Bronco Sport2021 Ford Edge2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Ranger2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-250+ 40 more
  Associated Documents

  • DownloadMC-10194413-0001.pdf↗
• April 29, 2021•Document ID: 10191525

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 49761

  Date Added:

  May 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2011-2021 Mustang and F-150 vehicles equipped with a 5.0L engine may exhibit a ticking noise at idle after an engine oil change. It is often referred to as typewriter noise because of its similarity to the sound of a mechanical typewriter. The noise in question may be heard on some engines when engine temperatures reach 150F (65Å’C) or higher and engine speed is at idle up to approximately 1700 RPMs. It can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. The typewriter noise is not detrimental to the engine function or durability and has no short or long term effects on the engine. This an operating characteristic of the 5.0L engine and no repairs should be attempted.

  Associated Products (22)

  2021 Ford F-1502021 Ford Mustang2020 Ford F-1502020 Ford Mustang2019 Ford F-1502019 Ford Mustang2018 Ford F-1502018 Ford Mustang2017 Ford F-1502017 Ford Mustang2016 Ford F-1502016 Ford Mustang2015 Ford F-1502015 Ford Mustang2014 Ford F-1502014 Ford Mustang2013 Ford F-1502013 Ford Mustang2012 Ford F-1502012 Ford Mustang+ 2 more
  Associated Documents

  • DownloadMC-10191525-0001.pdf↗
• April 28, 2021•Document ID: 10191521

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE

  Mfr Comm. #:

  SSM 49756

  Date Added:

  May 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.

  Associated Products (57)

  2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-1502021 Ford F-2502021 Ford F-3502021 Ford F-4502021 Ford F-5502021 Ford Mustang2021 Ford Mustang Mach-E2021 Ford Ranger2021 Ford Transit2021 Lincoln Aviator2021 Lincoln Corsair2021 Lincoln Nautilus2021 Lincoln Navigator2020 Ford Edge2020 Ford Escape+ 37 more
  Associated Documents

  • DownloadMC-10191521-0001.pdf↗
• April 26, 2021•Document ID: 10191520

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  21B26

  Date Added:

  May 4, 2021

  Manufacturer:

  FORD

  Summary

  Certain 2020 Model Year Mustang GT500/GT350 Equipped with a 5.2L Engine Secondary Timing Chain Tensioner In some of the affected vehicles, the engines secondary timing chain tensioner may not have been properly activated during assembly, which could result in a timing loss. Timing loss could lead to internal engine damage, a rough running engine, and engine misfires.

  Associated Products (2)

  2020 Ford GT2020 Ford Mustang
  Associated Documents

  • DownloadMC-10191520-0001.pdf↗
• April 12, 2021•Document ID: 10191174

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB 21-2108

  Date Added:

  May 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020-2021 Mustang GT500 vehicles may exhibit a transmission fluid leak caused by improperly seated transmission cooler tubes attached to the transmission case. If the threads in the transmission case that the cooler tube retaining bolts go into are damaged, it is not necessary to replace the transmission. These threads can be repaired. To correct the condition, follow the Service Procedure to repair these threads.

  Associated Products (2)

  2021 Ford Mustang2020 Ford Mustang
  Associated Documents

  • DownloadMC-10191174-0001.pdf↗
• March 9, 2021•Document ID: 10189779

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  TSB 21-2062

  Date Added:

  April 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2019-2020 Mustang vehicles equipped with a 5.0L engine and a MT82 manual transmission may exhibit a concern of inoperative reverse camera and inoperative reverse lights. The vehicle will also exhibit messages in the IPC warning various driver assist systems not available and/or DTCs P086A, P086B, P086C, P086D, P086E, P08AE, P08AF, P08B0, P08B2, P095A, P095B, P095C, and/or P095D stored in the powertrain control module (PCM) with or without an illuminated powertrain malfunction (wrench) indicator. DTC U0401 may also be present in the anti-lock braking system (ABS) module, side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), image processing module A (IPMA) and/or parking aid module (PAM). This may be due to a concern with the gear shift sensor, gear shift sensor circuits and/or calibration in the PCM. To correct this condition, follow the service procedure to reprogram the PCM.

  Associated Products (2)

  2020 Ford Mustang2019 Ford Mustang
  Associated Documents

  • DownloadMC-10189779-0001.pdf↗
• February 17, 2021•Document ID: 10187999

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49588

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020 Mustang vehicles may exhibit a Passive Anti-Theft System (PATS) parameter reset or key programming error stating General Error. This may be due to a concern with previous Integrated Diagnostic System (IDS) software. Use the latest software level of the appropriate Ford diagnostic scan tool to complete the parameter reset.

  Associated Products (1)

  2020 Ford Mustang
  Associated Documents

  • DownloadMC-10187999-0001.pdf↗
• February 16, 2021•Document ID: 10187985

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 49581

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020-2021 Mustang GT500 vehicles may exhibit various transmission related concerns and/or DTCs. In addition to following normal Workshop Manual (WSM) diagnostics, inspect C105, an inline connector next to the right side valve cover, for signs of pushed out terminals, terminal damage, or harness damage. If any pushed out terminals, terminal damage, or harness damage is found, repair as necessary.

  Associated Products (2)

  2021 Ford Mustang2020 Ford Mustang
  Associated Documents

  • DownloadMC-10187985-0001.pdf↗
• February 4, 2021•Document ID: 10187932

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49544

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020 Mustang GT500 vehicles may exhibit a battery drain concern when the customer applies the electric parking brake after turning the ignition off. This may be caused by the operation of the antilock brake (ABS) module software. To correct this condition, reprogram the ABS module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 2C219 and any applicable labor operations in Section 2 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (1)

  2020 Ford Mustang
  Associated Documents

  • DownloadMC-10187932-0001.pdf↗
• February 3, 2021•Document ID: 10187930

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49541

  Date Added:

  March 3, 2021

  Manufacturer:

  FORD

  Summary

  Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.

  Associated Products (69)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus+ 49 more
  Associated Documents

  • DownloadMC-10187930-0001.pdf↗
• January 13, 2021•Document ID: 10186595

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 49440

  Date Added:

  February 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020 Mustang GT500 vehicles may exhibit various transmission related concerns and/or DTCs. In addition to following normal Workshop Manual (WSM) diagnostics, inspect C105, an inline connector next to the right side valve cover, for signs of pushed out terminals, terminal damage, or harness damage. If any pushed out terminals, terminal damage, or harness damage is found, repair as necessary.

  Associated Products (1)

  2020 Ford Mustang
  Associated Documents

  • DownloadMC-10186595-0001.pdf↗
• January 5, 2021•Document ID: 10186563

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 49426

  Date Added:

  February 4, 2021

  Manufacturer:

  FORD

  Summary

  Some 2020 Ford and Lincoln vehicles may exhibit the vehicle locator feature display the vehicle location incorrectly when using the Ford Pass/Lincoln Way mobile app. Customers may report that the vehicle location that is displayed is the Ford manufacturing facility were the vehicle was assembled, yet all other features work as intended. This may be due to the vehicle location not updating since assembly. If all other Ford Pass/Lincoln Way features work correctly except for the vehicle location, open the customer connectivity settings on the SYNC display and verify that the location setting is enabled. If the setting is currently enabled, disable and then re-enable the feature. If the vehicle location is still displayed incorrectly in the app, follow Workshop Manual section 415-00 for further diagnosis.

  Associated Products (20)

  2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator
  Associated Documents

  • DownloadMC-10186563-0001.pdf↗